Ola Money Complaints & Reviews

On 28th feb, 2018 a payment transaction of ₹ 99/- to a merchant has been made thro' ola money (Via mobile no. Of merchant) in the evening hours. Although, the status showing transaction (External) is successful but the payee is complaining that the same has not been credited to his bank account connected to his mobile no. He does not have any ola money account. Pl. Note that the transaction status is showing success.

My husband took ola yesterday to airport as he doesnot had ola money i paid the driver by ola money amount of rs 727 then even after 15min when it didn't show in cab driver mobile number, he has pay extra 727rs. So i am bring charged double... I called up the driver mob no [protected] to check status he is not picking up. And when i saw your level of solving the issues i understood that ola money is one of the worse app... How will i get my payment back now

Im vinoth kumar from erode. Today[protected], around 2 pm, rs 4000 has been debited from my account by ola service. I have no idea why this has happened. I did not have installed ola app in my mobile. I didn't link my account with ola service. I have not used my card anywhere for ola service, yet they have deducted money from my account.
I got to know about this from message i received from bank about the deduction and the e-statement i received after that.
I have the e-statement of the deduction and now i will appeal in court if my money is not refunded. I hereby give my card number below from which money has been deducted. I would like to hear your response as soon as possible.
Bank : canara bank
Card no : [protected]
Email id : [protected]@gmail.com

Hi, i recharged ola money on saturday 17th-feb-2018 to my mother's number [protected] for rs599. Money debited from bank but not credited to ola money wallet.in ola faq's i had read when it happens after 3 to 4 days
Amount will be credited back to our bank account so i waited till today. After waiting also i did not get the money so i m writting this. Please refund the money.

Mobile no. Which i operate [protected]
Email: [protected]@gmail.com

Money got deducted from bank account but ola money hasn't got added to ola money. Transaction was unsuccessful.
A amount of 300 (200+100) rupees got deducted in 2 consecutive transactions. Kindly let me know when can i get back my money. Please help!!!

Incident happen: 30th december 2017.
Date amount narration che. Ref. No

30/12/2017 200 [protected]/payuolamoneyzipcash [protected]
30/12/2017 100 [protected]/payuolamoneyzipcash [protected]

Mail id : [protected]@gmail.com

Please drop a mail if any for further processing.

Thanks and regards,
Rudresh bs

I added 999 rs two times. But my ola money shows only 999. But 1998rs is deducted from bank account. I need a refund or please add 999 rs to my ola money. When will i get the refund. Im a regular customer and this is disappointing. Please update the status after initiating refund to my email at the earliest.
Bank:hdfc
Ref no:[protected]
Date:20 feb

Thanks

Hi, i recharged ola money on[protected]Sunday) for rs599. Money debited from bank but not credited to ola money wallet. I did write to my bank, the bank replied saying the the transaction has been successful at their end & requested to check with the merchant, in this case ola money.

Mobile no. Which i operate [protected]
Email: [protected]@yahoo.com

I received amount of 400 from [protected] today but that amount is not reflecting in my wallet but when i checked history it is showing there in pending status please assist.
Today from ola app which is registered with the number[protected] money was sent to a number [protected].
But when i registered with my number [protected] and logged in to ola money app the balance is showing 0 and in transaction history the transaction of 400 is showing but in pending state.

Hi sir/madam

Today morning i added rs. 150/- to my ola money wallet.
To pay my ola cab booking have attached the screen shot.

After adding the money got deducted from my hdfc bank account no. [protected].
But the has not got added to my ola money account yet!
Balance is still showing low which is rs. 42/-

I have attached two screen shots of my proof of bank transaction and my ola money app balance. Have attached the screen shot of my ride as well.

Let me know

I dont have any withdraw option on my ola money wallet.
I have to transfer the money 10000/- to someone.
It is not alllowing me to do.
(Date attempted) 20/2/2018.
Since i have installed the app withdraw option wont show up.
It says me to try lower amount. I have tried 1000 as well, it still wont allow me to pay.
How much low do i need to try, 1 rupee?
The number of ola money customer care doesnt work..

I have paid the ola cancellation fee twice and i got the msg frm my bank but ola is saying that you have to pay the cancellation fee... D amount of 150 was debited from my account twice
Ola isnt showing anything like cancellation fee or what... Its only showing pay ur cancellation fees... Though i've paid it twice...
Can u plz look in this issue as soon as u can???

