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Ola Money Complaints & Reviews

3.1
Updated: Jul 7, 2025
Complaints 1395
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792
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Ola Money reviews & complaints page 42

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S
Sudeshna Singha
from Bhubaneshwar, Odisha
Nov 5, 2018
Resolved
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Address: North 24 Parganas, West Bengal, 700074

I was supposed to.get a refund from OLA and the OLA Support asked me to keep the KYC updated, but everytime since saturday its showing, kimfeature is disabled & will be resumed shortly, but to my dismay, it hasn't resolved yet. The refund was supposed to occur by Today (05/11/2018) but due to lack of KYC its being halted . Address the issue asap & revert back to me at the earliest.
+1 photos
Dec 14, 2018
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Nov 13, 2018
Ola Money Customer Care's response
This is definitely not the kind of experience we would like anyone to have with us.
Please share the details of your issue on [protected]@zipcash.in
Our experts will get back to you at the earliest with a resolution.
Dear Team,

I had done payment of 1999 through UPI using Google Pay to Ola Money but amount got deducted from my account but not received in my ola money account .
It's been almost 20 days but haven't received my money.I raised the concern with Google Pay but not received any response

account showing kyc disabled - Comment #3268309 - Image #0
Dear sir my SBI account a/c [protected] debited for 9999 on 5 Nov 18 through my debit card ending with 6172. Which i blocked now.

It is fraudster mobile number [protected] by which he communicated. Please refund my hard earned money immediately.

Ravinder singh
Money has been deducted from my bank account but not credited in my ola money account.
By when will it be refunded?
Kindly provide me customer care number!

account showing kyc disabled - Comment #3270850 - Image #0
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    Rishikmr371
    from Sambalpur, Odisha
    Oct 23, 2018
    Resolved
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    Resolved

    When i was trying to transfer ola money to bank it is showing that kyc is temporarily disabled.
    This is a new way to hold customer money. It is illegal. Even i cannot pay credit card bill from it or cannot pay in any shops because of its limited availability. Cheap strategy and shameful service.
    Please tell me that when am i able to transfer the amount to bank.
    +1 photos
    Nov 28, 2018
    Complaint marked as Resolved 
    Ola Money customer support has been notified about the posted complaint.
    Verified Support
    Oct 26, 2018
    Ola Money Customer Care's response
    This is definitely not the kind of experience we would like anyone to have with us.
    Please share the details of your issue on [protected]@zipcash.in.
    Our experts will get back to you at the earliest with a resolution.
    I had the same issue now.. i cannot withdraw my money to bank. En error showing KYC disabled.Whats wrong with you guys??

    unable to transfer ola money to bank - Comment #3265791 - Image #0
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      Potta Gouthami
      from Vijayawada, Andhra Pradesh
      Oct 16, 2018
      Resolved
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      Resolved

      Address: Hyderabad, Andhra Pradesh, 500001

      I was trying to transfer my ola money to bank its showing kyc desabled. I looged into ola blog site to complete kyc process and done. Still its showing kyc desabled and not available.
      Why ola is doing these tipe of tricks to hold customer’s money?
      Why you accepting money to add into ola money when you desable kyc and not available?
      These is the reason why ola loosing most customer satisfaction!
      Note my point and try to resolve my problem.

      Kyc disabled and unavailable
      +1 photos
      Nov 28, 2018
      Complaint marked as Resolved 
      Ola Money customer support has been notified about the posted complaint.
      Verified Support
      Oct 26, 2018
      Ola Money Customer Care's response
      We understand your concern and we’re here to assist you.
      Please write to [protected]@zipcash.in for assistance on your issue.
      We’ll revert with a resolution soon.
      I deposited Rs.599 in my ola money (having registered mob no.[protected]) on 2.11.2018 at 10.39 AM. I took a ride on ola and Rs.217 was debited at 11.17 AM having CRN[protected]. Before that a sum of Rs.211 was debited at 10.40 AM without any ride. Please arrange to refund of Rs.211 having transaction ID DRC1-DOJ5-PVAC.
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        Potta Gouthami
        from Vijayawada, Andhra Pradesh
        Oct 16, 2018
        Resolved
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        Resolved

