Ola Cabs / ANI Technologies Complaints & Reviews

I took a rental ride 23 July 2021 in chennai, Ola charged rs 1913 against 130 Kms without use. I raised issue with Ola partner as well as with Ola customer support over phone . As per driver partner invoice is system generated, hence he could not anything. Customer care raise a ticket against my complaint and close it without providing resolved. Now I m trying on given Ola support since many times but no reachable. Being my payment mode was Ola credit. Now to avoid late fee fine I must to pay unjustified amount of 1913 rs.

Rs 498/-paid in cash to the driver (CRN [protected],

But You have still charged my old wallet so I have paid 2times for the same journey, driver despair 500 Rs in cash and he has another customer waiting so he left in a hurry, why should I pay the charges twice, Do you think your driver will go without taking the money

I took a cab ride on July 30, 2021 using OLA app. The driver’s name is Amrik Singh. He was behaving unprofessionally and despite charging full amount from us he did not turn on AC. I tried lodging a complaint in Ola Customer service team and they did not take any action. Please take stringent action against OLA and in particular against the driver Amrik Singh.

I had booked ola cab online on today at 8.30am at moulali journey to suraram.The driver did not drop at exact drop point and when I called him to check what happened he started abusing and talked so rudely over the phone., this kind of rude and abusive behaviour was never expected from your company.., please look in the matter ... the driver name is Syed Imran khan driving a auto and his mobile number is [protected]

The ride with CRN [protected], the driver asked to make payment in his phone pay wallet which I did but the transaction was pending. Then he took the cash from me of 400 for bill amount 395. I found that the pending transaction of 400 was also approved in phone pay.

Driver name Pratim Saha
phone pay transaction ID: T2107241320222473128715

Ola support is so pathetic I tried number of times but all in vain.

Thanks,
deepak.[protected]@gmail.com

I had booked a ride on Saturday 24th July, and the amount while booking and boarding the ride was Rs 677. The driver asked me which route he should take and I informed him to follow the Ola App and the route mentioned. Halfway through the ride, We arrived at a toll booth, where the driver informed me that I have to pay the Toll charges. I refused and contacted the Ola support team and then they called the driver and informed him that the toll was part of the bill and he needed to pay it.

While I had the support team on the call I also informed him that my fare had changed and he said that only after the ride is completed, can they investigate it. Please review my call made from my account/phone number at 10:12 pm that night. I clearly informed your support team about the change in the estimated fare.

The system dynamically updates the fare while the ride is ongoing and doesn't allow the customers to see the initial fare estimate and yet they ask the customer for screenshots of the initial estimate. So basically every time we make a booking we need to take a screenshot in view that Ola will try and squeeze us for more money. Is that the way your app is supposed to operate?

I have sent over multiple emails to the support, the communication is attached below and they keep telling me that I had selected a longer route and they are billing me for additional kms. I didn't and I kept informing the driver to follow the route on the app and yet I am told it's my fault.

Fair and honest business practices are basically out of the window. Cheating and Malpractices are the way this company operates. It has been a real pathetic experience so far

My money is in ola wallet, i am not using ola since corona pandemic started . But yesterday i text msg on my registered mob that saying
"Dear Customer,
Your OlaMoney Wallet will expire in the next 45 days due to inactivity. Make payments using your OlaMoney Wallet to avoid expiration."

Now i want my money back but for that they are asking for KYC.

But when i got app for KYC there is only 3 option available for address proof i.e : voter id, passport and DL

But i have aadhar card and education certificates which is valid address proof.

So i am unable to do KYC because of that i am not able to get my own amount which is in OLA wallet.

Now they are threating me that my wallet amount will expire. How someone can force me to use my own money. This is clearly a fraud.

When I stepped into the car he was not wearing mask then I asked him to wear mask so he didn't respond.He(driver) was not wearing mask during the whole ride and when I was clicking his picture he started shouting on me to delete photo and he was saying if I complained against him he will come to my society to Harass me and he will viral my phone number.He was very loud during this conversation and he was snatching my phone for deleting that photo. If you people take responsibility of me then only register my complain because I am to scared to go complain against him as he has given me threaten to come to my society and leaking my phone number..

