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3.1
Updated: Jul 7, 2025
Complaints 1395
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Ola Money reviews & complaints page 22

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Pranaam Mutreja
Oct 13, 2021
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Hi I have already paid in cash but it is still asking me to pay again online
Ola Money customer support has been notified about the posted complaint.
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Hi Pranaam, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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    Mohd Shoaib Ranasaria
    Oct 13, 2021
    Resolved
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    Resolved

    Kindly do the needful, as I have done payment of 170 in cash to driver and it's still showing pending confirm it with driver.
    +1 photos
    Nov 22, 2021
    Complaint marked as Resolved 
    Ola Money customer support has been notified about the posted complaint.
    Verified Support
    Oct 22, 2021
    Ola Money Customer Care's response     Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
    View replies
    My last ride on Ola auto was 19th October 2021, I paid to the driver in cash rs 270. But app is showing 270rs payment is pending. I have attached the ride details.Kindly resolve this issue.

    Fare paid in cash but still showing payment pending - Comment #3925580 - Image #0
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      S
      santhiya gopi
      Oct 13, 2021
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      Recent i took a ola auto. Paid the auto driver in cash. But still showing a pop up stating i have to pay the amount. Pls look in to it.

      CRN : [protected]

      From Surapet to Perambur railway station.
      Ola Money customer support has been notified about the posted complaint.
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      Hi Santhiya, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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        A
        Anirudh W N
        Oct 13, 2021
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        I had paid ₹298 by cash to my driver, but my app asks me to clear dues and I am not able to book another ride.
        Ola Money customer support has been notified about the posted complaint.
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        Hi Anirudh, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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          S
          srilakshmi sudhakar
          Oct 13, 2021
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          Showing payment pending on ola app even after paying cash
          Ola Money customer support has been notified about the posted complaint.
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          Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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            V
            Vaishnavi Magar
            Oct 12, 2021
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            I paid Rs.121 cash to the driver as he was not having google pay. But Ola app is still showing that the amount is pending. I'm not able to book any other rides because of that. Please look into this!
            Ola Money customer support has been notified about the posted complaint.
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            Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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              S
              Swarrna Swarrna
              Oct 12, 2021
              Resolved
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              Resolved

              Took ola auto ride on Oct 02nd in chennai.We given payment by cash .But still it is showing pending in ola app for that particular ride.Due to this issue I am not be able to book the other rides.
              +1 photos
              Nov 29, 2021
              Complaint marked as Resolved 
              Ola Money customer support has been notified about the posted complaint.
              Verified Support
              Oct 22, 2021
              Ola Money Customer Care's response               Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                N
                Nalini Shruthi
                Oct 11, 2021
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                I took ola auto on 5th October. As digital payment was not working I paid the driver fare in cash but it still showing payment pending...
                Ola Money customer support has been notified about the posted complaint.
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                Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                  S
                  suba cs
                  Oct 11, 2021
                  Resolved
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                  Resolved

                  Took ola ride on sep 29 in coimbatore..We made a payment through cash ..But still the ola app is showing due pending.Due to this issues I am not able to book the other rides
                  +1 photos
                  Nov 23, 2021
                  Complaint marked as Resolved 
                  Ola Money customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 22, 2021
                  Ola Money Customer Care's response                   Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                    S
                    Saqheeb Mohammed
                    Oct 11, 2021
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                    Address: Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road Koramangala India - 560034

                    I paid the auto driver personally through Google pay as Google pay through ola was not working properly...now in app it shows message as payment is pending
                    Ola Money customer support has been notified about the posted complaint.
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                    Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                      A
                      Aswin Cv
                      Oct 11, 2021
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                      I have paid to Rs 922 by cash to driver for the ride CRN [protected]. But after 2days when i checked ola it was showing the same amount was pending. I forced to pay the same amount to book another ride. I need refund of the same.
                      Ola Money customer support has been notified about the posted complaint.
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                      Hi Aswin, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                        R
                        Rani Mundhra
                        from Kolkata, West Bengal
                        Oct 11, 2021
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                        I have already paid the money of my last ride to the driver but it's showing payment pending and I have to pay it again to continue the service
                        Ola Money customer support has been notified about the posted complaint.
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                        Hi Rani, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                          S
                          ShatakshiS21
                          from Bengaluru, Karnataka
                          Oct 11, 2021
                          Resolved
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                          Resolved

