Ola Cabs / ANI Technologies Complaints & Reviews

I have been using ola in many cities across India but the Ola experiance in kolkata has majorly been really bad and surprising.Yesterday night 11:45 pm i took an ola share OSN[protected] . It was late at night when suddenly on the midway to my destination i.e dawnagazi mosque bally the driver said he will drop me till a dakhinashwar temple which is on the other side of the Ganga River, at middle of the night he stopped the car and argued that he will not drop me to the drop location.I had to call my relatives at an odd hour to seek help as i was new to the city, Its when i was about to call up the cops the driver offered me a deal to pay a toll price for his return.He was asking for 45rs extra on the bill amount stating that he has to return empty and has to pay some toll as the return route was different, it was very disturbing and an unpleasant experience for those 40mins, he didn't use the navigation system when i requested which added on the the insecurity.It was midnight and unsafe area where we were heading, luckily the cab owner called is when i had to plead to the owner to instruct the cab driver to drop me, he understood and instructed the same, even after that after few kms the cab driver started off again cribbing and arguing, luckily i had the cab owner number i took from him and called up requesting and pleading him to instruct the drive to play fair or i need to call the cops, it is when he understood the seriousness of the matter and instructed the cab person to drop me without any extra cost.But the point remains these kind of bully drivers spoil the image of such big brands, I hope there needs to be some action taken on such drivers.i am not saying i have been cheated or any monitory big loss this indecent did but it was the 1st time i felt unsafe in an OLA cab.The cab owner Mr.tapoosh [protected] really understood the situation and helped me but he should be informed about such kind of driver he has employed.

Dear Sir,
i am in Avadi kamarajar nagar, due to pateel Mohamed driver asking in sivasakthi nagar annanur.
why I pay to cancellation fees.
i am not give to cancellation charges it is reason is correct.this is pickup for driver mistake.pls correct and do the needful.
i enclosed photo copy of the booking status.(before sadiq booking photos copy also enclosed)
Thanks and Regards,
Mohamed Ali.

I booked ola cab on 19/7/2016 crn[protected] from magrath road to nimhans. 5 minutes later after waiting, the driver called and told that he is unable to come (Didnt tell the exact reason). So, i had to cancel the ride and book another one. I was charged rs.75 which was automativally added to my next bill. I had no option but to pay, even though it was not not my reason for cancellation. (It was the driver who didnt want to come, although he was in 0.5 km range)

We have booked a cab through ola,

Taxi no. hr 61 c 6308 through gurgaon to najafgarh.

Driver behaviour was not tolerable, he misbehave with us

Issue - do not start the ac, stating that in our policy we do not suppose to on air conditions.
Heated argued with us, and asked us to stop in midway
Drop at not our destination, he dropped at nearby location as per map showing.

Hi,
Please see below multiple issues faced with ola and ola money

1-i have paid 250/- as my idea postpaid mobile bill payment yesterday morning at 11:05am and its not yet credit to idea and i haven' got any confirmation for it.
I also have got warning messages for barred services from idea due to non-payment of bill despite me paying bill on time.

2-poor application interface and design.

3- also i loaded 1999/- amount to ola money using coupon code ola1999 and it got applied successfully but i didn't receive cashbacks also, technically its wrong even if the offer is discontinued.

4- inaccurate billing - upon taking ola cabs ride the charged bill is no accurate and theres a difference of few rupees always and no resolution is provided by customer care team each time upon called.
Crn[protected] and crn[protected]


Overall the company is not ethically dealing with the customers.

I am narendra. Last saturday i have tried to book a ola cab. I have tried from 3.20 to 4.30 pm around 5 cabs. All drivers are saying various reason for delay for example middle in the lunch and two of the 3 of them are extremely wise they have not picked and went somewhere and closed it.

This is not at all acceptable during health emergency patients are waiting for quick service.

