Ola Money Complaints & Reviews

I raised a ticket for my complaint and the ticket number is 947640.

I travelled in ola cab (Mini – white dzire) on 3rd may’2019 vide bill no. Crn [protected] and the amount charged is rs. 1647/- which is too high, normally it would be around rs.500/- to rs.600/- (My previous ride crn [protected] on 1st may’2019 is rs.429/- around the same time). I do travel ola cabs regularly but this happened never to me.

Please do look into the issue and hope that your team will revise the bill amount.

I am not able to add ola money. It says kyc pending. Once i upload documents it says internet issue. It also says basic kyc processed. I have tried hundreds of times from every type of broad band and fibre connections but everytime same issue comes up.

As ola says, uidai has temporarily suspended kyc. But i am not able to use basic rs 10, 000 wallet money also. I am having 0 balance now but cannot add due to above problem.

Is there anyone from ola to help me with this. I have ola select membership for this month and i am not able to use it and my membership will end withouht actually benefiting from this membership and ola will walk away with rs 600/- of ola select membership.

Please respond ola!

Dear Sir,
I am getting emails and phone calls from ola money postpaid dues. But I requested an account statement to clear immediately.
Now they are adding overdue late fee @rs1 per day which is not right.
As a consumer, I have rights to check my account statement.
Please do the needful
Regards
Dr K Manivannan B.V.Sc.,
[protected]

I have been sending mail from past 3weeks and also raised a complaint on them on fake ola postpaid due payment
I have been waiting for their reply but nobody is turning back with a solution
Am sending mail from 30April 2019 still now there is no reply
And there sending mails to pay the due amount which I have not done at all
Seriously very worst customer care service
They always tell to wait
This is my second complaint because first one still not solved
Care.zip from ola

Booked an out station cab and added 4000 rs on ola money. When the driver came he said he doesn’t have any money and requested that i pay him with cash and he will get the money refunded.

Now i paid him 3000 when the ride finished. While the ride was finishing he said he has done the needful on his end and i will get the money back in 24-48 hours.

Now i didn’t get the money back so i contacted ola. Ola then contacted the driver but the driver denied taking any money from me.

Ola then delayed any response to me and got back to me after more than one week after my constant calls.

Now today they said that since the driver is declining they can’t refund back the money to me.

Now i am shot of 3000 rs and ola has done nothing!!!

Such poor customer service!!!

Two days back i recharged my account with 999 rs. Today, my old profile seems to have deleted automatically. When i logged in there is no information about my old rides and ola money balance is zero.

After being a regular ola customer for several years, i expected better service. Looks like after ola postpaid got activated my old profile has got deleted. This is a bug in your new update and it has caused me a lot of grievances. Please address this concern asap and restore my old profile data and ola money balance.
Date: 9th may 2019
Name: gunjan singh khandpur
Mobile: [protected]

Hello team,

I would require your help on getting resolved my ola post paid unauthorized access by ola driver.

My ola account (91*67) is get unauthorized accessed by ola driver (Driver mobile number 87*85) on 17th april 2019 09:29 am and received message from ola saying “your accounts was logged into from a new device” also got email your email account has been changed for the account (74*81). I never had mobile number with 74*.

I have immediately reset my ola account and also raised to customer care with ticket number[protected] and also called to ola customer care. Associate said we have already reset the account. Post reset my account i have not used ola postpaid from april 27th but also i am not able to add my account details.

I also keep on following up with ola team on for the confirmation on emails, however no response from the ola. Request numbers[protected],[protected],[protected].

On a sudden, i have received call stating that ola postpaid bill 5000/- rs is due and harassing me to pay the bill by calling every hour.

Could you please help me in this issue resolved?

Prasad

I am running a shop and i want to do kyc for my ola money app.my original uploaded to ola money app.when i try to send money to ola user i was asked to complete the KYC process.i gave a request in the app to complete my kyc.one lady called me and she asked me to come to one spot near my home at 2 p.m to complete kyc process.i waited from 1.45 p.m to 2.30 p.m but she didnt come.whenever i called her she said she will come in 10 minutes like that several times and made me to wait for 45 minutes on the road.i feel irritated and i returned to home after waiting 45 minutes.why ola have tedious process for KYC.
Pls give some store address and i can do KYC myself in there.

On 6th may 2019 at around 9.05 am an ola mini cab was booked from a354, outer ring road, meera bagh, new delhi, 110083 to the destination of indira gandhi airport terminal 2. Message was received booking confirmed with driver details, rate quoted rs 507 and otp. At 9.25am driver called in his mobile no[protected] to find the location. Again he called at 9.26 am in mob no[protected] telling he has reached but it turned out to be keshavpur, so we gave him direction. At 9.32 am he called in mob no[protected] to say he reached meera bagh. We verified the cab no and driver. Only 2 0[censored]s me and our daughter to travel i noticed that, i could not trace the route as usual because car could not be spotted. On reaching airport again i could not get message of the rate or ride. He showed me in his mobile the quoted rate is rs737 which was impossible. Becuse on 3rd at 5 pm we have booked ola mini cab fro ig airport terminal 2 to meerabagh and costed only rs 410. Since we had to check in and could not contact service center in anycase after many trials, i paid the amount. I have tried whole day today also. Can you please give us a approachable no to verify and also can you address this grievance and let us know how you lessen tjhis incidence and make our journey dependable on your service. Kindly let me know the result

22nd april 19, i have taken a ride from chitlapakkam high road, selaiyur to marutham prestige, w. Tambaram. The amount picked automatically from ola post paid amount of rs.148/-, but the driver demanded cash not accepting ola post paid. Hence i have paid cash rs.148/- to the driver, and in the ola system post paid money also deducted, pl. Refund the post paid amount of rs. 148/- to my ola account.

