Claimed

Ola Money Complaints & Reviews

3.1
Updated: Jul 7, 2025
Complaints 1395
Resolved
792
Unresolved
603
Contacts

File a complaint to Ola Money

Having problems with Ola Money?

File a complaint and get it resolved by Ola Money customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Ola Money reviews & complaints page 29

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
sagar1969
Aug 6, 2021
Resolved
Report
Copy
Resolved

Address: Hyderabaf

I am using ola app since 2019, still now no issues - I paid ola money dues on[protected], so many transactions I cleared the ola money dues from the same Google pay account. Why this transaction not received your end. Please solve my problem.
+2 photos
Sep 20, 2021
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Aug 06, 2021
Updated by sagar1969
My mobile no [protected]
My gmail account vidya.[protected]@gmail.com
I received the ola money mails same gmail accounts

I once again tried to clear the dues but it shows server not found, please try...
Sir please solve my problem
Verified Support
Aug 07, 2021
Ola Money Customer Care's response
Hi Vidya, we apologize for the inconvenience caused. Kindly note that we have replied to the concern to your registered email ID with Ticket ‭#3486994‬.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    Rahul Wadhonkar
    Aug 5, 2021
    Report
    Copy

    Hi my name is Rahul Wadhonkar and l am facing problem in transferring ola money to bank account. Every time I am trying to transfer it shows this service is temporarily disabled from your account.Why l am facing that's sort of a problem. I need to transfer money on urgent basis. My friend don't have ola money app and l can only transfer through bank account only.
    Ola Money customer support has been notified about the posted complaint.
    Hi Rahul, we apologize for the inconvenience caused., kindly write to us at [protected]@olamoney.com your email id or phone number registered with OlaMoney so that we can assist you further.
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      P
      Poojuuuuuuuu
      Aug 5, 2021
      Resolved
      Report
      Copy
      Resolved

      I tried to pay money via Google pay but it was showing some error. So I tried to pay with phonepe. But money got deducted twice.
      Sep 8, 2021
      Complaint marked as Resolved 
      Ola Money customer support has been notified about the posted complaint.
      Aug 05, 2021
      Updated by Poojuuuuuuuu
      Please see the timing

      Aug 05, 2021
      Updated by Poojuuuuuuuu
      Again got detected after some time

      Verified Support
      Aug 07, 2021
      Ola Money Customer Care's response
      Hi, we apologize for the inconvenience caused., kindly write to us at [protected]@olamoney.com your email id or phone number registered with OlaMoney so that we can assist you further.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        Maheshjad
        Jul 30, 2021
        Report
        Copy

        Dear ola its been an unhandled issue where Im been ask to follow various method and also email to an specific address. I have a wrong transaction on my account which is not done by me

        A amount of 804 is been deducted from my postpaid ola amount

        Have emailed everyone as asked, ola support ola money but still its getting bounced between this two department, Im been ask to email them and the other departments is doing the same have a long trail mail can forward you
        Ola Money customer support has been notified about the posted complaint.
        Hi Mahesh, we apologize for the inconvenience caused., kindly write to us at [protected]@olamoney.com your email id or phone number registered with OlaMoney so that we can assist you further.
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          Rajkrn Vishvkrma
          Jul 27, 2021
          Resolved
          Report
          Copy
          Resolved

          Address: Rewa

          DEAR SIR,
          My Account is ban .my id no[protected] is 3rd year ola in Olaparty and I have broken any new rules till date, this time I accidentally put a post But I did not know that that account could be banned from the post. I have a lot of diamonds and gifting lying in my account, I will lose a lot. Please promise me in the last moment, any post or your rules will be broken. And official account is also going to come in my account till Monday, Please Sir, give me the last chance, I will do something new in this way, so that I can create an account, this is my first and last chance, please get my account no [protected] [[protected]].
          +1 photos
          Sep 16, 2021
          Complaint marked as Resolved 
          Ola Money customer support has been notified about the posted complaint.
          Jul 27, 2021
          Updated by Rajkrn Vishvkrma
          DEAR SIR,
          My Account is ban .my id no[protected] is 3rd year ola in Olaparty and I have broken any new rules till date, this time I accidentally put a post But I did not know that that account could be banned from the post. I have a lot of diamonds and gifting lying in my account, I will lose a lot. Please promise me in the last moment, any post or your rules will be broken. And official account is also going to come in my account till Monday, Please Sir, give me the last chance, I will do something new in this way, so that I can create an account, this is my first and last chance, please get my account no [protected][[protected]].
          Verified Support
          Aug 07, 2021
          Ola Money Customer Care's response
          Hi, kindly elaborate your concern and write to us at [protected]@olamoney.com your email id or phone number registered with OlaMoney so that we can assist you further.
          Helpful
          1 other people found this review helpful
          1 found this helpful
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            N
            Nandini Pandit Sayed
            Jul 18, 2021
            Report
            Copy

