[Resolved] Ola Cabs — Regarding refund for issue CRN 37850308 on 10 feb 2015
Pune, Maharashtra, India
I have faced issue with my booking reference(CRN[protected]. The booking was done in advance for ride on today(10.Feb.2015) at 6:00 A.M for Pune Airport drop to catch the flight at 7:35 A.M.Cab arrived at 6:10 A.M and I have informed the driver to drop me at Pune airport. The distance from my pickup location(Pimple Saudagar) - Pune Airport is 19 K.M.Driver unnecessarily took me on the wrong route and roam for around 1.5 hours 52 K.M far to reach the airport. Due to that, I have missed my flight. I have raised the complaint by calling on customer care number and ask to refund my flight money.They have accepted their mistake but not taking issue that seriously and now they are not responding my mails and calls. They have suggested to send you the copy of the ticket and i have provided them all scan copy of my tickets. I have purchased new ticket of cost Rs.12, 197and amount paid to driver. Regards, Neha Goyal [protected]@gmail.com [protected]
Complaint marked as Resolved
They have not taken any step to resolve my complaint as i am still chasing them on daily basis but not getting any response.
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