                          I took ola auto on 11th October. On reaching the destination I gave cash but the driver didn't had change. He wanted to keep 8 rs change but I offered to pay though UPI. He started screaming 'I don't have time' and rudely started shouting to me and my mother. My mother went to take change from near by shop and meantime he kept shouting at me. Total amount was 122 but we gave 230 as there was no change. While shouting he asked to first UPI and was not giving our cash. After giving entire amount, he started screaming "fraud and I'll complain" when we warned him that we are going to complain about his rude behaviour and screaming.
                          +1 photos
                          Dec 4, 2021
                          Complaint marked as Resolved 
                          Ola Money customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 22, 2021
                          Ola Money Customer Care's response                           Hi Shatakshi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                            A
                            Arun Thakre
                            Oct 11, 2021
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                            Address: Ulhasangar 42104

                            I have taken ola ride on 10 Oct by auto...since digital payment did not happened so given cash of 126 Rs fare to auto deliver. But still its showing pending in my account. Pls. Resolve this issue asap.
                            Ola Money customer support has been notified about the posted complaint.
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                            Hi Arun, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                              D
                              Darshitha99
                              from Bengaluru, Karnataka
                              Oct 11, 2021
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                              I had paid money to ola driver but showing payment due. I took trip on 9 oct 21 from manyata tech park to Avenue road
                              Ola Money customer support has been notified about the posted complaint.
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                              Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                                Y
                                yogchip
                                from Mumbai, Maharashtra
                                Oct 11, 2021
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                                Address: Dahisar

                                I had paid cash payment after ride then why your app is showing for payment is pending.
                                CRN:[protected]
                                Ola Money customer support has been notified about the posted complaint.
                                View replies
                                Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                                  N
                                  Nishad Sangit
                                  Oct 11, 2021
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                                  I have selected ola money while booking but paid in cash Rs 137 to the driver at the end of the ride on September 30 but it is showing in pending dues.
                                  Ola Money customer support has been notified about the posted complaint.
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                                  Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                                    M
                                    Monisha Dhayalan
                                    Oct 10, 2021
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                                    I have selected ola money while booking but paid in cash Rs 72 to the driver at the end of the ride on September 25 but it is showing in pending dues
                                    Ola Money customer support has been notified about the posted complaint.
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                                    Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                                      V
                                      Vaishnavi Magar
                                      Oct 10, 2021
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                                      Website: Ola app

                                      I paid the ₹121 to the driver in cash as he said he didn't have google pay. But the app still shows that the money is pending, please pay it. I can't book another ride till I pay that amount. But why should I pay again if I have already paid the driver. Please look into this issue as soon as possible. I'm not able to book any further rides.
                                      Ola Money customer support has been notified about the posted complaint.
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                                      Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                                        @sh
                                        Oct 9, 2021
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                                        Today Oct 9th 12.07 pm .I booked ola auto and paid in rs.76 cash to driver since he said he didn't have gpay and asked me to pay in cash. But in app still showing as pending money. Resolve issue asap. I'm not able to book any other ride.

                                        crn [protected]
                                        Ola Money customer support has been notified about the posted complaint.
                                        View replies
                                        No information in support to solve this issue. Do ectify it from your end to revert that payment in my app
                                        Reply
                                        Rockins's reply, Oct 10, 2021
                                        They are a team full of ###, they don't have a CUSTOMER care number that we should call and they are asking for money even if we have paid it...and they don't resolve any issue...have they resolved yours????
                                        Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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