Ola Money Complaints & Reviews

Dear sir/ mam

I had send rs.315 ola money to a wrong mobile number today afternoon. The mobile no i send to was not even registered to ola money and i was not able to cancel the transaction before rechecking.in my ola money account the transaction status is shown as pending as the entered number is not registered. I tried to find an option where we can cancel the transaction but could not find an option as such. Kindly resolve the issue as soon possible and please do reverse the transaction.

Regards
Praveen

(New token Id 946344)
My name is Sunil. My mobile No. is [protected].

In this reagrd, it is submitted that, I had done twice transactions for Rs. 999/- (Total Rs. 1988/-)on[protected] to OLA money through my SBI credit card. The first transaction (Id No. dowl-s69t-xys0) was failed as per their version. But the amount was deducted from my Card. On the necessity at that time, I has done another transaction for Rs.999/- which was successfully credited my OLA money cash (Transaction ID DOWL-S81E-MUF2). After waiting some days I have written a complaint to OLA customer care and contacted them through Phone. They asked me to complaint to SBI card about the non receiving of amount. Which I have done.
After 2 - 3 days OLA blocked my OLA money account and my money shown 0. but actualy have around Rs. 1500/- which they kept in their pocket(from March 2018). After a month SBI card informed me about the transaction successful message. I once again tried to contact OLA customer care through Phone and their representative also agreed that. He asked some time (10 days)to reflect the amount and unblock my Account. Which I agreed. But after waiting more than 2 months and contacted their customer care enormous times through phone and message, nothing fruitful happend till date.
This is really harassing !.
Kindly do the needful if possible please.

On 20th May I uninstalled ola app as i was changing myvphone. I had rs 202 (ola money) in my account. When I reinstalled the app. The ola money amounting rs. 202 was deducted wrongfully although i signed in with the same email id and password. Kindly refund rs.200 as this was wrongfully deducted. Hope thisvwould be resolved amd refunded to my ola acount immidiately without delay. Thank you
Soumya Mitra
[protected]

My father is a victim to fraudulent of one transaction of of rs. 24939/- once on 27 - may - 2018 from my father's account using debit card 4592xxxxxxxx5819. The person asked to provide the otp otherwise amount in account will be forfeited. The transaction details are in attached image

Please block the ola money account used to make a fraud and refund the amount to my father's account from where amount was debited...

Hi, on monday, 22 may 2018, i have added rs.599 from my bank account to ola money using netbanking.
Even though the transaction has been completed from the bank's end, the money is not credited in my ola money. The transaction tab is not showing any failed transaction either. There has been no response from the ola customer care even after trying to contact them.

Kindly look into the matter asap. Let me know if you know any input from my end.

On 2nd May i had called for Ola cabs from HSR Lay out, the driver was still on another duty, he told it would take 15 minutes for him to complete and attend me. He told to try other options
Since I had to move urgently i tried for another cab.

For this reason for no fault of me Rs 50/- is debited from my Ola money account for cancellation.

Please let know how can driver register for another call prior to completion of his current assignment. Request to return back the debited money from Ola money account.

Hi, on Monday, 07 May 2018, I have added Rs.599 from my bank account to ola money using netbanking.
Even though the transaction has been completed from the bank's end, the money is not credited in my ola money. The transaction tab is not showing any failed transaction either. There has been no response from the Ola customer care even after trying to contact them.
Kindly look into the matter AEAP. Let us know if you know any input from my end.
Lavanya.K

Sir/ madam
I have tried to book a rail ticket on irctc site through payment mode as ola money on 07/05/2018. My ola money account mobile no. Is [protected], debited by rs. 111.69/- but ticket not booked through irctc. Transaction​ no. Dppg-b5up-ugnr dated 07/05/2018. Refund still awaited from ola money to my account.
So you are requested to see the matter.

