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3.1
Updated: Jul 7, 2025
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Ola Money reviews & complaints page 24

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P
pallavi hirave
Oct 4, 2021
Resolved
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Resolved

Address: Pune

Hello Team,
Today I took auto ride and I paid driver with 50 Rs as a cash. But in my ola app it is still showing as payment is pending and pay via online mode.
Kindly check this with driver and your system.

Hope you will update that in system asap.
Now I am not able to place any new ride. Due to this issue.kindly check it immediately.
+1 photos
Nov 10, 2021
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Oct 08, 2021
Ola Money Customer Care's response Hi Pallavi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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    D
    Divyasri.tm
    from Chennai, Tamil Nadu
    Oct 4, 2021
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    I have booked a ride on sept 17, 2021. I have paid Rs.107 to ola ride in cash. But till now it shows pending payment and i am not able to book any other rides further.
    Ola Money customer support has been notified about the posted complaint.
    View replies
    Hi Divyasri, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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      S
      Surekha V
      Oct 4, 2021
      Resolved
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      Resolved

      Address: Hyderabad

      I took a ride on 18th sept and paid by cash. But it is still showing pending payment and I cannot book another ride. Please resolve the issue
      +1 photos
      Nov 5, 2021
      Complaint marked as Resolved 
      Ola Money customer support has been notified about the posted complaint.
      Verified Support
      Oct 05, 2021
      Ola Money Customer Care's response       Hi Surekha, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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        P
        Prathima N
        Oct 4, 2021
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        Address: 1/3mathru Nilaya Puttaranganna Layout 1st Main Road Sheshadripuram

        After paying in cash it showing payment due I cannot make another cab for a ride
        Ola Money customer support has been notified about the posted complaint.
        View replies
        Hi Prathima, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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          P
          Prashanthsc
          Oct 4, 2021
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          I booked a ride on 20th sep 2021 and paid the driver through phone pay on his number. When I tried to book another ride it's showing as pending. I thought it would get updated in a while but it didn't. So pls resolve this as soon as possible.
          Ola Money customer support has been notified about the posted complaint.
          View replies
          Hi Prashanth, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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            J
            Jeddy Almeida
            Oct 3, 2021
            Resolved
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            Resolved

            I had already paid the driver in cash on 22nd September 2021 but it still shows as pending. Tried everything on your app but there is no option to address this issue. Please resolve this at the earliest.
            +1 photos
            Nov 11, 2021
            Complaint marked as Resolved 
            Ola Money customer support has been notified about the posted complaint.
            Verified Support
            Oct 05, 2021
            Ola Money Customer Care's response             Hi Jeddy, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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              M
              Mahantesh Dalal
              Oct 3, 2021
              Resolved
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              Resolved

              Hello My name is Mahantesh. I had travelled to sunvak pride, Model House street Basavanagudi from Kirloskar layout, Bangalore on 1st October 2021 in between 01.15 pm to 02.45 pm. The ola driver insisted me to pay to his personal phonepe so I did it but when in the eve I checked my ola it's showing due amount. I have attached the details of travel and also payment details. Request to close this asap.
              +4 photos
              Nov 6, 2021
              Complaint marked as Resolved 
              Ola Money customer support has been notified about the posted complaint.
              Verified Support
              Oct 05, 2021
              Ola Money Customer Care's response               Hi Mahantesh, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                P
                Prajakta Memane
                Oct 3, 2021
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                Address: pune

                My auto driver refuesd to take online payment (through ola cabs), and further he suggested me to pay bill either by cash or to his personal gpay account .(It was approx 10.20 pm) Since i was running out of cash, i did payment to its personal gpay .
                After an hour i had wanted to book another cab, ola app has it started showing me YOUR PAYMENT IS DUE . So i had to pay the fare 2nd time since i was unable to book another fare . Please return my moeny as soon as possible
                Ola Money customer support has been notified about the posted complaint.
                View replies
                Hi Prajakta, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                  A
                  alby alex
                  Oct 2, 2021
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                  Address: #14 16h#main road, 14th cross btm 2nd stage