Ola app is very slow, we are not able to book any cabs or autos and it is very worst.
With respect to ola autos, service is very worst, they are not accepting the request and if they accept also after some time they are declined our request.
It is very bad and service also very poor.
Please try to improve your service, application and the rates as well.
Rates are very high and you are charging peak hour charges extra.
It was very bad experience with ola

I travel in ola cab no ap28667269 with the driver name md azhar ([protected]) from punjagutta to padmarao nagar hyderabad, but the driver is not listening to me and try to drop me in wrong location and told stop the cab in lonely place and tell to call customer care after that also scolding me very badly, just want necessary steps to be taken against driver

I am a regular customer of ola. But in recent times I am really getting fed up with u guys

1. Whenever I book a ride from mambalam to Maraimalai Nagar all the drivers are refusing to come.

2. And after dialling up for 7 drivers I have tried for the 8th one.. But my account was blocked. Fault s not mine. It Lyes with the drivers who refused the duty

I have a special respect towards ola. Kindly consider and do the needful

Thx

I want to address u all with an experience of ola today morning.
I had booked an ola share cab for my office. Ola app is showing me time 4mnts after booking but from 20mnts its showing me 4mnts only, but after 5mnts when i have checked my app again that time driver has taken self-ride he has not called me single time i am calling him after 5mnts continuous call he picked up the call and told me that he has waited for me at location for 20mnts but had not made a single call that's why he took self-ride. But without call how can i know that he is outside of my house. That time i get pissed off but i thought ok let it stops my trip because i need to book another cab and in the review, i have addressed the problem by app response and booked another cab then again the same thing happened with me but this time driver has not picked up my call. I have called him like 20time nonstop but no response now i am not able to book another cab also so ola cab has wasted my near about 2hours and misguided me and 1st-time driver misbehaved with me on the phone and given nonveg abuse words. And this type of problem i have faced like 6 to 7 time. Sometimes i have ignored and sometimes i have addressed the problem through twitter but i got "000" "zero" response. But today when i claim on twitter with all my details and warning then they respond that they will take action against driver.
But my question is very simple one day i booked a cab and then within 30sec cancelled the cab but ola cab charged me 25rs as fine. Ok, i understand this but now for 30sec they charge 25rs according to you for more than 2hours how much amount you think the need to pay back to me and 6 times before also i have faced the same problem now you guys decide what amount ola need to pay back me. If they are not going to pay back i am going to make a fir against them with all proofs of emails, screenshots and call details.
One thing i want to address you all that the behaviour of ola driver in bangalore is like they are paying us and behaved like they are the boss. Such a bad behaviour of ola driver

Details of cab
Driver name: suresh m
Silver indica
And the first one who have misbehaved with me and abused me
Receipt no osn[protected]
Driver name: vijay kuamar null
Silver indica

I have been having disgusting experiences in using the ola cab. Out of 5 booking i make, the cancellations are 3. Off late the drivers take over 20 minutes time to intimate to me that they do not turn-up. When i call to them to check about non-reporting, drivers cooley advise me to cancel the cab, which is very late. There is one instance where i paid the same cab guy double the amount billed amount and went for the ride (Off course the driver directed me that that i should not inform the company about it as this is the favor he is doing it to me). There are so many times, where i missed the trains and missed the meetings as i was late by over 45 minutes. The ola cab is completely not dependable and at times i feel like filing a suit before consumer court claiming the compensation!!!

Please think before using the ola cabs as i guess many of you also may have the identical experiences

Well it takes hardly half an hour from mahipalpur to dlf phase 3 building no. 6 but driver didn't have google map so it takes more than 1 hour and bill of rs 307 rahul sharma crn[protected]. And at last i have to take auto to reach dlf phase 3 buliding number 6 very disappointed thing is that i was not able to give my interview that day because i was late for interview : (

Ola cabs are fooling their customer by giving offers on their apps. First these people are providing offers to customer for their first time then afterwards onwards these people are charging 4 times double amount. As per there fare chart sheet there inform customer, ola cabs charge rs 100 for first 4 kms and after that per km rs 10/- which is not at all true. These people are charging triple time extra amount as per fare chart, just for 9 - 8 km journey these people are charging rs 350 - 440/- amount which is very very high. If we ask any reasons to there driver these people are just providing some or other excuse and fool customer by giving some reasons.

