Ola Money Complaints & Reviews

Not able to add ola money due to non completion of kyc.
To complete kyc, there are 3 steps out of which the 3rd or the last option is uploading of selfie from gallery or clicking picture from camera. The option from selecting selfie from gallery is disable and also taking picture from there option is disabled due to which not able to add or load ola money.
It seems that ola is not bother to check this issue.
I want to get back my remaining ola money from the ola account else getting this issue resolved.

I tried to add rs 599 in ola money wallet through kotak bank account but transaction failed and account debited. Transaction reference number is kpg[protected], date 1 april 2019. Then i did the same with hdfc account which was successful. Verified with kotak bank about the success of the transaction. But ola money has denied receipt even after many followups and proof submission. Kindly address the issue.

Please note it's been month's i have uploaded document's for ola wallet & applied for kyc physical approval, it's showing our agent will visit you at given address within 1-2 but after a month no one has came for verification & alternatively, you can also get document's verified in cab in next ride for this i have booked cab many time as well, still driver didn't do any document verification. Very bad service facing from ola money they don't care and we don't have option to contact their customer service executive.

My father became a victim of debit card fraud. A fraud person
Pretended to be a bank person made following fraudulent
Transaction with my fathers debit card details.

1. Inr rs9, 000.00 from allahabad saving bank account
Yesterdayday (04/04/2019), towards a fraud purchase on by debit card
Pos/e – comm www. Olacabs.com
And the allahabad card used is *6140.

Total fraud deduction = inr 9, 000.

I request you to please cancel the transaction and refund the money
Back to the original bank account.

I would greatly appreciate your help in this matter.

Please let me know if you need any more information.

Thank you.

Today from my account no [protected] and from card no [protected] through otp some fraudulant person has consecutively debited rs 99, b rs 999, rs 3000, and rs 5000 from my account.

Unauthorised person called from mobile no :[protected]

My registered mobile no :[protected]

I crearly declare that the transaction was not done by me. The fraudulent person from the mobile no [protected] has done the txn. Please refund the amount.

Most times when i reload olamoney wallet i do with rs.599 and on 21-mar-2019 also i tried same. Selected the option "repeat" previous transaction (Of rs.599).

However money (Rs.599) was deducted from my icici bank account 2 times in consecutive transactions (Maybe first failed or bank gateway did not respond or some other technical issue) but i can clearly see money (Rs.599) deducted with 2 different bill numbers, transaction id's and one transaction has my custom message and another has some system generated numeric message. But the olamoney wallet was reloaded only once. However to have sufficient money i did another transaction of rs.256 this time it was successfully deducted from my icici bank account and also reloaded in olamoney wallet.

So for the 2nd transaction of rs.599, i wrote email to olamoney support email address ([protected]@zipcash.in) and provided them with all 3 screen shots - icici bank statement, olamoney wallet history and from olaapp - repeat last transaction mode of payment.

Now the executives keep raising request numbers on top of existing one. I've now as many as 4 request id's currently open for this same issue (#1536030, #1540450, #1540464 and #1552805). But none of them is resolving my issue. So far the support is pathetic and i've made my mind to overcome ola usage any further.

All i'm asking them is either refund the amount back to account or reload the same back to olamoney wallet. Still no concrete resolution from them.

Thanks, zuber

Hi,

I had ola dues of 500 (post paid) rupees. I recently got a call from[protected]. They sent me a link for payment. I paid the amount but my account still shows due pending.

I don't use ola very frequently much but O cleared amount as I didn't want to have any over dues.

Please refer image attached.

I didn't receive any message from ola after the payment. Least I want is Ola to assure me that my payment went to the right account

Hi, i made a transaction o[censored]tilising my payback points on amazon pay using ola money. The amount was debited from ola money and transaction was successful with reference no. Egis-pdwd-7lri. Amount was rs. 740.25/- and date of transaction was 11th march 2019. I confirmed with amazon team, that the funds have not been received by them.

After repeated followups with ola, they reverted on 22nd march 2019 that through payment aggregator payu, the money was paid to someone called balasubramanya. I have never heard about any such person.

Ola is not clearly responding to the queries.

Hi. I'm highly disappointed with ola service. They have activated post paid account to my account without my intervention. Now they are charging 1rs per day for late due. I am emailing to them from last two months to cancel post paid account.. But they don't care and we don't have option to contact their customer service executive. We are getting automated recorded call that saying to pay the post paid due amount. They are cheating innocent customers. I would be one of a happiest man if ola is banned in chennai. Please take necessary action. I would be happy send more details if you need my billing charge details

Hi, i'm namratha writing compalint regarding bad service from ola... It's been one week i have uploaded money for ola wallet.. Not applied for kyc physical documention approval, it's showing that we can do it in cab verfication, for that reason i have booked cab as well, still driver didn't do any document verification and also i have requested for exceutive to visit the place they also didn't turn up.. Its been one week still not yet received response from ola.. It's an medical emergency i need to transfer money to bank.. A very bad service facing from ola

I was booked cab on 6th feb 2019, at 1.30 am, i received message of low wallet money and show estimated amount rs. 509. While travelling my mobile battery down so i didn't get proper information. Your partner driver (Mazi ansari na, micro gold, wagnerr) asked me rs. 509 and i paid to him at 3.30 am.in morning i noticed that my wallet money also deducted rs. 409. So i had compliant approx 1.30 pm. And ticket no.[protected]. I received confirmation of compliant same day. But still today my money not refunded.

