This has reference to ride ref: crn [protected], on 2nd aug '18, from hyd airport to residence, billed for rs.895/- (This is the reason of dispute stated by their email), wherein payments are recorded thru
[a] ola money
post paid is shown as rs. 500/- ; plus
[b] a cash payment of rs. 395/-; plus
[c] rs. 500/- is also collected as olacabs
booking (Refer to money out under recent transactions).
A total of rs. 1395/- has been collected or drawn from my ola money
or ola money
postpaid accounts against rs 895/- chargeable on aug 02, 2018 ride reference crn [protected].
Olamoney, as a matter of transparent accounting procedures, are unable to establish rs. 500/- as dues.
I tried to settle the issue thru their portal but could not. Reference is here: "excess money collected - no resolution to complaints wing [request #1132911: unresolved/ partly diverted request #1123480 &1120384 - issue of overcharging]"
Ola Money customer support has been notified about the posted complaint.
Sep 02, 2018Ola Money Customer Care's response
Greetings for the day!
We certainly understand your concern regarding Ola Money
Postpaid outstanding and we regret the inconvenience caused to you.
Please be informed that the Ola Cabs
booking with the CRN [protected] was paid from Ola Money
Postpaid. Ola Money
Wallet balance was not deducted for the same booking.
This service was activated based on your acceptance.
We request you to clear the dues as soon as possible to avoid late payment charges.
We value your business with us.
Kindly write to [protected]@zipcash.in for further queries.
Team Ola Money