Ola Cabs / ANI Technologies Complaints & Reviews

Dear Ola
While booking ride from my office to home, your driver called and asked for destination then cancelled the ride

Same thing happened 5 times in a row.

One driver went further after accepting ride he cancelled midway and refused to go to my home location.

kindly look into this matter.

On[protected]
I booked a cab to take my dog to a veterinary doctor and after booking the cab, I also talked to the driver on the phone about the dog and he confirmed the ride so I waited for the cab and after it arrives at outside of my house i told the driver to take me and my dog to a clinic but then he refused to start the ride, I also tell him that my dog is small in size and will not sit on the seat and will sit on the mat but he refused and cancelled the ride in front of me . And the next day my dog dies on[protected]. Because he is suffering from pain in his foot and having problem in his stomach.

I have booked kali pili taxi many times.But when I am opening the invoice to check bill there is showing something gone wrong messge.Plz tell me how to download that inviice

For my outstation ride of 195km ola charged for 460km and took more than double than estimated price shown to me. When I raised my issue they admitted that driver put incorrect odometer readings and asked my bank details for refund. When I given my bank details they sent another email saying they are unable to give refund.
I am attaching the screenshot of both.

I book a cab from Uttam Nagar Delhi to Okhla Phase 1 in the same city for a distance of 32 KM. At the time the fare was showing Rs. 305/- but at the end time I was charged with Rs.700/-. Due to some accidental injury, I was unable to check the charged fare breakup and pay the shown amount. Now I am raising an issue on Ola Support for a higher fare, the reply showing peak time charges and they are not refunding the excess amount. This showing how Ola Taxi services making fools o[censored]s and not providing proper help support for any issue raised by Cutsom.

Ola party

Hence I’m a fleet operator as we gotta rental booking due to non ac the customer denied to come so he cancelled the booking hence it is an online cash trip but the Ola adjusted it as cash trip he didn’t pay a single rupee to us but it’s showing cash collected as 1500 and ur commission 450 added in my balance account this is not a good way hence I have called customer care often no response hence I’m planning to file complaint regards this

A few days ago I submitted a complaint detailing how ola cabs failed to acknowledge my cash payment. I am still getting messages to clear my dues. Have better expectations from this forum.

Hi
I am Yogesh today's I booked ola cab from ulwe sector 19 to new panvel sector 17. At the time of olacab booking estimated price ₹226. At the riched at destination location also google pay message came out to pay ₹234. But ola can driver told me to say bill amount ₹ 280. And also again checked in my ride amount display ₹280. So how can increased bill. Please resolved these issues. Olacab driver details are as follows:
CRN[protected]
Mr. Ajay laxman chavan
Car-white celerio
Car no-

I booked ola from pune to my hometown.. Estimated distance and fair is 222 km and Rs 2585...At the time of drop..Estimated fair is 3285..They increased Rs 7oo...I raised complaint to ola ..But they refunded only Rs 1o3 ..No response on Rs 6oo rues..

I had taken a ride on 21st Dec 2020, where in I have made payment of Rs 1162/- in cash & 2398 via paytm both the payments are successfully made and ola has sent me a bill copy stating this payment has received.

Now when I am trying to book a new cab it’s showing a die of 1162 which was paid in cash, when called ola customer support the executive says they cannot do anything and I have to bear this payment.

When asked to escalate got a response saying No1 is available and I will be getting same response

Request your help in the same

Please find the description below. Also, please go through the screenshot taken from my Ola app for more clarification.

I took the ride on 12th Dec (CRN [protected]) where the driver took the money in cash and also money got debited from my Ola wallet. It was his fault and the moment I realised, that money got debited from my Ola money wallet, he flew away. Later, I contacted the Ola support where I got the refunded amount in Dec month itself (PFA). On 31st Jan, I didn't took any ride and again the 740 rupees got debited from my Ola wallet account. There is a glitch in Ola cabs system and kindly verify against your DB. Attached are the proof that with the mentioned CRN number I took only one ride i.e on 12th Dec and not on 31st Jan. Also, please find another screenshot where I got my refunded amount in Dec but somehow it again got deducted.

I hope I have given more clarification about the issue, Also, please refer the Ticket ID 3363899 (PFA) where Ola support has mentioned that it's a mistake from their end and they will be refunding the amount 755 rupees soon, but it didn't reflected in my account yet. Requesting for quick action and humble request to please refund my money back for which I have been fighting for last 6 months. This is the worst service I have ever experienced and Ola support didn't even respond to customers where they are not at fault.

My wife booked an Ola cab yesterday from home to office on 30-June-2021 at about 8.48 AM.

Details are as follows
Mobile:[protected]
Service no:[protected]
CRN :[protected]

She paid the driver, Prince Kumar, the fare of Rs 241 by cash at the end of the ride, at around 9.20 AM. This has subsequently been verbally confirmed by the driver.

However, when she tried to book an Ola cab in the evening using the Ola App, she was unable to do so, as the app kept demanding that the fare of Rs 241 be cleared. The Ola app has not shown any update and still keeps requesting payment, even now after 25 hours, although the driver accepts having received the payment .

