Ola Cabs / ANI Technologies Complaints & Reviews

I booked an ola yesterday 2:13 PM, where I had my luggage along with me where I was travelling from Dwarka (PG) to Ghaziabad, I had kept my bag in the cab where I asked the driver to help me with the luggage and he denied, he took my duffle bag along with him in the cab I have a video of the same since we have cctv camera installed in here.

Dear Sir/Madam,
Yesterday, Dated 9-April-21, I have taken Ola and for 178 Km fare charge 4501 Rupees which is more the Flight rate, Please look to re-Imburse the Extra charges. My Mobile No [protected]. No Support received from Ola customer care phone banking. He refuses to registered the Complaint.
I am working with Tafe Motors and Tractors Ltd and Corporate account with Ola Hence difficult to send this bill for Reimbursement to my Company.

I booked an OLA cab and it's total fare is 26 RS.
Paid it online via GPay, amount got deducted but it showed failure on the application.
Driver also didn't get paid online notification.
Driver then asked to pay it via cash, I was in a hurry so paid the amount 30RS via cash.
I want the refund for the amount that got deducted online.

Mobile no [protected] not geting otp but same driver brings after checkig no otp on moblile and driver cancel booking fm koregao park to mahindra royal and second
booking on 15/03/2021booking at 0600hrs mahindra royal pune to andheri west mumbai no otp or driver did not callme and i booked second olaat 0610 andtravelled.For the both i was charged 200/ to bb refunded back immeditly.Thanks sharad m shinde mob [protected]

I booked a ride from Terminal 3 IGI Airport to Bathinda Cantonment for 02 Apr 2021.At the time of booking the fare shown was Rs 8073/-. On completion of the ride the fare shown was Rs 10, 283/- (Screenshot of invoice attached) without any detours from the main route i.e a difference of Rs 2210/- .

Screenshots of the pre-booking fare as well as the final invoice are attached herewith.

There seems to be a definite scam here to lure the customer into booking with a lower fare and then raise the final fare.

Plz help me out of this prblm

Friday OCT 30 i book a ride on Ola. i took the ride. and after the ride is over the driver insisted on paying with google pay to him. i did and i have the screenshots. i have told old same thing. and now they are asking me to pay again to them. i asked ola customer service for the same via twitter and email and website. their support system is not good. no phone number available for immidieate calls. only support FAQs are available due to which i cannot talk to them. but they say they will only solve issue within 48 hours after that they dont want to solve any issues. how can i contact them without any way to contact them?

We booked an Ola cab in the morning of March 25th from Vasant Vihar to Ghitorni, the distance between which is approximately 13km, and the charge was INR 141 which was shown on the app before booking the cab and we paid that much to the driver and were satisfied.
But on the return ride, we were overcharged beyond our wildest dreams.
We booked the Ola cab for the ride back and the price shown on the app was INR 169.
On the return Ola cab ride back to Delhi Karnataka Sangh, we were charged a whopping INR 464 and the distance was shown to be 25km, when the actual distance is only 16km. This is absolutely unacceptable and a refund must be made. How can two points that are only 16km apart, suddenly turn out to be 25km?! This is absolutely ridiculous and pathetic. I have absolutely no words at all after this horrible experience. We have been using Ola Cabs for so many days on end here in Delhi, and every time the rate shown on the app is what we would pay. But this was the limits, absolutely disgusting. While booking the return cab ride the price shown on the app was INR 169 and when we got off at our destination the price we paid was INR 464. This is absolutely uncalled for and very disappointing indeed. We demand a refund of the balance money that was overpaid by us. Please look into the matter at the earliest as this is absolutely terrible that an 16km ride suddenly turns into a 25km ride.

