Ola Cabs / ANI Technologies Complaints & Reviews

I booked an ola and the driver took otp from me and then after submit the otp he immediately stop the ride. For which 65 rupees ola money deducted from my ola money account. The driver giving me reason that from my destination place he will not get return trip. So he float with me that if you will give me 100 rupees extra from your bill then only i will go. And when i refused to do this then he stop the ride and told me to take another can.
This is very serious offence.
Veichle no:-'kl42c 5213
Name:- sangeeth

It was such a vulnerable experience with ola cabs. We had a flight to catch and the driver didn't come only. It was so irresponsible on the behalf of the company.
The driver's name is amjad. I am never ever going to book ola cabs again. This is one of the worst experiences ever with ola. If we miss our flight, is the company going to pay for it? I am going to spread the issue publically. People should be aware of the improfessional behaviour.

Hi team,

On 24th, i booked a cab around 4:30 pm and came from bellandur to e-city. After i finish a small work i booked an auto around 5:30 pm but the driver didn't show any sign to pick me up. Also, he rejected my second call. So, i cancelled it (That too before the time they charge me cancellation fee) and booked another auto and came home. All went well.

Now, i am seeing that olacabs has blocked my a/c because of policy violation. Strange! I have not violated any policy.

I have purchased a pass @ rs. 49 which will expire in 30 days. I believe they are doing this intentionally to fool their customers.

I already have contacted them via email and social media but they couldn't tell me clearly which policy i violated.

My driver, samarjeet kori reached almost 10 minutes late inspire of the given time of 7 minutes. He was behaving in an indecent and rude manner when he reached me and did not shouted back at me when i told him he was late. Please look into this matter and i would appreciate it if you could take some action. Thank you
The drivers car is a grey wagon r and the car number is 4016

I bought a share pass for five rides. The first two rides were smooth and i was charged the deducted fee (Share pass applied).

The next four rides were billed extra, even though the share pass was valid but it was not applied any time in next billings.

Henceforth i was made to pay the cost of share pass but was not able to avail any benifit. I was charged the normal fee.in other words i paid twice for same thing.

Hi Team,
I am a Ola user for about 3 years now, I used to see peak time pricing max of prie x1 time or 1.5 times,
L
ately as ola has started fooling customer's with peak time pricing without proper intimation x2, x3 or what ever demand may go upto X6 times as informed by so called supervisor Mr S Rakesh from bangalore /Hyd ola customer support.
I was charged 512 for same ride i used to be chaged Rs 150 and in peak time RS 250, Now they have X3 times Rs 512.(follishly that was not a rush hour it was at 2.40pm)

Dear govt,
Please look into and kindly do needful to control and regulate the peak time charges/pricing of these operators, They are not the only cabs or means of transport left on earth to charge and multiply with X2, X3 ..X10 times as per they wish, were 100 ride would be 1000rs in peak time.

I have attached my invoice bills as proof for same.

Dear sir, i have booked ola prime play for ride from gaba corporate suit noida to charmswood village faridabad today on 31.7.17 noon. On arrival of cab it was surprising that there was no space for luggage inspite of cab being swift dezire as dicky was having gas cit and no roof luggage arrangement. Car no was hr55 ab 3617. On raising this issue, driver sandeep tyagi told that he can't do anything as cab owner is ola company itself!! It was clearcut cheating as i have booked prime play cab and cancellation was costing rs 75 on next ride.
Such type of cheating and inconvenience is not expected from your reputed company.
Please resolve the issue and take care in future.

HEREWITH I HAVE ATTCHED THE BILL INVOICE RECEIPT
on dated 27/07/017 morning i booked ola cab (Mini) through the app, from Ahemedabad Airport while booking the cost shown was 350 but when ride was completed the charges collected was 2197 (As per attachment). This is truly unfair on the part of ola to charge additional, had i taken normal Prepaid taxi from Ahmedabad Airport it would have costed me 850- 900 rs. The driver also took a long route instead of a short one due to water login in every where. Please do the needful and refund the additional cash charged.

This kind of service From OLA not accepting at all. i have raised the issue through customer care and tried different phone line but cant reach.

