Ola Cabs / ANI Technologies Complaints & Reviews

On 5th of Feb 2021, my father had to go to hospital. He launched the Ola app, saw the estimated fare of Rs. 200 something and booked the ride for a journey of about 23 KM. However during the end of the trip dad got a shock by seeing the bill at Rs. 437. I have been trying to reason this with Ola but they claim the destination was changed and the bill amount is correct. We have made several visit to the same location and we know Rs. 437 is at least Rs. 100 higher than regular fare. Ola has been refusing to fix the issue or provide details of changed location.

Sir, This is Ravi Velusamy OLA leasing partner. I have cancelled my vehicle TN37DA1886. Vehicle cancelled last Saturday (20.02.2021). Am in critical situation. My wife pregnant delivery within two days. I need amount urgently. So please kindly do payment quickly. Hospital emergency sir please do quickly.
My complaint not resolved butbit shows resolved

Sir, This is Ravi Velusamy OLA leasing partner. I have cancelled my vehicle TN37DA1886. Vehicle cancelled last Saturday (20.02.2021). Am in critical situation. My wife pregnant delivery within two days. I need amount urgently. So please kindly do payment quickly. Hospital emergency sir please do quickly.

My vechile details
Name : Ravi
Car No. : TN 37 DA 1886
Contact no.:[protected]

After long try i cancelled my car which is above mentioned. My deposit amount is 27000 & my current balance is +1500/- . Kindly make unblocked the payment for my car as soon as possible.

Today 25.02.2021, I booked an Ola cab from Airport T3 Terminal New Delhi to my residence in Shaheen Bagh, Jamianagar, New Delhi vide CRN [protected] and an AMOUNT OF Rs. 575 has been deducted from my account vide UPI Ref no.[protected].

I extended my destination for Harikothi, Abul Fazal Enclave and finally I paid final amount Rs. 599 in cash.

Kindly check my payment status and refund my payment made through UPI.

ALAM SHEIKH IMRAN
[protected]

CRN: [protected]
I took an outstation trip from my Vadodara to Ahmedabad on 22nd of February, 2021.
While booking the estimation of the trip was Rs 1299. They had estimated the distance to be 120kms and time to be 3 hour.
I don't know how the estimation comes as 150 kms (which I actually wasnt travelled) for 2 hrs but as per meter reading photos I took (please see attached photos) it should be 121 km (Initial reading-119344km, final reading-119465km, difference=121km). They have charged for 29 km extra ride which I wasn't travelled.
Driver had argued to pay for extra km in cash, and we paid. After continues attempt to connect with OLA customer care we finally loose our hope and pair demanded money to driver. This kind of event happened with me twice in a row now i am looking for OLA alternate ride. For sure I will never recommend OLA to anyone.
Regards,
Devkaran Rathore
[protected]

Extra charges of Rs 2175 for the local ride while we pay less than Rs 250 on a regular basis of your ride .Today one of you're cab booked today from Mehdauri Colony to Neeva (Nehru park) .
Kindly refund the excess amount at the earliest and take suitable action against the driver of CRN no. [protected]. Driver name bhanu pratap.

Good afternoon

On[protected] I had availed rental service of OLA for 3 hours

Accordingly OLA was made available for three hours (Drivers cell number [protected], White Swift Dzire WB-04-G-4372) but on our way the cab met with a small accident and the CAB front light as well as right side portion got damaged and the driver requested me to release the Cab at the destination. I asked him since I had booked OLA Rental for 3 hours how will I get my money refunded, he said that the company will adjust the same.

Accordingly I shared my end of ride OTP with the driver but unfortunately the rental amount of Rs.677.00 was charged from me.

I have not yet received refund of excess money paid by me as it was not my fault.

I had booked a cab yesterday (18th feb 2021) where i forgot my phone in the cab itself.. As soon as drive left i realised my phone is not with me since then my no. Is switched off.

Pl check receipt no CRN[protected]
TRAVEL FROM T2 AIRPORT MUMBAI TO BANDRA EAST.
parking charges levied are Rs 360/- which is for 4 hrs as against rs 140/- minimum.

Pl check and correct/

Hi Team,

I am kajal booked a service provided by Ola Cabs from ram nagar shahdara to grand vilas . And the estimated fare is ₹857 so I booked the taxi while my ride is completed my total fare come ₹1065.
I don't know how they mis guide people by showing different fare and generated different fare..when I got help from ola they said driver stated that we asked for the different route in real he had taken different route. When asked he he told this route will have less traffic, he was told to follow maps.. & ola executive Contionusly blaming me for asking different route so here ola don't respect it's customers & they think their drivers are loyal but their customers are not.
I want to file a complaint against Ola cabs for doing this type of frauds.