With regards,
Chandan kolambe

Hi i have been trying to add money in my ola account but every time i try it shows unsuccessful please help me out how can i add money to it. It has so inconvenient for me to carry cash all the time. I hope you will resolve my case as soon as possible because of this reason i am taking other options to travel. Moreover, i think ola should accept other payment wallets for the convenience of the customers....

I’ve money in my ola wallet but still i’m unable to send it others.

Whenever i click on send money icon, it redirects to a page saying basic kyc details submitted and that i can enjoy benefits from all the specified restaurants and benefits upto 10, 000/-

What to do in such case? I’ve tried re-installing the application but doesn’t work.

Thank you.

I am facing a problem in transferring a certain sum of money from my ola account having the mobile no - [protected] to my another ola account with mobile no - [protected].

I shall be highly obliged if you take some prompt action regarding the said problem so that i can transfer the amount of money. A fast action is anticipated which if taken will be highly appreciated.

Hi, on Saturday, 28 Apr 2018, I had added Rs.500 from my bank account to ola money using netbanking.
Even though the transaction had been completed from the bank's end, the money is not credited in my ola money. The transaction tab is not showing any failed transaction either. There has been no response from the Ola customer care even after trying to contact them.
Kindly look into the matter AEAP. Let us know if you know any input from my end.
-Prathamesh

Hi, on Friday the 27th, I have tried adding Rs.500 from my bank account to ola money. Even though the transaction has been completed from the bank's end, the money is not reflecting in my ola money. The transaction tab is not showing any failed transaction either. There has been no response from the Ola customer care even after trying to contact them. Please do the needful.

I transfered 2000 to a bank account, money got deduction from my ola money wallet but dint reflect in bank account, its been more than 2 days neither the money has came back to wallet nor the money has been transfer in the bank account
Solve the problem as soon as possible
I am facing a great deal of inconvenience
Refund the money as soon as possible

I ordered a cab ant this driver was pretty rude and he tried to act smart, he asked me to put my location (To t3 igi airport delhi) while i was busy doing that he just canceled the ride and acted as if it was done by mistake.. There after he switched off his phone and started taking other rides, asking us to get off the car after travelling 1 km only for which i was charged inr 111 and the amount got deducted from my ola money account... I demand a serious action againt this driver immidiately. Thankyou.

I gaurav behere user of your olamoney wallet app made an online payment of rs 1100 favouring indore muncipal corp on 20/04/2018 but i am unable to understand whether payment is successful at merchants end or not because muncipal corp has not generated receipt for payment.
Transaction id-dpgv ucs9 j7cm
Therefore i humbly request you to please
Consider this issue and resolve it as early as possible.

There is no option for withdrawal to bank on my ola money app whereas i know the service exists as i have researched it on the web and have seen screenshots of it.
Pls. Clarify why it is such. As per my knowledge my app is updated to the latest version so all features should be available.
Pls help in this regard as soon as possible.

Thanks

Arjun kalia

I have done the kyc verification process with ola money.. I was being informed that post submission of the kyc documents i able to transferred money from bank account to ola money wallet but after that i cannot make any transaction i can't able to any transaction through this app please solve problems
Could you please check and get in touch with me in my registered number or my em

I transferred 1999 rs. From my bank account to ola money but now I can not getting back 1999 rs. From ola money to my bank account.
All the possibilities i tried but there are same kyc n all ### are there.
Such lack of hinesty & full negligiency towards customers from Ola is breach the trust among customers.
Do the needful as asap otherwise the negative impact spreads every where.
Ola blocked customer money this is very bad experience. People can't get back their money in their bank accounts.

I am trying to send ola money to my friend but it is just navigating to the screen where it is saying "basic kyc updated". All the options are navigating to the same screen. Both from the ola cab app and ola money app.
Please rectify this issue in your app. I am even able to withdraw or send via mobile number to a store merchant. The same is happening to the other party i am trying to send. It's causing a lot of frustration even after i have updated my kyc details to use the app. Please rectify this issue asap.