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Ola Money Complaints & Reviews

www.olamoney.com

3.1

Updated: Jul 7, 2025

Complaints 1395

Resolved

792

Unresolved

603

Good! Ola Money values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ola Money step up their efforts to fully resolve all complaints 👍

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Ola Money reviews & complaints page 17

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Address: Room no. 5191, Near WhatsApp Restaurant, Hanuman Nagar, Turbhe Naka, Navi Mumbai 400705

I had a ride to Turbhe as on 26th November. After that ride, I had paid in cash, but it's still showing pending payment. Same day when I asked to driver about it he said it will show paid after some time . Since 2 days it's showing same as pending. Please resolve it.

+1 photos

Jan 17, 2022

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2021

Ola Money Customer Care's response Hi Komal, we apologize for the inconvenience caused, we request you to visit https://help.olacabs.com/support to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Drive refused online payment
So paid by cash. But on app still show payment due.
CRN [protected]

+2 photos

Dec 13, 2021

Complaint marked as Resolved

Resolved.

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2021

Ola Money Customer Care's response Hi Manjunath, we apologize for the inconvenience caused, we request you to visit https://help.olacabs.com/support to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I have taken ride on Nov 21st 2021 and completed my payment via paytm. But in my Ola app it's still showing as payment is due. This is second time happening for me. In past for one ride I have payed twice. Need your assistance here. I'm unable to book any ride niw

+1 photos

Feb 13, 2022

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2021

Ola Money Customer Care's response Hi Neha, we apologize for the inconvenience caused, we request you to visit https://help.olacabs.com/support to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I took a cab ride & at the end of the journey app of the ola driver was not working. He insisted that Ola app is not functioning and I need to pay in cash so I gpay him the amount of fair shown in ola app. Now the amount is showing pending in app.

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Dec 13, 2021

Verified Support

Hi Anzar, we apologize for the inconvenience caused, we request you to visit https://help.olacabs.com/support to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Erroneously selected payment status as ola money instead of cash
Already paid to driver(CRN [protected]) name Syed hasham 184 in cash phone number:[protected]
Kindly look at it as in ola payment is showing as pending and unable to book another ride

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Dec 13, 2021

Verified Support

Hi Durgadevi, we apologize for the inconvenience caused, we request you to visit https://help.olacabs.com/support to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Address: Bangalore

I booked a bad on 20th Nov, 05:20 pm and I paid by cash RS 96 as asked by the driver but for payment option in app GooglePay was selected. I paid to the driver to his GooglePay number .But still in app it is showing payment pending.
I have both screenshot of the ride I took and the GooplePay, you can see driver's name and GooglePay account holder name is same.

+2 photos

Jan 14, 2022

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2021

Ola Money Customer Care's response Hi Prabhatee, we apologize for the inconvenience caused, we request you to visit https://help.olacabs.com/support to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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From last 3 trips I have paid cash for Ola commute and every time it shows payment pending in App. There is no proper channel to report this issue.
I have lost around 500 Rs.

This is really big trust isue with Ola. We feel like cheated. Please refund the excess amount charged

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Dec 13, 2021

Verified Support

Hi Vanishree, we apologize for the inconvenience caused, we request you to visit https://help.olacabs.com/support to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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HI team,

I have taken a ride from 1 nizampet road, kukatpally, Hyderabad (India) to Akshara college, kakatiya hills, Hyderabad (India) on today which is Nov 22nd 2021 and fare was 101 rupees. Due to network issue I was not able to do online pay. so, I paid him with cash which is 110 (I left the 9 rupees as tip) . Now, I am trying to book another ride but on the app it shows I have due of 99 rupees.

Check with auto driver and resolve the issue.

Check my below details:
date: 11/22/2021
number: [protected]

Ride details:
Auto- CRN [protected]
name: Mudavath Srinu

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Dec 13, 2021

Verified Support

Hi Aajay, we apologize for the inconvenience caused, we request you to visit https://help.olacabs.com/support to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

Aajay Sanagapati's [Complaint's author] reply, Dec 30, 2021

Hi Team,

I tried that but didn't find the suitable option to register the complaint. can you provide more information on this or fix the issue. it's been a while and I am unable to book my rides

Ola Money Customer Care

from Bengaluru, Karnataka

Jan 5, 2022

Verified Support

Hi Aajay, please note you will be able to contact over call by following the below steps:

Menu> Your Rides> Choose the Ride> Click on Support option> Select any of the nearest concerns and click on the "Call us" option and the call will be connected to our customer care department.

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I have paid cash to ola cab driver Rs.215 instead of Rs.206 on 13.11.2021 but in my app it's still payment showing pending...

