Ola Money Complaints & Reviews

Rs. 387 from my ola money wallet has been transferred to wrong account ([protected])... The money has been debited from my ola money balance. I would like to reverse this transfer. I even tried to call this account number; however i get the message that this number is not working.

Please resolve this asap.

Appreciate help.

Thanks and regrads,
Manish
I transferred the money from my a/c - [protected]

Feb 8, 2019

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2019

Ola Money Customer Care's response We certainly understand your concern and we are sorry for the inconvenience caused.
Please write to us at [protected]@zipcash.in with the transaction details.
Our team will respond back with a resolution to your issue soon.

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U

udit111

from Gurgaon, Haryana

Jan 10, 2019

I need to withdraw money from ola money to bank account, but there is some problem for updating kyc

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Address: 500084

Whenever i tried to launch ola app to book cab then i could see network connection weak message appearing in the ola app but at same time i was able to use network to browse or search in chrome browser. So, it wan't network issue and wrong network related message was appearing in ola app, so i uninstalled ola app and reinstalled it. After reinstalling i could see that complete ola wallet money was set to zero.

I didn't expected this kind of technical issue from ola.

Feb 8, 2019

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2019

Ola Money Customer Care's response This is definitely not the kind of experience we would like anyone to have with us.
Please share the details of your issue on [protected]@zipcash.in
Our experts will get back to you at the earliest with a resolution.

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P

PrabhakarPateti

from Mumbai, Maharashtra

Jan 17, 2019

Ola now a day became fraud company. they will show one fare while booking and after raid it was doubled twice it happened to me w.r.t CRN[protected].
I have called ola they simply voluntarily refund some amount not full. Since the App is in their control utter lies they say customer asked different root, / sorry all stories.

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S

Sis Vs World. Rose

May 13, 2022

I am not able to complete the kyc process
Facing problem while doing payments

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Address: 400080

I had complaint regarding ola money accounts balance which did not tallied with my accounts when calculate on 26th dec 2018.

Than i got the reply from mr lohit kumar that my ticket[protected] has been resolved, but we are not able to contact you. They also did not gave any details of my complain resolution.

When i contacted them the ola team failed to transfer my call to ola money team and told me they will arrange a call back for me. However the same reason was given to me when i first contacted them. But still i have not received any call back from ola money.

Please help me solve this issue.

Feb 8, 2019

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2019

Ola Money Customer Care's response Please write to [protected]@zipcash.in for assistance on your issue faced.
Our team will get back to you at the earliest with a favorable response.

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Address: Patna, Bihar

Website: ANI Technologies Pvt. Ltd Support

A person had called from mobile no. [protected] and asked for sbi debit card number and otp by saying that he is calling from bank and providing new atm card with chip in it. After few minutes my father account got debited of amount rs9999.00 to ola money. The card number is ending *0781. Please help me to refund this amount to my father account. Please guide me this case. We had complained about this to police station and bank also.

Feb 8, 2019

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2019

Ola Money Customer Care's response Please mail all the case details with the first 6 and last 4 digits of the card used for fraud transaction
to [protected]@olacabs.com/ [protected]@olacabs.com and our legal team will assist you asap.

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A

Awdhesh Saxena

from Delhi, Delhi

Jan 10, 2019

I deposited Rs. 400'- through State Bank of India to my Ola Money account. The money was debited from my SBI savings account vide reference no. [protected]IGAFCNWSW8 to INB ANI Technologies Pvt. Ltd. today i.e. 04.01.2019. The Ola Money account does not reflect this amount. Please check and rectify the mistake.

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Address: Patna, Bihar

My father had got a call from mobile no. [protected] and asked for otp and atm card number. This number caller had transferred amount rs9990.00 to ola money account. I request ola money to please refund amount to my father account. This transaction was done on 26.12.18 at 17:21pm. From card ending 0781. I had complained about this to police station and got all the details of transactions. Please help to refund the money.

Feb 8, 2019

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2019

Ola Money Customer Care's response Please mail all the case details with the first 6 and last 4 digits of the card used for fraud transaction to [protected]@olacabs.com/ [protected]@olacabs.com and our legal team will assist you asap.

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I was trying to transfer my ola money to bank its showing kyc desabled. I looged in into ola website and it's giving me that basic KYC done. Then why I am unable to transfer money.
First of all this whole thing happened because ola driver was not accepting my trip when i select payment mode as ola money. I have added thousands of rupees just for this outstation trip. Eventhough finally i booked a cab using cash payment as driver was not ready for ola money payment option. Now I want to transfer that added olà money to my bank account. Please help me with the same asap.

Feb 8, 2019

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2019

Ola Money Customer Care's response It is required to have your Full KYC processed, in order to avail bank transfer and Ola Money Wallet to Wallet transfer facility, additionally for increasing your wallet refill limit upto 1 lakh per month.
Currently, e-kyc services is on hold. We'll be live soon.
For more details, kindly write to [protected]@zipcash.in

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Address: Hyderabad, Andhra Pradesh, 500019

Website: olamoney.com

Hi sir,
Gm
Suddenly, i've got 3 sms in my mobile#[protected] on 3 fraud transactions for rs1570.80, rs1900 and rs99 at at about 12pm on 20.12.2018. I've not shared any otp with any person at all. It seems that ola money team is having fix-up with hackers!!! They don't want to hear my complaint at all. They never want to resolve to refund my money rs1999. I, therefore, request you to please help me to refund my money rs1999 from a big fraud company - ola money. The screen shot of the sms message are given below:

With regards,
Samir
Mobile# [protected]

Feb 8, 2019

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2019

Ola Money Customer Care's response This is definitely not the kind of experience we would like anyone to have with us.
Please share the details of your issue on [protected]@zipcash.in
Our experts will get back to you at the earliest with a resolution.

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Address: Hyderabad, Telangana, 500080

Hi, i have already updated my kyc with ola, but still it shows kyc is disabled, this type of service is not acceptable. Pls share the customer service contact number so i can get my ola money to my bank account, its no use as cabs and others are not accepting ola money, all are preferring cash method or paytm, i have done first time and its worst experience as my money is blocked for the first time.

Feb 8, 2019

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2019

Ola Money Customer Care's response Currently, e-kyc services is on hold. We'll be live soon.
Post e-kyc, you can refill upto 1 lac /month and avail wallet to wallet transfers and bank transfers.
Currently, you can enjoy using wallet for your cab rides, mobile recharges and other utility bill payments up to Rs. 10, 000/- per month. For more details, kindly write to [protected]@zipcash.in

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Ramaprasadrao Peddiraju

from Bengaluru, Karnataka

Dec 27, 2018

I am finfing difficult to transfer money from ola wallet to my sbi account

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Address: Pune, Maharashtra

Website: www.olacabs.com

Transaction no drms-2h6y-ymab on 11th december 2018, at 7 pm approximate was executed through ola-money to tatasky dth recharge.
Mony was debited from account but not credited to respective merchant.
Registered compliant to ola money-"[protected]@zipcash.in" on 12th december 2018.
Received automated replay confirming ticket id 1310706 and assuring about update in two working days.
Since no update received, again mail sent on 15th december 2018.
Ola application portal does not have any contact number for support to speak with.
On 19th december ola corporate team provided customer care number as[protected] but no operator attended this number.

Transaction amount is rs.50/-
Request support in this case.

Feb 8, 2019

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Dec 26, 2018

Updated by Ak7660 Till date no contatc or communicatiob from concerned company

Verified Support

Jan 08, 2019

Ola Money Customer Care's response Hello Anjana,

Greetings of the day!

Please be informed that a DTH recharge amount of Rs.50/- has been refunded to your Ola Money wallet.

