Ola Cabs / ANI Technologies Complaints & Reviews

#[protected] Re: [Ola Support] #[protected], I have raised the ticket-related to extra charge I paid than the actual, the same I have raised with Ola through the ticket but now I have submitted all the required documents but there is no response fro Ola. Kindly ask your team to resolve my issue, Since it was a mistake from Ola and also not responding positively i plan to go any length to get my back.

Kindly respond positively

Hii i took a ride yesterday at 4.12 after the ending the ride the money is deducted from ola money but i paid in cash i want my amount to be refund

Please find the invoice attached, for 34.6 kilo meters ride, how OLA deliberately charged me Rs 2218 and now not refunding me the amount, despite the agreement.

Incident description –

On 30th August, 2021 in morning I landed Hyderabad with my mother from Tirupati and booked OLA cab rental for 10 hours / 100 Kms, as I had to visit several places in Hyderabad, including my friend’s house for lunch and temples, but the policy of OLA and untrained drivers spoiled my day.
Since pickup time only, the driver was demanding cash, but for convenience, I opted OLA postpaid. Somehow he (driver) started creating drama on road of being out-of-petrol and didn’t want to continue and finally the trip was ended in mid.

OLA charged Rs 2218 for all package cost (I opted) rather charging me on Pro-Rata basis. Now complaining on same day, they agreed to pay me / refund all amount (Rs 2218). For processing the same, they requested my Pan Card details, AADHAR card details, Cancelled cheque, Account Number, IFSC Code etc., which I provided them all the details next day itself on 31st August, 2021 (Please refer the trail mail).

And now it’s 13th September today and I am still chasing the OLA for the refund and still not received a rupee and even no call from their team or any reply. I am fed up and completely exhausted following the support team.
Since 2-3 days, not able to contact their CS executives as well. I also wrote to Mr. Bhavish Aggarwal as well to look into this issue thrice(please see below)

I am full-time employed and can’t focus on same thing continuously but OLA has to respect the sentiments and must be sensitive towards customer issues and must be pro-active while handling any escalation like in my case.
It clearly seems now that I am the only listener and a speaker too….I can’t let my hard-earned money be looted in such manner. How insensitive they can be? I trusted OLA and paid for the engagement of 10 Hours / 100 Kms, but this is not the way that they will end the service on their T&C and charge for all services. It is clear cut loot.

Recent play store updates ola application was not working or stucking or crashing unable to book a drive from ola . i was highlighted this issues to ola customer team support with error screenshot. they updating auto reply and closed a complaint without resolving issuse . previously ola cabs creating misbehave with ola auto drivers with customers now ola users cant book a ride through android application.

Yesterday evening I booked ola (Beat). I have no wallet balance and payment were always made by cash in earlier occasions. But in this journey fare shown Rs. 152/- and at the end of my journey from PMG Square Bus Stand to Lord Gunjan Palace, Rasulgarh, Bhubaneswar, payment to driver(demanded cash payment before start of my journey over phone from +[protected] at 7.33 pm) made by cash of Rs. 152/-. But the app shows that I have opted wallet payment option and the amount is pending.
Please resolve after necessary verification.(Time:7.33 pm on 14.09.2021 & CRN [protected])
Debajyoti Bhattacharya
Bhubaneswar(at present).

This complaint is regarding a ride I took on 5th September at 1:56 p.m.CRN is [protected] .I paid the driver cash yet whenever I open the Ola app, it asks me for an online payment too.Why should I pay twice??I called the Ola support service the very next day but they had no solution whatsoever.M really disappointed.

Ride cancellation by driver after calling and asking for destination

OLA company is overcharging for ride. a ride which cost 200rs, keeps on getting cancelled by drivers and with each cancel or retry price rises upto 600.

For my past two rides, i have paid cash to the drivers because neither i nor the drivers got the update that the payment has been deducted from ola postpaid at the end of the rides. Following are the details:

CRN[protected]
Transaction ID: g0me-9yfw-lnvq
Ride Date: 22nd August
the ride estimate showed 362 rs. At the end of the ride, the driver's app hung up and he asked me to pay as per the ride estimate in the beginning. So I paid Rs.370 cash. i get an email after some time stating that i've paid via ola postpaid and the amount is Rs.318.

I checked my previous ride to check if this issue was there then as well and voila, these guys ripped me off on the last ride as well.

CRN[protected]
Transaction ID: g0ls-ogm9-tcfv
Ride Date: 16th August
The driver said that i have to pay 95Rs which i paytm'd to him. And then i got the bill that i'm supposed to clear dues of Rs.116 on ola postpaid.
Don't the drivers check and update if the payment is made offline in the app? How can this mismatch be?
Is this a new way you guys have devised of ripping off customers?