Please find the solution and refund my money at the earliest.

Whenever autos and cabs are booked in chennai city they refuse to take the rides when the charged amount is small and the distance is short. When the driver is called to inform and guide them, of the pick up location to save time and fuel, they ask us for the destinations. If they are informed of the destinations they cancel the bookings themselves putting us into unnecessary inconveniences, waste of time as we are forced to rebook. At times they ask us to cancel the bookings for us to bear the cancellation charges. When we refuse they dodge us by delaying cancellations from their end. The apps prog should be made such that the drivers cannot cancel the bookings.

I put in ola money rs. 599 on 12 july 2017 through debit card. I have been using similar mode of payment for recharging ola money.
After sometime my balance was showing as rs. 500.- i have checked 'your rides' and summed up. But i have failed to reconcile.

What about rs. 99. -
Please explain where it has gone? I wish to have a resolution and clarification.
Shyamal chakraborty (M) [protected]

Crn[protected]

I have paid of 297 rupees which was charged extra.. And i have not received any flash populating that it will be charged 2.8 times. Pleae review and refund the extra money. I have done same trip today and it was charged 71 rupees to and fro..

I have booked a previous advance booking and it said me you will be charged an advance of rupees 30 and i cancelled it immediately

Please note how can we afford if you are charging extra without noticing. As i have discussed with customer care it was said there was a system or technical glitch..

Ola are charging extra without noticing public.. Please be aware before booking the cab... Otherwise uninstall the ola app and prefer uber which clearly notifies you will charged an estimated money

On 29.07.2017 around 20:05 hours had confirmed a ola share booking no. Osn[protected]for going from police training school, ajc bose road, kolkata to diamond city west appartement of behala chowrastha, kolkata. The booking information said the pickup will reach in 6 minutes and when i called up the driver on his mobile [protected] to know his current location he said he is beside hyatt regency hotel which is 11 km from the spot i was waiting and would take at least 20 to 25 minutes to reach my spot.

Within next 3 minutes i received a message from ola stating "sorry! Your ola share booking has been cancelled as driver was unable to serve you this time. Please try booking again."

Immediately i also received another message "rs. 25 cancellation fee will be charged on your next ride" for no fault of mine.

This is a gross negligency on ola's part and their gps system is in a jeopardize situation. Their vehicle allocation takes place once the vehicle has crossed the waiting customer and travelled another 1 km or so and the vehicle has has to reach them after a merry go round trip.

I, jitender kumar s/o sh. Gubaksh singh, r/o a-20/a, hastsal vihar, daal mill road, uttam nagar, new delhi - 110059, holder of driving license no. Dl[protected], badge no. P[protected], am working as cab driver with your esteemed company for the last about four years. During these four years, there is no any occasion that any passenger has ever made/lodged any complaint against me, which can be confirmed from your own record. I have always served the passengers with their full satisfaction. I have an unblemished record as a cab driver. Despite of the above facts, i am shocked/surprised that your esteemed company is not allowing me to log-in and i have been black-listed by your esteemed company for the reasons best known to the officials of your esteemed company. It is, therefore, earnestly requested that necessary directions in this regard may please be issued and my name may immediately be removed/deleted from the list of black-listed cab drivers, so that i could be able to earn my livelihood. Besides, the reasons of black-listing my name by the officials of your esteemed company, may also be intimated to me at the earliest.

I have had extremely bad experiences with ola... Once i booked a cab and called the driver. He said he won't be able to come so i asked him to cancel. He kept arguing with me saying that i should cancel. Then he cut the call saying ' keep waiting where you are, i won't cancel'.
Then most of them drive as slow as 30km/hr even when its an empty road. Ola has untrained and unprofessional drivers. And the worst part is that ola doesn't even give a damn about customer satisfaction.

