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Ola Money Complaints & Reviews

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Updated: Jul 7, 2025

Complaints 1395

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792

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603

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Ola Money reviews & complaints page 20

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On 21st September I used ola and paid cash of Rs.267 to the driver...however in my app it is showing Rs.267 payment is pending due to which I am not able to use ola as it asks me to pay the pending amount which I have already paid in cash to the driver...
Please help

+2 photos

Dec 7, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2021

Ola Money Customer Care's response Hi Sumita, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Hello,

My trip details are as follows,

CRN: [protected]
I paid Rs225 by cash to driver, but payment details not updated in the system and showing payment pending, kindly solve this issue as soon as possible.

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Nov 3, 2021

Verified Support

Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I had a ride yesterday and paid 96₹ but it's show's fee amount pending. Kindly resolve the issue.

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Ola Money Customer Care

from Bengaluru, Karnataka

Nov 3, 2021

Verified Support

Hi Madhumitha, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Tue oct 12 10:23 am
Auto .CRN [protected]
Paid cash 253

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Nov 3, 2021

Verified Support

Hi Sadia, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Yesterday I paid driver through Gpay after thr ride was completed but today morning when I logged in to app it shows that payment is still pending 340(while I had paid him extra with a total of 400 rs), I am having screenshots, and Booking number is Mini . CRN [protected]. Please resolve this issue because I'm unable to take more rides. And I'm attaching the screen shots along with this complaint

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Nov 3, 2021

Verified Support

Hi Zishan, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I've paid the fare price to the driver through gpay but it's showing that my payment is pending in the Ola app due to which I'm unable to get the bill of that payment from ola. Also the number to which I've transacted the amount is switched off.
Booking Details :
Mini•CRN [protected]
Amount paid : 557
From Belapur cbd to Oshiwara west

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Ola Money Customer Care

from Bengaluru, Karnataka

Nov 3, 2021

Verified Support

Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Dear Sir/Madam
I have booked vide your reference CRN[protected] on[protected] for travelling from vijinapura to old chandapura .
The vehicle registration no is KA-02-AF-6943 with gentleman driver name is girisha.b
We have settled the payment by the scanner given by him for Rs 760 vide google pay number[protected].
But still your account says as balance of Rs 720 due to you.
How do your driver leave us to come out of car without making payment.
Kindly check with him and settle the amount and his contact number is [protected] as given in your apps and remove the said due as paid already.

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Nov 3, 2021

Verified Support

Hi Maniyan, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I paid fare amount of my ola ride to the driver through gpay. Still, the app shows payment is pending. I can share the screenshot of the payment done, if you want.

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Ola Money Customer Care

from Bengaluru, Karnataka

Nov 3, 2021

Verified Support

Hi Rajlaxmi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Booking details
CRN [protected] DATED 26.10.21
Driver Maniyarasu D
Maruthi Ritz
Registration No TN85C 8116
AMOUNT Rs 350
Paid in cash still showing due
Ride from Chennai central to Adambakkam

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Ola Money Customer Care

from Bengaluru, Karnataka

Nov 3, 2021

Verified Support

Hi Ramachandran, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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All the cabs booked are paid, still out of nowhere a pending is shown for an amount of cab which was never booked

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Nov 3, 2021

Verified Support

Hi Mukti, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Hi team,
I paid via Google pay and the ride got cancelled and the amount got deducted not refunded, please check.
Attached screenshot for the same.

+1 photos

Dec 15, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2021

Ola Money Customer Care's response Hi Poornima, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I've paid the fare price to the driver through gpay but it's showing that my payment is pending in the Ola app due to which I'm unable to book other rides. Also the number to which I've transacted the amount is switched off.

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Nov 3, 2021

Verified Support

Hi Gayatri, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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On October 21 I took ride and paid for the raid .but in Ola app it's showing due.

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Ola Money Customer Care

from Bengaluru, Karnataka

Nov 3, 2021

Verified Support

Hi Mohankumari, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Hi team,
This is with reference to the ride take on Oct 25, 2021. I paid the driver by cash, but the payment is still shown as due.
Please note, this has happened twice with me and multiple times with people I know. Request you to resolve the issue as soon as possible.
Please find my details and the ride details:
Mobile number: +91 [protected]
Ride number: CRN [protected]

+1 photos

Dec 15, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2021

Ola Money Customer Care's response Hi Nisha, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Ola driver asked me to send the amount directly to his account so I paid him via gpay and I have details as well but in Ola app it's showing pending payment due to which I am unable to take new rides.
I have the proof of paying 75 to the driver in my transactions info. So kindly help me with this issue.

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 25, 2021

Verified Support

Hi Kavya, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I paid for a trip by cash to the driver. The fare was ₹150 now in ola appa it's saying as payment due. I can't make any bookings.

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 25, 2021

Verified Support

Hi Keerthana, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I paid Rs. 325 cash for a trip but on the app it shows that the amount is due. Please resolve this issue.
CRN: [protected]

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 25, 2021

Verified Support

Hi Pranjal, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I booked an Ola Auto on 24th Oct 2021.
The cost of the ride was Rs.262. I paid the driver Rs.262 in cash. But in Ola app still it is showing payment is due.

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 25, 2021

Verified Support

Hi Spoorti, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I had made payment of my last ride through cash. But the app is still showing that my payment is pending. Due to which I am not able to book my further rides... Please help ASAP.

+1 photos

Dec 1, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2021

Ola Money Customer Care's response Hi Hema, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I paid cash after my ride but it's still showing payment not done on the app

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 23, 2021

Verified Support

Hi Khushi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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