                  I have paid till date all cash accurately.then payment due is reflecting I already paid 250
                  Ola Money customer support has been notified about the posted complaint.
                  View replies
                  Hi Alex, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                    P
                    Prerana DV
                    Oct 2, 2021
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                    Bill has been paid by cash. But it still shows pending in app. Please resolve this issue as soon as possible
                    Ola Money customer support has been notified about the posted complaint.
                    View replies
                    Hi Prerana, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                      H
                      Harsha9876
                      Oct 2, 2021
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                      Address: Amrut dham.Airoli -704

                      I have already paid cash to the driver on 25th sep but still it is showing payment due in ola app..
                      Ola Money customer support has been notified about the posted complaint.
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                        V
                        Venkitta Subramanian
                        from Bengaluru, Karnataka
                        Oct 2, 2021
                        Resolved
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                        Resolved

                        My Ola Money account is suspended with the balance amount of Rs.500. I have already uploaded KYC documents and pending for driver verification

                        I have called and sent the email to Ola support to close my ola money account but there is no response from them

                        I don't want to use OLA in the future and I need my Ola money back to my bank account
                        +2 photos
                        Nov 14, 2021
                        Complaint marked as Resolved 
                        Ola Money customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 05, 2021
                        Ola Money Customer Care's response                         Hi Venkitta, we apologize for the inconvenience caused. Kindly note that we have replied to the concern to your registered email ID with Ticket ‭#3633286.
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                          A
                          Avinash kumbar
                          Oct 2, 2021
                          Resolved
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                          Resolved

                          Address: Attiguppe,incometax layout binny layout, Bangalore

                          Sept 24th I booked a ola cab CNR [protected]
                          And I paid a money by cash mode instead of ola app .. and still it showing payment is pending.
                          Do the needful.
                          Nov 24, 2021
                          Complaint marked as Resolved 
                          Ola Money customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 05, 2021
                          Ola Money Customer Care's response                           Hi Avinash, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                            K
                            kriti krishna
                            Oct 2, 2021
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                            Address: Bangalore

                            I have already paid in cash to the driver but it shows I have a pending payment
                            Ola Money customer support has been notified about the posted complaint.
                            View replies
                            Hi Kriti, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                              P
                              prasad mv
                              Oct 2, 2021
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                              Address: Hyderabad

                              I M V Prasad paid f t4or my ride from residence to Rail to nilayam Rs.40/- through upi to bike driver Manoj on 27.9.21 @ 10.40 but still i am receiving messages payment pending Rs.38)- for Last ride.
                              Ola Money customer support has been notified about the posted complaint.
                              View replies
                              Hi Prasad, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                                K
                                Kooky
                                from Bengaluru, Karnataka
                                Oct 2, 2021
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                                Hii I'm Ashwini Booked an Ola auto dis morning[protected] from Ramchandrapuram to andarhalli payment was done by cash but still shows due in Ola app please resolve dis as soon as possible ..as I'm not able to book other rides
                                Ola Money customer support has been notified about the posted complaint.
                                View replies
                                Hi Ashwini, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                                  K
                                  kriti krishna
                                  Oct 2, 2021
                                  Resolved
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                                  Resolved

                                  I have paid the amount in cash but ola shows me payment is still due
                                  +1 photos
                                  Nov 23, 2021
                                  Complaint marked as Resolved 
                                  Ola Money customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 05, 2021
                                  Ola Money Customer Care's response                                   Hi Kriti, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                                    V
                                    vennila padmanaban
                                    Oct 2, 2021
                                    Resolved
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                                    Resolved

                                    I did paid for my last ride to driver directly, but then ola shows that my payment is pending and I should pay to continue the rideshare services.
                                    +3 photos
                                    Nov 5, 2021
                                    Complaint marked as Resolved 
                                    Ola Money customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 05, 2021
                                    Ola Money Customer Care's response                                     Hi Vennila, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                                      C
                                      Chaitali Dhuri
                                      Oct 1, 2021
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                                      Bill has already been paid with cash but the app still prompts me to make payment using Ola money. Payment is due .. please resolved this
                                      Ola Money customer support has been notified about the posted complaint.
                                      View replies
                                      Hi Chaitali, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                                        N
                                        Nandita Krishnan
                                        Oct 1, 2021
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                                        Hi I have already paid through cash for my last ride but it still shows pending please solve this issue ASAP.
                                        Ola Money customer support has been notified about the posted complaint.
                                        View replies
                                        Hi Nandita, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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