Thanks

Booked a ride on 1th January 2021. Made payment via Phone pay during the ride, but the driver denied the receipt of payment. I have checked on phone pay and in my bank account amount has been debited, but the same has not been received by driver and ola app was still showing payment pending for this ride. After waiting for some time for confirmation from ola and driver and my trip ended, since driver did not received payment, I had made another payment of Rs. 246/- via same mode, ie., Phonepay thinking of it as some technical issue and was expecting refund of first payment. Since I did not get any refund I had written to ola support team on 13th January asking for a refund. From 13th January to till date 16th Feb, I had written multiple emails, reminders to help on this issue, but no one bothered to respond with proper resolution. Complaint ticket numbers are[protected],[protected],[protected],[protected]. All these tickets have been closed without any resolution.

Phone pay confirmed that payment was successful and shared the Merchant order ID: 1d3df5e8-d4a5-4071-be37-b60ce06aab1f.
Transaction ID: T2101101549282305117274

[censored]al jagadale
Attachments
5:27 PM (1 minute ago)
to security, media, Rohit

Hi Ola,

Ola had made a fraud with me, I had booked a cab with fares 109rs. But after completion of the ride the driver said the total fare is 139 and I have to pay an extra amount.

My Final fare is higher than the estimated fare.

When I checked the invoice received on email it showed additional 25.4Rs had been charged for waiting. But there was no waiting from my end.
When I raised a complaint on OLA App support, There itself it is showing discrepancy with invoice amount, Getting below message " The fare showing before booking your ride was rs109 which is the same as your final ride fare". How a system can have such kinds of discrepancy that means system also know i have charged more amount but same is not taking care while doing invoice.

Sharing all receipts and snapshot for reference. And do the needful to get my extra amount refunded to my account.

Please resolve my issue as soon as possible else i have to log legal complaint against the same.

Note: getting very worst response from ola support non of the contact no is working.

Thank You.
[censored]al.

After submit my complaint here, i received a call back from them... they tried postpone this issue to next week again...

I tried to get my deposit amount from ola corporate from last 7 months.. There is no chance to contact even partnercare no and support option. My family is in critical situation. My wife is in hospital, i can't pay the medical bill also. This is ridiculous relationship with partners. In coimbatore many partners are cheating to get their deposit amount as like as me.

I booked cab (CRN [protected]) on 24th Jan 2021 for my father from stargate to Pimple Gurav. Before my father reached home I made a payment of Rs, 172.00 vai google pay. But the driver Mr. Shivsharnappa Babeshett told me that he has not received the money. Further as he was to take another trip with his consent I paid Rs. 172.00 cash. Latter when I noticed that online payment is confirmed I called him and informed accordingly. He agreed to pay the money via online payment. So I kept on waiting. But till date he has not returned the money. Kindly Look into the matter & do the needful.

I have booked a taxi from my home to drop at Central bus stand Coimbatore. He has accepted my booking at 7:30 pm (4th Feb 21) to pickup at 8:30PM. But 8:15pm he cancelled my booking himself and not informed me then. I came to know this cancelation after 8:30PM and urged by my own 2 wheeler to get my reserved travel. What kind of service is this. really pathetic and I severely not recommend this OLA cabs to further. Very Bad Service.

I have travelled in MUMBAI on fiday 5th Feb by Ola cabs hiring a cab for 3 hrs

My travel was as follows:

T2 to ITC Grand Maratha

ITC Grand Maratha to Hotel Ramakrishna, Ville Parle East

Hote Ramakrishna to Hotel Trident, BKC

These routes are not toll raods and there is no parking charges at either ITC Grand Maratha or Hotel Ramakrishna.

However I was charged Rs.240 as toll and parking charges apart from the regular charges for 3hrs

I complained promptly about the discrepancy by mail to their customer support. i have received a reply stating that the charges made were correct and asked me to refer to toll charges for Delhi roads.

I have replied informing that my travel was in Mumbai and not Delhi and i received the exact same reply from Ola for which i replied again.

There are no customer service numbers to contact and the reply i get to my complaint is vague and does not address my concern at all

Regards,

Raghu Prasad

Booker Ola cab Driver Name - VishalKumar R Patel. CRN No - [protected]. Driver got irritated and had taken different route. When asked he he told this route will have less traffic, he was told to follow maps. I was little loud, he started abusing and finally I stepped out along with my sposue in mid of trip. Driver chased us and was shouting ### We got threatmed. Just thought to log in FIR against him, then dropped the idea and finally complaining here.

The driver was extremly rude, when asked to take route of low traffic road, driver got irritiated. We got down before destination, as I was with my spouse and two little daughters.
Dirver completed the trip without us and chased us, CUSTOMER is ###r throughout the way and followed us. Would like to file FIR against this driver.