        Address: Rangareddy, Andhra Pradesh, 500074

        I usually add money to my ola wallet and transfer to my family. Ola has been holding my money since 4 days and not allowing me to send the money. If the uidai or whichever authority is not allowing the kyc process then you should at the least notify the same before adding money to the wallet not after adding the money. Now showing uidai as the culprit ola is reaping the benefits of consumer money in our wallets. Ola should realize that you are never entitled to do so. Please resolve this asap
        Nov 17, 2018
        Complaint marked as Resolved 
        Ola Money customer support has been notified about the posted complaint.
        Verified Support
        Oct 17, 2018
        Ola Money Customer Care's response
        We certainly understand your concern and we are sorry for the inconvenience caused.
        Please write to us at [protected]@zipcash.in and our team will respond back with a resolution to your issue.
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          S
          surya gopal
          from Hyderabad, Telangana
          Oct 16, 2018
          Resolved
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          Resolved

          Address: Hyderabad, Telangana, 500085

          I usually add money to my ola wallet and transfer to my family. Ola has been holding my money since 4 days and not allowing me to send the money. If the uidai or whichever authority is not allowing the kyc process then you should at the least notify the same before adding money to the wallet not after adding the money. Now showing uidai as the culprit ola is reaping the benefits of consumer money in our wallets. Ola should realize that you are never entitled to do so. Please resolve this asap.
          Nov 17, 2018
          Complaint marked as Resolved 
          Ola Money customer support has been notified about the posted complaint.
          Verified Support
          Oct 17, 2018
          Ola Money Customer Care's response
          This is definitely not the kind of experience we would like anyone to have with us.
          Please share the details of your issue on [protected]@zipcash.in.
          Our experts will get back to you at the earliest with a resolution.
          I added 300 RS to Ola money now when I withdraw it it shows KYC disabled but I have already done KYC.
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            B
            Bimal kumar pathak
            from Roorkee, Uttarakhand
            Oct 14, 2018
            Resolved
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            Resolved

            Address: Agra, Uttar Pradesh, 282008

            On 24 may 17 transfer of amount rupees 2928 from ola money to my bank became fail. But amount was deducted from ola money. I checked bank account amount couldn't not credited. Earlier i have done complaint in jun 17. But so far no improvement. It was a matter of very sorrow that after a long interval also ola money is not able to find out the fault. You are once again requested that my money may please be refunded

            With regards
            Bimal kumar pathak
            Airforce stn agra
            Nov 16, 2018
            Complaint marked as Resolved 
            Ola Money customer support has been notified about the posted complaint.
            Verified Support
            Oct 16, 2018
            Ola Money Customer Care's response
            This is definitely not the kind of experience we would like anyone to have with us.
            Please share the details of your issue on [protected]@zipcash.in.
            Our experts will get back to you at the earliest with a resolution.
            Oct 16, 2018
            Updated by Bimal kumar pathak
            So far no progress of my complaint. You are requested to refund my money.
            Booked train ticket on October 20th with transactionId : DR3Y-RVNY-5Y3R amount deducted but transaction failed can you please revert back money.
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              S
              Srinivasan23051996
              from Erode, Tamil Nadu
              Sep 27, 2018
              Resolved
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              Resolved

