Ola Cabs / ANI Technologies Complaints & Reviews

I took a ride with ola driver.At the end of drive paid cash to the driver as requested by him.
But the same amount is being reflected as pending under postpaid ola money section.
I will not pay the amount twice for a singe ride.
Also the late fee is also added to the amount.
Since i have already paid to driver.I want to cancel the postpaid pending amount of that ride. Need urgent action

On 09 Jan 2021, I have taken a ride and post the ride, I had cleared the bill in cash, but for some reason the same amount was deducted by ola postpaid as well for which I had given no consent - specific to this ride. I had raised complaints on this with their support team, but no proper response was given. They don't even read the issue. They gave template answers. From Jan 2021 to now, I am being harassed with calls daily when there is no fault of mine! I had also raised this on Twitter and the attached was their response which shows that they either don't know how to read / don't want to read

I had a very worst experience with Ola during emergency

It was around 9:20pm on 10th June, my wife was in severe pain, I had booked a cab (As she was not in a position to take two wheeler ride) with CRN[protected] and then the driver called me and the first question he asked me was "Where is the drop location?" and I replied that is it to hospital which is nearby and the driver said he will come but few moments later the driver cancelled the booking

And again at 9:21pm on 10th June, I again booked a cab with CRN[protected] and driver again called me and asked me the same question about the drop location and after I explained about the situation in detail (I was literally pleading the driver), he still denied to pickup and cancelled the ride

After these 2 cancellations, I was not getting any ride as it was keep searching for nearby rides

It was really worst experience and this happens with almost all the rides that I book, as the drivers without asking for drop location and payment mode (Cash/Ola Money), drivers will not accept the booking

Seriously I had no clue what to do and somehow I managed to arrange a cab from my neighbor and got her treated

I have taken various rides in between 26/03/2021 to 07/04/2021 from OLA but OLA failed to provide the promised services. The drivers were not switching on the AC and were adamant that they will not switch on the AC as their trade union has asked them not to switch on the ac because they had some dispute with the OLA company regarding the commission. I had made complain to OLA for each rides and every time I was informed that next time this will not happen and they would sort out the issue, but nothing changed. my payment was getting deducted from my OLA postpaid account and I had informed OLA that I will not clear the dues unless this problem is solved.
Industry standard says the NON AC fares should be 33% lesser than the AC fares, and simply I have asked OLA to give me a concession of the same.
Instead of clearing the problem the ola people are calling me on Hourly basis for payment of the dues along with the late fees levied by them. The callers are really rude and speak in a very rudely manner. To every caller I have requested to solve the issue or involve the seniors to get my issue resolved but nothing happened.
Recently I have been receiving threats of legal case from OLA and everyday I am receiving message from a new number - to which I am again replying to involve someone senior to resolve the issue, but nothing is happening.

1. I was forced to travel in a non ac vehicle even after paying for AC fares.
2. The harassments for travelling into non ac vehicle in scorching heat.,
3. The harassments of receiving calls on hourly basis
4. The harassment of receiving calls by the people who are indirectly saying I am a thug, (just to inform, under normal circumstances my monthly bill of OLA used to be around Rs.5000/-)

My outstanding is Rs. 1594
- Voucher in my account Rs. 128
- Cancellation charge on 05/04/2021 Rs. 50
- 33% discount 470

Balance comes to 946/-, in round figure I am ready to pay Rs. 950/-

This is in reference to a cab ride taken on 12th April 2021, CRN [protected].
In the middle of the ride, the driver said that OLA has not been paying their dues if amount is paid via OLA money or any other way. He also confirmed that he can return the OLA money postpaid which will be made due on my account.
I continuously tried calling the OLA customer care numbers. The call never connected for 2 weeks straight.
Later, I started getting calls for OLA for OLA postpaid due amount. When I explained them the hassle, they said that they will raise an escalation case and an escalation team will call back to me (which never happened) and resolve the issue.
I am now getting threatening pings stating to treat their message as "legal notice" and to pay the dues. Till date, I got "legal notice" stating messages from the following numbers:
+[protected]
+[protected]
+[protected]

I do have all screenshots of chats for reference if required.