I sent them an email to tell them that I’ve already paid. They redirect me to file a complaint on their website. I try to file a complaint on their website and every time I click the button to submit the complaint, the page becomes unresponsive. I mail them the next day asking them to transfer my complaint to the correct department. Received no response. Mailed again once more. Then I found another support id from years back and mailed on that. They finally respond saying it’s too late to resolve the query. I share the snapshots of my previous mail and the snapshot of the paytm payment I made for the earlier ride. No response. A week after that I get a call from Ola postpaid team to pay my dues. And then their horrid customer care team just keeps repeating the same thing. Finally they go through my mails while I’m on phone and accept the paytm payment and tell me to pay 50% due amount on the other payment including the late fee. I refuse as I’ve already paid. They send me an email saying I have to pay the whole amount. It’s baffling the way their team was constantly lying. When I started recording their call, they changed their tune. They are purposely manipulating customers. Their app has glitches and they are still trying to extort money from customers for the issues in their app.

Today 7 sep am booked my can for old delhi railway station can driver demand me extra money when am saying that am complaint against you he said jao krdo it's show that he has no fear from anything i[censored] dont run company properly as wall as don't run administrative then you u show that Ola is best please necessary actions taken against him

Regular problem arise in case of ola cabs, mainly behaviour of driver,
driver cancel the trip without my intimation
date: 7th Sept 2021- driver denied to go the destination of rental ride of 1 hr /10kms

Yesterday evening I tried to book a mini car which shows me rs 45 to reach declared destination.
One car vendor called me for pickup location as it was not cleared at his mobil point.
We took a car and started to move to destination.
After 5 mts my phone rang and one of the car vendor asked me again.
How come this happened it we were travelling by selecting one car provided and another vendor came up.
These are the cancellation charges levied to me are not correct.
Request mtg to understand the situation and wave off the same.

Also at destination point the car vendor asked us double the amount we booked.
That amount he showed us showing on his mobil.
This seems there us basic problem in software.
Please do the needful to correct the same and build the confidence of customers using the facility.
Thanks

It's really a very serious concern because I have already returned the OLA leasing car. Its been a two year but have not got the deposit amount. Every time when I call the representative executive he says that the refund is in process. I request you that my refund process should get process with interest since when my car parked to there parking of OLA.
I am writing this on behalf of my friend who is very poor and having a dependent. I request OLA to stop giving false hopes to their leasing partner and initiate their refunds asap.

Car Details: MH12NX6284 and MH12NX5896
Partner Name: Chetan kamade
Registered Mobile No. - [protected]
The name of the Representative whom Chetan is in touch with is Ajit Jagtap (M: [protected]).

This is with a deep regret that i am writing to you. I had availed your services on july 292021. You have charged me for rs 162 which was paid through gpay. But to my surprise when i opened your app recently for booking i found that there are dues in the account and i spoke to your customer care representative and they informed me that it is beyond real time and we cant do anything about it. I called my bank from which it is debited and they confirmed me that payment was done. I enquired with gpay also stating that the payment is received. I even called the driver and he confirmed that payment is received. I ve all the proofs regarding the same. I called your customer care number and again informed the same but they are not accepting my request stating that you have not paid and there is due still. When i ve all the confirmation from all the bank, gpay, driver that they have received the funds how can you still say it is not paid. The funds have been settled the next day for which i ve proofs. I requested them to connect to higher authorities almost 3-4 times but they say that they are busy and will call you back in 4 hrs but ive not received even once. What kind of service is this i dont understand. It is my kind request that you check your statement on the next day also where you would have received this amount. If still you say that there are dues then ill ve to proceed to file a case on you for which you are asking me to pay twice for single trip. How do you even expect customer to pay twice to the same trip. If it could be solved only on real time basis then you should have called me stating that there are dues which you dint and moreover no body ll keep checking your app daily only when it is really needed they ll open the app during which the real time might lapse.
I hope you understand my issue and resolve it. Hoping to get reply from you immediately unlike the customer care

Sar outstation application on

Driver called asked for destination and then cancelled ride.
CRN [protected]

The driver called asked for destination and then cancelled ride.
CRN[protected]

I had taken a ride in olacabs on 23rd July 2021 and made the payment of amount 1119rs immediately after completeing the ride from olamoney, but still the app shows tht i have not made payme t for previous ride an need to make another payemnt of rs 1119 if i want book a new ride. I have raised atleast 10 tickets and requested callbacks from supervisor atleast the past 7 times and provided all screenshots still they have not resolved it.they kept sending me back and forth on call without any resolution. I am currently 9 months pregnent and ola has been harassing me for past 1 month. On26th Aug 2021 i raised the last ticket on which they replied that they dont have details of ride more than a month old, so i have to make the payment if i need to make a new booking. Really dont understand what sort of Fraud Ola is doing with their customers and this time ola has proved to be just a fraudster

In my previous ride i got the bill amount to be paid 142only but the driver got 530 to be paid. so first we paid 142 rs by googlepay but the driver did not agree for that and do again we paid 530 rs ... through phonepay refund our amount back which we have paid extra

The trip on the attached CRN was 10 kms and the amount was showing Rs 200.
The driver didn't stop the trip after dropping and he continued the trip to generate Rs 1528 and drove for 45 Kms.
You can see his driving trail on the map attached.
OLA support is not resolving the complaints saying since the trip is not 2 days old and this cannot be rectified while they have published this bill after 20 days from the trip.
The fraud is totally from the driver who misused the app glitch and I am the sufferer. After dropping my mom the driver didn't stop the trip but continued for 45 kms to complete his total kms for a day.