Ola Cabs / ANI Technologies Complaints & Reviews

The cab driver charged additional money from my wife...its already done n ola money...but driver didn't inform and collect additional money from her later I call and ask him he told sir for filling fuel emergency only I collected the money ...call customer they will refund the additional money...but till now no solution from ola cab and customer care side

05 Apr 2017, I booked OLA from RPS Savana, Sector 88 Faridabad to Unitech Infospace Sector 62 Noida.
Total distance between the pick up point and drop point is 31.5 KM but bill was calculated for 59.7 KM
I called customer care regarding the same but no body helped me out because bill was already paid via OLA Money.

I have attached the bill and actual distance between pick up & drop point for your reference.

Request you to reimburse the amount for extra 28 KM charged.

Suddenly on 1st April.17 i noticed that my services are blocked by Ola cabs.

Despite of many attempts they are not specifying any incident or details for stopping my service.

They also have my Ola money to be refunded.

This seems to be unfair that the company is black listing its customers without any intimation & specifying the reason

In each of the mail, they are simply saying that the blocking is system driven, however no system runs without human intervention.

I urge to know the specific reason, because i have incurred huge pain & financial loss due to sudden stop of services.

On 30th March at 5:36 pm I took Ola share (Booking no. OSN[protected] from gate 2 DLF1 to Lake club Kolkata. I was sharing the cab with 2 other people. After the cab started, I came to know that first drop is in Patuli which is entirely different route that Lake club. Time taken to reach lake club from DLF1 is less than time taken to reach lake club from Patuli during peak traffic time. I had no other option than getting down at Abhisikta and take other transport. I paid Rs. 119 using ola money. I complained in twitter to ola support. Initially they acknowledged my complaint and responded that they r looking into it. But after 30th March 10:30 pm, received no response from them. I have sent a complaint to their CEO B. Agarwal (via twitter) as well. Please look into this.

The assigned driver TOUSEEF AHMED on the night of 2nd April at 7 pm did not take us to our destination and instead deviated away in the wrong directions telling us it was a short cut.
He had an unusually indecent behavior.
Caused panic and frustration!
He kept deviating from the prescribed gps maps time to time stating it was a short cut.
Had a tremendously irritating nature.
and finally dropped us in some unknown location and sped away.

My ola money has been deducted twice now and the driver told me that he didnt gt ola money which is the reason why i gve him cash even after hving ola money
even his screen showed the price
i mean this is a limit
you guys are charging me twice
first with cash
after the ride is over i get to knoe my ola money is also deducted
if it was desucted why does the drver ask for money at all
either drivers are thieves or ola
but since this happned twice with me i am sure there is a problm with your ola systm
mybe they ask their drivers that ask money also if the girl is alone n tell her that money hasnt been paid
i dont know i dont care what the systm is but why the fck do i suffer because of them
208 rs is lost just like that because the ola drivers are not given apt infrmation at the right time
this is thier miscommunication error
i dont think its okay yaar
not once but the second tym the same thing
i gve the money coz i though my money was not deducted
this is pure fraud

I had booked ola micro on march 31 2017 (Crn[protected] from simla house nepean sea road to willows twin tower mulund west for my mother in law and 5 year old son at the fixed charges of inr 508. Cab (White swift dzire) came on time but the same got broke in middle of the way near central railway colony, dadar. The driver of the cab - gyanendra singh rajendra bahadur helped my mother in law to get the another ola cab to reach to the destination with my son who was already sleeping in the cab. My mother in law was asked to pay the bill charges till the place the cab broke which was inr 125 and was asked to pay the balance money to the next ola cab driver which was supposed to be just inr 383. But once she reached to the destination the ola driver showed the fresh bill to be paid for inr 754. We mentioned that we had booked the cab for just 508 and why should we pay for more than the fixed charges. He denied and was asking for the full money. We also called up the earlier driver. Initially he said that you pay the balance money only that is inr 383, but later he said that you will have to pay as per the bill of the ola cab which was called by him to cover up the remaining travel. We paid the bill of inr 754, over all we paid inr 879 for the travel from nepean sea road to mulund which was booked for just inr 508. We ended paying 371 more than the fixed charges.