            Address: Airoli

            Hi all the money got debited from my account but it’s not reflecting in the app and kindly help on priority
            [protected]
            Ola Money customer support has been notified about the posted complaint.
            Hi Nandini, we apologize for the inconvenience caused., kindly write to us at [protected]@olamoney.com your email id or phone number registered with OlaMoney so that we can assist you further.
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              M
              Maheswari Bolla
              Jul 17, 2021
              Report
              Copy

              Amount gets deducted while withdrawing ola money and they say it as imps charges though the amount transacted doesn't come in that limit and some other amount is not withdrawn and shows 0 balance though there is amount
              Ola Money customer support has been notified about the posted complaint.
              Hi Maheswari, we apologize for the inconvenience caused., kindly write to us at [protected]@olamoney.com your email id or phone number registered with OlaMoney so that we can assist you further.
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                C
                Cvbcvb
                Jul 15, 2021
                Report
                Copy

                Made payment through ola money but the driver took cash also saying the money was not debited.
                Ola Money customer support has been notified about the posted complaint.
                Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  V
                  vijisha vijayan
                  Jul 11, 2021
                  Report
                  Copy

                  I had booked a ride on 28 june 2021 CRN[protected] from Dombivli to Sanpada. It costed me 477 inr. 88Rs we payed by wallet. Balance 389 we paid in cash to driver as insisted by him. But in ola postpaid its showing this 389 pending in our postpaid bill. Request you to remove the amount from our postpaid bill. As we already made payment.
                  Ola Money customer support has been notified about the posted complaint.
                  Hi Vijisha, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    J
                    Jagathesh
                    from Mumbai, Maharashtra
                    Jul 1, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Hi,
                    I utilized Ola service on 11th July 2021 in Pune, where the Driver insisted to pay by cash which I did and on the same day have sent mail to Ola informing about cash paid and also debit from Ola money for which have received the response with ticket id 3394837.

                    This ticket was not actioned by Ola, they have insisted to use the Ola application.

                    I was following up repeatedly, on 28th Jun 2021 I have received the response saying that they could not able to help in getting reversal.

                    Ola has to ensure that their drivers are well trained and instructed to accept ola money. Similar to my case there may be lot of people might have paid and unable to claim.

                    Need support to get the money back from ola.
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    Ola Money customer support has been notified about the posted complaint.
                    Hi Jagathesh, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      D
                      Damandeep Kaur Kaur
                      Jun 24, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      My Account is ban .my id no[protected] is 3rd year ola in Olaparty and I have broken any new rules till date, this time I accidentally put a post But I did not know that that account could be banned from the post. I have a lot of diamonds and gifting lying in my account, I will lose a lot. Please promise me in the last moment, any post or your rules will be broken. And official account is also going to come in my account till Monday, Please Sir, give me the last chance, I will do something new in this way, so that I can create an account, this is my first and last chance, please get my account[protected].+[protected]
                      my mobile No.[protected]+[protected]
                      my id No[protected][protected]
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      Ola Money customer support has been notified about the posted complaint.
                      Hi Damandeep, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        Jun 19, 2021
                        Report
                        Copy

                        Initially amount debited on 19/06/21 bank ref no[protected]/UPI-225, but i did not use ola rather later on i took another ola with 247.Kindly refund 225
                        Ola Money customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          T
                          Tushar Brahmbhat
                          from Vadodara, Gujarat
                          Jun 16, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: gotri road

                          Above account no [protected] wallet close please again again email but ola money side no help to me last 3 month please call to me close wallet acccount

                          [protected]

                          vinubhai n brahmbhatt
                          Aug 11, 2021
                          Complaint marked as Resolved 
                          Ola Money customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 25, 2021
                          Ola Money Customer Care's response
                          Hi Tushar, we see that the concerned team has addressed your concern with Ticket #3407431. Kindly reach out to us 24/7 with any query, we will be happy to assist you.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            aravind bejjanki
                            Jun 8, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Hyderabad

                            Dear Sir/Madam,

                            In the below transactions ID's: have been failed due to technical error.
                            Please verify and revert back to me as soon as possible.