Have filed a complaint, but there has been no response even after 12 hours. There is just a statement in Ola Support stating that Rs 2 has to be paid, but she keeps getting messages to pay Rs 241.

Cannot understand as to how Ola can harass someone for payment after the payment is made by cash. Surely, they should be penalized for mental torture and harassment.

Yesterday I took a ride in an ola auto. My preferred mode of payment was Google pay but the option did not show. I often travel by ola, so I know that online payment option lapses after the ride is over. So I was trying to pay while the ride was still on. But as online payment option was not available I paid Rs. 166 in cash.
This was yesterday morning. Till today my payment status has not been updated. Instead, I am getting messages to clear my 'pending' payment without which my next rides will not be booked.
Further, I am not able to raise this issue with ola cabs itself as there is no direct contact channel. The 'call us' option is not showing in the app.
This is pathetic. They are not acknowledging my payment, not providing any platform for grievance redressal and sending me reminders for non-pending payment instead. Please help.

On 12th June'21 i booked a ride from Vasundhara to Dwarka & the fare displayed was 525 (CRN [protected]) & upon return i booked the cab from Dwarka to Anand Vihar & the fare shown was Rs. 296 (CRN [protected]).

Iam an UNFORTUNATE Ola Cabs post paid service user & ddnt realize the amount which was getting charged to me. When i later checked the ride details, to my surprise i was charges Rs. 575 against Rs. 525 for the first ride & Rs. 453 against Rs. 296 for second ride the very same day.

This is a sure shot case of cheating wherein Ola Cabs is charging more then the displayed fare. Now the worst part of Ola Cabs is there SO-CALLED Support team. All mails or App support system works on pre defined templates & there is no empathy towards customers concern. I received a revert that the fare changed as i had changed the destination & when i asked for details there was no reply on same. Each complaint mail in this regard has identical reply & nobody is bothered to read the mail & revert with a customised answer. Infact, my request to terminate my post paid service was also not actioned.

During my ride i NEVER made any changes in the destination & the claim by Ola Cabs in this regard is complete lie. I refuse to pay any additional charges other then the displayed charges & hence i have loaded my Ola money wallet with exact amount which is correct as per me.

I demand the incorrect charges should be removed & my Ola Post paid service should be terminated with immediate effect.

Regards,
Arvind Pokhriyal
[protected]

Hi,

This is to complain on OLA & its driver that they are foolishing & asking to pay the amount twice after paying once.
I asked the driver contacting to refund the twice paid amount. He is just denying & also tried reaching the OLA customer care numbers, which are completely dead numbers & not working. Below are the numbers tried.
[protected]
[protected]
[protected]

Even also I have sent the emails for which they are not at all responding or resolving.
Complaint Ticket no: #CRN[protected] dated on: 19.06.2021

Kindly help to resolve this issue.

Yesterday I have booked ride from ghaziabad to ghaziabad.. That time fare is showing around rs 168 rupees.. After end of ride fare was increased and it was about rs 270 .. Whe I saw in fare break up. I shocked.. Ola charged toll/parking incorrectly. This was not first time. This was first time.. They charged many time incorrectly..even yesterday ride drive has not paid any toll are not cross any toll parking area.. And I have done many complained to ola customer team.. Then what they replied that you have exceed you limit.. I am asking a simple question from ola .. If driver has not paid any toll /parking charge then why should I give toll to you and in this matter what is meaning of exceed your limit.. Have you given any discount on my actual fare.. Seriously I will do complain in court.. I

I took a ride with ola driver.At the end of drive paid cash to the driver as requested by him.
But the same amount is being reflected as pending under postpaid ola money section.
I will not pay the amount twice for a singe ride.
Also the late fee is also added to the amount.
Since i have already paid to driver.I want to cancel the postpaid pending amount of that ride. Need urgent action

On 09 Jan 2021, I have taken a ride and post the ride, I had cleared the bill in cash, but for some reason the same amount was deducted by ola postpaid as well for which I had given no consent - specific to this ride. I had raised complaints on this with their support team, but no proper response was given. They don't even read the issue. They gave template answers. From Jan 2021 to now, I am being harassed with calls daily when there is no fault of mine! I had also raised this on Twitter and the attached was their response which shows that they either don't know how to read / don't want to read

I had a very worst experience with Ola during emergency

It was around 9:20pm on 10th June, my wife was in severe pain, I had booked a cab (As she was not in a position to take two wheeler ride) with CRN[protected] and then the driver called me and the first question he asked me was "Where is the drop location?" and I replied that is it to hospital which is nearby and the driver said he will come but few moments later the driver cancelled the booking

And again at 9:21pm on 10th June, I again booked a cab with CRN[protected] and driver again called me and asked me the same question about the drop location and after I explained about the situation in detail (I was literally pleading the driver), he still denied to pickup and cancelled the ride

After these 2 cancellations, I was not getting any ride as it was keep searching for nearby rides

It was really worst experience and this happens with almost all the rides that I book, as the drivers without asking for drop location and payment mode (Cash/Ola Money), drivers will not accept the booking

Seriously I had no clue what to do and somehow I managed to arrange a cab from my neighbor and got her treated