Ola is getting worse day by day. I booked a cab today OSN[protected] & when I gave otp driver told that the AC isn't working. There were 3 more people sitting & it was entirely packed & I asked driver that how can you run a cab when you know maintenance is required. I called Ola customer care & they told they can't really do anything & even if you take ride or not the money will be deducted. I didn't take the ride just after giving the OTP I got down & went with uber. These guys have waste laws. Please return my money. My email id is sahni.[protected]@yahoo.com

I had booked an OLA RIDE LATER cab last evening for today early morning 5:20 am for airport drop . While I was committed that driver details will be submitted 15 mins before the schedule, there was no communication till 5:25 am on cab/driver details. Ultimately booking was very quietly cancelled without any message or email or call causing severe inconvenience and leading to near miss of my flight. Further it doesn't even have a forum to call or complain. Very poor service.

I have booked Ola from kalyan railway station west. When the car arrived, the Rickshaw driver and their union present there didn't allow me, my brother, my sister in law and her 3 years old daughter to board into it. There was heavy luggage with us. Even after request they refused to co-operate and finally we have to walked 1 km distance with our luggage to board into car.
Why they hell they did that? It is costumer wish what transport they prefer. Is it their father road? Those crabs doing dadagiri there on road.
Our responsible police really need to look into this kind of forcement from that idiots driver and their gunda's union leader.

Hello Management.
Yesterday i took your service and i must say you have to take care of your driver. I paid the bill and i went to airport and i forgot my cell phone inside the white tata zest at near about 1am . I went to inside i realised that i do not have my MOBILE i called my home and my mother call the driver(Binod Das). He denied that there is no mobile phone. I can still remember that i put my mobile phone in the dashboard of the car.

Sir, on March 31st 2017, I have recieved a message that ola money of Rs 20 was deducted .But I haven't taken any ride on March 31 St 2017 . When spoken with customer care I recieved irregular response . The matter is not about Rs 20, what if I have 500 rupees of ola money and it get deducted. Please solve my issue very soon . My mobile number [protected]. My name medi anudeep

I had booked a cab on 31st march, 2017 through Ola Cabs with CRN[protected].
The driver is Vasant and the car is a White Swift Dzire MH14FC5189.
The luggage was in the boot for the entire duration. However I forgot to take it with me when I ended the trip. I contacted the driver on 1st April, 2017 when he informed me that the luggage was not there anymore. From the end time at 8:00 pm on 31st to the next morning when I contacted the driver, the car has been in possession of the car owner and his drivers. Now he is claiming that the luggage is not there and is making different excuses of how it could be lost. It is the responsibility of the company to return my stuff as I clearly remember that the last place I kept them was in the boot of the car. The luggage is 2 Wilson rackets and one Bose speakers along with a pair of chargers. All of them are very expensive.

CRN[protected] dated 25th March, 2017.

My ride started at 08:05 but I was charged from 07:48. I even have the call logs which say my cab didn't reach me by 08:05. I tried mailing them and even posting comments on the social networks but they don't even talk. Please find attached the logs in support of my complaint. I called the driver at 08:05 for confirmation of where he is, so if I was on the ride at that time, why would have I called him that too for 1 min long call

I dr amit agrahri, did booking on 26th march sunday at 11:33AM.
I travelled (infact my brother)from charbagh railway station to hussainabad clock tower.
Bill was Rs 0 on board, because payment done already by ola money of Rs 153/-
Inspite of payment done by ola money he took fraudently Rs 150/- as a bill.
I told to return my money, first he told, will give tomorrow, now he is not listening.
I am attaching invoice along with this complaints.
Kindly do needful

More fare was taken from me than it should have been as the app was showing less amount than what he demanded to take . Even after arguing with him he didn't agree to take the given amount . This is NOT at acceptable and should be looked into this matter. It isn't the first time when some cab driver has done this and shouldbe put to stop for once and for all to set an example . I might take this matter to consumer forum if your firm doesn't take steps towards it.