Dear sir
Mera ola partner reg mob nu-[protected] h
Mera 2 martch ka day end balance 574 ka tha jo 3 martch ko mere bank me transfer hona tha
Wo mere bank me transfer nhi hua
Partner care me call karne par iska koi solution nahi milta hai or call cut kar diya jata h
So aap hamri is subject par help kare
Thank you

27th March 2021, I booked ola auto. The price at booking time was 75 RS. After completing the ride the price collected from ola is 150 RS. I called ola customer care, they told it was cancellation charges for some other trip. I asked them provide me those details when I cancelled, they said they don't have those details. Without any details how they are charging money from me. I have not used ola from past one year. That too all the trpis cancelled by ola drivers only, i have not cancelled any.
Ola Service Request number:[protected]

Sagar

Mar 19, 2021, 5:47 PM GMT+5:30

Registered contact number with Ola -[protected]
Registered vehicle number with Ola - AP31TH5843 (I have spent lot of time and money for changing (from white to yellow) my registration number as suggested by OLA, which they promised to repay)
Now I have to renew my vehicle registration with the pending amount from OLA (Pending since July 2017, clear it ASAP)

From: Sagar
Date: Tue, Jan 12, 2021 at 11:23 AM
Subject: Re: [Ola Support] #[protected] Re: [protected] my id
To: Support,

Dear Sir/ Ma'am,

I have been with OLA since July 2017. I was promised a joining bonus/ Registration fee to register My bike with RTO as a transport / yellow board vehicle.
I have spent a lot of money and time during the process of registration, all the copies are submitted to the local office.
They have promised to clear my payment in 1 week( joining bonus/ Registration fee).
I have been waiting patiently since 3 - 4 years. I had to bear a lot of penalty due to your delay.
I hope you have received many complaints which I have been sending from my local office.
Please clear the/my amount ASAP
The promised amount was Rs. 2000,
due to the delay of your payment, I paid Rs. 10, 000 total RTO challans.

Sagar . Palanki
OLA partner(driver)
AP31TH5843
+91 [protected](whatsapp)

This is regarding ride detail CRN[protected]
Initial Booking distance:
15/1, Strand road, Kolkata to Dakshineswar Kali Temple, Kolkata (13.9 KM, estimated fare Rs. 267)
Fair was paid because I had to leave for my office so I just paid through my upi and assumed my elderly parents will be at destination. Do look at initial distance and route.

Now begins the scam
Since I was not there the driver simply took a route longer than usual and rather than taking the original route took one that was 30.9 KM(image attached) and said fare is Rs.555!

Just see how did he try to scam my parents that instead of taking the original route he took one that he felt would generate the most amount for him. Rather than going straight he returned backward than forward. (For comparison both route images are attached). Those living in Kolkata would understand that he travelled all the way back of Maidan to increase estimated distance. Even if he had not taken original but took GT road he might have ended with 1-2 KM more.

what can two old people do when someone is not around, at last my parents had to pay 288 because they aren't aware of how they can be cheated by so called OLA and their drivers. Just pathetic experience. An estimate is an estimate. People take your ride because they think they have to pay this amount, then why the hell you have to do these scams in the name of traffic condition, distance, fare etc.

Do you really think I will ever take OLA after this? or anyone would? Please beware if you read this. It's your right to pay the original amount not the one that they show us later because traffic was more so they took another route!

Sir yesterday i took a ride in ola and my fair was showing 118 rs but the driver told me that his bill is showing 650 and i have to pay him that much because he starts threatening me and he also said that i will get my refund from ola cabs before 7pm same day or i[censored] will not give then driver will refund the money itself. But now he is not picking my phone.

This is a clear case of cheating, fraud and mental harrasment. Please solve my issue here i dont want to proceed it legally. Please solve it as soon as possible.

Nd m not able to raise concern in ola app because i cannot enter more than 500rs.

Details of driver

Name:Bharta gowda mn
Driver phone number : [protected]
CRN [protected]

I took a ola auto from Kotivakkam to Guindy on 22/03/21.My CRN Number is [protected].

At the time of boarding only the driver asked me whether it is cash payment or not. I said it's phonepe and I dont have cash. He said I have problem with the phonepe account. I said ok.. stop near any atm, I'll take cash and give..

At the midway, the driver started speaking rudely and very impolite. He himself told to transfer the money in phonepe account.
I did.. After that he asked to get down in the midway and do whatever you want to. Ola drive will come only upto this point, if it has been paid through olamoney account..

