Ola Cabs / ANI Technologies Complaints & Reviews

I have issues with 2 rides with ola booked recently

I booked ola rikshaw ride on 15th September 2021 from Taloja to vashi in mumbai and paid Rs 340 on google pay but app says pending I thought may be google pay didn't go through so I cleared pending due but than my bank statement says that I have paid ola twice

2nd time I booked ola on 24th September 2021 for my dad from vashi to borovali Rs599 and he paid cash again I got message from ola saying pending Rs 599

can you please resolve this thanks!

I paid cash of Rs. 365 to the driver for my trip to airport. But the invoice shows the payment 365.00 is still pending. Due to this panding payment, i am not able to book cab further online.

I paid cash of 365.00 to driver on my last trip to airport. But the invoice is still showing pending payment. Due to this I am not able to book ola cab online

I booked an Ola cab at 7:51 am in 24.9.21 with fare Rs 106. The driver took longer route and the fare increased to Rs 130. I paid in cash and informed the issue at ola support. I got refund voucher of Rs 24. But when l tried booking another cab it is still showing pending payment of Rs 106 and l cannot use ola till l oay it again.

I booked an Ola cab today at 7:51 am with fare Rs106. The driver took wrong route and fare increased to Rs 130. I paid in cash and reported the higher fare on Ola support. I got a refund voucher of Rs 24 but when l tried booking another cab it is still showing pending payment if Rs 106 and l cannot book a cab unless l pay it again although l have already paid in cash. I am attaching all screenshots.

I paid the Ola bike driver in cash 128 rupees and it is still showing pending in Ola App

I have booked an ola ride on[protected] and made payment to driver via G-Pay.
Also Ola has debited my wallet with that same ride amount of Rs.393/-.
Ola was not allowing me to book another ride until I made a payment which was outstanding in my wallet.
Finally I made a payment to ola through G-Pay.
In this way I made double payment for one ride... first to the driver and then to ola company.
Have made several attempt to reach out to customer care but could not able to do it.
Also wrote to their ola support, but no response from them.
My CRN for the said ride is [protected]

On 23rd Sep at 10.19 PM, We have taken a ride through Ola Cab from Rajakilpakkam to East Tambaram Railway statement and CRN [protected]. Pick up and Drop points are precise. In that ride, 3 ladies and one small boy were present inside the cab.

Cab driver understood that no gents are travelling and he started behaving rude and threatening the ladies. Eventhough, the drop location is very precise Ola cab Driver started threating that what was the cost shown while booking the cab otherwise I drop you in the main road itself and leave. We have politely informed the Ola Cab driver so many times that we are ready to pay whatever the cost is showing at the end of the trip if the cost is higher than the initial fee. But still the Ola Cab driver keep on threatening and started shouting, behaved such a way make us very uncomfortable and unsafe.

I have reported a complaint by explaining the pathetic experience and the Unprofessional behavior of Ola Cab driver to the Ola Support team and also I asked me to inform me about what was the action taken against the Unprofessional Ola cab driver. Ola Support team has informed that there is no option available to let the passenger who has suffered which I feel, it is just a name shake they are filing the complaints for internal purpose.

I urge, there should be a strict action should be taken against the rude Ola cab driver to avoid such instance repeated in future for other customer. Ola Cab should put a strong action point to ensure the safety of the customer.

Me and my friends was going to mall at beta 2, greater noida. I forgot to take my grey colour bag, which contains all my important document and expensive things. When I informed driver regarding same he said he haven’t seen my bag in cab. I filled FIR, police asked driver to come at police station, he said he will come but he haven’t. I also raised complaint on ola but no proper resolution given. I booked another ola asked to meet him he started giving excuses and started lying.
Driver name- Sumit solanki
Cab no. - UP13BT3061
CRN [protected]
Ola ticket number[protected]

Hoping for resolution from ola and police side

I had ride on ola on last sunday[protected] in chennai, i have paid cash to driver, but still it is showing me as due & have to pay balance amt to continue further, this is really horrible to pay an amt twice for a single ride, even it is paid in cash, CRN No: [protected]. Prime Sedan: Grey Etios, Driver name: Arul Pandian A.

I have travelled by Ola Auto on 15/09/21 at the end of the drive the Auto driver collected cash Rs 95 and again on 19/09/21 and paid Rs 134 by cash from me and also the money was deducted from my Ola Money

Since both the amount are due in ola money i am not able to book the Cab.

my mobile no [protected] and mail id [protected]@gmail.com

With regards
D Mani Bharathi

I took a ride in ola auto today dated 23/19/2021, from Alwal to Kukatpally, i pad online using Gpay, but the driver denied that it was not paid online and he took cash for the same, I need help with the refund as it was paid twice.

