Ola Money Complaints & Reviews

Due to network issue..online payment was not done.. paid in cash ₹121 to the driver after ride.
Still app shows that the payment is pending.. attaching screenshots from app

+2 photos

Nov 10, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2021

Ola Money Customer Care's response Hi Krutika, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I paid in cash after ride ends because I unable to pay via online because of network issue. But still it is showing payment is due

Ola Money customer support has been notified about the posted complaint.

View replies

Ola Money Customer Care

from Bengaluru, Karnataka

Sep 25, 2021

Verified Support

Hi Shreeharsha, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Madurai

I don't know exactly what type of payment option I chose when I booked, it was done in rush. Since I always pay in cash I paid the amount to the driver, but now the app is saying I have due and I have to pay it online. I don't know how to contact them their corporate customer care number is not in service. And the app's complaint service doesn't have this issue in particular. I don't know what to do, kinda struck not able to book any more rides without clearing the due for already paid ride.

Oct 30, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2021

Ola Money Customer Care's response Hi Hassan, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Took a ride in Bangalore, unable to pay online so paid cash at the end of the trip. But still the ola app is showing payment as pending
Details:
22 September 2021 06:52 PM Rs.262
Prime SUV•CRN [protected]

Ola Money customer support has been notified about the posted complaint.

View replies

Ola Money Customer Care

from Bengaluru, Karnataka

Sep 25, 2021

Verified Support

Hi Ratchanya, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Took a ride in Chennai, unable to pay online so payed in cash at the end of trip.. but still the app is showing payment pending.
Details as below.
23 sep 2021 01:34 PM₹48
Auto•CRN [protected]

Ola Money customer support has been notified about the posted complaint.

View replies

Ola Money Customer Care

from Bengaluru, Karnataka

Sep 25, 2021

Verified Support

Hi Fathima, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Dear team,

I tried to pay the balance amount on 24th sept 2021 in your web portal but failed with an error message " something went wrong, please again". i tried with the same for 4 to 5 days. hence requesting you to resolve the same asap.

thank you

+1 photos

Oct 30, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Sep 23, 2021

Updated by Kish0101 take necessary steps as fast as possible

Verified Support

Sep 25, 2021

Ola Money Customer Care's response Hi, we apologize for the inconvenience caused., kindly write to us at [protected]@olamoney.com your email id or phone number registered with OlaMoney so that we can assist you further.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

The ride was taken on sunday late evening, by an ola auto,
ola app didn't allow through paying online, so paid ride amount of Rs. 47/- through google pay to the driver's account.

CRN [protected]

Please dpo the needful as soon as possible...

Ola Money customer support has been notified about the posted complaint.

View replies

Ola Money Customer Care

from Bengaluru, Karnataka

Sep 25, 2021

Verified Support

Hi Poornima, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I booked Ola cab on (14.09.2021) and ride got over and I paid Rs.271 by cash to driver. But it's still showing Rs.271 pending status. Kindly, Resolve this problem.

Ola Money customer support has been notified about the posted complaint.

View replies

Ola Money Customer Care

from Bengaluru, Karnataka

Sep 25, 2021

Verified Support

Hi Sanjana, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I paid my ride amount by cash and still showing pending ride balance

Ola Money customer support has been notified about the posted complaint.

View replies

Ola Money Customer Care

from Bengaluru, Karnataka

Sep 25, 2021

Verified Support

Hi Darshani, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I booked Ola auto on (22.09.2021) and ride got over and I paid Rs.220 by cash to driver. But it's still showing Rs.220 pending status. Kindly, Resolve this problem.

Ola Money customer support has been notified about the posted complaint.

View replies

Ola Money Customer Care

from Bengaluru, Karnataka

Sep 25, 2021

Verified Support

Hi Jawahar, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

My ola app is showing pending dues although all the rides I have taken has been paid. Kindly resolve this issue...

Helpful

Found this helpful?

1 Comment

I have booked an Ola auto on 20th September, 2021 and paid the fare ₹298 to the driver by phonepay. In the Ola app, I'm being shown a message "₹298 payment is pending"

Ola Money customer support has been notified about the posted complaint.

View replies

Ola Money Customer Care

from Bengaluru, Karnataka

Sep 25, 2021

Verified Support

Hi Vishal, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 103, Green Terrece, Lane Number 5, Clover park View, Iricen Railway Colony, 411036, Koregaon Park, Pune, Maharashtra 411001

I am Senthilkumar, From Chennai- Last Sunday i take an auto rickshaw to reach Chennai Central and I paid the OLA CAB driver by cash on hand of 244rs but still OLA cab showing 244 rs pending

Ola Money customer support has been notified about the posted complaint.

