Ola Cabs / ANI Technologies Complaints & Reviews

Hi,

I have book a OLA micro on 11th May 2016 10:50 AM, it shown me while booking the cab 1.6 times. the base fare showed Rs. 67/- (normal base fare is Rs. 50/-). After 4 Kms. Rs. 6 per km ( if it is 1.6 times means it will come Rs. 9.60 per km). the acutal charge should come around Rs. 80/- including waiting charge if any. But they have charged me Rs. 152/. I didn't argue with the driver, i have given the cash to him and went to office. I have travelled only 6 kms and the bill arrived to my mobile after completing my journey is Rs. 152. The journey time is only 20 minutes. The booking number is CRN[protected].

I booked a cab with ola on may 12th, 2016. The driver was madhu kumar ([protected]) and the booking reference number crn[protected], etios liva ka01ae2955. The driver didn't give a call when he arrived at the pick up point. We tracked the cab and after sitting in the cab, he told that the booking was cancelled automatically and told us to book again. While we were booking he accepted the booking another person booked as he got a peak pricing on the other booking. He told us to get down as he had another person to pick now. This type of irresponsible behaviour is not expected from ola drivers. I missed my meeting because of the delay caused.

I have booked ola cab on 11th may 2016 For travelling on 12th may 2016. I have received sms stating the cab details. But without any information cab did not arrived. Called 2-3 times but not received by the driver. I trevelled from local taxi. After 2hours i received sms stating that, i have travelled in ola and my bill is Rs.119. This is absolute cheat treatment from ola to me. The cab details are-
Mr.Bubai Saha
WB170253
Swift Dzire
Ph-[protected]

Hi Team,

In Bengaluru,

OLA drivers are getting cheated by OLA because of MBG offers reduction on daily basis. Like the MBG offer rate for n number of booking which i was getting one month before is decreased gradually on daily basis by 1500 and it's decreasing daily.

OLA is not giving any explanation for how they are calculating the MBG offers and why they are decreasing it on daily basis.

This is cheating game on drivers by OLA. If MBG goes down like this day by day. They don't even provide our actual earning some other day. Please take immediate action and save drivers.

I booked ola micro and reach bhayender and then the driver says the system is not working, and i had to pay 600 which i dont even pay for normal cab, that too it was ola micro 6 rs per kilo meters, this is what happen with me for the last ride as well, now a days ola is getting too bad, last time also happend the same his system was not working then had to pay extra

The driver took a longer road and added a distance of almost 20km than originaly needed. Not only did he raise the meter up to 740 rs he claimed 1100 for the ride. Same day evening i took a cab from abt 4-5 km closer and ths rate was only 180.I feel cheated and have lost all trust in ola cab service. I have recently regularly been using ola cabs over uber but Ihave neve been cheated as I have been today. Please re-emberse me of the extra money I have paid or somehow rectify this mishap

Mumbai OLA Cab number: MH01BT9474 driver name Sayed Salim reported much earlier in time though he was called at 5:00 am and he waited just for 5 minutes though advised by my wife that we are coming down as we have a train departing from Mumbai Central station on 6th May, 2016.

This has caused great agony to me, my wife and my kid aged 8 years, we nearly missed the train as that early in the morning, I had to run out and catch a Taxi and got blackmailed and paid upto 4 times the fare to reach the station causing mental and physical agony by this dis-service.

This is not expected from a cab service!

I request clarification and / or would request he forum to help out.

Regards,

Dinesh Relwani

Yesterday i had travel from dadar to jogeshwari east

Travel km 16.71

Time travel 71.2 min

Rs. 592

I have paid rs. 592 for 16.71 km

Ola cheated me and i have called the customer care and telling the issue but there is no proper reply and response from them,

Ola customer care can"t raise the complaint from customer and the cheating me and irritating me with there irresponsible.

