Ola Money Complaints & Reviews

I have tried recharging ola money twice on 2nd august 2018. Transaction failed but money was deducted both the time from my bank account. Once 1500 was refunded but the other 1500 is not yet refunded. Please look into the issue and resolve as soon as possible.

It was supposed to be resolved by 3-5 business days but it is not yet resolved. Hoping for a quick response.

I have trying to cancel the Ola money postpaid service for quite some time . The customer care is not picking up the phone and I have tried it multiple times.

I see that even though I am not using OLA Money Postpaid they are charging me with amounts like 857 Rupees . And If I dont pay then I am unable to use Ola service at all. I have paid it this time .But I would like to cancel Ola MOney post paid before reusing ola services in the future .

Please resolve this ASAP .

Thanks,
Vinay

I have transferred the amount of 999 from my sbi net banking to ola money but nothing got transferred. I again did and second time it got transferred. I request you to transfer the first also in ola money as money got deducted two tomes from my account.
Details are
1 thank you for using state bank internet banking. Reference no. For ani technologies private transaction of rs. 999.0 from a/c ending 9898 on 04-aug-18 at 08:19 is igaeceeti0.
2. Thank you for using state bank internet banking. Reference no. For ani technologies private transaction of rs. 999.0 from a/c ending 9898 on 04-aug-18 at 08:36 is igaecefog8.

Regards
Surender malik (Irs)
Deputy commissioner

I did an ola money recharge of rs.599 and the amount got debited from the bank, but got a failure notice from ola money. I contact the support and they said the amount will be refunded in 7 to 10 working days. This happened on 9th july 2018. Since then i am following up with the customer care and they keep telling the standard answer, wait for 2 more days and amount will be credited in the ola money.

Today again when i followed up the customer care executive named pramod said that i can reach out to any forum and that they will not help me with the issue.

No wonder people are not happy with ola's customer care.

Today on 5Aug18 at 05:10 pm, I have paid Rs 1178.82. OLA money payment history shows payment successful. Transaction I'd: DQ 11-7FAH-22XD. But nobroker app shows transaction failed. Their Transaction ID:[protected].

Nobroker replied that you can request OLA money to reverse the transaction.
Now I do not know how who is responsible for refund action.

I tried to recharge my Ola money wallet on 15 July 2018 for Rs.1000 which failed, for Rs.200 on 18 July 2018 which failed and for Rs.500 on 29 July 2018 which failed again. I had raised multiple complaints for the first two transactions but now even after 17 days of the failed transactions, my money has not been refunded back. They kept asking for 2 more working days again and again but neither recharged my ola wallet nor refunded the amount till date. Again, trusting them, I tried to recharge my ola money wallet with Rs.500 yesterday but alas! again the same fate. Now my Rs.1700 are stuck with them (transaction references attached). I am not going to use Ola again ever. It's a total disaster recharging with them. I could have saved or utilized my hard earned money at a rather better place.

##- Please type your reply above this line -##
Your request[protected] has been updated. To add additional comments, reply to this email.

shalini.sa
shalini.saha (Ola Money)

Jul 26, 13:00 IST

Hello Chenrup,

We apologize for the inconvenience caused.

We would like to inform you that, we have sent your request to the concerned team for the transaction amount of Rs.1999/- and the same will be credited to your Ola Money account by end of the day.

Please revert to us if the same is not credited.

Your patience and cooperation is highly appreciated.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,
Team Ola Money​
Chenrup Do
Chenrup Doshi

Jul 26, 12:12 IST

I WISH I COULD MEET YOU GUYS SO I COULD BEAT YOU SO MUCH THAT IT TOOK YEARS TO HEAL. YOU ARE LUCKY. JUST GIVE MY MONEY BACK. I DON'T CARE HOW. ALSO I WANT BE COMPENSATED FOR THE INCONVENIENCE YOU HAVE GIVEN TO ME.

Chhaya Pan
Chhaya Panchmukhi (Ola Money)

Jul 26, 10:45 IST

Hello Chenrup,

Greetings for the day!