I have been a regular OLA customer for the last 4 years. However recently I am facing huge issues, harassment, and problems with OLA service only in Delhi/NCR region especially at Delhi Airport which I am listing down them below including the one which happened today at around 5:40 AM for my drop by OLA driver which I have booked for my drop from Delhi Airport Terminal 2

1. Delhi (IGI) Airport Terminal 2 - I have booked a car at around 4:40 AM using OLA app for my home drop. The car which arrived wagaonr, driver was looking a little drunk and the car was pathetic and unhygienic with dust all over the car. Driver was not wearing a face mask. However I decided to board the car as it was early timing and as soon as I entered the car the driver asked is your flight came now which I told no then he started asking more questions which I was of course not interested in talking like- when is your flight arrived, when was the last flight which came, what were you doing three hours inside the airport, are there other passengers, etc. As I told him that I was inside the airport for charging my mobile then the next question immediately arrived was for how long were you charging???? I told him 3 hours and he started laughing and joking and suggesting I buy a "Stylish Power Bank which comes in all shapes"---???? OK we were driving now and I asked him about the rain/drizzle which occured today. However, I stopped replying to him much as I was busy looking into my mobile. Then the driver switched on "Local Language Song" in the speaker and started listening meanwhile also talking with somebody on headphones. He increased the volume of the songs too high so I asked him to reduce the volume and later after few minutes he switched the song to his headphone putting off the speaker(At last I dont have to listen), however in few seconds he started singing also in "Local Language Song"-- ('...')". I told him nothing as I was busy looking into my mobile. Also when I entered his car at the airport he immediately asked me to show my mobile ("I WANTED TO SEE SOMETHING") and also asked me where you want to go for which I said and I showed him my mobile and told the otp. I saw that he was about to gatecrash the exit at the airport as he was more interested in putting his favourite song on youtube in the mobile, however he managed gatecrash somehow and we escaped. Later after 20 kms of distance I observed he is driving rather rashely although not speed but hard pressed breaks changing course/turning rashly et to which I politely with a "SMILE" asked him to not drive like that on which he replied that "Have we ever increased our speed beyond 40 kms" . I said no but you are driving/turning/ applying breaks rashly even do not seeing my destination on the app and asking where to go. Then he made the next few minutes of my drive with him smoothly and asked for my thoughts on it "Yeh theek hai", I still being polite said "OK".

Still fine till here, however as soon as were about to reach my home he asked "Can you do me a small help", I asked what help he said as I am paying by PAYTM wallet he wants me to give all his cash he has in his pocket and asked me to transfer the money to his PAYTM wallet while he was driving and started looking back to which objected and said that after we stop we will talk. I showed him my PAYTM wallet amount then somehow managed to save from his special request and transfer Rs. 787 as per OLA App trip end amount. As soon as I paid the amount he asked me to show my mobile OLA App, which on further query to him, he told me that some another user has given him "BAD RATING" mentioning about his car unhygienic conditions and he is not allowed by OLA to do outstation trip. So for starting his outstation trip he needs to put himself by his finger on my mobile a "GOOD RATING". Which I immediately denied and informed him about his car unhygienic, filthy and dirty conditions. However as soon as I said that he started abusing in 'Local Language STYLE' and then later came out of the car and started threatening me and abusing me in front of the security guards at my residential property. My other neighbour also arrived and he tried pacifying him, however my neighbour asked me to Dial Police 112 as he was drunk and misbehaving shouting at 5:40 AM in front of the building.

So I faced a threat from him with a lot of abuse and the worst OLA drive I have ever taken in the last 4 years. This has all made a day at 4 AM, So I raised a complaint with OLA Support/Safety Team which was very slow however, I was told that my incident has been reported and action will be taken with me being posted about the same. -- Please update me on this Also refund my money---- money for what listen to abuses and threats from such hooligans are they coming cheap to OLA...???????

2.Second incident on 27/11/2020 around 2:40 AM again for a drop from Delhi Airport T2 --- This time after I made the booking again using OLA App which I will not use from now onwards- driver called me after receiving my booking and asked my where I want to go to which I replied, he was reluctant to come and then he said that he will drop me only till Delhi-Noida Tollgate as there is police Block at the Delhi-Noida Tollgate, believing his fancies stories I asked him about the payment which I made up to my home, so he said that I should change my destination to Delhi-Noida Tollgate so that I will save money and will be able to walk/cross the tollgate myself and take another cab from there. I also asked him if there is no blockage at Delhi-Noida Tollgate I will not change my destination. However, he somehow made me change my destination and dropped me to Delhi-Noida Tollgate. There he refused carrying my forward and asked me to book another cab which I did after crossing Delhi Noida border with my luggage. Are there "FRAUDSTERS IN DELHI" and is OLA NOT AWARE OF THEM TILL YET?????????

3. Third Incident happened on 07/01/2021 for a drop from a Metro Station in Noida - This time as the driver received the booking he called and asked me where to go and then told me that he will drop me but I have to cancel the booking from OLA SO THAT HE CAN SAVE HIS CHARGE FROM OLA, which I denied and then he said that he will not come and did not even cancel the booking and then I have to cancel the booking.

OLA DO YOU MONITOR WHAT YOUR DRIVERS ARE DOING?, WHO ARE THEY?, ARE THEY HOOLIGANS?

CAN YOU UPDATE ME ON ABOVE INCIDENT THAT I LOGGED TODAY??? PLEASE REFUND MY MONEY