I arrived from kathmandu on 14th july 2016 in the evening at chhatrapati shivaji international terminal -2 and booked ola cab.
1. i was informed at 6.05pm that one mr nilesh ([protected]) is on the way to your location in a silver verito mh43d7679.
I called nilsh at 6.07pm and spoke with him for 1 minute 22 seconds and informed him that i am waiting at p4-431parking. he expressed his inability to come to the airport as he was at domestic terminal.
2. at 6.09pm iwas informed by ola that one mr. bholeshankar ([protected]) is on the way in a white dzire mh47c9088. i contacted him at 6.11pm;6.15pm;6.17pm;6.21pm, and my last talk with him wasat 6.25pm for 2 minutes 33 seconds when he informed me that he is not conversant with the airport terminal and he had reached the departure section of the terminal although he was given details of my location as p4-431 parking at arrival section.
After that i went to prepaid taxi stand and booked a cool cab and paid rs. 1048 for reaching cbd belapur, sector-15.
I do not understand why deepak at 6.11pm;mathuralal at 6.34pm were alloted to me?
When i informed the caller from your centre that your cab drivers are ignorant and untrained about the international airport t-2 and stopped the phone as i had to board the engaged taxi.
Infact i went through lot of mental agony and frustration at the age of 74 years of age and wasted my time and energy and also spent more money.
There is no question of paying any cancellation fee of rs. 75 as informed to me. i claim a compensation of rs.5000/- from you for the mental agony that i suffered due to your failure to provide the service as agreed on the display on your app at the time of booking.
You also have to surrender unconditional apology for charging me rs. 75 as cancellation fee.
I hope for early action.

Digamber n. chapke
A-801/802 neel sidhi splendour
Secdtor-15, cbd belapur
Navi mumbai-400614
(m) [protected]

I have travelled from m/s. Abb, peenya 2nd stage to m/s. Green secure energy systems at around 1.50 pm to 02.07 pm in ola cab bearing registration no. Ka 13 a6930, driver name:lokesh. I had kept the mobile on the back seat (1+ make mobile). After paying the charges i forgot to pick my mobile from the seat and got down from the cab. On enquiry of the driver, he has not responded positively. My mobile no. [protected]. Please enquire and respond on this e-mail id:[protected]@gmail.com. If any information is found please inform mobile no.[protected]/divya. C mobile no.[protected]
From:markanda reddy

Hi
I had booked ola share today from bangalore hwy garebhavipalya to electronic city newton.. But due to some personal reasons i had to cancel the cab and by that time the cab driver called me and i had informed the same..
After, around 10 seconds he called me and started using abusive words which is very disrespecting.

Driver name :devendra m
Osn no.[protected]

This is really not acceptable. Look into this matter asap

At around 2.15 pm today, i booked ola taxi having crn[protected] but when i tried to contact the driver named babloo, contact no. [protected], his phone was switched off.Initially he picked the phone and said, "book another taxi." after that he switched off his phone.

What is this behavior? He should have switched off his gps. I booked the taxi for very sick and old man.

It is very disgusting to know when we get this type of reply from driver. I have been regular customer of your service. My email id is [protected]@gmail.com. Looking forward to you to take some necessary action.

Driver name : marimuthu
Vehicle no: tn02 3117

We booked the ola cab to catch our flight at 8 am and to start by 5.45 at thirumullaivoil. The said driver called and asked our address and he has not turned to our residence for pick up. Simply he cancelled our booking on his ownd went. We lost 40 minutes and after 40 minutes we got another cab..
Please take necessary action against him.

We rides on 30.06.16 through ola cab no. Ka02aa0864 driver purushattama
We have booked cab through ola money crn[protected], firstly driver came very late and took us from the wrong root (Longest), i just arrived at railway station before 2 min of the departure time, i was in hurry so driver asked me about the money of rs.236/-, i gave him rs.250/- because of hurry. He didn't told me that i have already paid through ola money. And ran away.
Since than i hv called many times on call center no. But nobody respond me.
Very worst service.

Dear sir,
I booked a cab (Micro) on[protected]. I faced the following problems:
1. The cab white swift dl1yb8139 reached late at my pick-up point.
2. The cab was in bad conditions as the horn was not working, trip meter was always showing 0:00.Interior of the car was in bad condition.
3. The driver birender took the vehicle off the normal road through a congested street meant for two wheelers and pedal rickshaw etc. Not for four wheelers.
4. Took more than reasonable time to reach destination.
5. The bill showed extra amount as the journey was only 18 km and the bill was for rs. 451.
6. The driver misbehaved with me and threatened me too. Any how with the help of the other persons at the destination i could pay him rs. 300/- mean while he tore off my baggage by pulling and throwing aside.
I could hardly catch my train. Please redress my grievances.
Regards - ratan singh. [protected]