Billing details below

Crn:[protected]
Ritz mh03bc4870
Driver name & no:- mohammed ahmad khan ([protected])

As per given in ola apps below amount is correct

From swami gyan jivandas marg dadar to jogeshwari east near ramwadi bus stop

First 4 km after 12.71 km estimated tax & fees total 16.71 km
Rs 100 rs 139.81 rs. 32 rs. Rs272

Regards
Sankalp desai
[protected]/[protected]

My Invoice amount was 575 but i have been charged Rs. 900. The driver was insisting that the bill is wrong and he has spoken to his call centre and they have told him to charge this amount. He also insisted that i need to pay the toll though it was not applicable and asked forRs. 875. When i handed over Rs. 900 he told me that he does not have change.
Please let me know what I need to do as I had to comply due to my flight timing.

I had booked ola sedan cab on 9.5.2016 - and booking was received with CRN[protected] for time 20:13:00. But at the time of picking. it was not available because of that we were unable to attend one award function at Amer magestic Hotel. Therefore we got a profile notice. Due to Absence on that time. So we want to file a case on Ola cab. and it was too cancel again at night with booking CRN[protected]. Very Poor Service.

Take ownership Ola. My sister had a ride booked from sector 5, for 11PM tonight 3 hours in advance. The ride was assigned to a driver (CRN[protected], who refused to do the pickup, because he was at Baguihati 30 minutes before the assigned time. The driver outright refused to arrive, even after knowing it was a lady's pickup, and disconnected rudely. The ride was transferred to another driver (CRN[protected], who directly cancelled the ride.

Now here's the worst of it. When we called the support center, an agent named Albert took the call. It all went fine till I said that we needed a ride urgently as this was critical for a woman's security. Out of nowhere, the agent started experiencing "line issues" and said he couldn't even hear me. He was clearly audible, and I was in network area. He gave the closing script 5 times, while I kept shouting, and hung up.

The next call was taken to a supervisor Akbar, who said that the last agent had left for the day. Really? Really Ola?

Is this your level of maturity and responsibility? Agents freely disconnect calls on bogus grounds and drivers are misbhaved and irresponsible.

My grievance is not just against the drivers, but the agents, none of whom show any amount of care for women's security and the responsibility of their profiles.
Had anything gone wrong tonight, none of Ola's escalations and empathy could have made things right.

Shame Ola, shame.

Very poor service by ola cab - booked a cab and received sms showing cab comes in 6 min but when talk to driver ram autar he told his gprs not working so not able to pick and said to me cancel and reebok again, again same cab booked with same driver it happens three time than i again book sedan and driver rambeer sing also gave same excuse and both cabs are at z square and after final effort dirver sahil said he is at yashoda nagar bypass. No one come to pick and account also block. For such a worst service who gona pay...

I booked an Olataxi today (10.05.16) at 05.30pm Ref[protected] Driver Rudresha C Ph [protected]. The application showed that the vehicle had arrived at the pickup point but I could not see it. Meanwhile the application started showing I was travelling and I tried to contact the driver but could not. Later my olamoney account was debited with Rs.98 being the fare for a journey which I did not make. Please arrange for refund of the money.

I am not a customer. I am in tamilnadu. I have never used ola cabs.

But everyday i am receiving about 30 sms to my mobile - some communication meant for the customer / driver is being sent to me.

Its becoming a head ache. I already orally complained to your staff when they called me, then i tried blocking the number from my mobile and so i dont receive the calls now, but the messages are coming to me non-stop.

So please delete my phone number from your database

Hello,

We have booked a ola cab on 8th may'16 & received a confirmation vide crn [protected] / "say ola to your driver srinivasa t ([protected]). Xcent ka52a1814 to pick you up @ 08:45 pm, 08th may".
The cab arrived on time and when 4 ladies boarded along with a kid of 7 years old for the destination (Shanti nagar bus station), the driver misbehaved and stated that, he can not accept the kid. When we tried to explain the driver that, the kid belongs to one of 4 ladies, he was very rude and merciless and he cancelled our booking and asked the ladies to disembark.

Though, immediately we had another cab allotted, but the unruly behavior of the driver mr. Srinivasa has put all the passengers into deep mental agony as they were to catch the bus at 10 pm. However, with the 2nd cab arrival, they could not catch the bus.