Hi
This is regarding Ola auto ride KRN[protected].

Total distance is approximately 1.7 km for which fare is Rs.29 (Rs.29 for 4kms).

But I was charged Rs.123 for the same as their app showed 8.57 Km.
I have raised the complaint with Ola support with complaint number 41224647, but they refused to refund my money.

This has to be the biggest scam by these loot companies in order to loot the customer.

Hence requesting you to refund my money immediately and compensation of Rs. 10000 for the mental harassment and agony caused by Ola.

Hi XXX,

Thank you for your email.

Whatever, you have mentioned, I have understood the terms and conditions. Yes, this is correct, I have de-boarded the cab at my own will.
Now my first concern is : could you please provide me some justification, if someone is not willing to go on or someone is not feeling well or if any urgency takes place & wants to get down, then what is the policy for that, not keeping in mind the "urgency" . That means, once you have boarded the cab (Ola Share)fortunately or unfortunately, you will have to continue the ride at any cost till the end in order to save money. And it seems, once you have boarded Ola Share, the "cancel ride" is invisible for the customers.
You have replied very smoothly and professionally. I appreciate that. However, I have mentioned that, you can or rather, Ola can charge me for 10 minutes ride or cancellation price. Again, this is not acceptable that, Ola will charge me Rs.132/- just for 1.5 Km ride.

My second concern is, if I've not recharged my Ola Money account, then how you would apply the charge. Could you please enlighten me on that so that I could be aware of before boarding Ola Share going forward. Please provide me some logical answer.

Today is the first time, I boarded Ola Share. I must say, my experience with Ola (Ola Micro/Mini) is always awesome. In some extent, I always feel that Ola service is better than the other cab service provider. I always trust Ola. If you go through the history, you can see that, again I have booked Ola Share in order to reach the destination.

Again, I am saying, if you can't do that, please escalate to someone who is able to arrange for the refund. The amount might be big or small, whatever, but the logic what you guys are putting across, which is not acceptable from a company like Ola.

Thank you for providing great customer support!!!

Thanks,
...

XXX (Ola Share)
Mar 30, 10:42 AM IST

Hi

Thank you for replying.

I am sorry to know that you had abandoned the trip midway.

Please note that in Ola share the pickup and drop is preset for every passenger as the driver has to deviate the route to pickup/drop the co-passengers. Incase of delay in reaching the drop location or if the passenger de-boards in midway we shall not be able to compensate or refund.

If you are booking cab for any important meeting or other events, we would suggest you to make booking from other categories like Ola Micro, Ola Mini Etc, this category of the cabs will reach the destination as per the ETA. To know about the deviation policy click here and refer to term no 5. Rights and Obligations: Do’s & Don’ts and condition no 2. However, we will forward this to the relevant team to fix and improve time management in such cases.
Please reply to this email if you have any questions. We will be happy to help.

Thank you,
XXX
Ola Support

Get quick help with all your queries: help.olacabs.com

Please follow the reference number, you will have a clear picture of the incident.

Hi,

I had recharged Ola Wallet on 28thMarch, 2017. Money got debited from Bank, but yet now it has not been credited to my Wallet. Kindly refund my money back into my Bank Account or recharge my Ola Wallet.

Date (Value Date) Narration Ref. No. Debit Credit
28-Mar[protected]Mar-2017) TO TRANSFER
INB ANI Technologies Private [protected]IGABAQZHP7 200.00

I received ola referral code worth rs 100 and i registered and used that referral code.Now they are denying me the cashback but ideally that ride was supposed to be free.

I am Rahul Singh registered with Ola Cab to avail the service since my friend gave me a coupon to try ola.I applied the coupon took the ride.But every time you people are denying me the cashback saying that it was not applied from my side.

I applied it and it was showing in offers and free ride section and being a new member I thought that I will receive a free ride since it was already applied.

Now, that it was not applied ola, I am supposed to get cashback in my account.You people don't want the customers to be happy. Every other company tries to make the customer happy but you people don't want that also.

Please let me know if I will receive cashback or not.I am really irate with the experience that I had with you.

I want refund.