              I paid my bsnl telephone bill from ola money on 21st sept. Ola money got deducted from my account but the bsnl telephone bill is still not paid. I still get notification from bsnl that the bill is not paid. I'm not sure whether bsnl didn't update the payment details or the ola money itself is not reached the bsnl. Already bsnl bill due date was over, so i want my ola money to get credited back to my account.
              Nov 2, 2018
              Complaint marked as Resolved 
              Ola Money customer support has been notified about the posted complaint.
              Sep 27, 2018
              Updated by Srinivasan23051996
              My phone number registered with ola money is [protected]
              Verified Support
              Sep 28, 2018
              Ola Money Customer Care's response
              We certainly understand your concern and we are sorry for the inconvenience caused.
              Please write to us at [protected]@zipcash.in with the transaction details.
              Our team will respond back with a resolution to your issue soon.
              I tried to add money to my Ola money through sbi net banking.But as soon as I entered the otp to complete the transaction it showed as session times out but the amount was debited from my account but we're not added to my Ola money.The amount I tried to add was 242 but the money didn't get added into my Ola money.So please look into it.

              money transfer didn't happen - Comment #3233475 - Image #0
              On september, i just had rs. 10 in my wallet but on one day my amount was debited by ola as cab booking charges without my permission... I did'nt expect this...
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                Anju.btb
                from Bengaluru, Karnataka
                Sep 26, 2018
                Resolved
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                Resolved

                Address: 560076

                This is after a huge follow up they credited my account with 599/- then wrote am email stating they are suspending my Ola account due to some issues with bank.
                It has been month, I am following up on same but no response. The ticket Id is 1132263.

                The amount in Ola money was around 1000/-. Its been 2 months I am fighting with the customer care for some trivial issues, wasting my time with them. The customer support calls either gets dropped or they keep on hold forever.
                Oct 22, 2018
                Complaint marked as Resolved 
                Ola Money customer support has been notified about the posted complaint.
                Verified Support
                Sep 28, 2018
                Ola Money Customer Care's response
                Hello Anju,

                Greetings for the day!

                We understand your concern regarding the re-activation & refund from your Ola Money Wallet.

                We would like to inform you that, we have provided the documentation available with us of the credit that was processed from your card to the Ola Money wallet.

                However, we're yet to hear from your bank in regards to the case.

                If you wish to withdraw the same, we would request you to kindly write to your issuing bank with a confirmation for us to assist you further.

                We appreciate your patience in this regard.

                Regards,

                Team Ola Money
                Sep 28, 2018
                Updated by Anju.btb
                I have already informed about the same.
                Oct 03, 2018
                Updated by Anju.btb
                Bank has closed the ticket and have informed me about the same . Can you please look into this and activate my ola money.
                Oct 06, 2018
                Updated by Anju.btb
                I have received a message from the bank that they have taken back the calim request. Can anything happen here now?
                Verified Support
                Oct 26, 2018
                Ola Money Customer Care's response
                Hello Anju,

                Greetings for the day!

                We understand your concern regarding the re-activation of your Ola Money wallet.

                We would like to inform you that, we received a notification from your bank regarding a transaction which was disputed for non receipt of goods or services.

                However, after a thorough investigation, it was found that an amount of Rs.599/- with the reference PayU ID: [protected] which was added to your Ola Money wallet was successfully utilized towards our primary merchant - Ola Cabs. We would request you to kindly log in to the Ola Money application and verify the utilization. The documents have already been forwarded to the bank against the services provided and we are yet to hear from the bank.

                We would request you to contact your bank for further details of the charge-back dispute. We would appreciate, if we receive a notification from your bank regarding the withdrawal of the said charge-back for unblocking the OIa Money wallet.

                We appreciate your patience and cooperation.