Hi, this is Ravi .
And I m working with ola, I have attached my car.

Today on 16th June 2021 around 3 o' clock, I got offroaded.
Now my concern is that, ola always asks for two verification of a driver.
1. Selfie without mask.
2. Selfie with mask.

Now here the irony is that I might have given selfies without mask wherein they might have asked to take with selfie, it happens sometime,
now Ola has blocked my account for 3 days, in this pandamic when everyone is taking precaution, how can I dare, not wearing mask.

I sent an email to ola about this today but ola has really no concern for this, I urge to higher authorities to take harsh action against ola and ask ola to atleast listen the concern or grievance of a driver, I have noticed they instruct everything online and when we try to call them, their automated IVR responses with appropriate solution.

Sometimes human touch is required, we need someone to listen and understand the exact problem of drivers

Now 3 days are so long for me, this job is my bread and butter ...

My Ola I'D Number is[protected] which is banned from my mistake. I will not make this mistake in future. please unban my account

Paid cash an amount of rs 250 to driver and then after rs 226 amount deducted from postpaid balance. I have tried to contact with driver to refund rs 250. but driver is not ready to pick my phone. it is a type of 420 case by driver under the banner of ola. I have sent a e invoice copy to driver for ready reference through whatsapp.
I want my refund.

I booked an outstation cab with OLA from T3 New Delhi Airport to my city (Muzaffar Nagar) on 21st March 2021, and everything was fine about the trip. [CRN [protected]]

Driver requested to pay by cash at the end of trip which I had no problem with. I checked the app, it showed me an amount payable as 3428 for the trip and a Trip Stop OTP. I paid[protected]+300 for state charges (Uttar Pradesh entry fees) and toll etc.) to the driver for the 152 km trip. I am not sure, if I booked the trip as postpaid, but even if it was, does it mean that I need to pay twice( Cash already paid and OLA postpaid?)

After that, next day, I realised, app is showing an amount of 535 payable for the 152km trip. This was the beginning of harassment.

On 27th March, I wrote an email to OLA, explaining my issue, with no logical explanation and my ticket was closed. This happened several times. Then I started getting calls and SMSs from OLA, asking to clear my dues. On asking, why should I pay this amount, even if I have to, where is the invoice for the amount that I have already paid. If I missed any amount from the actual dues, the invoice should say what was the actual amount and and how much I have paid etc. They just kept on saying 535 rupees, is what the app is showing. I kept on asking, for 152kms, how do you expect your customer to just pay 535, there is something wrong. Also, if your driver is not asking money from you, that means the trip was paid. NO Response to that also. I then raised it on twitter, couple of my queries were replied that they will look into the issue, but then it stopped as well.

I get a call from someone telling me, that he will help me resolve my issue. Then they will take the full case details from me, wasting 15mins, telling me we have noted and recorded the query, and your issue will be resolved in 24hours. Then, after 2 days, a new person will call me and convince me that he will help me, and same process repeats from beginning. This at least happened 5-10 times with different people.

OLA money has imposed late fine on me, twice, while this harassment was going on, I was bombarded with unnecessary calls, SMSs etc. Now, OLA has even stopped responding to my queries. When I try to open a new ticket, I get an email saying thanks for reaching out to us, and we will get back. Few days after, I will receive a response saying since we haven’t heard back from you, we are closing the case.

Now, I am receiving legal notices, on SMS, WhatsApp and calls by more than 10 different numbers. Continuously spamming me and threatening me. Got another call today from OLA Collections department. When I said, I have already paid for the trip, why do OLA keeps calling me back, she said, its because your ola trip was postpaid and you paid in cash. She was acknowledging the problem but not willing to assist. When I tried to talk further, she hung up. Such a rude service.

I have no reason, to not pay for the service that I have availed. But, this is unfair, I have done my part, why can’t just someone at OLA take responsibility of the case and help to close. I am not going to pay for something that I don’t owe. Either a meaningful explanation (Other than system is showing it), or remove the dues on this account. I am also request to terminate my 10 year old account, if this is the kind of service I am going to see in future.