I took a olacab ride on Monday 20 sept 2021 at 12:17 pm; the payment of ₹507 was paid in cash. But when I wanted to book a ride on 22 sept 2021 the app showed payment pending ...I tried to contact through their support unfortunately couldn't find anything that could help me so I ended up paying ₹507 again through gpay as I needed another ride. And now I'm facing the same issue again for the ride I took on 22 sept at 07:54 am ; although I paid through cash the, the app shows payment is pending ..and I am not able to take another ride ( I cannot pay twice for each ride.)
Kindly, look into the issue and help resolve the same.

I had taken an ola auto on 22 September 2021 and paid the fare in cash to the driver. Despite clearing the bill, I am being messaged for due clearance. Kindly look into the same and do the needful.

I took a cab from borivali to Dombivli yesterday. Fare was Rs756/-. Paid it in cash to the driver still receiving messages saying that payment is due. Kindly resolve the matter

I took cab through OLA and paid in cash to driver and driver accepted and thereafter driver was able to accept another ride. However, Ola shows the amount outstanding and pending payment. Seems OLA has been resorting to fraudulent means to earn money

I paid full money by cash on delivery but showing pending amount. It happened in sep 20 but till now it showing pending amount. Even I paid extra money for driver. Because of this issue I can't book my rides. Pls consider this issue.

I paid full money but showing pending amount.

Myself Neerja Luthra and my registered mobile no. with Ola is [protected].
I generally pay through ola money wallet or Ola SBI credit card for Ola rides. On[protected] evening I took a ride worth Rs.255/- (ride CRN [protected]) but I was not able to pay through my credit card. After the ride I paid cash through Phonepe (screenshot sent to Ola support through email) to driver (name Saurabh Chaudhary, ph no.[protected]) but the payment was showing pending in my account. I contacted support online and told them through mail. I got a reply that they were not able to clear pending payment from my account. I should pay the amount again and they will refund that amount to me. I again paid Rs.255 for this ride on[protected] through Google pay (UPI ref. no.[protected] and cleared my account online also and informed Ola support. They raised a ticket no.[protected] against my complaint and assured that they will give the solution within 4 hours but TILL DATE i.e.[protected] I HAVE NOT GOT MY REFUND FOR RS.255 DOUBLE PAID FOR THIS RIDE.

Hi,

This is in regards to my travel on 18th and 19th September 2021 with OLA.

18th Sep 2021

1. I booked an ola cab and once I received details, called-up the driver to check whether the driver is ok with the drop location and the driver agreed too.
Then once the driver arrived and we got inside the cab, i was so surprised that the driver spoke to me very rudely with the strange tone by saying "i can drop only in the main road can't take you inside and if you want you can or get down from the car and i said since it was late night i have to get in the same location where i have booked, then driver said he can't take me, i informed him to cancel the trip if you can't take it." which made me very upset with his behavior, he doesn't even know how to respect a female.

After getting down from the car, he was still at the location point he did move or neither cancel the trip. Then I received a cancellation message with a fee of Rs. 50.

Request you cancel my cancellation fee and take a strict action on that driver and the details are mentioned below:

Driver Name : SHANTAPPA
Mini.White Dzire Tour
Date & Time 18th Sep 10:07

2. Again i booked the cab to the same location and he asked me to pay Rs. 130
Estimated Charges was Rs. 130,
Coupon applied for Rs. 65
Balance Amount Rs. 65, which i need to pay but he took Rs. 130
Since it was late I couldn't argue with him so I paid the same amount to his number via google pay
But i received the message that your payment is pending of Rs. 130, again I paid directly from ola via GPay.
Experienced very Bad Service.

3. Same night again I booked a cab from a drop location and I paid Rs. 81 directly from ola via GPay, again the same issue occurred that your payment is pending Rs. 81. again i paid directly from ola via GPay

4. 19th Sep 2021 booked a cab by using coupon but coupon amount was not deducted i paid the complete amount of Rs. 413.

So i need all the amounts to be refunded which i have paid as an extra and that driver should be warned strictly otherwise i may need to lodge a police complaint on that Driver Shanthappa. And transfer the amount to my account because you will give the coupon for less amount and you will deduct the amount from that also while using it. since i have paid double the amount request you to transfer directly to my account.

Overall it was "Very Pathetic Experience" with Ola

And the customer service is very poor.. whenever we call the number will always be busy and i tried reaching all the numbers and even i tried the Support option also but my issue was not resolved.

Here m enclosing my payment transaction details