                            1)FZTJ-8RBM-ZLBU
                            2)FZTJ-8RSD-80-JG
                            3)FZTJ-8SLN-8ER1
                            4)FZTJ-8TOG-NKXZ
                            5)FZTJ-8VUG-VYA6

                            I have forwarded to olamoney service team so many times they could response
                            Open ticket next day without resolving closing itself without customer consent.
                            But they didn't resolve since 31/05/2021.
                            Please take necessary action
                            I hope hear you soon
                            Thanks and regards,
                            B.Aravind.
                            [protected]

                            Olamoney everyday Credit Card.
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            Ola Money customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 25, 2021
                            Ola Money Customer Care's response
                            Hi Arvind, we see that your issue is resolved with Ticket #3389782. Kindly reach out to us 24/7 with any query, we will be happy to assist you.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              V
                              Vivek2083
                              Jun 5, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              I am using ola money mastercard. I swiped my card at shop For 4285 rs. Money got deducted from my postpaid balance but it is not credited to shop account. I am trying to contact ola customer support but there phone number is always coming as busy. I have even raised case with them, dropped email to them, even to escalation email address but no one is bothering to respond.
                              Was this information helpful
                              Aug 11, 2021
                              Complaint marked as Resolved 
                              Ola Money customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 25, 2021
                              Ola Money Customer Care's response
                              Hi Vivek, we apologize for the inconvenience caused., kindly write to us at [protected]@olamoney.com your email id or phone number registered with OlaMoney so that we can assist you further.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                V
                                Vivek2083
                                Jun 5, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                I am using ola money mastercard. I swiped my card at shop For 4285 rs. Money got deducted from my postpaid balance but it is not credited to shop account. I am trying to contact ola customer support but there phone number is always coming as busy. I have even raised case with them, dropped email to them, even to escalation email address but no one is bothering to respond.
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                Ola Money customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 25, 2021
                                Ola Money Customer Care's response
                                Hi Vivek, we apologize for the inconvenience caused., kindly write to us at [protected]@olamoney.com your email id or phone number registered with OlaMoney so that we can assist you further.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Swatiti
                                  May 17, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  On 25th Feb I had booked Ola cab from Bhopal Airport to Narayan Nagar. The fare shown was Rs 300/- on CRN [protected]. As I was waiting for the cab, the driver called and asked if I pay him in cash or through wallet. He wanted payment through cash. On destination I paid him Rs 300/-, as there was no other recourse available. I also raised the matter to the Ola support through app. They insisted that I pay the wallet amount too which was deducted. I took up the matter even on twitter with Ola support. There is a series of tweets in support.

                                  However Ola kept on harassing daily through at least 3-4 automated calls daily and WhatsApp message with increasing the interest amount since last 3 months and currently indicating Rs 451/- as the pending amount. They do not believe their customer of 5-6 and treat the cash payment given to driver as a tip.
                                  This is wrong on part of Ola to try to take double money through cash and wallet for a single ride at one hand and harassing the customer. Since then I have decided never to use Ola as their customer support people do not listen or cares.
                                  +4 photos
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Ola Money customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 19, 2021
                                  Ola Money Customer Care's response
                                  Hi Swatiti, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    Akanksha Hans
                                    May 12, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    On 28th April I booked Prime Sedan from Sarita Vihar to Mansarovar Garden and paid the driver by cash Rs. 300 wherein the amount came to Rs. 271 now I am getting messages to clear the dues by May 17
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    Ola Money customer support has been notified about the posted complaint.
                                    Hi Akanksha, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      Ambrose Rose
                                      May 5, 2021
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: Hno:179, Dr.B.R.Ambedkar Nagar.T.B.Dam,

                                      Dear Sir.Madam
                                      I have never used Ola postpaid, but it happened by accident, and when I finished my Ola drive, I paid the money to the Ola driver in cash and over the phone. I have no due with Ola, and I am looking for a customer service number, but it is not available.
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Ola Money customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 05, 2021
                                      Ola Money Customer Care's response
                                      Hi Ambrose, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
                                      Helpful
                                      1 other people found this review helpful
                                      1 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        S
                                        Shashwati Singh
                                        Apr 20, 2021
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Address: Bengaluru
                                        Website: [email protected]

                                        Dear sir, my KYC is not updated due to which m not able to pay my bill neither able to use ola service. Not paying the bill my CIBIL will get affect which will degrade mt credit rating. It's very serious issue but not attended properly

                                        Shashwati Singh
                                        [protected]
                                        Aug 5, 2021
                                        Complaint marked as Resolved 
                                        Ola Money customer support has been notified about the posted complaint.
                                        Hi Shashwati, we apologize for the inconvenience caused., kindly write to us at [protected]@olamoney.com your email id or phone number registered with OlaMoney so that we can assist you further.
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit