Ola Money Complaints & Reviews

I am trying to send ola money to my friend but it is just navigating to the screen where it is saying "basic kyc updated". All the options are navigating to the same screen. Both from the ola cab app and ola money app.
Please rectify this issue in your app. I am even able to withdraw or send via mobile number to a store merchant. The same is happening to the other party i am trying to send. It's causing a lot of frustration even after i have updated my kyc details to use the app. Please rectify this issue asap.

I am trying to send ola money to my friend but it is just navigating to the screen where it is saying "basic kyc updated". All the options are navigating to the same screen. Both from the ola cab app and ola money app.
Please rectify this issue in your app. I am even able to withdraw or send via mobile number to a store merchant. The same is happening to the other party i am trying to send. It's causing a lot of frustration even after i have updated my kyc details to use the app. Please rectify this issue asap.

Please note that i was overcharged on my ride. I was suppose to pay rs.106 but was charged rs. 151. When i checked the reason, it shows me that either if the pick up / destination was changed or the route was changed, the fare is subject to change. How can i be overcharged if there was no change made in the pick up or destination address as well as if the driver took another route. I did not ask him too. Kindly refund the remaining amount.

Screenshot attached.

Initiated ola money transfer from my account to my mother's account.
Although money rs.1500 got deducted its been 10 days but still money is not received by my mother.

In my mother's account we even did basic kyc update but still do not see the money being received. There is no customer care number to help resolve issue and no response over email. Beware from using ola money and is better to pay in cash instead. Paytm is much better than ola money because there is accountability for transactions atleast

Because of poor network my transaction got failed for two times on adding 599 and 599 on 6th of april.

But, both the times my account got debited and never got credited either to my ola money or my bank account.

Kindly resolve this at the earliest i am here by attaching the required file and reference numbers of the transaction that failed.

Reference number
1. 599 :[protected]
2. 599 :[protected]

Regards,
Ashok kumar

Dear ola team,
My name is vijayakumar and i recharge rs 399 the number airtel no.[protected] by ola money acount by
Transaction id :dp7q-memx-vgf1,
Date:27.03.2018,
Amount :rs 399
Above transaction not happened but amount was deducted in my ola account. Still recharge not happened
So pls do the needful @ immediate effect and refund the money

Regards,
R. Vijay

Thank you for using your sbi debit card xxxxxxxx for a purchase worth rs599.0 on pos 80412408 at olacabspayu txn# xxxxxxxxxxxxx.
But recharge didnt added to my ola money... Please look after for this problm as already 599 is deducted from my debit card.. This was happen on 26/3/[protected]@ 10:30pm i recharge with 599... Sms received that 599is deducted but when i checked to ola money only 0 balaced has been shown i thought it may be due to poor network it has been not added but still it doesnt added to ola money why???

I paid money through ola money and concelled order for non availability of stock and merchant refunded money and given reference number but not credited in ola money account.

reference no. 5052395

Many times i mailed to them asking about credit of money no response from instead of response I'm getting feedback mails.

No of days are running but money stuck at in between myvishal online shopping portal and ola money.

Sir,

My mobile no. For ola money (Ola cabs) is [protected].

On 17/03/2018, i have made a prepaid recharge via service providers of bsnl to the mobile no. Of [protected] for rs. 55/- only. Amount rs. 55/- was debited from my ola money wallet, but the recharge was not done; and went failed.
Please rectify above block, and refund me the amount rs. 55/- which is in pending in my ola money wallet.

Thanking you,

Yours faithfully,

Anto raj vaz
Mobile no. :- [protected]
Email id. [protected]@gmail.com

Tuticorin, 20/03/2018.

I reetam singh had made a payment to my dream store for an amount of rs 599. Ola money said the money has been deducted from my account and successfully transferred to the payumoney portal of the merchant. But the merchant says payment was never received and please confirm with your wallet company. Hence please look into the matter and refund me at the earliest.

The transaction id is : dp65-smfl-63co
Date: 11th march 2018

Ola money — recharge failed but money debited from bank account.