+1 photos

Jan 14, 2022

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2021

Ola Money Customer Care's response Hi Komal, we apologize for the inconvenience caused, we request you to visit https://help.olacabs.com/support to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I have paid cash to ola cab driver Rs.100 instead of Rs.82 on 14.11.2021 but in my app it's still payment showing pending and I couldn't book further trips.kindly resolve the issue.

+1 photos

Jan 14, 2022

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2021

Ola Money Customer Care's response Hi Sai, we apologize for the inconvenience caused, we request you to visit https://help.olacabs.com/support to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Address: Bangalore

I took ola ride on 14th November at 12:40pm. At drop point I did upi payment of Rs 102. The driver told me he didn't receive but my bank account was debited with Rs 102. With no choice I did upi payment of Rs102 again.
This time he told me he received. When asked about Earlier payment he was harsh and didn't give proper explanation.
After some time I received a message that the payment was timed out and would be credited but its already November 19th, I am yet to be refunded. Request to look into this matter and refund.
Thank you

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Nov 20, 2021

Verified Support

Hi Kavitha, we apologize for the inconvenience caused, we request you to visit https://help.olacabs.com/support to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Address: Shivarama Bhat K Begur Bengaluru Karnataka

On Oct 15th 9.04 am travelled to kothanur dinne paid cash 93 rs. App shows still amount pending..and asking payment.not able to resolve issue by app links..CRN number [protected] driver Santosh

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Ola Money Customer Care

from Bengaluru, Karnataka

Nov 20, 2021

Verified Support

Hi, we apologize for the inconvenience caused, we request you to visit https://help.olacabs.com/support to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I had taken an ola cab on 8th October, 2021. The amount was ₹94 for the ride and right after I reached my destination, I have paid money to the driver through Phonepe and payment time is 12:09 PM. However, it's showing the bill is still pending and blocked me out of ola services.
I'd like this to be resolved

Dec 22, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2021

Ola Money Customer Care's response Hi Eshwar, we apologize for the inconvenience caused, we request you to visit https://help.olacabs.com/support to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I have paid cash amount to driver but it's still showing up on my screen as pending payment, please resolve this query as soon as possible, I am attaching screen shot also please find attached screen shot.

+1 photos

Dec 22, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Nov 18, 2021

Updated by [email protected] I have paid cash amount to driver but it's still showing up on my screen as pending payment, please resolve this query as soon as possible, I am attaching screen shot also please find attached screen shot.

Verified Support

Nov 20, 2021

Ola Money Customer Care's response Hi Priyanka, we apologize for the inconvenience caused, we request you to visit https://help.olacabs.com/support to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Continued Ola money harrasing my father from this number
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

+1 photos

Ola Money customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2021

Ola Money Customer Care's response Hi Nachiket, we apologize for the inconvenience caused., kindly write to us at [protected]@olamoney.com your email id or phone number registered with OlaMoney so that we can assist you further.

Nov 20, 2021

Updated by nachiket.c I have already written a mail

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Address: Room no. 004, E9. Patliputra CHS, Loknagri

I paid driver in cash but ola app shows pending payment of 397.

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Nov 20, 2021

Verified Support

Hi Swapnil, we apologize for the inconvenience caused, we request you to visit https://help.olacabs.com/support to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I had my ride yesterday. I paid 400 to the driver, but it is still showing as pending payment in the Ola app and not able to book...kindly solve the issues.

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Ola Money Customer Care

from Bengaluru, Karnataka

Nov 20, 2021

Verified Support

Hi Fareedh, we apologize for the inconvenience caused, we request you to visit https://help.olacabs.com/support to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Address: Kalwa

I took a ride ola auto from Teen hath naka Thane till sion station on 11th of October 2021 timeing 5:18pm.
CRN NO [protected]
I paid the ride in cash Rs.305 to the driver, but still receiving unpaid notification and messages for the same .
Kindly look into this matter.
And do the needful ASAP.

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Nov 20, 2021

Verified Support

Hi Nimisha, we apologize for the inconvenience caused, we request you to visit https://help.olacabs.com/support to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I took a cab from turbhe to ulwe yesterday and paid the driver in cash after the trip ended but the ola app shows that the payment is pending. Due to this I am unable to book any rides. Please resolve this issue before I stop using Ola.

+1 photos

Dec 22, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2021

Ola Money Customer Care's response Hi, we apologize for the inconvenience caused, we request you to visit https://help.olacabs.com/support to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I started my journey till kalyan station and my ride charges were 166 I have paid them in cash still receiving messages regarding pending dues.
Please do look into this issue

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Nov 16, 2021

Verified Support

Hi Tejal, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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