                Regards,
                Team Ola Money
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                  Ritesh Rawal
                  from Mundi, Madhya Pradesh
                  Sep 17, 2018
                  Resolved
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                  Resolved

                  Address: Indore, Madhya Pradesh, 452010

                  Sir,,,,

                  Mene 13 sep ko ola auto book kiya tha...
                  Or jo mujaffar khan ji ne meri ride received ki thi...
                  Mujhffar khan ji aaye or bole k sir apko kaha jana hai... Mene kaha no vijay nagar.. Vo bole ki payment cash karoge ya ola money se mene kaha k ola money se to unhonne mujhe mana kar diya k sorry bhaiya ola money se payment karoge to me nhi lekar jaunga.. Or aap ride cancel kar do... Mene ride cancel to kar di lakin iss condition me nukssan to customer ka hua...
                  Oct 22, 2018
                  Complaint marked as Resolved 
                  Ola Money customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 18, 2018
                  Ola Money Customer Care's response
                  Kindly write to [protected]@olacabs.com for assistance on the ride related issues.
                  You can also tweet to @Olacabs @ola_supports on twitter.
                  Our team will get back to you with a resolution at the earliest.
                  Your patience and cooperation is appreciated till then.
                  Hi I m daily plz customer require ola vehicle many times
                  I m not able to add ola money
                  My mob no [protected] plz help
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                    A
                    Aneez A
                    from Bengaluru, Karnataka
                    Sep 15, 2018
                    Resolved
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                    Resolved

                    I have used ola money for booking train tickets on 15/09/2018 via irctc mobile app unfortunately the transaction got cancelled. But my money from ola app is deducted.
                    The customer care is not at all. Picking up my phone and got no response while sending mail
                    I would request for a refund
                    There's no response from the ola money app end
                    +2 photos
                    Oct 18, 2018
                    Complaint marked as Resolved 
                    Ola Money customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 16, 2018
                    Ola Money Customer Care's response
                    This is definitely not the kind of experience we would like anyone to have with us.
                    Please share the details of your issue on [protected]@zipcash.in.
                    Our experts will get back to you at the earliest with a resolution.
                    As I have money in my ola wallet. But there is no option like withdraw in my ola money App. Kindly resolve my problem as soon as possible.
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                      R
                      Rahul Chatterjee7
                      from Morjim, Goa
                      Sep 11, 2018
                      Resolved
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                      Resolved

                      Address: Nagpur, Maharashtra

                      Dear concern,
                      I transferred inr 500/- on 14th aug 18 to my ola money a/c but amount was not updated, i tried all the prescribed way (Email & customer care call) but nothing happening. I already shared my transaction details, bank statement with the co. But they are tracking wrong transaction and replied me "money returned to my credit card". And the transaction details co. Sharing is wrong they shared transaction on 13th aug 18, inr 750/- which was never done by me. Today i again approached to customer care and customer care executive assured me my money will returned to my ola money a/c but its not happened, and they closed my ticket by mentioning, issue resolved. I am still waiting for solution.

                      Regards,
                      Rahul chatterjee
                      Oct 14, 2018
                      Complaint marked as Resolved 
                      Ola Money customer support has been notified about the posted complaint.
                      Sep 11, 2018
                      Updated by Rahul Chatterjee7
                      I marked more than 10 Mails to the co.
                      Verified Support
                      Sep 11, 2018
                      Ola Money Customer Care's response
                      We are checking our resources and working on the said issue to resolve it at the earliest.

                      We request you to kindly provide us additional 2-3 business days time for the same.

                      You may have our assurance that your issue will be resolved on high priority.
                      In addition to my complaint, I want to inform you that my complaint ticket no. 1145880.

                      The amountRs.999/- was debited from bank account but not credited to wallet. Many mails but no action. Each time I am told that the amount will be credited to wallet within 1 working day.
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                        Ulhas Karkhanis
                        from Mumbai, Maharashtra
                        Sep 10, 2018
                        Resolved
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                        Resolved

                        Address: Mumbai City, Maharashtra, 400101

                        Since last 2 month's my ola money account has been blocked.
                        On 16th july, i transferred rs.999/- from my bank account to wallet. The amount was debited to my account but not credited to wallet.
                        I have written many mails. Each time i get reply that the amount will be credited to my wallet in 1 working day. Nothing happens!!

                        I am at the end of patience.

