Ola Cabs / ANI Technologies Complaints & Reviews

I took a ola auto from Kotivakkam to Guindy on 22/03/21.My CRN Number is [protected].

At the time of boarding only the driver asked me whether it is cash payment or not. I said it's phonepe and I dont have cash. He said I have problem with the phonepe account. I said ok.. stop near any atm, I'll take cash and give..

At the midway, the driver started speaking rudely and very impolite. He himself told to transfer the money in phonepe account.
I did.. After that he asked to get down in the midway and do whatever you want to. Ola drive will come only upto this point, if it has been paid through olamoney account..

This is just disgusting. How can he just drop in the midway nd go..

I'm attaching the auto numberplate for your reference. Kindly take immediate action on it and reply me.

Dear Ola team.

Email account: saddam.[protected]@gmail.com

Yesterday[protected]. I have tried to book the Ola auto. The auto driver refused to come in online payment(Paytm) transaction. He asking money for ride. I said, I don't have money right now.
He forcing me to cancel the Ride from my end. As I am in an emergency. I said, I will not cancel, you are not coming for the ride, so you will only cancel the same.

Then, he called many times and talked vulgar language and rudely asking to cancel from my end. Again I said NO.
The driver was messaging me vulgar messages to my mobile number. Pls find below sample image. Not only images I have call history and voice recording.

I need strict discipline action towards this driver.
Driver phone no: [protected]

And also kindly update what discipline action is taken towards the drivers.

My vechile details
Name : Ravi
Car No. : TN 37 DA 1886
Contact no.:[protected]
After long try i cancelled my car which is above mentioned. My deposit amount is 27000 & my current balance is +1500/- . Kindly make unblocked the payment for my car as soon as possible'. I have cancelled my vehicle TN37DA1886. Vehicle cancelled. Am in critical situation. Hospital emergency. I have attached the copies. I need amount urgently. So please kindly do payment quickly. Hospital emergency sir please do quickly. Please unblock my vehicle and do payment. Ia have cancelled only one vehicle.

I have paid my ride amount as soon as i reached at my destination. I did not select ola postpaid transaction option as i did not even know about it. As soon as I get down and paid my fare to driver in cash and moved away after some time I received a sms from ola that it has been deducted from my ola postpaid account which was not shown at the time of booking that I selected postpaid option then why did ola send an sms. Despite that I talked to the customer case executive and he confirmed with the driver that the payment is made to him and he will update in the same in system but it has been 3 days now that they have not updated in system and I have been given a due date to make payment. Why should i pay the amount when i have paid it to the driver? I have also mail to support team and brief them the issue, they have given me the ticket id and I don't know where to check the tracking. How will i know about it? I have paid my amount in cash to the driver and haven't used any of your postpaid services! It's you who selected it instantly for which iam not responsible.. I have paid the amount and i won't repay it and fool myself again

I have raised a complaint regarding leaving my belonging in the cab in my last ride. No action taken till date, very poor response from Ola team

Sir i lost my cell phone NOKIA
in your OlA auto on night 09 mar 2021 while going from JP Ngr 3rd phase to City rly stn
please try tracing and get my cell phone back
thanksing you
...

₹163
CRN[protected]
Thanks for travelling with us, S L NarasimhanDetails
09:01 PM 362, 4th Cross Rd, 3rd
Phase, J. P. Nagar,
Bengaluru, Karnataka
560078, India
09:27 PM Central Juniour College
Ground, Opp. Kaveri
Bhavan, Kempegowda Rd,
Cubbonpete, Nagarathpete,
Bengaluru
Ride Fare ₹145.9
Total Access Fee * ₹26.1
Coupon Savings
(BNG14)
-₹14
Wait time charge ₹2.51
Total Bill (rounded off)
Includes ₹1.85 Taxes
₹161
Insurance premium ₹2
Total
Payable
₹163
*Access Fee is charged for availing the Ola
platform
Total fare may change with change in drop
location.
Have queries or complaints? Get support.
Bill Details
Paid by cash ₹163
0

LMy ride from Thyagarajanagar to Malleshwaram costed around Rs.127, while booking the Auto I had booked the payment gateway as Gpay, but due to some network issue the payment did not get through.
Since it was taking a lot of time, I paid cash. But the application did not show the payment being done. It was allowing me to book another ride too. When we have some issue we dont even have a customer friendly online service or customer care number to go to. Now since it was emergency, I paid the amount again. I would like to get to notice to the officials of this company to solve this issue of double payments. and have a customer friendly environment.