This is just disgusting. How can he just drop in the midway nd go..

I'm attaching the auto numberplate for your reference. Kindly take immediate action on it and reply me.

Dear Ola team.

Email account: saddam.[protected]@gmail.com

Yesterday[protected]. I have tried to book the Ola auto. The auto driver refused to come in online payment(Paytm) transaction. He asking money for ride. I said, I don't have money right now.
He forcing me to cancel the Ride from my end. As I am in an emergency. I said, I will not cancel, you are not coming for the ride, so you will only cancel the same.

Then, he called many times and talked vulgar language and rudely asking to cancel from my end. Again I said NO.
The driver was messaging me vulgar messages to my mobile number. Pls find below sample image. Not only images I have call history and voice recording.

I need strict discipline action towards this driver.
Driver phone no: [protected]

And also kindly update what discipline action is taken towards the drivers.

My vechile details
Name : Ravi
Car No. : TN 37 DA 1886
Contact no.:[protected]
After long try i cancelled my car which is above mentioned. My deposit amount is 27000 & my current balance is +1500/- . Kindly make unblocked the payment for my car as soon as possible'. I have cancelled my vehicle TN37DA1886. Vehicle cancelled. Am in critical situation. Hospital emergency. I have attached the copies. I need amount urgently. So please kindly do payment quickly. Hospital emergency sir please do quickly. Please unblock my vehicle and do payment. Ia have cancelled only one vehicle.

I have paid my ride amount as soon as i reached at my destination. I did not select ola postpaid transaction option as i did not even know about it. As soon as I get down and paid my fare to driver in cash and moved away after some time I received a sms from ola that it has been deducted from my ola postpaid account which was not shown at the time of booking that I selected postpaid option then why did ola send an sms. Despite that I talked to the customer case executive and he confirmed with the driver that the payment is made to him and he will update in the same in system but it has been 3 days now that they have not updated in system and I have been given a due date to make payment. Why should i pay the amount when i have paid it to the driver? I have also mail to support team and brief them the issue, they have given me the ticket id and I don't know where to check the tracking. How will i know about it? I have paid my amount in cash to the driver and haven't used any of your postpaid services! It's you who selected it instantly for which iam not responsible.. I have paid the amount and i won't repay it and fool myself again

I have raised a complaint regarding leaving my belonging in the cab in my last ride. No action taken till date, very poor response from Ola team

Sir i lost my cell phone NOKIA
in your OlA auto on night 09 mar 2021 while going from JP Ngr 3rd phase to City rly stn
please try tracing and get my cell phone back
thanksing you
...

₹163
CRN[protected]
Thanks for travelling with us, S L NarasimhanDetails
09:01 PM 362, 4th Cross Rd, 3rd
Phase, J. P. Nagar,
Bengaluru, Karnataka
560078, India
09:27 PM Central Juniour College
Ground, Opp. Kaveri
Bhavan, Kempegowda Rd,
Cubbonpete, Nagarathpete,
Bengaluru
Ride Fare ₹145.9
Total Access Fee * ₹26.1
Coupon Savings
(BNG14)
-₹14
Wait time charge ₹2.51
Total Bill (rounded off)
Includes ₹1.85 Taxes
₹161
Insurance premium ₹2
Total
Payable
₹163
*Access Fee is charged for availing the Ola
platform
Total fare may change with change in drop
location.
Have queries or complaints? Get support.
Bill Details
Paid by cash ₹163
0

LMy ride from Thyagarajanagar to Malleshwaram costed around Rs.127, while booking the Auto I had booked the payment gateway as Gpay, but due to some network issue the payment did not get through.
Since it was taking a lot of time, I paid cash. But the application did not show the payment being done. It was allowing me to book another ride too. When we have some issue we dont even have a customer friendly online service or customer care number to go to. Now since it was emergency, I paid the amount again. I would like to get to notice to the officials of this company to solve this issue of double payments. and have a customer friendly environment.