When I stepped into the car he was not wearing mask then I asked him to wear mask so he didn't respond.He(driver) was not wearing mask during the whole ride and when I was clicking his picture he started shouting on me to delete photo and he was saying if I complained against him he will come to my society to Harass me and he will viral my phone number.He was very loud during this conversation and he was snatching my phone for deleting that photo. If you people take responsibility of me then only register my complain because I am to scared to go complain against him as he has given me threaten to come to my society and leaking my phone number.

We took a cab to lonavala with a ride fare of 1740 plus tolls and parking. Driver took us to the highway to pune instead which cost extra kms ajd and after that too many times he took wrong turns. In the end told us his cab is suv assigned as sedan and he needs to earn. We also gave him 500 for tolls he didn't return the change. Ola customer service says driver said he was asked to take that route which is a lie. No one wants to go extra 15-20 kms and reach their destination late when the driver has a map. I was charged 3253 way higher. I also fed the driver breakfast and lunch which was my choics but he was a fraud.

I took a ride. Price shown was Rs. 110 and the price they took is Rs. 255.

Hello Ola,
I am writing this email with utter disgust.
I had my cataract operation on 17 th July in Narayana nethralaya hospital located in Rajajinagar.
After the surgery my daughter booked a Ola cab from Narayana nethralaya to our home. Since we were in a hurry we could not enter the full address and only mentioned the locality we stay hoping that we would navigate the driver to home.
To our disbelief, we had the worst experience in our life that day.
The driver Satish just stopped the vehicle far away from our home and said as per Ola map I have reached the location.
My daughter and I pleaded with the driver to drop to our home since I Have undergone eye surgery but it seems the driver was inhumane and disgusting character.
He started to abuse us and asked us to get down in the middle of the road.
He said he has other rides and he is not our personal driver to drop at doorstep.
This came as a surprise since we are using Ola from past 4 years and never came across such a filthy driver.
The driver seemed like a rowdy sheeter with unshaved beard and open shirt buttons. I pleaded that I am senior citizen 60 years old and have underwent cataract surgery just now To that He started scolding in Kannada with high pitch voice.

Is this the safety and ethical standards of Ola who claim to be leader in the market ?
You employ such goondas and with no proper training and background checks and put the customer safety at risk. What's the point in booking a cab and paying 175 rupees If we really had to get down far away from our destination and walk the remaining distance ???
I believe if we had argued a bit more he could have started physically assaulting us.

Do I expect any action against the driver or are you brushing this matter under the carpet with a " chalta hai " attitude ?

I am warning you if left unchecked or unaccounted for. Tomorrow this goonda driver can hit some other customer or bring a bad name to your organisation.

Hoping to hear back from you soon
I am even ready to file a police complaint against this goonda driver.
Kindly action on this .
.

Hello Ola,
I am writing this email with utter disgust.
I had my cataract operation on 17 th July in Narayana nethralaya hospital located in Rajajinagar.
After the surgery my daughter booked a Ola cab from Narayana nethralaya to our home. Since we were in a hurry we could not enter the full address and only mentioned the locality we stay hoping that we would navigate the driver to home.
To our disbelief, we had the worst experience in our life that day.
The driver Satish just stopped the vehicle far away from our home and said as per Ola map I have reached the location.
My daughter and I pleaded with the driver to drop to our home since I Have undergone eye surgery but it seems the driver was inhumane and disgusting character.
He started to abuse us and asked us to get down in the middle of the road.
He said he has other rides and he is not our personal driver to drop at doorstep.
This came as a surprise since we are using Ola from past 4 years and never came across such a filthy driver.
The driver seemed like a rowdy sheeter with unshaved beard and open shirt buttons. I pleaded that I am senior citizen 60 years old and have underwent cataract surgery just now To that He started scolding in Kannada with high pitch voice.

Is this the safety and ethical standards of Ola who claim to be leader in the market ?
You employ such goondas and with no proper training and background checks and put the customer safety at risk. What's the point in booking a cab and paying 175 rupees If we really had to get down far away from our destination and walk the remaining distance ???
I believe if we had argued a bit more he could have started physically assaulting us.

Do I expect any action against the driver or are you brushing this matter under the carpet with a " chalta hai " attitude ?

I am warning you if left unchecked or unaccounted for. Tomorrow this goonda driver can hit some other customer or bring a bad name to your organisation.

