Ola Money Complaints & Reviews

Hello,
I have a ola money postpaid due of rs. 962. When i tried to pay the bill on 13th july, my money got deducted but ola app showed transaction failed. I am getting an email from the ola support team for a refund. It has been almost 12 days, butr i am not getting refund amount. For reference, i have attached the mail from the support team.

Transaction amount

₹962.0

Transaction id:...

My trip was overcharged, by 600 estimated is only 300-return balance amount to OLA wallet, i updated kyc details and uploaded docs-KYC updates from OLA- says agent will come for doc. verification, 10 days over no agent came to meet me, balance is showing as zero, pl return the money

my lawyer will serve a legal notice after giving a waiting period of 1 week from today.

so return money,...

I had old post paid due amount of 3985, i paid with my syndicate back transaction failed and again i tried the 2nd time, while trying the 2nd time i got a message that amount got deducted and the 2nd transaction failed because there was insufficient funds, because the 1st transaction money got cut and 2nd didn't have enough funds, i got mails that 2 transactions got failed and incase money deducted it would be refunded with transaction number,...

May 22nd 2019 10 am
Crn [protected]
Prime suv rental white enjoy, driver name mote mallesham, after taking a trip for a km found the car condition is too bad to take risk. Thus requested driver to cancel the trip. He argued though and finally cancelled the trip as finished resulting in demanding for entire trip cost of rs. 2166. But i took ola support call and informed the actual condition of the car but they never cared for...

Dear sir, / madam
I was ordered to pharmacy medicine bill amount rs 504 /- and successful my trangection. But received cashback ola money, so please check and solve this problem.
Trangection id : ehdw-vahh-lyxp
Enclosed : attached my screenshot.

Regards thanks
Jaydip gohel
[protected]@gmail.com...

While the amount for transaction was deducted from my Ola Wallet and sent to the receiver account, it's still showing it as pending and I tried reaching out to the customer service but found no support at all. I would like the operational team to either refund the amount being sent or do the former mentioned (give it to the receiver's wallet) if not resolved quickly further judiciary could be involved....

I got a customer support number from the jd app. I called that number to check about my ola money activation, one person lifts that call claimed that his support person and said he will do ola money activation on the spot asking me to share otp to finish the activation. When i shared the otp he has done recharges to different numbers using my ola money. He made 1850 worth recharges.

Request you to cancel those transactions...

Hello,

I book a cab on last saturday 22/06, and paid via my card the transaction failed but my money was deducted from my card. The transaction was failed and ola app is showing to pay by cash, the driver also keep insisting me to pay by cash. After waiting for 10 minutes i finally pay the driver by cash.

My invoice reference is crn[protected].

Please can you refund this asap.

Thank...

I had to transfer money via ola money and had requested for door step kyc by them.The app says representative eould visit within 7 days but its been more than 2 weeks and no response at all .

I was in need hence transferred the money to olamoney wallet but now cant use it for anything nor return it to the bank. I have tried calling their customer care several times but no response at all...

Ola Postpaid payment fails and I am getting an email from the ola support team for a refund. But almost one month over I am not getting refund amount. For reference, Please find below mail from the support team.

Dear Customer,

Your attempt to clear Ola Money Postpaid dues was not successful. We have initiated a refund. It should reflect in your account within 5-7 working days. If you still face any issues,...

Sir

I had loaded my Ola Money account (mobile number [protected]) an amount of Rs.999 through my HDFC credit card on 14th June 2019 but the account is not reflecting the same.

I have received a confirmation from my bank regarding usage of this amount and the same has been charged to me.

Can you please check and revert immediately and load my account accordingly...

I had been intimated that an amount of Rs. 3, 000/- plus is due against mobile No [protected]. I would like to inform that I have not booked any ride of this bill amount. I would also like to seek clarification as to why the bill amount was not collected by the driver from the person who undertook the ride. I would like to reconfirm that I have not utilised this ride. I am getting repeated recorded messages from Ola Customer Care. I have also...

Please note it's been month's i have uploaded document's for ola wallet & applied for kyc physical approval, it's showing our agent will visit you at given address within 1-2 but after a month no one has came for verification & alternatively, you can also get document's verified in cab in next ride for this i have booked cab many time as well, still driver didn't do any document verification. Very bad service facing from ola money they don't...

I have availed ola outstation services on 22nd April 2019. Ola has activated my postpaid service without my knowledge (which I do not know how) and have charges me for that trip on ola money or ola postpaid services though I paid the driver in full by CASH. Ola is charging late payment fees also for the money that they are charging for the trip that I need not pay since I already paid the driver in cash. I reached out to ola multiple times...

Ola is repeatedly calling my wife and threatening about legal action, as they think there are some postpaid ola money(Rs 3000) due on her account. I got hold of one of the OLa representative([protected]), who called her today, on asking about details he send a SMS with a link, and he asked me to log in using the same mobile number, and I would be able to see the details. When I logged in using the link I see no postpaid amount due, instead...

I have made ola postpaid payment, still am getting messages like legal actions will be taken is there no track of payment made, how its possible even after doing payment and getting confirmation am getting such calls and messages, please consider this request, as a genuine customer I have regular made the payment, and I have no options of postpaid in my ola, still i got the bill and it had made me to pay, and I paid over that am getting all...

Dear sir my registered contact no. is [protected]. On[protected] I booked ola cab from Anand vihar to JNU, Delhi. That time fare showing 310 rupee while after completing the trip driver show the final amount 695 rupees. I asked him for reason behing this. he told me to consult customercare. But customer care no. was not working properly.

Kindly provide me back my extra decucted amount.

Thank you

Regards...

Hello, I was travelling in Ola and my wallet did not have sufficient ola money to pay. I usually don't carry much cash So I decided to add Ola money and through SBI internet banking I made a payment of 599 to Ola wallet. 599rs debited from my account but did not add into Ola wallet. This happened on Friday 7th June 2019 around 7.50 to 8pm.
Kindly refund my 599rs to my account or add it as a Ola money for my wallet....

I have received below mail.
Your dues could not be cleared as we've received a failed status on your payment attempt. If the money has already been deducted from your bank account, it will be refunded within 5-7 working days. We apologize for the inconvenience.

TRANSACTION AMOUNT

₹1000.0

Transaction ID: eh49-q3yq-hj46

Please take look into this. Almost 10 day are over. br...

While booking an ola to my place, I selected the mode of payment as UPI. During the trip, I completed the payment through UPI. And still after the ride I had to pay the amount in cash to the driver. I had to pay twice the same amount. This is basically a loophole in the system. I don’t know when will they refund the amount in my bank or will they even refund or not....