Ola Cabs / ANI Technologies Complaints & Reviews

I took cab through OLA and paid in cash to driver and driver accepted and thereafter driver was able to accept another ride. However, Ola shows the amount outstanding and pending payment. Seems OLA has been resorting to fraudulent means to earn money

I paid full money by cash on delivery but showing pending amount. It happened in sep 20 but till now it showing pending amount. Even I paid extra money for driver. Because of this issue I can't book my rides. Pls consider this issue.

I paid full money but showing pending amount.

Myself Neerja Luthra and my registered mobile no. with Ola is [protected].
I generally pay through ola money wallet or Ola SBI credit card for Ola rides. On[protected] evening I took a ride worth Rs.255/- (ride CRN [protected]) but I was not able to pay through my credit card. After the ride I paid cash through Phonepe (screenshot sent to Ola support through email) to driver (name Saurabh Chaudhary, ph no.[protected]) but the payment was showing pending in my account. I contacted support online and told them through mail. I got a reply that they were not able to clear pending payment from my account. I should pay the amount again and they will refund that amount to me. I again paid Rs.255 for this ride on[protected] through Google pay (UPI ref. no.[protected] and cleared my account online also and informed Ola support. They raised a ticket no.[protected] against my complaint and assured that they will give the solution within 4 hours but TILL DATE i.e.[protected] I HAVE NOT GOT MY REFUND FOR RS.255 DOUBLE PAID FOR THIS RIDE.

Hi,

This is in regards to my travel on 18th and 19th September 2021 with OLA.

18th Sep 2021

1. I booked an ola cab and once I received details, called-up the driver to check whether the driver is ok with the drop location and the driver agreed too.
Then once the driver arrived and we got inside the cab, i was so surprised that the driver spoke to me very rudely with the strange tone by...

CRN: [protected]
I paid the driver Rs. 443 in cash because he demanded it. Now the app is asking me to pay the bill again through an online payment method.

This is really bad for the OLA company that the driver is asking for a cash transaction before the trip and if I choose not to pay in cash or UPI to his account, they are canceling the trip immediately.

On the recent trip, I choose to pay to his account through google pay and agreed to the trip as it was raining and we were in hurry. After trip completion, I made the payment and he checked it before leaving and once he confirmed, I got down and he went. After some time when I was booking another cab, it was asking to pay the pending bills which I already paid, and in that rainy situation when I needed the cab very urgently, I was stuck.

I have been calling him since then, he is trying to delay it or saying he will call me and not picking up the phone.

Today when I tried to call the customer service agent (Sujatha), she said the driver is saying he has not received the amount in his account. How can he say that when he himself checked his account before leaving and confirmed that he has received the amount.

I have attached all the evidence for OLA (Dues, Google Pay Transaction, Bank Statement).

OLA driver cancels the ride without any reason this happens to me very often. The drivers generally ask for drop point. If these places are not their favorable place like railway station, airport they usually cancels the ride and leaves passenger as waiting. Sometimes it becomes very frustrating and dangerous in the late night when a women travelling alone. I have made many complaint in OLA and have receive many apologies buts all seems futile as, i continue to face same problems. Its a serious matter of concern, as this happens to thousands of people everyday.
Its a humble request kindly take serious action against OLA.

I have taken ola cab on september 21st 2021 i have paid in cash. My payment option was phone pe but the driver didn't have the account. So I paid through cash 89rs but it still shows payment is due in app. Please check with the driver and take quick action to remove the pending payment.

I booked cab on 18th September 2021, for which I opted to pay by cash. 101 was the amount raised at the end of the trip and I paid the same. Now I am unable to use the services as it is requesting me to pay for the previous ride. I have tried my best by reaching out to driver and as well to ola support through mail, but haven't heard anything from concerned teams. Kindly look into this and try to solve this priority basis.

Regarding payment

I had made payments for my ola rides via Google pay and my bank account got debited too but Ola shows those payments as still pending and I am unable to book further rides until the payment is done for which I have already paid! Please help

On September 16, at 1:50 pm, I booked an ola auto and after reaching to my destination I paid 157 rupees to my driver in cash and left, but still the app shows amount due . I rang up the driver and even mailed to the support ola cabs regarding this issue. But there is no response . Please resolve this issue ASAP 🙏
CRN NO : [protected]
Driver Name : Ranjith Kumar

Today I booked ola from Parel to Dahisar. It showed rs.436 payment. Driver insisted he wanted cash so I have him cash. But after paying cash ..the payment status is showing pending and that driver is nit picking up my calls. Ola should take some actions agaist such fraud drivers.

First of all I hearing the voice and said multiples times " hello" from my end. But customer agent have disconnected on the last call.

2nd thing I have been keep following with regards to the outstanding amount showing in my account. Eventually' it had been paid from my end and statement copy shared as well. Then informed me within 72 hours the case will get resolved but it has merged with another customer issues

however' there two to three agent talk me with and said it will get resolve within 24 hours but came to know that ticket is closed.

How foolish you guys are making to the customer issues really horrible.

I booked a cab from sri krishna Institute of technology on friday, September 17th at 11:30p.m.
On reaching the destination the bill amount showed Rs.119 which was paid through phone pe to the drivers number directly, as there were some issues paying it through the app.
Now, when I am trying to book another ride through the app, it is showing payment due.
Kindly, look into the issue and resolve it as soon as possible!

On September 16, Thursday i booked an ola cab and after reaching to my destination i paid my driver in cash and left. The next day i woke up and saw it still showing due payment which was of Rs 545 please resolve this issue as I'm not able to use the app

Hi, this is Baby. I have booked an ride from Rachna beauty studio to Vilangudi on 17sep21.
I have been charged with 312.
I have paid the cash to driver.
But in my ola account, payment for that ride is still pending

I have paid Rs. 235 in cash for my ride but app still showing amount pending and also getting messages for cleaning due from Ola. Resolve the issue as it can bother next ride.

Yesterday I booked a canlb and paid by online through scanning in the can after ride ended and today i tried to book a cab and it is showing payment is pending