Ola Money Complaints & Reviews

I have selected ola money while booking but paid in cash Rs 72 to the driver at the end of the ride on September 25 but it is showing in pending dues

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 22, 2021

Verified Support

Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Website: Ola app

I paid the ₹121 to the driver in cash as he said he didn't have google pay. But the app still shows that the money is pending, please pay it. I can't book another ride till I pay that amount. But why should I pay again if I have already paid the driver. Please look into this issue as soon as possible. I'm not able to book any further rides.

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 22, 2021

Verified Support

Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Today Oct 9th 12.07 pm .I booked ola auto and paid in rs.76 cash to driver since he said he didn't have gpay and asked me to pay in cash. But in app still showing as pending money. Resolve issue asap. I'm not able to book any other ride.

crn [protected]

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@

@sh

Oct 9, 2021

No information in support to solve this issue. Do ectify it from your end to revert that payment in my app

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Rockins's reply, Oct 10, 2021

They are a team full of ###, they don't have a CUSTOMER care number that we should call and they are asking for money even if we have paid it...and they don't resolve any issue...have they resolved yours????

Ola Money Customer Care

from Bengaluru, Karnataka

Oct 22, 2021

Verified Support

Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I had booked a ola auto from my home powai to chembure, paid driver cash rs 180, but still it's showing that the money is due ...

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 9, 2021

Verified Support

Hi Hiten, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I made a ride in OLA AUTO on 28th September. I have option enabled to pay online. But Auto person requested cash on hand. So I paid him the cash on end of the trip. I am still getting the 190 rupees balance. I am not able to book any other rides from that day. Please close this. I am very displeased, there is no option to complain in mobile app. I had to search lot to register a complain. Please close it soon.

Ride CRN [protected]

Nov 27, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Oct 11, 2021

Updated by HariHaran Xenon Please take action against complaint soon. I am a frequent user of app. This is frustrating.

Verified Support

Oct 22, 2021

Ola Money Customer Care's response Hi HariHaran, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I have paid the ola drivers using phonepe and yet it is still showing that I have due amount and I can't book a ride without paying it.what is this awkward app ola has made like they get the money and still we are not able to book a ride.what a wasteful app and plus I have read they are going to take interest on the due charge after certain period...wowww...they are getting all the cream they can get from customers...customer has paid them and still they are not booking a ride showing there payment is due.you should hire some good software engineer ola

Nov 12, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2021

Ola Money Customer Care's response Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Rockins

from Bareilly, Uttar Pradesh

Oct 9, 2021

Do me your CUSTOMER care...you ### don't even have a CUSTOMER care number

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I paid the ola fare in cash but still showing the payment pending, why I don't understand. Please help me out!

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 8, 2021

Verified Support

Hi Zeenat, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Address: House no. 101 Goyla village

Even after paying rupees 263 in cash to driver. Still my app is showing my payment for 263 is due

Nov 8, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2021

Ola Money Customer Care's response Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Last ride I was charged with 69 Rs. I paid the amount by cash. Now it's showing that the payment due is 69 and I can't book another ride without paying it. Please resolve the issue.

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 8, 2021

Verified Support

Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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On Oct 4th I have taken a ride from Kovilambakkam to Pallavaram and paid Rs169 to driver's Google Pay account but in Ola app the payment status is due or pending. I have informed driver multiple times. Due to this issue I am unable to book cab.

Oct 8, 2021

Complaint marked as Resolved

Reached Ola support and get it resolved.

Ola Money customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2021

Ola Money Customer Care's response Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

Oct 08, 2021

Updated by immandotnet I am unable to register any complaint in http://help.olacabs.com either I don't have any option in Ola App also. I have shared my Google Pay screenshot for the payment details. Reached out Driver but no response from him.

No proper call backs or responses. Very worst customer support.

Verified Support

Oct 09, 2021

Ola Money Customer Care's response Hi, we apologize for the inconvenience caused., kindly write to us at [protected]@olamoney.com your email id or phone number registered with OlaMoney so that we can assist you further.