Micro crn [protected] by around 7.20 pm rs.148/- (Cash also paid & post paid also deducted)
Driver name: kaliamoorthy v.

My ref: mail id: [protected]@gmail.com
Mobile; no. [protected]

Got a mail saying that you have made payment of rs 1000 from ola postpaid for rural clap merchant thru razor zap
I have never made this payment even i don’t know anything about rural clap then why will i send money to them
N also dint receive any otp for doing the transaction has asked by ola customer care people
I have contacted them several times but no reply
I have not done n i really won’t clear this due

I have booked ola have paid cash after destination but due to faulty mobile of driver it showed zero money so i paid cash to the driver. He cheated about it and did nt frwd it to ola. Ever since i am constantly getting threatning call from ola to pay the dues or will take legal action. They seems to forget that no driver in the world could leave you without pay. And

I received the message of detecting amount 3848 from my ola wallet to some a1 tours and travels. I did not make this transaction. First of all i am not having access to ola wallet and i can not transfer the money to other person. Still i wounder how come the amount got taken from ola postpaid wallet. Please help me to resolve this. I try to call ola customer care. The call was not going.. Also i sent a mail with the screenshot of the transaction message. That contains transaction id. How to resolve this issue. Since ola customer call is not easy to contact them. I am confused about these things.

Dear,

It's unclear the reason why transaction id egjh-xxxx-yfti is on hold by "the clever" ola money, since april, 4th with all sorts of bad service from lies, mishaps, and mistakes around a simple request of payment reversal, considering the merchant has been refunded since april, 02nd.

Obviously, there are only 2 reasons for that. Either ola wants to keep the money of the customer as long as they can for financing the operations of themselves or ola monye team are extremely incompetent.

Even after i have a proof of purchase the merchant had refund the payment successfully done at april as well as sent it to the ola team through email and message since april 4th and have sent more than 10 emails and 20 messages have had experienced all sorts of bad service from lies, mishaps, and mistakes

Why ola money has the worst customer service on earth:

1) always fail to provide any piece o[censored]seful information, only vague answers

2) fail to answer on time, i've been dealing with customer service with more than one month, no one honor what they write nor the date of return

3) they hold the payment issued from the merchant refund, no further information for more than 1 month, when of whether they will refund me

4) all the channel for consumer communication are unresponsive of badly managed

For the last i request the ola cancel my ola money wallet then keep the balance remaining and all the money you seized as a prize of your incompetence!!

My lawer is on his way to sue the most incompetent money wallet service i've ever experienced named: ola money

Regards,

Dear team,
This is regrading the issue when i tried adding money (Rs.1000) to the ola money account [protected], the money has got deducted from bank, however the same has not been added to the ola money account, i ended up paying my cab in cash. Please kindly refund back my money it has already been 8 days now and i have not received my money back into account as of yet.
Please let me know the status.

Regards,
Ali

I have paid in cash my two ride to the driver but i have received a mail about due payment and late payment charges. When i make a call on customer care number thy told me that post paid service activated on my app about which i am not aware. No they are making pressure about the payment which was i have paid already in cash to the driver. Now i am facing a problem when i want to book a cab it's showing clear due payment.

Hi, i am samir. I am a daily user of ola services. Since almost 1 month i am trying to add money to my ola wallet as well as do kyc. But having trouble doing both adding money as well as doing kyc for ola money.
Whenever i login to my ola app, & select ola money, to add money, my mobile screen goes completely blank. Initially every time, it was prompting me to install google chrome app. I already have google chrome app installed in my phone. I tried installing both ola app as well as google chrome app from different phone devices, still i am having the same issue.

I am booking my bus tickets from red bus & pay from ola money. But bus ticket are not booke and from my bank account money are deducted.
This massage are come to me. for e-Comm Txn for amount INR|297.55 with Debit card at WWW OLACAB.
I can ask to bank also he said complain to ola money. He can refund money to bank account.
Please refund my money in bank account or ola many account.

I'm pankaj bhamare from mumbai, contact: [protected] (Pankaj. [protected]@gmail.com)

Today my ola money wallet was having balance of 1000/- rupees.

When i was doing booking today, ola app send me the re-registration page. After otp putting, i have re-registered my account.

But now ola money balance ia showing zero amount.

Previously it was 1000/- rupees.

Now in app, previous so many rides also not showing

Only current ongoing ride is visible in app.

Pl. Return my ola money balance back.

Pankaj bhamare
Pankaj. [protected]@gmail.com

Not able to add ola money due to non completion of kyc.
To complete kyc, there are 3 steps out of which the 3rd or the last option is uploading of selfie from gallery or clicking picture from camera. The option from selecting selfie from gallery is disable and also taking picture from there option is disabled due to which not able to add or load ola money.
It seems that ola is not bother to check this issue.
I want to get back my remaining ola money from the ola account else getting this issue resolved.