We understand your concern regarding Ola Money Postpaid outstanding and also regret the inconvenience caused in this regard.We regret for the inconvenience caused.

We are checking our resources and working on said issue to resolve it at the earliest.

We request you to kindly provide us 1 business day time for the same. You may have our assurance that your issue will be resolved on high priority.

We are taking your feedback on this issue and we will pass the same to the concerned management and technical team to work on it so that in near future you do not face any kind of issues.

We value your business, kindly write to us for any assistance.

Regards,
Team Ola Money
Hide quoted text
Chenrup Do
Chenrup Doshi

Jul 26, 10:30 IST

HOW MANY MORE DAYS YOU WANT TO RETURN MY MONEY? OR YOU WILL NOT RETURN MY MONEY????

Sanjay Var
Sanjay Varghese (Ola Money)

Jul 25, 12:42 IST

Hello Chenrup,

Thank you for writing us back.

We certainly understand your disappointment.

We would like to inform you that currently our team is working on the said issue. We assure you that we will update you on the same at the earliest.

We value your business with us, kindly write to us for any queries.

Regards,

Team Ola Money
Chenrup Do
Chenrup Doshi

Jul 25, 12:25 IST

2 MORE DAYS!! ITS ALREADY BEEN 4 DAYS. I WANT MY MONEY TODAY. I DO NOT CARE HOW YOU DO IT. AND I'LL MAKE SURE I WILL NOT USE OLA SERVICES ANYMORE. YOU GUYS ARE HOPELESS AND HELPLESS.

Balaji Ks
Balaji Ks (Ola Money)

Jul 24, 22:18 IST

Hello Chenrup,

Thank you for writing us back.

We certainly understand that your concern regarding OLA Money wallet refill and we also regret the inconvenience caused in this regard.

Please be informed that our concerned team is currently working on the same and you will be updated on the same within a maximum time frame of 2 business days.

We value your business with us, kindly write to us for any queries.

Regards,

Team Ola Money

Balaji Ks
Balaji Ks (Ola Money)

Jul 24, 22:18 IST

Hello Chenrup,

Greetings for the day!

We certainly understand that your concern regarding OLA Money wallet refill and we also regret the inconvenience caused in this regard.

Please be informed that our concerned team is currently working on the same and you will be updated on the same within a maximum time frame of 2 business days.

We value your business with us, kindly write to us for any queries.

Regards,

Team Ola Money
Chenrup Do
Chenrup Doshi

Jul 24, 16:29 IST

ITS ALMOST THE END OF THE DAY. WHERE IS MY MONEY? I WANT MY MONEY NOW ALONG WITH THE COMPENSATION FOR THE INCONVENIENCE. IN TOTAL I WANT YOU TO PAY ME ₹3000 BACK.

Sanjay Var
Sanjay Varghese (Ola Money)

Jul 24, 14:34 IST

Hello Chenrup,

Thank you for writing us back.

As we informed you earlier our team is working on the said issue. Hence, we request you wait we assure you that we will update you on the same at the earliest.

We value your business with us and please write to us for any further queries.

Regards,

Team Ola Money
Chenrup Do
Chenrup Doshi

Jul 24, 11:39 IST

I DON'T WANT UPDATES!! I WANT MY MONEY TODAY.

Sanjay Var
Sanjay Varghese (Ola Money)

Jul 24, 11:28 IST

Hello Chenrup,

Thank you for writing us back.

We assure you that we will update you on the same at the earliest.

We value your business with us and please write to us for any further queries.

Regards,

Team Ola Money
Chenrup Do
Chenrup Doshi

Jul 24, 10:33 IST

Are you serious!!!
You still want more time..!!
I don't care how you are going to do it. I want the whole ₹2500 today in fact I want you to give ₹3000 for the inconvenience caused to me. Everything must happen today. You are just testing my patience. I WANT MY MONEY, ₹3000, REFUNDED TO MY ACCOUNT TODAY.

Sanjay Var
Sanjay Varghese (Ola Money)

Jul 24, 09:54 IST

Hello Chenrup,

Thank you for writing us back.

We certainly understand your disappointment.