Hoping to hear back from you soon
I am even ready to file a police complaint against this goonda driver.
Kindly action on this .
Attached is the screenshot of the ride details.

Ola driver name Sathis
Ola CRN number [protected]

Thank you
Yours faithfully customer

CRN[protected]

I booked a mini outstation cab from T3 International airport Delhi to Meerut on July 17. Estimated fare was around Rs. 1200. I end up paying Rs. 2150.
Issues:
1. While generating the bill, Driver manipulated the odometer reading from 97 km( confirmed by OLA customer care executive) to 150 KM
2. Outstation hub charge twice in the invoice - 160 x2 = 360
3. Demanded extra Rs. 130 for the toll charges which he never paid. While travelling from Delhi to Meerut, there are no active tolls as per now.
4. Rude is behavior and said you have to pay and then talk to OLA customer care to get your refund

It occurred on: 17/07/2021
I have been issued Rs429 voucher ( which a lot less what OLA needs to return) from OLA but I paid in cash and would expect OLA to return the favors in the same mode

OLA promised for a call back and still haven't received any.

Return all the money that have been overcharged

My account is block opan my account Ola app

Dear Sir/Madam,

CRN [protected]. Taken ride from Mumbai Airport area to Matunga on 04th July 2021. Completed the ride and done the payment for Rs.272/- with OLA Postpaid and cleared the due also. There was no receipt for the payment. Contacted customer care several time and I did receive a pdf file with the content as "The invoice cannot be generated due to no taxable component"

I am worried of my receipt and completely depressed because of this as i could not submit the bill for claim to office. No proper response from OLA CS Team even after contacting several times.

Kindly take the matter to right official and help me to get the receipt for the amount paid OR return my money as there is no receipt given by OLA.

On 25th june.
while returning from panel, navi mumbai i was charged for the ride.
the driver called in and checked for the drop location.
didn't updated.
he reached checked for the OTP.
entered the OTP and then when he got the address location.
he denied and stopped the ride.
DRIVER denied for the ride.

I Want my refund of my amount.

Ride no: CRN [protected]
Customer Name: Arulraj Sankar
Phone number: [protected]
Email address: [protected]@gmail.com

My ride was from Triplicane to Tiruvottiur. It is a straight route there and no means to take a detour. Driver deliberately went till ennore which is 5 - 6 kms away from my destination. He returned back and went passed my destination and drove back half way towards my pick up and returned to my destination. Actual fare of the Ride was Rs.523 as he been circling around without reaching my destination, the cost of the ride went up till Rs. 785. I have been using Ola on all my rides and this has been worst experience so far.

I already raised a complaint through Ola and Ola was kind enough to repay the overcharged money. My family went through the ride and had a bad experience and the driver complaint that the location I gave was incorrect, where in it was its fault to take the wrong route. Map clearly gave the correct route.

I want to know the action taken against the driver, I got the overcharged amount back. But inconvenience is caused and my family did not reach the place in time. I called the drive thrice as he is talking wrong route and he have not responded.

I booked an ola cab online using ola app on 30.05.2021 at 10.15 hrs. I waited there for a long time but driver did not come. I contacted him then he said that he could not come as the destination is far away (why did he accept the ride) and hung up the phone. Few minutes later when I opened the app, I saw that I was charged 150 rs as cancellation fee. I did not cancelled the ride, the driver did. I raised report on the app and they assures that charges will not be payable. After few day when I was going to book cab, I was shocked to see that they are asking me to pay rs 150 first only then I will be able to book next ride. Please resolve the issue.

CRN - [protected]
Vehicle no. - WB 15D 0694

I’ve been charged high fare twice in my Ola rides respectively on 17th Jul21 and 30th Jan21 on account of State Tax / Toll Charges.

The Ola support section doesn’t work both on website and app and when I wrote mail to them and raised concern, both time the auto-reply mail directed me again to support section which never works.

The customer care number is also not available/ working, hence, this seems to be a planned process to churn more money from customers.

I believe this money making greed is increasing since in their fares are also quite high vis-a-vis Uber.

Akshay
[protected]@gmail.com

Ola cabs wale customer se Ola company itni mehangai service de rahi hai is time 5 km.ke bhi charge zyada charge kar rahi hai ye company action ho inke khilaf zaldi se