Ola Money Complaints & Reviews

I have done the transaction of my ola postpaid on feb 8, 2019 but still it shows payment due. And daily i am receiving an increased amount of due as a text message on my number. I have shared the same on email with ola support. Still no response. They keep on changing my ticket id without any positive response, because of which i am not able to book my rides at present.

Pathetic service at present is what i am facing.

I booked ola for my parents from kogilu to rt nagar bangalore, estimated cash to be paid is rs.451and i selected ola money as my payment mode. After completing the ride ola driver (Santosh) contact number -[protected] has got rs. 620 from my parents, though i paid for the ride through ola money. Also amount rs.451 got debited from my ola money. I'm trying to call the driver right from yesterday, driver is not responding to my calls, please take necessary action and i want my money to be refunded. I use ola on daily basis, so please consider this issue and take proper action.

Please find the attached screenshot containing details of the ride and amount paid through ola money.

Ola should improve it's customer care as it is pathetic. I'm trying to contact the customer care of ola to report this issue which is always busy and nobody responds properly.

I have share pass of 8 km, & senior citizen age 75 years, fascing problems with olas share cab, great pitty is inspite of booking confirmed by cab in morning neither they have courtsey to rely nor they are turning to pick up destination, from last two days i am suffering lot, cab drivers shamelessly cancel my booked cab, helplessly i have to tavel with auto, or by best buses, what is use of great services ola people offer to mumbai citizens & theses stupid drivers
(It seems they may be driving auto prevoiusly), requesting ola managment to sort out these type of problem
Suresh majithia [protected].

I had made a payment of rs 448 for recharge of my jio number on 2nd of feb 2019 at 11.35am with transaction id: eg82-7yxj-hp30 through ola wallet (Ola app). The payment has been deducted from my ola money but the recharge was not successful. I had placed a complaint through email at ola money customer care for which they gave me ticket no. 1431049 and said customer care will revert back within 2 working days. But its almost one week and there's no reply from them and no refund has been received.

Jackson jacob naliath

Hi ola money,

I am writing to you on behalf of my maid, who found that she lost around rs. 10500 rs in fraudulent bank transfers that involves transferring the money to ola money account.

Please find the screenshots of sms's attached.
Can you please look into the same to find out the culprit?

[protected]@gmail.com

Dear olacabs cyber team,

Yesterday my mom received a call from an unknown person representing himself as sbi branch manager (Number which he called +91 [protected]) calling from head office sbi and asked about the debit card details so that he can renew the card otherwise it gets blocked. My mother is unaware of the facts given the details of debit card and fraudulent has transferred rs 9999 from the account. And the money is transferred to ola account as ola money.
We request you to cancel the above transactions and refund our money to our account and kindly do the needful.

Payment details displayed as in the online banking as below.

By debit card[protected] olacabspayu mumbai

Please let me know if any further information is required and thanks in advance

Hi,

I paid bill for my vodafone account via ola money on 4-jan 10:55 pm but vodafone says they have not received the money. I am unable to find a way to contact ola. I am struggling as vodafone has stopped outgoing on my phone. Please help as i have registered complaint with vodafone but to no avail. I need a way to contact ola money. If someone has done it then please help me.

Yesterday I had added money to Ola wallet as I had to book a ride from Pune to Mumbai. After booking 2 times successfully both rides got cancelled without any reason mentioned on the app. After a lot of struggle was able to get connected to customer care representative who informed that rides were cancelled from drivers end. She was unable to book for me hence I had to go to some other app and book. I had added Rs.1800 and when I am transferring the amount to bank it is giving an error. It’s big amount and I need it in my bank account anyhow as it was not a mistake from my end. Attached are the screenshots. Also on their app it is mentioned money transfer to bank facility is available only on android but recent articles says they don’t have it. It is misguiding.

On 26th of january i tried to add ₹200into ola money at 12:22am, money got deducted from my account but failed to load in ola money. For which i havnt got refund yet. Than i made another ₹200 transection at 12:24am which successfully loaded into ola money.
I want my refund, it been more than a week.
For which i even hot mail for failed transection. I called phonepe from which i have done my transection.
I even reached my bank, but no one is willing to resolve the issue.

Hi,

I have ola account with this email id having mobile no with [protected]. I have transferred rs. 599 from my hdfc netbanking to ola money wallet. Amount has been deducted from my hdfc bank account but still my ola money wallet balance is showing zero.

I'm attaching screenshot of my hdfc bank account transaction details of rs 599 fyr.

You are please requested to either transfer rs 599 in my ola money or else refund back amount to my hdfc bank back at the earliest.

Daljeet singh
[protected]

Hi,

My father became a victim of debit card fraud. A fraud person
Pretended to be a bank person made following fraudulent
Transactions with my fathers debit card details.

1. Inr rs. 9, 000/- from sbi saving bank account
Yesterday (22/01/2019), towards a fraud purchase on by debit card
Olacabspayu on 22/01/2019 around 14:50 o clock
And the sbi card used is 622018*4355.

Total fraud deduction = inr 9, 000/-.