I did an 2 online payment to ola account of (Rs. 599 and rs. 300) on 16th march 2018. The amount has been deducted from my bank but the ola money is showing zero balance.
Kindly transfer the recharge amount at earliest to my ola account or return to the bank account asap.
As discussed with bank they shared ref. Number for both transaction :
Rs. 300 = dp6n_36i9_xf4j
Rs. 300 = dp6n_2lbx_32z1

I did an online payment to bhukkadpanti with ola money but transaction failed. When i checked ola money balance amount was deducted from there but transaction did not happen. Transaction was made on 13th march but it failed. Still no refund either in ola money app or bank account. No email or message from ola to registered mobile number or email either. How can u people be so irresponsible. At least, send an email or message that the transaction failed and refund would be made. Could u please refund the money back asap?

I have done online ola money recharge (Money in) of 999 inr for my ola cab account linked with mobile number +91 [protected] (Nivid mantri) on 26.01.2018. The amount has been deducted from my debit card but the ola money is showing zero balance.
Kindly transfer the recharge amount at earliest to my ola cab account or return to the bank account please.
I am having travelling plans for today. So your quick action is highly appreciated.

Please note that there were two transactions of rs. 999/- on the same day i. E.[protected]. I have already received credit for the first transaction, but for the second transaction its been debited from my account and no credit yet, its already more than 7-10 business days as stated above.

Kindly transfer the recharge amount at earliest to my ola cab account or return to the bank account please.
Your quick action is highly appreciated.

Also i had made a complaint earlier, but the same was marked as resolved even though actually it was not at all resolved by ola money.

I need serious and urgent action / reply on this.

Thank you.
Best regards,
Nivid mantri.

I have added an amount 4600 to my ola money account, while i was trying to transfer them from my ola money account to bank account it asked me for kyc, and when i reached the customer service they asked me to send my pan and aadhar details to the mail is [protected]@zipcash.in, after sending the docs my money got deducted and a set of 4 transactions were made through my ola money app without my knowledge. I dont know what to do now. Can someone please let me know what to do now to get back my money.

After i added ola money in my account it has been blocked with no reason. Also they are not replying for my mail's. Now i don't know what to do.
The blocking reason they show intially was that i booked and cancelled cab multiple times but in last four days i've not even booked a single cab.
Later they displayed that your account is blocked permanently as i have committed something wrong. So i asked them to tell me what i have done. No reply from them.

Hi,
I was making an online payment to merchant club factory with ola money but transaction failed. When i check ola money balance amount deducted was added there, so i tried again using ola balance but transaction failed everytime. Request you to please in case of failed transaction you should return money back to card instead of adding in ola money. I tried withdrawing money but that to failed and the transaction charges are too high. Could you please refund the money back to card as it was added due to failed transaction and not by me.
Regards
Manohar

My registered mobile number is [protected] i am trying to transfer money to bank but showing please do kyc but it is already update. Please solve my problem. My registered mobile number is [protected] i am trying to transfer money to bank but showing please do kyc but it is already update. Please solve my problem. My registered mobile number is [protected] i am trying to transfer money to bank but showing please do kyc but it is already update. Please solve my problem.

I wrongly made a recharge to a mobile number which is actually a post paid number. This payment was made on 2nd Dec, 2017 through ola money. Initially I thought that this will automatically get refunded to my ola money account but I haven't received any refund yet. The transaction id is: D099-4PIJ-ZIBS. It was a payment of Rs.220. Please help me out.

On 28th feb, 2018 a payment transaction of ₹ 99/- to a merchant has been made thro' ola money (Via mobile no. Of merchant) in the evening hours. Although, the status showing transaction (External) is successful but the payee is complaining that the same has not been credited to his bank account connected to his mobile no. He does not have any ola money account. Pl. Note that the transaction status is showing success.

My husband took ola yesterday to airport as he doesnot had ola money i paid the driver by ola money amount of rs 727 then even after 15min when it didn't show in cab driver mobile number, he has pay extra 727rs. So i am bring charged double... I called up the driver mob no [protected] to check status he is not picking up. And when i saw your level of solving the issues i understood that ola money is one of the worse app... How will i get my payment back now