His is to inform you that yesterday i have booked a ride from Riwaaz garments tilak nagar to dhobi ghat gali block D jhilmil colony for my mother and grand mother. I choose my payment mode as cash.
But inbetween the ride my guardians were having less cash so i tried to pay online in between my ride the amount was 290. So UPI was done by me.
My UPI id- ------
At that time the amount was deducted from my account but it was not reached to driver.
So my parents gave him cash Rs. 397.
Now in the morning i have got the notification that my amount has been successfully been transferred to ola. Now i want my refund back of 290 rs.
Please do the needful as soon as possible.
Will be waiting for your revert. Thanks & Regards

DEAR SIR,
My Account is ban .my id no:[protected] is one year ola in Olaparty and I have broken any new rules till date, this time I accidentally put a profile pic But I did not know that that account could be banned from the profile pic. Please promise me in the last moment, any profile pic or your rules will be broken. Please Sir, give me the last chance, I will do something new in this way, so that I can create an account, this is my first and last chance, please get my account[protected].
my id No:[protected]

Dear Sir/ Madame,

I write to you about the complete incompetence of the driver registration process.

I wasted 4 days organising registration to work as a driver.

They had no idea had to process.

I can send copies of numerous emails showing proof of correspondence.

Hi sir,
My car my12qw5952 was attached to ola we have paid 5000 security deposit whenever we terminate the ola account they should return deposit we have terminated the account on 6 th May it's been month not received amount
They told us it will get credited in 7 days and now no one is replying .
Please help me with my refund it's been allready tough due to corona

I had a ride on feb 25th 2021
i optd for online payment then after completion of my ride when the driver stop my ride the amount as been shown hence i poaid to the driver and after my second drive the application asked me to pay the same amount for further booking .
very very very unsatisfied.

I booked an OLA Rental Cab from Bangalore to Chennai on[protected]. The cab number is KA51D9955 and the driver name is Kantharaju and his mobile number is [protected]. I came to Chennai due to my father's death on that day.

He asked me to pay Rs.2977/- while starting the trip for fuel expenses and told me to deduct it from the final bill during end of the trip.

But, while closing the trip he charged me the entire amount including Road tax, Toll and fuel. The total amount was Rs.7106/-.
As I was in big mental trauma due to my Dad's death on that day and hence, did not validate the final bill and paid entirely.

Now, I'm trying to talk to the driver to return back my money Rs.2977/- he is not responding to my calls and messages. I raised this with OLA Support team but they washed their hands saying I should not have over paid. I'm just asking OLA to connect my call to the driver but they are not supporting me on this.

The driver owes me my money, right. Hence, I'm seeking for your support to get my money back from the driver or OLA.

Dear concerned,

I am writing to you to raise an issue about cab fare overcharge.

The issue that I have experienced was: Two rides as of yesterday 27th May 2021 for which i have been charged Rs. 9 per trip as Covid Care package. How dare is OLA doing this without prior intimation or customer consent. After downloading the app by default the App permissions get enabled for Ride Insurance without consent of customer. What nonsense is this? The app has been designed in such a manner that it never intimates you about being charged for Covid insurance prior to any bookings. After getting the invoice i saw charges of Rs, 8 being levied on every trip made by me.
This is all false marketing gimmicks by OLA/ANI Technologies to loot money in the name of Covid like every other Tom, Dick and Harry these days.
Shame on you people ??
I need the refund of Rs. 16 to my account from OLA.

This can be made thru a UPI : [protected]@apl, [protected]@ibl
or Account transfer to:
A/C details :[protected]
IFSC : ICIC0002688

It occurred on: 27/05/2021

Perform a UPI money transfer to :
UPI : [protected]@apl, [protected]@ibl

Account transfer to:
A/C details :[protected]
IFSC : ICIC0002688

Kindly sort this at the earliest.