                        Wallet linked to my mobile no. [protected]
                        Oct 12, 2018
                        Complaint marked as Resolved 
                        Ola Money customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 11, 2018
                        Ola Money Customer Care's response
                        We are in process of providing evidence in order to contest the chargeback claim.

                        Until this claim is settled, your account will be temporarily suspended, as per Ola Money powered by Zipcash’s terms and condition under the clauses 4 (VI) and 19 (III).

                        We request you to write to back to us on [protected]@zipcash.in with the bank confirmation mail of the chargeback release.

                        Post which, your Ola Money a/c will be released.
                        Hi team,

                        Please check for the transaction number
                        INB/[protected]/PAYU.IN/ on 12-sept
                        Request you to check and revert back on my mobile number [protected].

                        Please do check and let me know the details of failed transaction and refund it to my account as soon as possible

                        Thanks
                        Vishakha
                        I can not able to withdraw money from my ola money wallet account. I very much needed that amount. but i cant able to withdraw it. They show that the your kyc is disabled. i want to ask you that the when was the kyc started.
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                          K
                          KP Sudhakar
                          from Hyderabad, Telangana
                          Sep 1, 2018
                          Resolved
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                          Resolved

                          Address: Hyderabad, Andhra Pradesh, 500038
                          Website: www.olamoney.com

                          This has reference to ride ref: crn [protected], on 2nd aug '18, from hyd airport to residence, billed for rs.895/- (This is the reason of dispute stated by their email), wherein payments are recorded thru
                          [a] ola money post paid is shown as rs. 500/- ; plus
                          [b] a cash payment of rs. 395/-; plus
                          [c] rs. 500/- is also collected as olacabs booking (Refer to money out under recent transactions).
                          A total of rs. 1395/- has been collected or drawn from my ola money or ola money postpaid accounts against rs 895/- chargeable on aug 02, 2018 ride reference crn [protected].
                          Olamoney, as a matter of transparent accounting procedures, are unable to establish rs. 500/- as dues.

                          I tried to settle the issue thru their portal but could not. Reference is here: "excess money collected - no resolution to complaints wing [request #1132911: unresolved/ partly diverted request #1123480 &1120384 - issue of overcharging]"
                          Oct 3, 2018
                          Complaint marked as Resolved 
                          Ola Money customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 02, 2018
                          Ola Money Customer Care's response
                          Hello Sudhakar,

                          Greetings for the day!

                          We certainly understand your concern regarding Ola Money Postpaid outstanding and we regret the inconvenience caused to you.

                          Please be informed that the Ola Cabs booking with the CRN [protected] was paid from Ola Money Postpaid. Ola Money Wallet balance was not deducted for the same booking.

                          This service was activated based on your acceptance.

                          We request you to clear the dues as soon as possible to avoid late payment charges.

                          We value your business with us.

                          Kindly write to [protected]@zipcash.in for further queries.

                          Regards,
                          Team Ola Money
                          Recharge amount debited from Ola money but recharge not done
                          I have already provided my KYC details.still my withdrawal icon is disable.

                          overcharging - Comment #3215170 - Image #0
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                            S
                            Sri Harsha Kuppa
                            from Lalgudi, Tamil Nadu
                            Aug 23, 2018
                            Resolved
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                            Resolved

                            Address: 620015
                            Website: IRCTC app payment through Ola Money

                            My ola money had around 580/- and i added an extra of 122/- to book my ticket. The money has been deducted and the transaction has failed. The ola account balance is zero right now. I have booked it through irctc app through ola money e-wallet and i do not see any sign of refund process which has been initiated either in irctc app or the ola money app. Please do initiate the refund process and let me know the status of it soon. Thank you!
                            Sep 26, 2018
                            Complaint marked as Resolved 
                            Ola Money customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 25, 2018
                            Ola Money Customer Care's response
                            This is definitely not the kind of experience we would like anyone to have with us.
                            Please share the details of your issue on [protected]@zipcash.in.
                            Our experts will get back to you at the earliest with a resolution.
                            We'll pass on your feedback to the relevant team. Concerned team will work on the
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                              Rahul Noolu
                              Aug 16, 2018
                              Resolved
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                              Resolved