I request you to please cancel the transaction and refund the money
Back to the original bank account.

The phone no from which call came is:[protected] & [protected]

Name on the account holder: madan mohan ishwar
Transaction date and time: 22/01/2019 around 14:50 o clock
Amount: rs. 9000/-
Card number (First 6 digits and last 4 digits of the card): 622018*4355
Bank name: state bank of india, amarpur branch banka bihar

I would greatly appreciate your help in this matter.

Please let me know if you need any more information.
—

Thanks & regards

Mayank kumar ishwar
Mob-[protected]

I am not able to transfer my ola money to my bank account, when i try to transfer the amount i got the message that your kyc is disabled, i tried to complete the kyc from ola website and it shows that my kyc is done but again when i tried to transfer ola money to my bank account it gives me the same error kyc is disabled. Kindly look into this and resolve this issue as soon as possible.

I am a senior citizen. On 11/01/19, i was charged cancellation fee of rs.30 three times wrongly. Each time i did not book the ride. As soon as i opened my ola account the ride was booked automatically and vehicle sent. Only once i booked and used the ride on that day and on all other three times i was wrongly charged. I am afraid to even open my account now for fear of wrong automatic booking and charging of cancellation fee. Please look into the matter and set any defect in the booking site, refund rs.90 debited as cancellation fee and enable to use my account again

I have been a regular user of ola for the past one year. On 4th jan i got a message from ola that they are offering me a postpaid service. This was while i was booking a rental that day. I completed my ride and paid the driver 949 rs in cash. I again made four more bookings in the subsequent days and paid by cash everytime. Once only i paid 30 rs to the driver as he asked and got a message from ola also that i had to pay rs 30. Immediately after a while ola sent a message that 51 rs was deducted from my ola postpaid and the total ride was for 81 rs. I checked the app and found that 51 rs was deducted. Then after a few days i logged in again to make a booking but to my surprise ola refused to book saying i had to clear my dues which amounted to 1000 rs. I checked my account and the amount i had paid by cash on the 4th of jan was also added to my postpaid.
I don't remember opting for paying by postpaid at any time. When i sent a mail to ola regarding the same they said they could not do anything because i didn't complain within 72 hours of the ride. I have the drivers phone number and car details also. He is not answering my calls. Ola has refused to refund the money. I feel duped by ola. Never going to use it again.

Hello,
I tried booking irctc ticket using my ola money but the transaction was failed and the ticket was not booked but my money got deducted and the details of this transaction id is efzo-wwc7-qkp7. When i mailed to customer care they gave reply as it may take 2 days for confirmation but i tried booking on[protected] for the journey date[protected]. When will i receive refund? Looking forward for your response.

It is disgusting as i paid for a product via ola money thinking it is a safe portal. The product was out of stock, so the amount was refunded back to ola money.Now, i am desperate to have it back in my account.I was trying to transfer my ola money to bank its showing kyc desabled. I looged into ola blog site to complete kyc process and done. Still its showing kyc desabled and not available.
Why ola is doing these tipe of tricks to hold customer’s money?
Why you accepting money to add into ola money when you desable kyc and not available?
These is the reason why ola loosing most customer satisfaction!
Note my point and try to resolve my problem.

Dear sir/madam,

I would like to inform you that somebody from my account has done a payment to olacabs at 5.42 pm today. He called from mobile number [protected] (Ahmedabad, gujarat) and said that he is calling from bank of india head office and said that my atm will be blocked tonight and to avoid that i need to give my debit card details. I got a little hassled hearing that and by mistake i shared my card details with him. However, after a few mins i got a message from bank of india saying that my account has been debited by rs 9999 from olacabs at 5.42 p. M today (08.01.2019).

I would be grateful if you could kindly block the transaction and refund the money in my account which would be of great help.

Moreover i have spoken to your customer and given my details for verification, who has registered my complaint.

First 6 digits of my bank of india debit card number is 652165 and last four digit is 3770.

Thanking you,

Yours sincerely,
Esmrity lama

Rs. 387 from my ola money wallet has been transferred to wrong account ([protected])... The money has been debited from my ola money balance. I would like to reverse this transfer. I even tried to call this account number; however i get the message that this number is not working.

Please resolve this asap.

Appreciate help.

Thanks and regrads,
Manish
I transferred the money from my a/c - [protected]

Whenever i tried to launch ola app to book cab then i could see network connection weak message appearing in the ola app but at same time i was able to use network to browse or search in chrome browser. So, it wan't network issue and wrong network related message was appearing in ola app, so i uninstalled ola app and reinstalled it. After reinstalling i could see that complete ola wallet money was set to zero.

I didn't expected this kind of technical issue from ola.

I had complaint regarding ola money accounts balance which did not tallied with my accounts when calculate on 26th dec 2018.

Than i got the reply from mr lohit kumar that my ticket[protected] has been resolved, but we are not able to contact you. They also did not gave any details of my complain resolution.

When i contacted them the ola team failed to transfer my call to ola money team and told me they will arrange a call back for me. However the same reason was given to me when i first contacted them. But still i have not received any call back from ola money.

Please help me solve this issue.