Ola Cabs / ANI Technologies Complaints & Reviews

I had booked ola outstation on 22nd August 2021. The app was not working properly that day and was not showing updates of my ride. The fare shown was ₹2764 but after reaching destination it shared ₹4739

The drop address shown in invoice was different than the actual drop location. The kms actual were 140km and shown were 282km.

Since it was cash payment I did not held up the driver and paid total amount. I logged in the complaint through ola customer care also but no response from their side.

Now I am not even able to call customer care for asking status of my complaint.

I had taken an OLA auto ride today that is on 20/09/2021, the driver asked me to pay the fare in cash, and I paid 190 rupees in cash to him, but later when I opened the OLA app I noticed that the "payment is due". I thought this has happened only to me until I visited this site, but looks like there are few others with the same issue. I also noticed that customer satisfaction is only 2%.

Hi team,

I had taken a ola auto ride on[protected], and I paid the fare in Cash. But when I open the app it's showing payment is pending for the last ride.

Ref: Invoice id: DICUZSZTL263647 dated[protected].

Kindly treat this with high priority and resolve the issue at the earliest.

Dear team,

I hope you are doing great

This side Promila Mishra. I have paid through phone pay for Saturday's ride of Rs 170 (location Near Laxmi Nagar, Delhi to Delhi university) But app is showing amount due and getting massage for pay the due ride amount.
My number - [protected]
Registered mail ID - [protected]@gmail.com)

Cab driver number - Israr Ali - [protected]

Please resolve this as soon as possible, I attached few screen shot which is helpful in validation. Thank you

Hi,

I have opted for ola, cab on 19th September. Driver asked me to pay directly to him, so i paid 196 Rs of fair through phone pay . After couple of minutes i checked that in ola app, it is showing that 196 Rs is pending . Due to this i am not able to book another cab. Can you please check with driver and remove peding status from app.

I have attached the phone pay receipt and invoice as well where you can find the driver details .

Please help to remove this pending status from ola cab. I do not wish to pay twice .

Thanks

I have paid the driver on his personal account through Paytm but the app shows pending amount. Please look into the matter

I had done a payment of rs 713 on 16th september 2021 to Mr Santhosh BC the driver. It was done through google pay to a upi code the driver showed me as payment through the app was not working. Till today even after 3 days it says payment pending/ due on the app . Kindly resolve this issue please .
Transaction ID :[protected]
Driver name : santhosh BC
Drivee Contact number: [protected]
Amount paid : rs 713 . Through gpay

I have paid my last ride in mode of cash. But while booking next ride it showing me to pay last ride due. Please do the needful

I got a call from Ola customer care who yelled, threatened, and harassed me by calling me again and again from 15-20 different numbers.
She misbehaved and abused.
Atrocious disgusting.

I took an ola ride on 17th September 2021 and paid for it using gpay, but its showing payment pending...pls resolve

Hi Team,

Have paid the amount by cash but it is still showing pending. In fact, I had selected cash as payment mode while booking the cab itself. I am not able to book any cabs now.

Spoke to driver and he also confirmed no action pending at his end.

Kindly do the needful

I took a cab ride today, Sept 18 2021, at 8:57 AM. I paid the cab driver by cash but my account shows that the amount for that ride is still due. I request the Ola team to look into this issue as I will not be able to book other rides till the matter is resolved.

I had booked OLA ride for a relative of mine in another place. Unknowingly the payment option was ola money and I didn't know it.
My relative paid the amount in cash as they reached the destination.
Now the app shows I have pending amount.
Unable to contact the ola customer team aswell.
Please help me fix this issue....

I was suppose to take a ride from Lucknow to Sandila
And the estimated fare showed Rs 1124
But On reaching Sandila
The driver not only refused to drop me on the correct destination but charged me double the fare of
Rs 1927

None of their Customer Care no works.

These are the details of the ride
Car no 32PN2937
Booked from Lucknow to Sandila
White Swift Dzire
CRN [protected]

I Need refund of the extra fare charged in my Ola Wallet

Or I shall move to consumer court.

Highly dissatisfied and dissapointed with OLA Service

I use Ola postpaid money to travel. After completing ride, driver said he would not follow ola guidelines and that it was his auto and he demanded rs 100 (Actual price-rs89). He was using foul languages, yelled & created scene in front of my office entrance and roadside. I was humiliated to all extent. I told him i would call the police and he yelled saying call police. I called the customer care for help. They just had consoling words for me & said they would take action against driver. I asked them to give compensation for my humiliation to which they said it would not be possible. I asked them to connect to a manager & the ola executive said he would not come today & again she told he would call you back as he would come at 2 pm. I cannot trust on these ola people. Starting from driver to executives, all are ruthless. I said I would wait on the call to talk to manager, then she disconnected the call. No customer executives are authourised to disconnect calls. NEVER GO WITH OLA!!!

Hi, I completed a payment through GooglePay, after booking OLA from Nariman Point to Andheri W. Still it's showing Payment pending.

Please rectify this or suggest way forward.

Hi, I took an OLA for a ride. While reaching destination I made a payment through GooglePay, but still OLA showing payment pending. Please suggest a way forward.

#[protected] Re: [Ola Support] #[protected], I have raised the ticket-related to extra charge I paid than the actual, the same I have raised with Ola through the ticket but now I have submitted all the required documents but there is no response fro Ola. Kindly ask your team to resolve my issue, Since it was a mistake from Ola and also not responding positively i plan to go any length to get my back.

Kindly respond positively

Hii i took a ride yesterday at 4.12 after the ending the ride the money is deducted from ola money but i paid in cash i want my amount to be refund

Please find the invoice attached, for 34.6 kilo meters ride, how OLA deliberately charged me Rs 2218 and now not refunding me the amount, despite the agreement.

Incident description –

On 30th August, 2021 in morning I landed Hyderabad with my mother from Tirupati and booked OLA cab rental for 10 hours / 100 Kms, as I had to visit several places in Hyderabad, including my friend’s house for lunch and temples, but the policy of OLA and untrained drivers spoiled my day.
Since pickup time only, the driver was demanding cash, but for convenience, I opted OLA postpaid. Somehow he (driver) started creating drama on road of being out-of-petrol and didn’t want to continue and finally the trip was ended in mid.

OLA charged Rs 2218 for all package cost (I opted) rather charging me on Pro-Rata basis. Now complaining on same day, they agreed to pay me / refund all amount (Rs 2218). For processing the same, they requested my Pan Card details, AADHAR card details, Cancelled cheque, Account Number, IFSC Code etc., which I provided them all the details next day itself on 31st August, 2021 (Please refer the trail mail).

And now it’s 13th September today and I am still chasing the OLA for the refund and still not received a rupee and even no call from their team or any reply. I am fed up and completely exhausted following the support team.
Since 2-3 days, not able to contact their CS executives as well. I also wrote to Mr. Bhavish Aggarwal as well to look into this issue thrice(please see below)

I am full-time employed and can’t focus on same thing continuously but OLA has to respect the sentiments and must be sensitive towards customer issues and must be pro-active while handling any escalation like in my case.
It clearly seems now that I am the only listener and a speaker too….I can’t let my hard-earned money be looted in such manner. How insensitive they can be? I trusted OLA and paid for the engagement of 10 Hours / 100 Kms, but this is not the way that they will end the service on their T&C and charge for all services. It is clear cut loot.