My son had to take a flight so we booked an ola share cab for airport on 27th july. The confirmation and the cab details were sent on my phone as a message and in the ola app. Driver name yogesh kumar and osn number[protected]. I also spoke to the driver to help him with the location. The driver mentioned that he will be there with us in a few minutes. However he did not turn up. When i tried to call him his phone kept coming busy. Assuming he could be trying to call us i kept my phone free for the next few minutes. But he did not call.in the meantime the app started to show that the cab is waiting at the destination and i am required to board it. Which was completely a lie as we can see 600 metres around our house. We got very panicky as already 20 minutes had passed and any further delay would cause us to be late to reach the airport and miss the flight. The ola app by now send a message that the cab had been canceled by the driver.in the panic i made another booking on the ola share and got a confirmation for the ola driver surendra kumar sharma and as my brother was standing outside looking for the cab, he too made a booking on ola share from his phone and he too got a confirmation for the same ola driver surendra kumar sharma. Osn number[protected]. This time the cab arrived after 10 minutes and my son was on his way to the airport. We obviously cancelled one of the bookings. And surprising ola slapped rs 25 fine as cancellation fee on the booking that we had cancelled.

To begin with, the cancellation charges are not valid because we took that ride. Secondly if rs 25 are levied for cancellation from our side then cancellation charges should be paid to the consumer if the driver cancels the ride. Infact ola should also pay for the hardship that the consumer had to go through and the stress and panic that was caused by ola cancelling the confirmed booking. And what if my son had missed the flight? Would ola pay for the second ticket? Its very convenient to make money as an aggregator of taxi services. But does ola take responsibility of the drivers actions?

Google maps shows the distance between my home location to office location is 7.5 kms. So i choose your share pass of rs49 which is suppose to be applicable for my next 5 share rides to be charged as rs50.
But at the time of actual booking it shows me rs.69 for 1 seat.
I feel my rs 49 are wasted completely
I will never ever going to buy any pass.
The worst thing is ola don't even have there customer service to interact with there end users. It feels like ola is worsts when you have complain but no one is there to hear your problem
I want my rs 49 back which i wasted on your share pass

Hi, i was charged an incorrect fare and the customer care argued with me stating that the drop location is incorrect. I cannot understand how people grab ways to earn money from consumers. The app showed a total price of rs 32/- with discount but the actual fare charged to me was rs 48/- its not about rs 15/- or rs 20/-. This really shows how ola tries to recover after you have taken the trip, since the consumer has no choice but to pay them. This is really really poor. On top of that not accepting the mistake and shouting and behaving with the customer unethically is really sad and disgusting. Deleting their app forever and not going to use it, and will also try to spread maximum about what you always do, since its not only me but many people facing these same issues, but since i have time i have to take a step and put up on media.

Registered details with ola
Mobile # [protected]
Email address:- [protected]@hotmail.com

Dear sir,

An ola cab driver with cab number - ka05 ad 5780 was driving very rash in the morning and overtaking my car in a small one way road at doddakannneli.

He has literally made damage to my car right side mirror and while questioning this to him, he was least bothered and in turn arguing to do what ever you can.

Request to please check with the concerned cab driver and take an action.

My self ajay tembe.
Var no. Mh o5 bj 4074
Register no. [protected].

While driving my navigation stops oftenly. I complaint about it. They told me to restart device or to log out & log in or to visit ola office i do everything as they say but problem not solve.
In running condition at unknown place if navigation stops how can i drive towards customers pickup point.
Then ola system mark that as did. How can system decided it if it don't have idia about actual situation.
Why should i pay the penalty.
I am very upset with ola sometime i thought is it i do wrong by join ola.
Please do needful.

Ola cab

On monday, 24th july my wife booked a ola cab from mayur vihar to uttam nagar for my daughter. The vehicle came and journey was started. After some time, one message was received that the vehicle has been cancelled. My wife was afraid, then she contacted the driver, he said mai to savari ko noida utar kar aa gaya, my wife started weeping and range me the incident. I rang up at delhi police on 100. Then i told my relative who is in police. But after some time the bill was received on phone for rs.500 plus. We enquired from uttam ngr relative, who confirmed that passenger reached safely. Why the message of cancellation came on mobile, why driver said he dropped passenger at noida. It created great tension to us. Pls. Find out and make arrangements so that it may not recur again.