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immandotnet

from Chennai, Tamil Nadu

Oct 8, 2021

I am unable to register any complaint in http://help.olacabs.com either I don't have any option in Ola App also. I have shared my Google Pay screenshot for the payment details. Reached out Driver but no response from him.

No proper call backs or responses. Very worst customer support.

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Address: Ghatkopar, Kurukshetra, Haryana

I booked ola on[protected] from Ghatkopar to Airoli (CRN NO: [protected]) and when the ride ended I paid the fare by cash. But in my ola app it is showing that the fare is still due and payment needs to be done before I further book any ride from ola
Driver name : Jay Prakash
CRN NO : [protected]
Ride fare : 216
Date of ride : 6/10/2021

Nov 8, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2021

Ola Money Customer Care's response Hi Bhavana, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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On my recent ola ride I paid driver via cash but it's not updated in app hence I am unable to book ride without paying 102 again

Ola Money customer support has been notified about the posted complaint.

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Paurnima Partole Patil

Oct 6, 2021

Same happed with me twice, you have to mail them on [protected]@olacabs.com, and share details.

But they will charge extra 8rs to clear outstanding.

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I had paid the driver in cash at the end of ride because of poor network but he has not updated that he has received the payment. Therefore now it shows an outstanding amount of 102 rupees and hence I am unable to book any further rides. Please look into it and remove this wrongly charged outstanding amount.

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 8, 2021

Verified Support

Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Hi,

I had taken a cab on 23rd September 2021, and as the Google Pay was not allowing me to pay through it, I paid the driver by cash after reaching the location. Even after paying by cash, the Ola App is showing pending payment, and I'm also receiving messages regarding payment due to continue using your services.

I'd hereby request you to please look into this matter at the earliest and do the needful.

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 8, 2021

Verified Support

Hi Pinoy, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Hii Sir, KYC how long will it be I have added 9000 thousand to my wallet and there is no option for contact, the number is always busy, then call, i am not able to withdraw.please tell me

Ola Money customer support has been notified about the posted complaint.

Oct 06, 2021

Updated by Uikey1234 Hii Sir, KYC how long will it be I have added 9000 thousand to my wallet and there is no option for contact, the number is always busy, then call, i am not able to withdraw.please tell me

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 8, 2021

Verified Support

Hi, we apologize for the inconvenience caused., kindly write to us at [protected]@olamoney.com your email id or phone number registered with OlaMoney so that we can assist you further.

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Recently I've took a ride and paid through driver's GPay through his number as he said so. But still in the app it shows as unpaid. Please do the needful and rectify it.

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 8, 2021

Verified Support

Hi Smitha, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I've already paid the driver in cash after my ride, but the app is showing that my payment is still pending, I've already called the customer support but they just keep me on hold.

Nov 22, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2021

Ola Money Customer Care's response Hi Reeshma, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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An amount of Rs.203/- is showing outstanding in Ola app. No such dues are outstanding as per me.

Pls clear the amount shown as outstanding.

Pls look in the matter ASAP.

Thanks,
Sunita J

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 8, 2021

Verified Support

Hi Sunita, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Hello, I have booked an ola auto and everything went fine, after reaching the destination I paid the amount of 465 to the driver in cash, but it is still showing as pending payment, kindly help on the same...

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Its highly disappointing that i cannot book another cab with ola rides even after i paid in cash, it keeps showing amount pending . And there is no way of contacting or complaining.

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 8, 2021

Verified Support

Hi Mahek, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

Ola Money Complaints & Reviews

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Ola Money reviews & complaints page 23

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Paid cash to driver but still it's showing its balance

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Fare paid is not updated

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I have paid to drivers and yet it is showing my payment is due

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I've paid the ola fare in cash but still showing the payment pending.

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263 payment due

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Payment due of 69

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Payment is due but paid to driver's Google Pay account

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I paid fare by cash. But it is showing as due in ola app

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Driver was paid in cash but still shows pending payment

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Driver was paid in cash but still shows outstanding payment

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Paid In Cash, But Still Showing Pending Payment in App

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For wallet money to bank account transfer

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Paid but in app it's says as unpaid

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It's showing payment pending even after I paid in cash

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Paid in cash but still showing pending payment

Ola showing payment pending even after I paid in cash .

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