We request you to please check the Ola Money wallet balance for the same.

We value your business, kindly write to us for further queries.

Regards,
Team Ola Money

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Gam bhai

from Rewari, Haryana

Dec 27, 2018

Thank you for using your SBI Debit Card 459XX4207 for a purchase worth Rs9888.0 on POS 89050254 at WWW OLACABS COM txn#[protected].

[protected]contact me

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Gam bhai's reply, Dec 17, 2018

Wrong payment plz return my payment

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Address: Kolkata, West Bengal, 700075

Website: Ola App

I used OlaMoney to Recharge BSNL Mobile[protected] on 14 December, 2018. The recharge amount i.e. Rs. 22/- got deducted from my OlaMoney (Transaction ID: DRMY-WS61-ZQ60), but, didn't receive any confirmation message on successful transaction from Ola so far and also the Mobile didn't get recharged.

Could you please arrange for refund back the money to my OlaMoney wallet.

Apr 6, 2019

Complaint marked as Resolved

Money has been credited to my Ola Money Wallet after 15 days from the date of registering the complaint here.

Ola Money customer support has been notified about the posted complaint.

Dec 14, 2018

Updated by AshisD My e-mail id: [protected]@yahoo.co.in

Dec 23, 2018

Updated by AshisD Didn't think, Ola Money could cheat customer in this way.
They not even bothered to send a response to this Complaint. No response to my personal email to them on the same issue.
This can't happen without support of OLA.

Verified Support

Apr 09, 2019

Ola Money Customer Care's response Please write to [protected]@zipcash.in for assistance on your issue faced.
Our team will get back to you at the earliest with a favourable response.

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S

Saranee Gupta

Jan 18, 2022

My money rs 479 got deducted from ola wallet but recharge was not succesful even after 6 hrs.Please see this urgently.I already raised a req[protected] but got not reply.my [protected]@gmail.com

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There was a call from number [protected] and they asked for sbi debit card and the money is transferred to pos ola cabs

First six and last 4 digits debit card
51037203 and 5246
Transaction date and time
12 dec, 18:57
Amount :5000 to our knowledge

Please look into blocking the amount in ola money and also raise the complaint

The person has taken the money from the debit card and transferred to ola money

Ola Money customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra, 40014

I booked share cab initially i failed to initiate cash option i. E ola money after booking i added money ola wallet since when pickup was accepted money deducted driver didn't intimated that he is reflecting cash option on his device but my amount was debited from wallet after drop driver offers me cash of 55 rs which was additional to me though i had payed by wallet since i tried to reach ola but the didn't got any customer care no to me tried reaching through mail but it's of no use. And the same thing i'm doing multiple at that time none of the driver offers me fir cash ola should take care of this drivers are asking for money after amount deduction. From ola money.

Jan 17, 2019

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2018

Ola Money Customer Care's response This is definitely not the kind of experience we would like anyone to have with us.
Please share the details of your issue with the ride CRN on [protected]@zipcash.in
Our experts will get back to you at the earliest with a resolution.

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S

Shivashankar Shivu

from Bengaluru, Karnataka

Dec 27, 2018

Hi

Im added money from credit card of Rs. 2, 000/- to oly money but its not showing the balance amount in ola and i couldn't withdraw or trf to bank account also kindly solve this problem

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I am gomathi. On 4th december 2018 when i tried to book the vehicle using ola app it is asking to pay the postpaid ola money of rupees 1000 which i have not used at all. Each and every time i have paid to the driver. He will ask whether you want to use ola money. I will say no and i have paid the money. But today morning when i am about to book ola it is asking to pay 1000 rupees. What to do. I have paid to all the drivers after the completion of each and every ride. But now the ola app is showing i have to pay the amount. What is this? Kindly help me to resolve the issue

Jan 13, 2019

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Dec 04, 2018

Updated by mosesgomathi Ola Money — I have not used ola money. but it is showing I have to pay 1000 rupees