Hello,

Most of my ola booking, drivers are not accepting olamoney. They ask only for cash as mode of payment. Last two times, i paid cash to driver.in ola application, it automatically goes as ola money. Now after several update to [protected]@zipcash.in email, no response. Now they levied late payment charges as well.

Please deactivate the olamoney service and do the reversal of due payments for [protected].

Thank you,
Senthil

From some time I wasn't able to see my ola money postpaid account associated with my number when I called ola money postpaid team they said that I have requested for a deactivation of same but i havent requested for it. They say that they have email which were sent by my email after that they have deactivated it. when i reauested for those email they are non responsive on this matter. There is something fishy going on with ola money
Just to let you know that I am a ola select customer.

I took a ride from delhi airport to greater noida on 20th jan and the bill was 865, which i gave to the driver (Mahender manchanda) in cash entirely. However ola postpaid which i never selected for payment shows me that i have paid only 360 in cash and 500 is due, rs5 was deducted from ola money wallet. I also lodged customer care complaints to ola twice, but they always said they can’t do anything. Ola is constantly harassing me to pay this 500 rs which is not due on me in real and it’s their goo[censored]p. Kindly take action against ola.

Crn num for the ride:[protected]
Driver:mahender manchanda
Cab:swift dzire
My name: vidit sharma
Contact: [protected]

I had various bad experience in chennai where auto/taxi drivers cancelling my booking just because it's through olamoney. When i enquired they informed that ola not promptly settling down amount to them: it's pending for weeks, months & deprived of liquidity/ day to day routine expenses. Following cancelled:
10.02.2019 crn [protected]
28.02.2019 crn [protected]
Autodriver crn [protected] responded on 28.2.2019 but on reaching destination he informed delay/non receipt for earlier trips from ola. Image of ola is getting damaged & olamoney consumers suffer

Dear sir/madam,
On 27/02/2019 we booked a ola auto crn no is [protected] from 276/1b 3rd b cross raghavendra colony hulimavu to jnansweekar deeksha college kanakpura timings is 7.44 to 8.11. With auto driver is govindaiah v. R. He didnt accept our ola money and he took rs.180 cash also ola money deducted also.
Kindly this amount reimburse to my ola account.
Driver didnt pick the call now. So we compliant here.
Kindly do needful for further continue ola service.
My ola register no is [protected].

Regards
Leelavathi

I was paying for my grocery which I had bought from big basket through Ola money wallet. I had recharged the wallet with the bill amount of INR 300, for which the date and time is 26-02-19, 3:03 pm and the transaction id is EGAFFAF359V6. This amount was supposed to paid to big basket which I tried doing as well. The amount was deducted from the wallet for which the date and time is 26-02-19, 3:03 pm and the transaction id is EGAF-FALG-SXMG Big basket did not receive the payment at all, I had called them trice to enquire and the screenshot of them not receiving the payment is also attached. I had mailed everything to ola support but no response yet and the contact numbers obtained from the internet do not connect. Please help me resolve this, I have really tried everything and this seems to be my last help.

I tried to recharge ola money ₹599 on 24th feb 2019 at 11.30pm, amount got debited from my account but not received in ola money. Transaction got failed.
Could you please check and refund it to my bank account.
Could you please tell me when i can get money back.
This is first time i am recharging ola money and first transaction is failed which gives highly disappointed.

I used ola money wallet for booking irctc ticket. After the payment i am seeing the message on screen as - "payment successful and redirecting to site (Irctc)".

But from here, no progress. Nothing happened. Money deducted from ola wallet but the tickets are not booked in irctc website.

Irctc transaction id : [protected]

Ola wallet transation id : ega1-d6zq-eelu

Dear sir,

I have requested a ola taxi from your lucknow airport office for my residence at kanpur on 09/08/2018.

The person at the airport opened my account and booked the taxi for this journey from this newly opened account, attached to my mobile number [protected]..

I wanted to pay for the ride through ola money, therefore, my husband mahendra kumar dheer transferred rs. 1, 100 from his ola money account attached with his mobile number [protected] to my ola account ([protected]) while i was still in journey.

On reaching the destination the cab driver informed me that because my booking is not through ola money, the payment is to be made in cash. We paid in cash and my ola money, rs. 1, 100 remained unutilized.

Later on ola, for reasons best known to them, blocked my account.

Now they are refunding my money, rs. 1, 100, lying with them.

When i approach them they put me in circulation from their call centre to executive, to 'zipcash' their account handler and my problem is not solved. I have also given them option to return the money to source from where it has come but they simply do not do anything and my money is lying with them for more than 8 months.

You may take the matter, if it can be solved with your effort.

Thanking you

Yours sincerely

Prabha dheer
Mobile [protected]
E-mail [protected]@gmail.com