Ola Cabs / ANI Technologies Complaints & Reviews

This is regarding my trip vide CRN [protected].
I booked the trip where the estimated amount was shown as Rs. 324 and the payment mode was Ola Postpaid.
When the trip was ended the amount was shown as Rs. 341 (Rs. 17 extra) with below break up:
Bill Details:-
Your Trip - 325.28
Waiting Fee - 15.24
Rounded Off - 0.49
[protected]------
Total - 341

As payment mode was Ola Postpaid so the amount is already deducted from there.

When I seek support from app "Billing/Payment Related" > "My ride fare is higher than the estimated fare", it says "The fare shown to you before booking your ride was Rs. 324.0, which is the same as your final ride fare".

It clearly indicates there support is not at all in sync with the invoice generated as under Your Trip they made the amount as Rs. 325.28 instead of Rs. 324 (the app has technical glitch)

I tried calling them via app under option "Billing/Payment Related" > "I did not get my offer discount" where it shows options to "CALL US" and "WRITE TO US"
If I try to call it says number does not exist and if I try to write the app says "Something went wrong. Please try again later." This has happened several times.

Then I moved to Twitter message where they are claiming for waiting charges, and when I asked them to give me a clarity on the waiting charges that means for how long the driver need to wait and how the waiting charges being calculated they didn't turned up further.

I was in touch with the driver over call and once he reached the pickup point I boarded in the cab. So why shall I simply accept of paying Rs. 15.24 as waiting charges without letting me know how they calculated the amount.

I tried mailing to [protected]@olacabs.com; where it says to seek for support via app, and as per above clarification it's quite evident there app is not poor rather unable to provide support for my resolution.

I tried to reach Ola Cab via Messenger, they have credited Rs. 15 in Ola Money (not Ola Postpaid).
I further told them that the differential amount is of Rs.[protected]=Rs. 17 and they have to refund it to Ola Postpaid instead of Ola Money. But as usual they didn't turned up in Messenger also.

Since my payment mode was Ola Postpaid so they have already billed me for Rs. 341 and if I don't pay within their stipulated time they will levy interest on that. Furthermore, I don't have option to do a partial payment of Rs. 324 (the amount I am supposed to pay only).

I don't have any other known way to reach out to OLA. And this is really unexpected that you can't reach to the support team in real need.

The reason for writing it down here is because I am not going to pay any penny more than Rs. 324 in Ola Postpaid, and for the delay of payment Ola itself should be held responsible not me.

I think I tried my best but that's all I could have done.

Screenshots provided:
1. Can't write to them, getting app error everytime
2. If writing an email, they are auto-responding to connect with them via app which never works
3. They have refunded Rs. 15 in Ola Money, they should have refunded Rs. 17 but in Ola Postpaid (not in Ola Money)

I have taken outstation ride on 29th December 2020.

Driver cheated and inserted incorrect odometer reading.

Actual reading was 166 km and inserted 200km and taken payment as per 200km. I have raised multiple complain against this to ola customer care but till date there is no resolution against the same.

I suppose to get 623 Rs refund. Their customer care person has confirmed this many time over call but they are not giving refund.

They just close all tickets raised by me by giving improper reason.

Presently open ticket number is[protected].

I request concern authority to help me with this.

The issue that I have experienced was: I took an outstation ride (round trip) on 31st, Dec, 2020 from Rammamurthy nagar to Bangarpet was charged at ₹3, 562 and distance was shown as 308 kms whereas the average distance is only 120 kms (round trip) and would cost only within ₹2, 000.
To enquire I called the customer care on 31st Dec, the staff said the generated amount was incorrect and the actual distance was 138kms and the actual amount was ₹1, 800 (approx.) and I would be given a refund of ₹1700 (approx.). But, after no response from their end for several days and after my numerous phone calls, I was given a irresponsible reply that they would not refund or even reply to my query.
Also, at the end of the trip the driver (Shankarappa) had instructed me to make the payment to his personal Phonepay account and not through the app, which I did, but this did not reflect on my app, hence despite of making the payment I was charged ₹2, 920 as outstanding balance in my Ola Postpaid (never consented for post paid). In spite of having the authentic evidence o[censored]PI payment receipt, the driver and Ola, both refused my payment evidence.
Both Ola and the driver have cheated me, and overcharged me and yet I have an outstanding balance to be paid. Also, the Manager named Sudhanshu spoke to me irresponsibly and said he wouldn't resolve my issue in spite of having authentic evidence.

ACTION TO BE TAKEN:
1. I need big APOLOGY from their side, as it's been a 20days, since my issue was raised and no response was given.
2. I need the breakup of the ACTUAL BILL, as the one generated by them is incorrect.
3. I need a REFUND of ₹1700 odd amount to my bank account
4. I need the OUTSTANDING AMOUNT be WAIVED OFF, as I've already made the payment to the driver on his instruction, and the driver has to pay them back not me.
5. A compensation for the emotional trauma and manipulation I was subjected to.

Ola driver has been given the amount and Ola has charged me on Ola post paid.. Raised complaint in Ola support and there is no response. They have raised two tickets and these were still not resolved. .

I am writing to you to raise an issue about: Cab

The issue that I have experienced was: I had booked a cab on Dec 23 2020 from Banaglore Airport to Marathahalli. Total bill for the ride was 1466 and I had paid during the ride thruogh Google pay. But it showed as payment failed and amount got debited. the driver claimed that the payment was not reflecting so I had paid the cash directly to driver. The same amount was also debited from my account and paid to ola. So i had charged twice.
I had called the driver and asked for repayment he confirmed it and said will reverse the money but he didnt.now he is not answering my call.

It occurred on: 23/12/2020

kindy contact the driver and ask to repay the money
Driver name: Mohammed Ali
vehicle no: KA53C4605
Driver contact number: 91 [protected]

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Ajith Anilkumar

Ref:
Ola ride details : Wed, Jul 03, 08:47 PM- ₹214 -
Cool Cab•CRN [protected]

for which I had to pay in cash Rs 214 to the cab driver because the Gpay transaction (Rs 250/-) did not show up in the Ola app.
When contacted to Ola customer care, the representative denied receipt of any payment via Gpay.
I have been chasing this with Gpay for almost more than 18 months now and recently got confirmation...

Hello Sir/Madam,

I am Karthik Reddy, resident of Hyderabad. I want to submit a complaint against my favorite transport company Ola.

On June 3, 2020 I have booked an Outstation Ola cab from Peerzadiguda, Hyd to Nereducherla.

Selected mode of payment at the time of booking : Prepaid Ola wallet with 0 rupees balance ( I thought of adding the money on the way).

In the middle of the journey Ola driver urged us to change the mode of payment to Cash as he had no bookings in the lockdown period and also he has no fuel in the car.

I tried to change the mode of payment but invain. On my way on driver's request, I gave him 1000rs for fuel (Bill submitted to Ola).

After completing my journey, I have paid him through Gpay (2000 rs) and 300rs cash by hand.. I did not had an eye on my Ola wallet (Due to 0rs in my prepaid wallet, Ola changed my mode of payment to Postpaid and generated the bill at the end of the cycle).

On the day of Ola bill generation to TILL DATE.

Ola is harassing me to pay the Postpaid bill. Total Bill generated was 3300 (Already paid to the driver) but now it has changed to 4220 due to late charges.

Ola driver acknowledges the payment and he is telling that 'if Ola reach me I will pay them'. But Ola is only concentrating to Harass the Customer rather than asking the driver for the payment.

-At present, Ola is threating me that they will proceed legally and send the notice to my home and it will damage my reputation in my surroundings and also it decreases my CIBIL score,

why should I pay the already paid amount? Driver is willing to pay that amount, why cannot Ola ask money to the driver.

Until now, I have raised so many incidents on this issue but they did not provide me the required solution.

Ola Tickets:

#[protected]

#[protected]

#[protected]

#[protected]

#[protected]

These are all the tickets I have raised from June 2020 to Present, which have no solution from Ola.

I have submitted all my payment proofs (Fuel and GPay receipts) to Ola.

Please consider this as a major issue and solve it as soon as possible.

******Ola Driver Account : [protected]/ [protected]

******I have done Gpay to his son's number (Driver himself given this Gpay number) : [protected]

- Karthik Reddy,
-A Genuine customer of Ola.

Today I travelled with my family outstation.everytime we come here pay the same amount but little exceeding price is understandable but it was huge amount difference today.And payment was made for extra km.the distance I travelled was 100 km but ola cab driver charged money for 169km.customers are being cheated, this is the last tym, I will never choose ola ride from now onwards.

On 07.01.21, I booked one OLA cab(INV No. CRN[protected]for outstation service from Bangalore Mahadeva Pura to Cherupuzha, Kerala. The driver came at the appointed time. 1. He entered the wrong meter reading 172337 instead of the correct 172383. 2. Instead of going through Old Madras road, MG road, Satellite Bus stand Magadi, Ramanagara, He turned the vehicles ( though I asked several times the reason for taking the wrong route, he refused to reply and showing the Map, Map changed when he turned the vehicle towards Hebbal, Nelamanga) and the total bill increased by about Rs.2000.00 and time by about 2 hours ( Original 7300+) and charged total 9459. The vehicle was very dirty and not cleaned. I am a senior citizen, and I Myself along with my wife traveled and it was a horrible journey

My recent ride with ola was too worst related to driver issue and double amount charged. First he was too late for pick up and the driver number which was reistered with ola is not valid one.

My first estimated bill was 86 INR only but he took long route then bill modified to 100 INR. I paid first estimated bill amount 86 INR via Google pay but driver again charged 100 cash from me.

Really worst worst service and your driver was so rude and impolite he charged double amount from me. I want my money back to my account with compensation as he behaved very rudely and impolite with me. He rashly told that first give 100/- then talk with ola for online payment and he denied to show my bill amount in his mobile.

Please stop my today's online payment to him and credit that amount to my account (my ola registered mobile number [protected] have google pay and phone pe). Please find my order details below.

Order No: CRN [protected]
Driver Name: Mallesh P
Invoice Serial Id:MNHXUHR226911
Auto No: AP28TC2323
SAC Code: 996411
Invoice Date 08/01/2021

With extreme disappointment, this is to inform that I have been fraud by the ola cab driver on 30th December 2020, for which complaint has been registered whose ticket ID is [protected] and no resolution has been made over it within the promised resolution time of maximum 72 hours. Its been 6 days the support advisors are not giving any clear information regarding the same and just delaying the incident by making one only statement "You will get resolution in the next 24 hours and so on". I have been trying to call multiple times from my registered mobile number "[protected]" and I couldn't reach the same as the call gets disconnected automatically after IVR information delivery. It's been a very disappointing experience with ola I must say.

Below are the details of the whole incident.

1. Outstation ola cab has been booked on 30th December 2020 at 9:00 PM from Alwar City Rajasthan to Noida sector 59 for which estimated fare showed around INR 3500 for a distance of 174 km.

2. On more clarification over the charges the driver said that there would be additional charges apart from the estimated fare which would be around INR 500-700 and no other charges have been mentioned which ultimately make the bill near to INR[protected]

3. Driver clearly mentioned that he will take 2 stops at some intervals throughout the journey and after 20-25 minutes of the journey he took a break of around 15 minutes at nearby Dhaba along the highway.

4. The 2nd stop was at CNG station and the driver asked to pay INR 500 for CNG gas filling and payment has been made through the debit card (OM CNG PUMP Rewari, Haryana)

5. On reaching the destination on 31st December at 1:00 AM when asked for the overall bill it showed near to INR 5200 + 745 Toll tax and State tax as per driver, which makes the bill near to INR 6000 which was way too high than estimated fare and also there was no deduction of the previously paid amount at CNG station which consolidates the bill to INR 6500.

6. On checking fare breakup it has been found that distance travelled showed is 228 kms however on the start of the journey it showed 174 kms and no changes throught reaching the destination has been made from our side, also additional time charge has been charged which driver took the time on his own.

7.Complaint over the incident has been made to ola customer support and maximum resolution time given was 72 hours, within this 72 hours I have been consistently trying to reach ola customer support but my call automatically disconnects after the IVR information. After hardly getting connected the advisors (salman, asif/ashiq) just give a statement that resolution would be made as soon as possible and the issue has been escalated.

The advisors itself has calculated proactively regarding the distance travelled by checking it on google maps and considered as mistake happened but still no resolution has been made till now and they are saying that amount has been calculated as per total distance travelled which was 228 kms. How can there will be difference of 50-55 kms for one route journey?

It's been really disappointing and painful getting help from ola support.