1 Review
Mo mosesgomathi on Dec 4, 2018 Mark as Resolved

I am Gomathi . on 4th december 2018 when i tried to book the vehicle using ola app it is asking to pay the postpaid ola money of rupees 1000 which i have not used at all . Each and every time I have paid to the driver. He will ask whether you want to use ola money. I will say no and i have paid the money. but today morning when I am about to book ola it is asking to pay 1000 rupees. what to do. I have paid to all the drivers after the completion of each and every ride. But now the ola app is showing I have to pay the amount. What is this? Kindly help me to resolve the issue

Verified Support

Dec 07, 2018

Ola Money Customer Care's response We certainly understand your concern and we are sorry for the inconvenience caused.
Please write to us at [protected]@zipcash.in with the ride details.
Our team will respond back with a resolution to your issue soon.

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C

Chitra Joshi

from Gurgaon, Haryana

Dec 17, 2018

I have recharged my ola money account on 07th Dec with 500 INR and same amount is debited from my account but not yet credited to olamoney. Please help.

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Address: Chennai, Tamil Nadu, 600100

I already paid to driver who dropped me on that day (21.10.2018)... He wouldn't moved without paying money.. Then this ola money created postpaid account same time and asking me to pay same amount again. Rs 369like - was the amount, and now they increased itbut675/- i have to pay it seems. Don't know how it doubles. They are not giving driver contact no to solve the issue. Really it is fraud srevice. Pls help me to solve this issue. Crn[protected].

Jan 7, 2019

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2018

Ola Money Customer Care's response We certainly understand your concern and we are sorry for the inconvenience caused.
Please write to us at [protected]@zipcash.in with the ride details.
Our team will respond back with a resolution to your issue soon.

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B

be.haribabu

from Chennai, Tamil Nadu

Dec 13, 2018

My dad got fraudulent call for debit card change. Unfortunately my dad has shared the OTP. Account was debited with amount of Rs 9999 and paid to Ola money through PayU channel. Please help to refund. Attached screenshot of debit msg.

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Address: Chennai, Tamil Nadu, 600075

I have 4320 inr in my ola account and i have tried to transfer it to my bank account but failed and says "ola money kyc disabled". I knew they have temporarily out of service. But all i need is i need my amount back to my bank account. It is urgent too. It says that the specific service is temporarily unavailable but what if we have to transfer the amount on very urgent need basis? Please assist and resolve the issue asap

Jan 11, 2019

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Dec 03, 2018

Updated by JAYASHREE SWAMYNATHAN Ola seem to be cheating us by blocking our amount. they didn't even respond to this notification. how ever, money lost. Beware of Ola

Verified Support

Dec 07, 2018

Ola Money Customer Care's response It is required to have your Full KYC processed, in order to avail bank transfer and Ola Money Wallet to Wallet transfer facility, additionally for increasing your wallet refill limit upto 1 lakh per month.
Currently, e-kyc services is pending. We'll be live soon. For more details, kindly write to [protected]@zipcash.in

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Address: 560018

Website: Ola

Olamoney every time i am trying to transfer money to bank. It is showing that this service is temporary stopped. Please help me out in this matter.in my case the amount is small but many are suffering with this. I also tried to do full kyc from ola site. It is also showing full kyc suspended you can't transfer money like that.
We can recharge with this amount we can't transfer to bank please check into it

Jan 11, 2019

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2018

Ola Money Customer Care's response It is required to have your Full KYC processed, in order to avail bank transfer and Ola Money Wallet to Wallet transfer facility, additionally for increasing your wallet refill limit upto 1 lakh per month.
Currently, e-kyc services is pending. We'll be live soon. For more details, kindly write to [protected]@zipcash.in

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Address: 122002

I was trying to transfer my ola money to bank its showing kyc desabled. I looged into ola blog site to complete kyc process and done. Still its showing kyc desabled and not available.
Why ola is doing these tipe of tricks to hold customer’s money?
Why you accepting money to add into ola money when you desable kyc and not available?
These is the reason why ola loosing most customer satisfaction!
Note my point and try to resolve my problem.