A ola driver of taxi no. RJ14 TD 6871 was coming in speed and hit my car Maruti Estilo at MG staff quarter campus at around 9.10 am and ran away . I want my car to be repaired as soon as possible so pl. contact me and provide funds for damage else I have to register a police complaint against Ola and it’s driver.

Myself Jitendra Narvekar, I booked a cab on 10/02/2021. Driver details are as follows.

Name - Mohd Arif Khan,
Cab Number - MH03CH3711
and otp for cab 5037.

I am writing this mail to inform you about my grievance, I paid the driver through sbi cc internet banking but he did not receive the payment clearance details on his system. Thus I paid him via cash. I requested him to return me my extra amount.

The bill was of Rs.319/-
But I paid him Rs.638/-
I request you to look into this matter and refund my extra amount that is Rs.319/-.

I took Ride in Ola Cab ơn 4 March at 7:25 from asaf Ali to Mohan garden in Innova Cab nó. UP14JT5912.

our One bag left in the Cab we called driver several times bút he didnot pick our call neither he returned nor called back.
Kindly look into Matters and pls Return our bag to US.

Charged 55₹ cash even after paying online via phonepe ..

I have lost my phone in the Ola auto while getting off at my destination now I’m trying to reach my phone but turns out that my phone is switched off and I no somehow managed to get the drivers name and auto’s register number which is
T.Rajasekar
TN04AW5483

My name is Nikhit Shaju. I had taken a Ola Prime sedan on Monday, March 8th 2021 CRN [protected] at 11:48 am from SG Palya to AvalahallI.

Half way through the trip I paid the cab amount - Rs. 411 through UPI and it came up as charged on my Gpay account as given below in the attachment and also on the app.

Once I had reached the location, the cab driver showed me that I required to pay the same amount again as it had not been credited in the system, and I had to pay the amount 411 to him again as given in the attachment.

Kindly do the needful and refund the extra amount back to my UPI ID.

Photo 1: My Gpay account being debuted
Photo 2: My payment to the Ola driver

Thank you,
Nikhit Shaju

Hi Sir / Madam,

i'm getting mails/messages from ola asking to pay the due.
but i've already paid the full amount to driver through gPay.
please help to resolve this issue.

I took a ride from Indirapuram, Ghaziabad to Delhi Airport (T2) on 01.03.21 and paid the fare to the driver in cash, since no online payment option was working at that time. Till then, the fare is outstanding in my account. I requested OLA support to resolve it, but they are not helping it out and just asking to make the double payment, with the comment that any cash payment is not covered under their policy.

I have booked ola rental on 4 march 2021 for 60kms for 6hrs package but after traveling for approx 26km cab has broke down due to some mechanical issues as the ride was stopped i have paid full amount of rs1462/- in cash to driver. I have raised complaint for same but my issue has not yet solved and my amount is not yet refunded.

On February 23rd 2021 the ola driver charged extra 70 rupees along with the inbuilt amount. Upon asking about the extra money he said company doesn't provide. And we came from a long journey and we were obviously tired. Please sort this out. I don't know why ola service is so bad now adays

It has been hardly impossible to book an ola cab in mysore . The money has not been paid to ola driver via phonepe but it's been dedected from my bank account which made me give cash as the driver would fall into trouble ...

I took a ride on 31 Dec 2020 (CRN [protected]), since there was a network issue i paid in cash after speaking to the driver (Rs.272) since then i have been getting messages for pending payment. I ignored them since i had already paid. Yesterday i.e 3 Mar 2021, i had to again book a ride, but the same can be done only after clearing the due, since it was an emergency i paid it (Rs. 272) online. I would like to get this resolved and get a refund. Kindly do the needful.

Dear Sir/Madam,

On 27th i pre booked a cab for 28th morning 7:30 A.M from K.Channasandara to JP Nagar metro. When the driver excepted my ride on 28th 10 min before the ride the bill was 576.
I used googlepay to pay just 3 km before reaching my destination and the bill was still 576. But after I reached my destination, the driver asked me to pay 237 again, which was displayed in his ola app. I Insisted that I had already paid but the driver said and showed his ola screen that 237 needs to be paid and when i refreshed my screen and clicked on my Ola ride the rates changed to 813 and i had to pay the remaining amount.

I tried to char with ola but the chat bot is of no use of answering the question of why the bill amount changed. There no ph number to check with ola customer care. I sent them a mail on Mar 1st for which i got an auto generated message to use the ola support which is the same chat bot.

The same day on 28th i booked a return cab from the same location JP Nagar metro to K channasandra and the bill amount was 554.

So ola mislead me and made me pay extra which was a total suprise to me. Request you to give me a resolution. I wont ola to pay back 237.

Please find attached screen shot of the ola and google payments.

Regards
Leo