We would like to inform you our team is working on the postpaid payment issue and we will update you on the same within end of the day.

However, regarding the refill of Rs.1999/- we have escalated the issue to the concerned. Hence, we request you to wait for 2 business days.

We value your business with us and please write to us for any further queries.

Regards,

Team Ola Money
Chenrup Do
Chenrup Doshi

Jul 24, 02:00 IST

One working day has also finished. Where is my money? I want my money my bank account now.

Sanjay Var
Sanjay Varghese (Ola Money)

Jul 23, 11:04 IST

Hello Chenrup,

Thank you for writing us back.

We certainly understand your disappointment.

We would like to inform you that we have already escalated the issue to the concerned team and we will update you on the same within 1 business day.

We value your business with us and please write to us for any further queries.

Regards,

Team Ola Money
Chenrup Do
Chenrup Doshi

Jul 23, 06:38 IST

When you took the money from my account you didn't wait for even a second but you want me wait 2 business days to get the issue being considered for the resolution and them again you'll make wait for the money to be transferred to my account. That is ridiculous..!! I want my money back in my account ASAP.

Sanjay Var
Sanjay Varghese (Ola Money)

Jul 22, 14:55 IST

Hello Chenrup,

Greetings for the day!

We certainly understand your concern regarding Ola Money Postpaid payment and we also regret the inconvenience caused in this regard.

Please be informed that we have escalated the issue to the concerned team and we will update you on the same within 2 business days.

We request your cooperation in this regard.

We value your business and kindly write to us on [protected]@zipcash.in for any further assistance.

Regards,
Team Ola Money
Chenrup Do
Chenrup Doshi

Jul 22, 14:23 IST

This is a follow-up to your previous request #1054547 "Double Charge"

I didn't get my money back. I want it in my account ASAP. Also yesterday I was trying to load ₹1999 yesterday and again happened the same thing. I was charged but the money didn't get added to my ola money account. I want my money, ₹2500 in my account ASAP.

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[M73XO3-6X44]
ALSO I WANT MY ₹500 BACK WHICH YOU TOOK. IN TOTAL YOU HAVE TO REFUND ₹2499 AND I WANT TO BE COMPENSATED FOR THE INCONVENIENCE CAUSED BECAUSE OF YOU ### SERVICE.

On Thu 26 Jul, 2018, 13:00 shalini.saha (Ola Money), wrote:
Show quoted text
I DIDN'T NOT GET MY MONEY ACCOUNT YET. I WANT THE MONEY RIGHT NOW. THE WHOLE ₹2500+₹500 FOR THE INCONVENIENCE.
Show quoted text
I DIDN'T NOT GET MY MONEY ACCOUNT YET. I WANT THE MONEY RIGHT NOW. THE WHOLE ₹2500+₹500 FOR THE INCONVENIENCE

On Thu 26 Jul, 2018, 13:26 Chenrup Doshi, wrote:
Show quoted text
WHERE IS MY MONEY? YOU ALL ARE JUST A BUNCH OF FRAUDSTERS. I WANT MY MONEY RIGHT NOW.

ACCOUNT NUMBER :[protected]

IFSC Code :- ICIC0000388

TOTAL: ₹3000

On Thu 26 Jul, 2018, 18:05 Chenrup Doshi, wrote:
Show quoted text

Hi sir/ma'am

My debit card was charged twice but only rs800 money was credited in ola money once. I have transaction details showing two charges. I asked the team to look into it but the matter has not been resolved. They agree on issue but keep buying time it's been more than 2 weeks. Please resolve.
Date of both transaction 7 july 2018
Thanks
Jyoti sinha

On jul12th 2018, i booked cab online subsequent to refusal of driver in 2nd week of may, 2018 to pick after being accepted
again diver after accepted on line booking which was confirmed over phone to driver but after 20 minutes by expecting near to my place of journey, he replied that he wont come that too for my ola money which retained by ola
aftr several representations " ola support " not giving proper reply and not return ola money

I travelled by Ola auto and I made the payment option as Ola money. While being dropped the driver said that he wont accept for Ola money and wanted only cash to be paid. The Ola money was also deducted.. and we paid by cash too.. Will the ola money refunded.? This has happened mutilple times.. They have even deducted cancellation money twice, which happened a year before and sent mail to ola. But no proper response.