Rs. 500 got debited from my bank account but was not transferred to ola money on 17 feb 2017. I got a message from the bank saying the money has been debited but i can't find any mention of it whatsoever on ola money.

I did another transaction of rs. 500 immediately after, which was successful and reflected in ola money. Can you please resolve this as soon as possible?

I have added 1999 to ola money from my credit card on 17 feb 2018 and tried to transfer the amount but message reflecting that transaction is blocked and try lower amount after three days. And iam in very urgent need plz try resolve it on urgent basis. Please do it on urgent basis as i want to return the amount to my friend. So please do the needful.

On[protected], i have transferred amount of rs.800 to the sbi account number: [protected] but still amount is not reflected into my sbi account. Can you solve this issue as soon as possible.

Ola money transaction id: dows-yzt7-46s3.

Thanking you in advance.

Regards:
Lokesh reddy b
[protected]

I made a payment using ola money to book a ticket in ksrtc. Money was deducted from my ola money account but i didn't receive the ticket, and when i contacted ksrtc they said they have not received the payment. Kindly do the needful. I have attached a photo of the details regarding the payment and the mobile number linked with the account is [protected].

I tried to add rs.250 in ola money after kyc compliance the amount was deducted from my bank but still not received in ola money. That kind of problem is faced from such a wallet is miserable.

It is the incident of 25/01/2018. Kindly add the money or return my money as soon as possible. So much of inconvenience is faced due to this.

Mobile no. [protected]
E mail - [protected]@gmail.com
To resove the complaint you send an email with a contact no. But that no. Is always busy, its just all in vain to complaint you, i just want my money back after that i wont use your ola money again.
Do the needful as soon as possible.

I was using ola money to pay for my products i was purchasing from (Furtados online) half an hour back.

Though the money was deducted from my wallet showing a successful transaction but no order was placed. Items are still left in the cart.
Screenshot attached.
I want my money back to my wallet.
Please intiate a refund as soon as possible.

Total money was : rs. 1350
Transaction id is : dowl - dyiy-nwor

Thanks.

Hi, my name is akriti jeena ([protected]). I tried recharging ola money by an amount of rs.999 thrice on 11th feb 2018. The money got deducted from the account three times. The transaction failed first 2 times and then it was successful in 3rd transaction.
Usually the money in such cases are refunded my next day itself but now it has been 2 days and i have not received the refund (Rs. 999 * 2 = rs. 1998).
I am unable to contact their customer service on the numbers that were mentioned on this site.
Please help me out in this matter as soon as possible.

Dear sir,
On 07.01.2018 I have recharged in OLA account with an amount of Rs.599.00 vide reference no. [protected]IGACRHNKC2 and payment was made for Rs.390.00 from Indira Gandhi Airport to State Bank Academy-Gurukul, Gurgoan. The unspent balance Rs.209.00 not refunded to me and card was blocked. I have written mail to OLA support vide request ticket no. 82335204 and reply mail our team is looking it right now.
2. And on 17.01.2018 Mr.Avinash G( Ola Money), your account is zero.
3. On 18.01.2018 received a mail from Sunita Chettri(Ola Money) that you have taken a ride for Rs.348.00 on 16.01.2018 at 08.18 pm and there after there is no txn. To my surprise my town do not have OLA services Berhampur -Odisha(760001) and also on 16.01.2018 I was in Office at SBI Regional Business Office-II, Berhampur.
4. On 21.01.2018 I have mailed to Ola Support but they said we are looking.
It is already more than one month sir.

regards
gouri patro
contact no. [protected]

Hi team,
I am writing you in regard of amount debited from my sbi account by some hacker to his ola account. I call one of your customer
executive they ask me to write an email with all the details.
Details of the transaction:
Bank:SBI
Debit card number:51962000***4037
Date of transaction :11 feb at 12.10 pm
Transaction details: two transactions were made
(Rs9998.0 on POS OLACABS62398 at PAY*WWW OLACABS COM txn# 202817).
( Rs9990.0 on POS OLACABS62398 at PAY*WWW OLACABS COM txn# 200694.)
Kindlly look through your system and please block this money so that the hacker cannot use it.
I have also attached you the copy of FIR against it. Please find the attached image.
And please let me know how can I get that amount back.
I look forward to hear from you ASAP