Ola Cabs / ANI Technologies Complaints & Reviews

Ride no: CRN [protected]
Customer Name: Arulraj Sankar
Phone number: [protected]
Email address: [protected]@gmail.com

My ride was from Triplicane to Tiruvottiur. It is a straight route there and no means to take a detour. Driver deliberately went till ennore which is 5 - 6 kms away from my destination. He returned back and went passed my destination and drove back half way towards my pick up and returned to my destination. Actual fare of the Ride was Rs.523 as he been circling around without reaching my destination, the cost of the ride went up till Rs. 785. I have been using Ola on all my rides and this has been worst experience so far.

I already raised a complaint through Ola and Ola was kind enough to repay the overcharged money. My family went through the ride and had a bad experience and the driver complaint that the location I gave was incorrect, where in it was its fault to take the wrong route. Map clearly gave the correct route.

I want to know the action taken against the driver, I got the overcharged amount back. But inconvenience is caused and my family did not reach the place in time. I called the drive thrice as he is talking wrong route and he have not responded.

I booked an ola cab online using ola app on 30.05.2021 at 10.15 hrs. I waited there for a long time but driver did not come. I contacted him then he said that he could not come as the destination is far away (why did he accept the ride) and hung up the phone. Few minutes later when I opened the app, I saw that I was charged 150 rs as cancellation fee. I did not cancelled the ride, the driver did. I raised report on the app and they assures that charges will not be payable. After few day when I was going to book cab, I was shocked to see that they are asking me to pay rs 150 first only then I will be able to book next ride. Please resolve the issue.

CRN - [protected]
Vehicle no. - WB 15D 0694

I’ve been charged high fare twice in my Ola rides respectively on 17th Jul21 and 30th Jan21 on account of State Tax / Toll Charges.

The Ola support section doesn’t work both on website and app and when I wrote mail to them and raised concern, both time the auto-reply mail directed me again to support section which never works.

The customer care number is also not available/ working, hence, this seems to be a planned process to churn more money from customers.

I believe this money making greed is increasing since in their fares are also quite high vis-a-vis Uber.

Akshay
[protected]@gmail.com

Ola cabs wale customer se Ola company itni mehangai service de rahi hai is time 5 km.ke bhi charge zyada charge kar rahi hai ye company action ho inke khilaf zaldi se

I had a ride with a Ola Cab driver in Gurgaon, Hariyana at 6:50 pm today the day is 17/7/2021 (Saturday), after i tried calling my phone from a friends device it said its switched off. the drivers name is. My phone's Model is Redmi 7s.

We hired a cab using Ola app from T2 terminal in Mumbai Airport. It was raining and crowded and the app registered rides 2 times but the ride was cancelled. The 3rd driver accepted. There appears something wrong as the driver had the code but number plate looked different. At destination driver wanted cash as he needed it. Later we find there was also a debit charge in Ola post paid. The amount charged again was 847 rupees. Thus a normal charge which would be around 250 rupees, costed 847 +847 due to high surge charges and cheating by Ola hired driver. CRN [protected]. Wrote to Ola but they replied they cannot do anything.

It's sad that Old cab cut money for cancelling a ride. Last time they cut the 50₹ and this time 5₹ for canceling the bike. The driver asked me on phone to pay more and I cancelled with "my reason not mentioned.

If this happened again with all or any customer I will launch one free app for all the taxi drivers against Ola and will kill their market and share... Be careful about your customers or be ready to face consequences.

The Ola driver his name is Jaspal Singh and he was riding the white Xcent prime Sedan Ola cab.The riding were started from Jamia Nagar to Anand Vihar Railway station.
When we reached the Anand Vihar Station he was asking for the amount which was Rs 540.
When I booked the Ola, the fare was showed on my Ola App which was only Rs. 350.
We started the driving, and I told him don't go via the noida route because the state tax may be applicable.
He denied and told me back, sir, Idhar map se show kar raha hai, aur main idhar se hi jauga. Or woh noida ke side se le aaya.
When he reached anand vihar and he took the amount and started the car and ran away from there.
He didn't refund the amount.
So, I need a help and refund the amount.
Thanks and Regards,
Adil karim

On july 4th 2021, had a ride from secunderabad to Kalimandir. After completing the ride the driver asked for cash, where i am forced to pay. On the same day another driver cancelled the ride by himself due to postpaid money. Later my postpaid account popping in my app for postpaid payment and it keep sending notificaiton for late payment. so i paid postpaid account. Now i am following up with driver for the cash he asked and i asked him to check that if ola paid the cash for my ride, i was asking him to return the money i paid to him as cash. The driver said ola didn't credit the money to his account for my ride, hence he can't pay money to me. Now between ola and the drivers I am struck.

