Ola Money Complaints & Reviews

On 28th April I booked Prime Sedan from Sarita Vihar to Mansarovar Garden and paid the driver by cash Rs. 300 wherein the amount came to Rs. 271 now I am getting messages to clear the dues by May 17

Dear Sir.Madam
I have never used Ola postpaid, but it happened by accident, and when I finished my Ola drive, I paid the money to the Ola driver in cash and over the phone. I have no due with Ola, and I am looking for a customer service number, but it is not available.

Dear sir, my KYC is not updated due to which m not able to pay my bill neither able to use ola service. Not paying the bill my CIBIL will get affect which will degrade mt credit rating. It's very serious issue but not attended properly

Shashwati Singh
[protected]

How many times you people will take to activate the card after payment.

Hi,

I'm unable to clear dues (Rs.154) using the clear dues button nor add money to the wallet as both the screens just keep loading and don't proceed further.
I have tried logging out clearing cache and logging in again. i have tried removing and reinstalling the app. Nothing has worked. I need to clear the dues today as it is the due date. Could you advise if there is a UPI ID for my Ola Money wallet / post paid using...

I was happily using Ola Wallet, but then suddenly one day Ola started Ola Post Paid and now I am stuck in that.

I have to repeatedly clear the dues. It is some kind of a fraud going on.

Why cant I simply pay from Ola Wallet and Transfer the money to wallet when I want to. Why this Post Paid service is being forced on me. I dont want it.

Kindly help. My number is [protected]

I have recharged ola account on 4th March 2021.my money debited from bank account but not credited in ola money

On 26th December, 2020 I had taken two Ola rides in Nagpur, the details of which are given below:
At 10:23 pm ( CRN[protected]) from Shankar Nagar to Sawarkar Nagar
fare was Rs.156/- -I PAID IN CASH.
I ALSO ADDED TIP OF Rs.20/-, also paid in cash
At 7:56 pm (CRN[protected]) from sawarkar nagar to Shankar nagar,
fare wasRs.84/- - I PAID IN CASH.
However, later in the night, just by chance I found out that it has been paid from ola post paid account. I was never asked about choosing payment method at any stage during booking ride. And the ola app has changed a lot during lockdown so I had completely lost touch. Also when I had to update it, It did ask for some particulars before I ordered the ola ride so I completely forgot about something called ola postpaid.
Immediately after discovering at night I did report the issue and mailed that payments have been made in cash within 2 hours of finishing 2nd ride. But look at the replies received. One is asked me to contact Zipcash, another is telling me about how to report the same issue using app! another one asked me to mail on different email id! Are you people in support department there to write mails and complicate issue or solve issue? zipcash is your payment agency/gateway but procedures are set by you so you take care of that. Don't ask any customer to go to another department like in government departments.
In January, when I again responded with same details I received the reply that 'ticket has expired' and I should have reported the issue within 48 hours. Mind you I had reported the issue within 2 hrs, that too late at night by staying awake and sacrificing my sleep. And this was confirmed by person to whom I spoke on 24th February.
If you ask me, if I had been incharge of the enquiry, I would have straight away called the drivers on 27th ( next day) confirmed whatever I had written in mail and after confirmation sent a mail to the customer that issue has been resolved. Sorry to say, this was not done at any stage.

After completing a ride, the driver demanded cash over Ola money postpaid claiming that he has not received the payment from Ola yet. My Mom paid the driver Rs.332/- in cash and went about. She was later asked to clear dues for the ride. A ticket was raised for the same and numerous customer care executive were explained regarding the incident by my mom and myself, despite everything there has been no resolution to the ticket and late fee has been added over and over again to a sum of Rs.150/- currently.

I took ride in ola on 26th March morning and it was showed the actual bill as 369

i was charged 369 * 3 times on the same day from ola money postpaid

Yesterday I was charged extra for a ride. After complaining, the extra amount of Rs. 98 was refunded and credited to my ola money wallet but the money is not showing in my wallet. My wallet balance is same as before.

I added ₹119 to ola money first to pay the driver, then I added ₹200 to pay the whole amount but ₹119 that I added in ola money not showing in ola money wallet
How will I get it back.
Pls hlep...
Total amount in the wallet should be ₹319 but it's showing ₹200...
what to do next pls help...

Hi olamoney
Several time i told to customer care
I paid by cash to driver
I was unaware about this postpaid service. Even cab driver didnt mention
Please stop threatening me by calls in name of legal action
I am so much irritated by this issue please plaese resolve it

Lalit

My wallet had been inactive for some period. I had some money in the wallet. I had been asked by ola to complete KYC to activate the wallet. Ola confirmed that only after activation of wallet only I can use the stuck amount. I did the same and wallet is active now. But surprisingly wallet Balance was showing 0 post activation. I was surprised and raised complaints. Since then Ola money support team is giving false promises of resolution and they do not bother to resolve. Funny part here is I had taken 2 rides in recent past for which the ride charges got deducted from Ola post paid. The total outstanding in Ola postpaid is much leases than the Wallet Balance what I have. I had asked Ola to first refund my money back in Wallet then only I will clear the postpaid and had asked not to put any late fee or give any reminder thru SMS/ call threatening for adding late fee (much logical). They acknowledged and accepted the same. Despite the acceptance I got Rs.50/- late charges plus reminders. When I complained again, after long argument they waved off Rs.50/-. But the frustrating calls and SMS are still on and my problem remains unsolved. I have escalated the issue till their founder level in social media but they seem not to be caring to resolve the complaint. May kindly help.

Driver threatening to drop off in the middle if cash not paid, quoting Ola’s inconsistent payment...Took 2 trips from and to airport and paid cash immediately to the driver.
But Ola money deducted and sms threatening that it will affect cibil score almost every day. So many emails, and no solution... one call Centre asks me to pay 65% and Ola will pay 35% to solve it to which I said no.

I have paid dues bt not updated in Ola app.

G pay deducted 2 times still pay now button was showing. Finally paid with phonepe but amount deducted 3 times from bank.
Registered email: [protected]@gmail.com
Ride code:
CRN [protected]...

Dear Ola,

I have booked a ola cab through Ola app from bhayander to Jogeshwari and fare is reflecting 694 and I had done the payment through Google pay, at the time of first payment money is deducted from my account but it's still reflecting in the app, I have to pay for the ride & while ride ends is reflecting I am liable to pay the fare. So forcefully have to pay 2nd time also and have contacted my bank too but they are stating contact ola for the settlement and now it’s 8 days still my money is not refunded

Attached is the inv copy for your reference, And

please revert as soon as earliest on this.

I have already paid the ola money post paid due amount thrice but its still showing due.
I have paid more than 1500 for this.
Even after paying repeatedly it shows due and late fee keeps on adding.

I again paid 500 which is deducted from my account but not reflecting in ola account.
Please look after this matter
I can't pay every time for services i haven't availed....

Dear all,

Currently wallet has 257 Rs balance and is in deactivated state.
Request ola money you to close wallet and credit amount to the source

We wrote mail 3 times but they are asking to show KYC to driver. We are in small city where Ola is not available. How can Ola ask us go to big city and take a ride to show original to driver

Mobile no [protected]


We confirm that there is no refund expected from the OlaCabs or any of the merchants partnered with OlaMoney.

Regards,