View replies

Ola Money Customer Care

from Bengaluru, Karnataka

Sep 25, 2021

Verified Support

Hi Senthil, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Flat No. GD, Jayanti Abasan, Jhowtala Road, Hatiara

I had paid by cash for the ride on 22nd September 2021 at 01:17 pm (Mini. CRN [protected])

But in the app it's still showing that i have not paid.

Ola Money customer support has been notified about the posted complaint.

View replies

Ola Money Customer Care

from Bengaluru, Karnataka

Sep 25, 2021

Verified Support

Hi Shubhangi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

On August 28 2021 I took ola auto to reach Bhagat Ki Kothi Railway Station from Raika bagh (Jodhpur, Rajasthan). Since jodhpur ola auto drivers prefer cash, I booked the ride payment in cash.

On reaching destination I gave auto driver 100 rs. The ride amount was 72 rs. Since driver had only 10 rs in change I asked him th keep the balance amount.

To my surprise, since 3 weeks I am getting repeated calls and sms from ola money to clear my due of RS 122 for the service I have not used.
Even after putting so many complaints through customer care and Raising queries there has been no response from them.

My ride number is crn [protected]

I request to please stop this harassment of your consumer.

Thank you.
Ridhi Goliya

Nov 8, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2021

Ola Money Customer Care's response Hi Ridhi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad

Hi,

I have paid the amount by cash on 17th September 2021.
But Ola app is still showing the payment is pending.

Ola Money customer support has been notified about the posted complaint.

View replies

Ola Money Customer Care

from Bengaluru, Karnataka

Sep 25, 2021

Verified Support

Hi Tanusha, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

CRN [protected]

I have paid for the ride through Phone pe.

But still shows payment is pending

Please resolve this issue

Ola Money customer support has been notified about the posted complaint.

View replies

Ola Money Customer Care

from Bengaluru, Karnataka

Sep 26, 2021

Verified Support

Hi Shruthi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have taken ola cab on september 21th 2021 i have paid in cash 537rs but it still shows payment is due in app... contact: [protected]

Ola Money customer support has been notified about the posted complaint.

View replies

Ola Money Customer Care

from Bengaluru, Karnataka

Sep 26, 2021

Verified Support

Hi Nishanth, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

Reply

N

Nishanth123

Sep 26, 2021

I don't find an option in the Ola app to register a complaint about the same. I don't really know why it's so difficult to solve a simple issue.

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I took a ride on Friday.I paid for the ride but still it is showing that the payment is pending

Ola Money customer support has been notified about the posted complaint.

View replies

Ola Money Customer Care

from Bengaluru, Karnataka

Sep 26, 2021

Verified Support

Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I took ola ride on september 20th 2021, and paid money of rs.191 by cash.
But still in app, details are not updated properly and insisting to pay the due amount of rs.191.
Even support in ola app is not working fine.

Ola Money customer support has been notified about the posted complaint.

View replies

C

charret sophia

Sep 21, 2021

Even i checked with the driver, in his app also details were not showing properly.

Money paid by cash but still in ola app is not reflected - Comment #3896653 - Image #0

Reply

Ola Money Customer Care

from Bengaluru, Karnataka

Sep 26, 2021

Verified Support

Hi Charret, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

Ola Money Complaints & Reviews

File a complaint to Ola Money

Ola Money reviews & complaints page 26

Paid for the ride in cash.. still app shows that the payment is pending..

Post your Comment

I paid in cash after ride ends because I unable to pay via online because of network issue. But still it is showing payment is due

Post your Comment

I paid in cash

Post your Comment

Paid cash for the ride but the app still shows payment pending

Post your Comment

Ola auto payment pending but paid cash

Post your Comment

Issue on payment of Postpaid dues

Post your Comment

Paid money for ola ride, still it displays as payment pending...

Post your Comment

Pending payment error

Post your Comment

Complaint about pending balance

Post your Comment

Showing money pending!

Post your Comment

Pending dues error

Issue with payment. CRN 5606077642

Post your Comment

Ola auto booked and I paid money by cash on hand

Post your Comment

Paid by cash but showing not paid in ola app

Post your Comment

Ola money- Wrongly charging ola postpaid money

Post your Comment

Paid by cash, ola is showing payment is pending

Post your Comment

Money paid through Phone pe but still shows payment pending

Post your Comment

Paid by cash, but app shows pending payment

Post your Comment

Payment pending issue

Post your Comment

Money paid by cash but still in ola app is not reflected

Post your Comment

Related businesses