It's regarding the CRN [protected]. In this OLA ride which happened 9th July, 2021, once the ride completes, as fare rupees 330 got debited from my OLA postpaid amout, but the driver claimed that he did not received the amount and asked me to pay 380 to him, which I paid him through GPAY.

I have reached out the OLA customer care through OLA APP and Twitter, but did not get any response back from them.

Kindly look into this issue and let me know the original fare of that ride and return me back the balance amount.

For further information, feel free to reach out to me at [protected]

I took a ride on 10.07.2021.And have paid my ride amount of rs264 to cab driver . through paytm to drivers number as I was unable to pay through app. Driver has taken the amount from me but has not changed the status in payment section. Due to which I can't book any other ride, and the app has just. become useless for me. So either please change the status in payment option or I will just uninstall the app.I will not pay double amount for single ride.

I had booked a ride for my husband from ernakulam north railway station to Chittoor, and the fare shown was Rs. 133 and i paid it online, since the driver informed my husband that may be police might have blocked some routes due to Covid restrictions, he took an alternate route, like wise my husband also paid in cash the remaining money (218-133=85), but soon after two days i noticed Ola app showing Due amount of Rs.85.
I have already registered a double payment issue earlier on 6th Mar 2021. I want a refund and there has to be some method to inform Ola about cash payment.

Ola has started new tactics of cheating customers by way of overbiling post ride confirmation and receiving payment by card.
On enquiring, they gave reason of over charging due to deviation in route whereas i have not taken any changes in route post booking . I have been travelling these two destinations quite often using Ola service following same route. Rather, Driver was complaining about malfunctioning of Ola app as screen on driver phone was shaking continuesly all through the traveling time .

Therefore, i don't accept concocted logic of Ola at all .

Hence, it is proven that Ola has started new shameful method of cheating customers .

Anil kaul
[protected]

Dear Ola
While booking ride from my office to home, your driver called and asked for destination then cancelled the ride

Same thing happened 5 times in a row.

One driver went further after accepting ride he cancelled midway and refused to go to my home location.

kindly look into this matter.

On[protected]
I booked a cab to take my dog to a veterinary doctor and after booking the cab, I also talked to the driver on the phone about the dog and he confirmed the ride so I waited for the cab and after it arrives at outside of my house i told the driver to take me and my dog to a clinic but then he refused to start the ride, I also tell him that my dog is small in size and will not sit on the seat and will sit on the mat but he refused and cancelled the ride in front of me . And the next day my dog dies on[protected]. Because he is suffering from pain in his foot and having problem in his stomach.

I have booked kali pili taxi many times.But when I am opening the invoice to check bill there is showing something gone wrong messge.Plz tell me how to download that inviice

For my outstation ride of 195km ola charged for 460km and took more than double than estimated price shown to me. When I raised my issue they admitted that driver put incorrect odometer readings and asked my bank details for refund. When I given my bank details they sent another email saying they are unable to give refund.
I am attaching the screenshot of both.

I book a cab from Uttam Nagar Delhi to Okhla Phase 1 in the same city for a distance of 32 KM. At the time the fare was showing Rs. 305/- but at the end time I was charged with Rs.700/-. Due to some accidental injury, I was unable to check the charged fare breakup and pay the shown amount. Now I am raising an issue on Ola Support for a higher fare, the reply showing peak time charges and they are not refunding the excess amount. This showing how Ola Taxi services making fools o[censored]s and not providing proper help support for any issue raised by Cutsom.

Ola party

Hence I’m a fleet operator as we gotta rental booking due to non ac the customer denied to come so he cancelled the booking hence it is an online cash trip but the Ola adjusted it as cash trip he didn’t pay a single rupee to us but it’s showing cash collected as 1500 and ur commission 450 added in my balance account this is not a good way hence I have called customer care often no response hence I’m planning to file complaint regards this