While transacting Rs.1000 to Ola Money, the amount was debited from my bank account but wasn't credited to my Ola Money account. I had done the transaction using my Debit card on my Mobile. I have notified the Ola Money customer care and ICICI customer care. I will be travelling soon and such problems are only impediments to my travel. It would be great if the problem is solved sooner.

I am unable to send money from the app or I am unable to withdrew money from my wallet account

All of sudden the functionality of sending money to the different persons or sending back to my own account has been disabled even after sending all the required KYC documents

Money struck in my wallet and I am unable to use it

Mobile : [protected]

Thanks
Aravindhan V

Booked call taxi on 24th june from tambaram to chrompet for cinema... Cab was showing 10 mins to arrive for almost 30 mins, and then while enquired driver he was not interested to come for pickup inspite of telling it is getting late to film
Then we booked another cab and moved on time, later he arrived my place asked me to cancel the booking, which i denied.
But while booking now it shows previous cancellation charges rs.50 on my mobile
Cheaters... Exploiting... Need to take a call... This is not the first time... It is 2nd incident with ola for me...
Should have professional quality drivers to behave properly.
Fast track is much better than ola, even if they charge more on time and genuine in charging customers upfront.
Not a cheaters like ola

I have an account on ola with [protected]. I have tried to recharge ola money on 2nd july 2018 at around 3:00 pm. Money got debited from account but recharge failed. After doing the payment through net banking money instantly got debited from my account but still recharge is showing failed.
Please resolve the issue as soon as possible. Waiting for your response and it is very bad first experience with ola cab.

Dear Sir/Madam
It is to inform you that I, A Appanna booked two tickets from IRTC for train number 12733 Narayanadri exp on 29/06/2018 at 19:17 hrs from OLA money A/c. And booking made success but tickets not booked by IRTC.
I am giving reference number of OLA (You just paid Rs. 781.82 Ola Money to our partner IRCTC.Your transaction ID is DQ1H-1MRT-V8ZG. Updated Ola Money balance is Rs. 823.96.)
So, I request you please kindly rectify the same and transfer the money to my account.
With regards

I was traveling from faridabad to amroha today. When i booked the ride the amount shown was rs3194. No final bill was send to me or driver. After repeated calling and on the basis of driver's readings on reaching my destination i was charged rs 4101 which is highly excessive. Ola should look into the matter and take the necessary steps to correct the bill and refund the excess amount.
Anil mathur
[protected]

I did a ola money recharge from my account on 4th june of ₹400 through net banking which got deducted from my bank account but no amount was loaded to ola money.
Transaction reference no. : [protected]igad
Qrvod5
Transferred to : to transfer-inb ani
Technologies private

I have waited for so long as i read online about such cases having refund within few days itself.
But i haven't received any refund on the same
Please refund the amount asap.

I wish to mention that many misters have created an account and swindled money from many customers.
My father-in-laws debit card details were (Card number ending 0065 uniion bank) and unfortunately the funds were taken from this account from friday 22.06.2018 evening onwards.

The last attempt was done today mornng (Inspite of blocking the card) 7.04 am 24.06.2018.

I here by request you arrange to block the misuser urgently and transfer the money transferred from the above card.

Urgent action is needed

Withdrawal tab was disabled from my ola money app they told to do the kyc verification i submitted my documents on 17th June, 2018 today is 19th June, 2018 but my kyc documents are still in process i didnt get anykind of information from ola support so kindly enable my withdrawal tab asap in my ola money app as i need to withdraw my cash stuck in the ola money account
My request no is 984763
Please enable my ola money withdrawal tab in my ola money app

I am rashi jha from banglore. I am daily user of ola cab i tried to add rs230 in my ola money today, money has been deducted from my account but the money has not been added to my ola money.. I tried to talk to customer care also but they are not responding... Please resolve this problem as soon as possible and add give my money back to my account