Ola Money Complaints & Reviews

Address: Chennai, India

Hello team

I paid for the drive on 24th sep, in cash to drive. Rs. 55. But it show pending in online. Pls look into the error and resolve.

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Sep 25, 2021

Verified Support

Hi Sumathi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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My ola account ([protected] Mamta Pawar)
Yesterday I booked an auto while booking it was by default ola money. But I didn't had balance in ola money hence I paid the driver Nenavath Balaji through PhonePe. But now in ola it is showing as payment pending of Rs 155 . Please help.
For reference attaching payment transaction and ride details.

Oct 27, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2021

Ola Money Customer Care's response Hi Mamta, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Due to online payment app issue, I've paid the cash to the driver of around 586 rs for Airport but now in app it's showing payment of 586 is pending. Please resolve

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Ola Money Customer Care

from Bengaluru, Karnataka

Sep 25, 2021

Verified Support

Hi Ashwin, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Due to network issue..online payment was not done.. paid in cash ₹121 to the driver after ride.
Still app shows that the payment is pending.. attaching screenshots from app

Nov 10, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2021

Ola Money Customer Care's response Hi Krutika, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I paid in cash after ride ends because I unable to pay via online because of network issue. But still it is showing payment is due

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Sep 25, 2021

Verified Support

Hi Shreeharsha, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Address: Madurai

I don't know exactly what type of payment option I chose when I booked, it was done in rush. Since I always pay in cash I paid the amount to the driver, but now the app is saying I have due and I have to pay it online. I don't know how to contact them their corporate customer care number is not in service. And the app's complaint service doesn't have this issue in particular. I don't know what to do, kinda struck not able to book any more rides without clearing the due for already paid ride.

Oct 30, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2021

Ola Money Customer Care's response Hi Hassan, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Took a ride in Bangalore, unable to pay online so paid cash at the end of the trip. But still the ola app is showing payment as pending
Details:
22 September 2021 06:52 PM Rs.262
Prime SUV•CRN [protected]

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Sep 25, 2021

Verified Support

Hi Ratchanya, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Took a ride in Chennai, unable to pay online so payed in cash at the end of trip.. but still the app is showing payment pending.
Details as below.
23 sep 2021 01:34 PM₹48
Auto•CRN [protected]

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Ola Money Customer Care

from Bengaluru, Karnataka

Sep 25, 2021

Verified Support

Hi Fathima, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Dear team,

I tried to pay the balance amount on 24th sept 2021 in your web portal but failed with an error message " something went wrong, please again". i tried with the same for 4 to 5 days. hence requesting you to resolve the same asap.

thank you

Oct 30, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Sep 23, 2021

Updated by Kish0101 take necessary steps as fast as possible

Verified Support

Sep 25, 2021

Ola Money Customer Care's response Hi, we apologize for the inconvenience caused., kindly write to us at [protected]@olamoney.com your email id or phone number registered with OlaMoney so that we can assist you further.

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The ride was taken on sunday late evening, by an ola auto,
ola app didn't allow through paying online, so paid ride amount of Rs. 47/- through google pay to the driver's account.

CRN [protected]

Please dpo the needful as soon as possible...

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Ola Money Customer Care

from Bengaluru, Karnataka

Sep 25, 2021

Verified Support

Hi Poornima, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I booked Ola cab on (14.09.2021) and ride got over and I paid Rs.271 by cash to driver. But it's still showing Rs.271 pending status. Kindly, Resolve this problem.

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Ola Money Customer Care

from Bengaluru, Karnataka

Sep 25, 2021

Verified Support

Hi Sanjana, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I paid my ride amount by cash and still showing pending ride balance

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Ola Money Customer Care

from Bengaluru, Karnataka

Sep 25, 2021

Verified Support

Hi Darshani, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I booked Ola auto on (22.09.2021) and ride got over and I paid Rs.220 by cash to driver. But it's still showing Rs.220 pending status. Kindly, Resolve this problem.

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Ola Money Customer Care

from Bengaluru, Karnataka

Sep 25, 2021

Verified Support

Hi Jawahar, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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My ola app is showing pending dues although all the rides I have taken has been paid. Kindly resolve this issue...

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I have booked an Ola auto on 20th September, 2021 and paid the fare ₹298 to the driver by phonepay. In the Ola app, I'm being shown a message "₹298 payment is pending"

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Ola Money Customer Care

from Bengaluru, Karnataka

Sep 25, 2021

Verified Support

Hi Vishal, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Address: 103, Green Terrece, Lane Number 5, Clover park View, Iricen Railway Colony, 411036, Koregaon Park, Pune, Maharashtra 411001

I am Senthilkumar, From Chennai- Last Sunday i take an auto rickshaw to reach Chennai Central and I paid the OLA CAB driver by cash on hand of 244rs but still OLA cab showing 244 rs pending

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Ola Money Customer Care

from Bengaluru, Karnataka

Sep 25, 2021

Verified Support

Hi Senthil, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Address: Flat No. GD, Jayanti Abasan, Jhowtala Road, Hatiara

I had paid by cash for the ride on 22nd September 2021 at 01:17 pm (Mini. CRN [protected])

But in the app it's still showing that i have not paid.

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Sep 25, 2021

Verified Support

Hi Shubhangi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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On August 28 2021 I took ola auto to reach Bhagat Ki Kothi Railway Station from Raika bagh (Jodhpur, Rajasthan). Since jodhpur ola auto drivers prefer cash, I booked the ride payment in cash.

On reaching destination I gave auto driver 100 rs. The ride amount was 72 rs. Since driver had only 10 rs in change I asked him th keep the balance amount.

To my surprise, since 3 weeks I am getting repeated calls and sms from ola money to clear my due of RS 122 for the service I have not used.
Even after putting so many complaints through customer care and Raising queries there has been no response from them.

My ride number is crn [protected]

I request to please stop this harassment of your consumer.

Thank you.
Ridhi Goliya

Nov 8, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2021

Ola Money Customer Care's response Hi Ridhi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Address: Hyderabad

Hi,

I have paid the amount by cash on 17th September 2021.
But Ola app is still showing the payment is pending.

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Sep 25, 2021

Verified Support

Hi Tanusha, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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CRN [protected]

I have paid for the ride through Phone pe.

But still shows payment is pending

Please resolve this issue

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Sep 26, 2021

Verified Support

Hi Shruthi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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