Regards,

Mark Richard

50/1/1, P.K Guha Lane, Modern Park, Arabinda Sarani
Dum Dum, Kolkata
700028

I’ve booked an Ola for guest coming to kota but the drives said that he will take double charge due to pandemic. I think OLA is not paying to drivers.

Vehicle number: RJ20TA2324
Driver contact number: [protected]

(CRN no-[protected])

I had booked an Ola Per hour rental cab (4hrs, 40 k.m) on 7th June 2021 at 11:04 am from my residence Vijay Park, Mira Road, Thane. The final ride got completed at 1:49 pm at my residence.

The bill was generated with the total amount was Rs. 1537/- for 79.8 km and 160 minutes and the amount got deducted from my Ola wallet.

Now, When I calculated the total distance and the amount they had charged was high. As per the kilometer calculation.

Vijay Park, Mira Road to Orlem Church, Malad -13 kilometers.
Orlem Church, Malad to Mumbai International Airport-12 Kilometres.
Mumbai International Airport to Vijay Park, Mira Road-22 Kilometers.

So my total kilometers ride come to-47 Kilometers.
Now as per the rental plan for (4 hours 40 kilometers) for Mini Rental is Rs.769.
Now when the actual bill generated at the end of the trip it was 1537/-

As per Ola cabs, bill details is as follows-

Base fare (4 hours 40 k.m)-769/-
Extra for 39.8 k.m -437.8/-
Toll /Parking-200/-
Booking fee-24.14/-
Taxes -106.6/-
[protected][protected][protected][protected][protected][protected]Total bill-1537/-

So here is the catch, Now as per the real calculation. They need to charge for an extra 7 Km i.e. Rs.77/-(11Rs.per k.m X 7 k.m). But they had charged me an extra Rs.360/-.

The driver of the cab Mr. Irfan Shaikh (Vehicle no-MH-04 HN 1185) told me that Airport parking of Rs.120/- is to be paid for by the customer. Ola doesn’t include it in the final bill. When I had checked the final bill the airport parking was charged in my bill of Rs.120/- Also the driver was eager to save his money. When the vehicle was passing through the Dahisar Check Naka toll plaza. He had not stopped his vehicle to pay the toll charges of Rs.40/- (both ways). He had speeded his car in the toll both to save his money.

All this complaint was file to the Ola support team on 7th May, 14:59 via ticket no[protected]. They told me that you will get a resolution in 72 hours. But after 72 hours didn’t get any resolution from the support team.
Then again I had called them on the 15th of May at 13:29 (Ticket no[protected]. The executive told me that the extra amount of Rs.360/- will be transferred to your wallet. After this conversation, the call gets disconnected. So again I had called them and one of the customer support executives picked up the call and I had narrated the whole incident. After listening to the incident of overcharging the executive told me that we cannot refund the amount. Then I had a heated argument with that executive and I told her that please transfer this call to your senior. But they were not ready to listen. So at last she gave the resolution that I will put your complaint request to my internal team and they will look into the matter. You will get the resolution within 72 hours. They had given me request no (Ticket no[protected]
So after 72 hours, I didn’t have any mail for the resolution. So again I had called the customer care on 18th May evening. I had told them my last complaint no. They told me that refund cannot be processed and they had disconnected the call.
So I want justification for the above fraud made by Ola cabs. They are cheating the customer with fake bills. Please look into the matter urgently. Also, I want a refund of my Rs.120/- parking charges for International Airport.

Dear
Company
I would like to inform you that i am going to pay ola money amount by online through upi(google pay?) From google pay my money is deduction 800 successfully send at aniTechnologies pvt ltd.. So kindly help me to get back my money

Please note that I got a call from someone asking for pending ola ride payment of Rs 152/-. There was actually a pending payment of Rs 152 but it was paid long back.

Now it seems to be a scam. My question is how my personal data is going out to Online Payment Fraudsters.

Please look into this urgently.

The number from which I got the call is [protected]

Please check the screenshots for more details on the same.

Registered number with Ola - [protected]
Ola App ticket reference number[protected]

Thanks & Regards,
Anupam Thakur