This kind of behavior by the ola cab driver is totally uncalled for at the odd hours and need a stringent action

Request initiate necessary action and the same may be communicated back to us.

In the recent weeks, I have noticed that peak hour rates are being levied on otherwise non-peak hours with invalid excuses being made by the call centre stating that there are insufficient cabs in the area or there is high demand during that particular time of the day!

1. April 29th 9:00 am onwards I tried booking a cab in Mumbai (Powai to Parel) for almost 40 mins in an effort to book the car at standard rates! I've taking that route every Saturday since February and this was never the case. However, that day, it started indicating peak hour rates with 1.8x at first and then over the next few minutes it came down to 1.4x and stood on that! With no other option, I had to go with it. Invoice # CRN[protected]

2. May 6th around 4:00 pm I tried to book a cab in Bangalore (New Tippasandra to Thambu Chetty Palya) and yet again it started indicating peak hour rates again from 1.8x times initially and came down to 1.4x in 15 minutes and this was on Ola Share too. With the urgency to get to the destination, I had no choice but to take it! (Invoice # OSN[protected]

3. May 9th I tried to book a cab in Mumbai (Powai to Chakala) at 11:45 am and yet again the same peak hour rates of 1.4x applied to the booking! (Invoice # CRN[protected]

It is so unfortunate that a company that started so well and brought much peace of mind for consumers facing the transportation issues, is now looting it's customers! With monsoon season just round the corner, Mumbai residents will be the victims of yet another scam!

The authorities need to urgently intervene on this issue!

Ola people are totally non professional. Cancelling there rides frequently and charging improperly. Very poor and hopless service. They should buy new locks "tala " instead of cars. Bandh kardo agar service nahi de sakte to, pehle mini laaye, for micro laaye, lagtaa hai dheere dheere gayb ho jaayenge, sab car scrap me bhej do. Its the final destination of your company

Sir,
I booked cab via ola app.. I booked micro cab. Where i booked a micro cab for low fare.. But when i ride on the cab i was told that i will be charged 40 percent extra.. I spoke to costumer care also and they told that i have to pay the charges.. I was very much disappointed.. It should cost around 400. But i paid 722.. It is just a autocracy on their part. Please help

I booked a cab at about 5.36 a.m. today. Vehicle was 16 minutes away. It was perfect time to travel to my destination. I confirmed the booking. Then after 2 minutes or so I called the driver on[protected] at 5.40 am . he confirmed booking but was advising me that he is at the railway station which is 6.5 km from my destination. Being a coimbatorian I know the distance and told him it's only 5.5 max. He said he cannot come. This has caused me mental stress for me my family from kannur and confusion to arrange another vehicle till 6.10 a.M. which is due to ola problem. this particular driver should be removed from your rolls. Plus ola shd not allow . crn[protected]. I told him I will complain . I must be compensated for this .

I had to take an ola cab even though there was a surge pricing of 2.6 times with my mom above 60 yrs and 10 month old baby.After the trip i had to pay Rs:292 for 4.87 km from phoenix mall to madipakkam, chennai at 10 pm.How is this fair. what are authorities doing. Can any official look into the matter.
4.87 km 17.52 min

Sedan - White Swift Dzire
Upgraded from Mini

10:04 PM Radha Mohan Street, Velacheri, Chennai, Tamil Nadu, 600042
10:21 PM 5132, 8th St, Srinivasa Nagar, Sivaprakasham Nagar, Madipakkam, Chennai
Bill Details:
Base Fare for 4 km ₹80
Distance Fare for 0.87 km
₹8.7
Ride Time Fare for 17.52 min
₹17.52
Peak Pricing 2.6x
₹169.95

Total Fare₹276.17
Service Tax (5.6%)
₹15.47
Swachh Bharat Tax (0.2%)
₹0.55
Sub Total
₹292.19
Rounding Down
-₹0.19
Total Bill
₹292

A case has to be filed in the court regarding this issue.