                              Address: Bangalore, Karnataka, 560037

                              Hi,

                              My name is rahul noolu and there have been unauthorized logging in my ola account. And both the phone no. And email id are updated without my permission.
                              After this ola prepaid was activated and 600 rs and my ola money were used to an unknown airtel phone no. And my balance is empty now.
                              I'm not able to login to my account in the app anymore, so i cannot raise a complaint also.
                              As there are credit cards linked to my account, i'm afraid there can be more severe damages.
                              I need assistance to unlink my credit cards from the account and also recover/block both my account to prevent any further damage.

                              Regards,
                              Rahul
                              +5 photos
                              Sep 21, 2018
                              Complaint marked as Resolved 
                              Ola Money customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 16, 2018
                              Ola Money Customer Care's response
                              This is definitely not the kind of experience we would like anyone to have with us.
                              Please share the details of your issue on [protected]@zipcash.in.
                              Our experts will get back to you at the earliest with a resolution.
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                                namratha aithal
                                from Bengaluru, Karnataka
                                Aug 13, 2018
                                Resolved
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                                Resolved

                                I tried to book the tatkal ticket today in irctc app using ola money. Since the wallet balance was insufficient the ola money deducted 500 rupees from my account but the irctc app says they did not received the amount from the bank. There is no refund in my bank account.. And my ola money account says the balance is zero. I have lost around 800 rupees since i already had 300 in my ola wallet. Kindly respond and initiate the refund.
                                Sep 15, 2018
                                Complaint marked as Resolved 
                                Ola Money customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 13, 2018
                                Ola Money Customer Care's response
                                We certainly understand your concern and we are sorry for the inconvenience caused.
                                Please write to us at [protected]@zipcash.in with the transaction details.
                                Our team will respond back with a resolution to your issue soon.
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                                  Shadrishim
                                  from Suriapet, Telangana
                                  Aug 10, 2018
                                  Resolved
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                                  Resolved

                                  I have tried recharging ola money twice on 2nd august 2018. Transaction failed but money was deducted both the time from my bank account. Once 1500 was refunded but the other 1500 is not yet refunded. Please look into the issue and resolve as soon as possible.

                                  It was supposed to be resolved by 3-5 business days but it is not yet resolved. Hoping for a quick response.
                                  Sep 11, 2018
                                  Complaint marked as Resolved 
                                  Ola Money customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 11, 2018
                                  Ola Money Customer Care's response
                                  We certainly understand your concern and we are sorry for the inconvenience caused.
                                  Please write to us at [protected]@zipcash.in with the transaction details.
                                  Our team will respond back with a resolution to your issue soon.
                                  Waiting for ola withdrawal to transfer the money from ola wallet...
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                                    vaanay
                                    from Bengaluru, Karnataka
                                    Aug 7, 2018
                                    Resolved
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                                    Resolved

                                    Address: 560076
                                    Website: OLA

                                    I have trying to cancel the Ola money postpaid service for quite some time . The customer care is not picking up the phone and I have tried it multiple times.

                                    I see that even though I am not using OLA Money Postpaid they are charging me with amounts like 857 Rupees . And If I dont pay then I am unable to use Ola service at all. I have paid it this time .But I would like to cancel Ola MOney post paid before reusing ola services in the future .

                                    Please resolve this ASAP .

                                    Thanks,
                                    Vinay
                                    Sep 9, 2018
                                    Complaint marked as Resolved 
                                    Ola Money customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 09, 2018
                                    Ola Money Customer Care's response
                                    We certainly understand your concern and we are sorry for the inconvenience caused.
                                    Please write to us at [protected]@zipcash.in and our team will response back with a resolution to your issue.
                                    Hi I have done a metro recharge through Ola Money on 27 the August 2018, for metro card no . 76584784.
                                    But the amount is not been added in my Metro card balance.
                                    It's still showing the last amount which I was having in my card already. Kindly it ASAP.