Akshay Sharma

[protected]

I booked the cab on * 1st January 2021* at 7:43 a.m. when I booked the price (estimated) was show low Rs. 320. After the ride was over the price changed to Rs. 959. Driver changed the Route which resulted in higher price. Customer care has not solve my query.
please solve my problem urgent beses

Hi team,

In my single ride money got deducted twice.
This is not acceptable to me.
Kindly refund my extra money deducted from my account. I'm not happy with your service.
Crn [protected]
Bank details
Dec 29th 2020 7:26
Rs 237.00 debited from a/c **6164 on 29-12-20

Dec 29th 2020 7:27
Rs 237.00 debited from a/c **6164 on 29-12-20

Let me know if any other details is required from my end.
I need refund immediately.

Thank you
Sanjana l

Hi,

I took trip on JAn 4th, 2020 morning.
When I booked the trip, the fare showed Rs.218/-. I paid the same using debit card, while the trip was underway.
After I got down at the destination, I informed the driver I have paid by card.
Later on the driver calls me and says I have yet to pay Rs.85 as fare.
Then I check the app and find out that the fare has been changed to Rs.303/- instaed on Rs.218/- after the trip is done.
I paid the extra money to driver via google pay.
I have not changed the pick up or destination after booking.
I have not asked the driver to change route or stopped midway.

OLA is charged me ARBITRATY fare which is cheating and it is embarrasing when the driver follows u at offc saying u have not paid money.
This is unacceptable.

I take window up but driver press button down window came doust insedi cab Is driver is not good some driver

I have a problem to book a ola cab
I have attached a one ola driver ID he is making a fake booking on my account to take her incentives that's why my account was blocked by ola cabs

I took ride in Ola auto.
Trip number is CNR [protected].
Money was deducted twice. Can you please look into it and resolve.
I'm not happy with this issue.

Hi,

This is to notify a bitter experience from one of the Ola drivers. As a woman, I felt very insulted and hurt due to his unprofessional behaviour.

We prefer Ola rides due to the security, the quality of drivers and other hygiene factors as well.

I booked a cab this morning (28-Dec-2020 at 9.30 am) and given the pick-up location as 'current location' from the Ola map. Unfortunately, the location was approximately 100 mtrs away from the exact point and I didn't notice the same, as I believe in your map's accuracy.

After reaching the destination, the driver didn't call me. When I called him back and understood that he is around 100 away and I rushed to the car. He was very impolite and angry on the phone.

When I reached near the cab. He deliberately rejected me and cancelled my trip - again with very unprofessional behaviour and impolite manner.

I was actually surprised, he was scolding me as I if deliberately given a wrong pick up location.

Is it a big offensive issue, for a slight difference in pick up location in Ola? (automatically generated pick up location from Ola maps)
Was the driver trained to shout against the traveller due to this very small and negligible location mismatch and cancel the trip?

In addition to that, I had to pay 50Rs extra. Is that a kind of punishment that the driver presented me?

kindly consider this as a concern from a woman who faced really bad experience from one of the associates from your reputed organization. No other women should face such a similar experience from him.

Please note this is not a refund request. I was really hurt due to his behaviour. Imagine if I was in an emergency and I received a similar experience from him.
It was really disappointing dear Ola team. Hope you would look into the issue and take necessary action

Please note the trip details: CRN [protected], White Ethios. Driver- MF Justin

I had booked an ola for my mum on 26-dec from Viswakarma Colony to Greenfield Colony.
I was denied the service thrice previously when finally I connected with a driver who was close by, (Name - Rahul Kumar, Vehicle# UP79T7838, White Dzire)

15mins we waited for the call, when he didn't, we called him and his immediate question was where we want go.. after hearing about the destination. He declined to go and asked to cancel the ride instead.
I politely said if he doesn't wishes to go, then why accept the ride in the first place.

After which he started shooting and abusing Also threatened me to do anything i wish to.

This attitude left me fumming and I called the customer support but didn't get much assistance.
I disappointed the way Ola had dealt with my query.

I have not used postpaid but I am receiving calls from ola to pay the due amount which 8s in the name of sujatha. They are torturing on daily basis. I am receiving several messages from ola like this.
Your Postpaid ?475.00 amount is due. Heavy late fee will be added to your dues beyond 80 days from due date.

I told to the ola customer care that I have not used it. But they keep on torturing me

Pay now: https://tinyurl.com/sxcas6a

Please ignore if paid.