Jan 8, 2019

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2018

Ola Money Customer Care's response It is required to have your Full KYC processed, in order to avail bank transfer and Ola Money Wallet to Wallet transfer facility, additionally for increasing your wallet refill limit upto 1 lakh per month.
Currently, e-kyc services is pending. We'll be live soon. For more details, kindly write to [protected]@zipcash.in

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Address: Gurgaon, Haryana, 122018

Money debited from my account but was not added to ola money. Kindly help me in this regard. I added the money on 20th november to book a cab from my home which is located at sector 47, gurugram to splendor tower sector 65, gurugram. I transfered through bhim, where money has been debited but in ola it wasn't added. Kindly revert in priority. Attached photo below.

Jan 9, 2019

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2018

Ola Money Customer Care's response This is definitely not the kind of experience we would like anyone to have with us.
Please share the details of your issue on [protected]@zipcash.in
Our experts will get back to you at the earliest with a resolution.

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L

Laksmih

from Bengaluru, Karnataka

Nov 26, 2018

I had added money to my ola account for payment of a bill and the portal said the method of payment is unavailable as of now. So when I tried to send the money back to my bank account, it showed a message saying my kyc has been disabled.

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Address: Mumbai City, Maharashtra, 400051

Website: Ola money

I have been using ola services since long but from last few months i am unable to use my ola money for any other than ola cab. Its very disappointing to see that we are forced to keep our money with ola money account since very few service are available also since long transfer is blocked
More than 6000 rs blocked with ola money looting or forcing the customer
Do the needful asap

Dec 22, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2018

Ola Money Customer Care's response This is definitely not the kind of experience we would like anyone to have with us.
Please share the details of your issue on [protected]@zipcash.in
Our experts will get back to you at the earliest with a resolution.

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Address: 400063

A payment of rs.2452.09 to payu-global was made on 04.11.2018 at 1.32 pm. The transaction id is drc8-kme2-na6h. The amount has been deducted but the transaction status is indicated as failed.

It may be noted the same complained has already been emailed to you on 04.11.2018 and vide your email dated 04.11.2018 (Ticket id : 1232329) you had assured to resolve the matter in two working days. But is now six days and there is no update from ola money.

I hope ola money will give some priority to my complaint and arrange to refund the money as i have to make payment for the registration fee of one exam.

Regards

Dec 14, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2018

Ola Money Customer Care's response Hello Pramod,

Greetings for the day!

We certainly understand your concern regarding the merchant transaction and we regret the inconvenience caused.

We have received communication from our payment aggregator and as per the update, the transaction is successful on merchant end.

We request you to get in touch with the merchant team with this transaction id:[protected] for the status of order/refund.

We value your business and kindly write to us on [protected]@zipcash.in for any further assistance.

Regards,
Team Ola Money

Ola Money Complaints & Reviews

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Ola Money reviews & complaints page 41

money transferred to wrong number

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after uninstall/install ola app wallet money set to zero

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discrepancy in ola money account

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unauthorised transaction happened from my father sbi debit card to ola money account

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fraud happened with my father and transfer is done in ola money account

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not able to transfer ola money to bank account

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complaint against ola money - a big fraud company

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ola money withdrawal issue

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transaction drms-2h6y-ymab dated 11th december 2018

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money deducted on unsuccessful transaction

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fraudulent transaction using sbi debit card to ola money

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money refund not done by ola

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i have not used ola money. but it is showing i have to pay 1000 rupees

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wrong bill

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unable to transfer ola money which is needed very urgent

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bank transfer not working

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ola money kyc disabled

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ola money not added to my account

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ola money transfer issues

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amount has been deducted but the transaction status is indicated as failed

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