                                    ola money postpaid cancellation - Comment #3197612 - Image #0
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                                      Surendermalik
                                      from Gurgaon, Haryana
                                      Aug 4, 2018
                                      Resolved
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                                      Address: New Delhi, Delhi, 110003

                                      I have transferred the amount of 999 from my sbi net banking to ola money but nothing got transferred. I again did and second time it got transferred. I request you to transfer the first also in ola money as money got deducted two tomes from my account.
                                      Details are
                                      1 thank you for using state bank internet banking. Reference no. For ani technologies private transaction of rs. 999.0 from a/c ending 9898 on 04-aug-18 at 08:19 is igaeceeti0.
                                      2. Thank you for using state bank internet banking. Reference no. For ani technologies private transaction of rs. 999.0 from a/c ending 9898 on 04-aug-18 at 08:36 is igaecefog8.

                                      Regards
                                      Surender malik (Irs)
                                      Deputy commissioner
                                      Sep 9, 2018
                                      Complaint marked as Resolved 
                                      Ola Money customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 09, 2018
                                      Ola Money Customer Care's response
                                      Hello Surender,

                                      Greetings for the day.

                                      We would like to inform you that our payment portal did not receive your refill amount of Rs. 999/- for the transaction ID: dqio-z9eb-ibxk due to which auto refund was initiated from the payment portal.

                                      This amount will be reflected in your bank account within 7 to 10 business days as per the standard banking procedures.

                                      We request you to check with your bank for the refund with the bank ARN: IXGAJJSTV6, so that they can help you on the same.

                                      We value your business with us, kindly write to us for any queries.

                                      Regards,

                                      Team Ola Money
                                      Driver collected extra ash while payment was made through ola money. The passenger were new to the ola rides and when driver insisted to pay they paid 485 . We want to lodge complaint against the driver and refund of 485.
                                      I needed to transfer money back to my bank account from Ola Money. The withdraw option does not work as it says KYC has been disabled temporarily. The issue has been prevalent for about a week now. And it's beyond pissing off.
                                      Need urgent redressal.
                                      [protected]
                                      Francesco Tills

                                      complaint for non transfer of 999 rupees in my no 9619657770 - Comment #3182309 - Image #0
                                      I had added 200 RS in ola money. I didn't take any ride through ola money. Now I can't see money in wallet
                                      Sir madam
                                      I paid to IRCTC today ie 10.08.2018 through ola money ... But ticket not booked but amount deducted.

                                      Transaction id-DQJA-M4XZ - RYKJ

                                      Amount 934.12

                                      Please refund my money

                                      Thanks
                                      Kavitha
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                                        Anju.btb
                                        from Bengaluru, Karnataka
                                        Aug 3, 2018
                                        Resolved
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                                        Address: 560068

                                        I did an ola money recharge of rs.599 and the amount got debited from the bank, but got a failure notice from ola money. I contact the support and they said the amount will be refunded in 7 to 10 working days. This happened on 9th july 2018. Since then i am following up with the customer care and they keep telling the standard answer, wait for 2 more days and amount will be credited in the ola money.

                                        Today again when i followed up the customer care executive named pramod said that i can reach out to any forum and that they will not help me with the issue.

                                        No wonder people are not happy with ola's customer care.
                                        Sep 10, 2018
                                        Complaint marked as Resolved 
                                        Ola Money customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 09, 2018
                                        Ola Money Customer Care's response
                                        This is definitely not the kind of experience we would like anyone to have with us.
                                        Please share the details of your issue on [protected]@zipcash.in.
                                        Our experts will get back to you at the earliest with a resolution.
                                        As of now nothing has been done, have been following up with the team since a month and they give the same standard answer that the amount will be refunded by end of the day.
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