Claimed

Ola Money Complaints & Reviews

www.olamoney.com

3.1

Updated: Jul 7, 2025

Complaints 1395

Resolved

792

Unresolved

603

Good! Ola Money values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ola Money step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to Ola Money

Having problems with Ola Money?

File a complaint and get it resolved by Ola Money customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Ola Money

Ola Money reviews & complaints page 47

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Jaipur, Rajasthan, 302012

I tried to add rs.250 in ola money after kyc compliance the amount was deducted from my bank but still not received in ola money. That kind of problem is faced from such a wallet is miserable.

It is the incident of 25/01/2018. Kindly add the money or return my money as soon as possible. So much of inconvenience is faced due to this.

Mobile no. [protected]
E mail - [protected]@gmail.com

Mar 12, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2018

Ola Money Customer Care's response We regret to inform you that we have not received the payment. In case the amount is debited we request you to check with your bank for the same.

Txn- donu-8sqx-v3qk
Payu- [protected]
Amount - 250/-

For further details, request you to write us on [protected]@zipcash.in or you can reach us on 33553355.

View replies

V

Visupriya Vichu

from Chennai, Tamil Nadu

Feb 12, 2018

I have added Rs.100 to ola money. My money got debited but it's not showing in the ola money balance.
Please help me in getting my money back as soon as possible.
I got an reminder for adding KYC document before adding my money to ola account.

money deducted from bank but not reflected in ola money - Comment #3002653 - Image #0

H

Harihararao Eedu

from Mumbai, Maharashtra

Apr 9, 2019

I add 300 to my OLA money to my OLA account with no [protected].the same has debited from my Sbi and not reflected in app.

money deducted from bank but not reflected in ola money - Comment #3400594 - Image #0

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Website: Rowme.com

Hi, I am alankrita ([protected]@gmail.com) I paid the money for rowme online shopping by using payu with Ola money and my amount has been deducted 2 times but there is no transaction history on Ola money also and no order has been placed so, if order has placed please return the one time money otherwise please return the full money. I am adding the picture also in which the amount of 1376 rs has deducted 2 time. Please return the money as soon as possible.

+1 photos

Mar 12, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2018

Ola Money Customer Care's response We request you to kindly write to us from registered E-mail ID with Ola Money at [protected]@zipcash.in or contact us at 3355 3355 with area code so that we can do the needful.

View replies

S

Shweta pokhariyal

from Bhubaneshwar, Odisha

Feb 8, 2018

My Metro card was not recharged and money was deducted from my ola account number [protected]

money deducted but no information on ola money and no order placed. - Comment #2998833 - Image #0

V

Vikram Gc

from Kolkata, West Bengal

Feb 9, 2018

I have transferred 10000 to ola money app but not able to withdraw nor transfer from past 2days trying to contact you but RNR.
Worst service from ola app customer end not able to contact them at all.

REGARDS
VIKRAM
[protected]

money deducted but no information on ola money and no order placed. - Comment #3000047 - Image #0

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 560040

Hi

Yesterday i trf from my sbi bank through online of rs. 150 to ola money wallet, amount has been debited my bank but instantly its not added my ola money wallet so kindly refund the money or added to my wallet
For your ref transation no ani technologies p ltd no.97050461.

And i tired to call ur customer no one is not picking up the phone so kindly do the needful and oblige

Thanking your
Shiva shankar ns
[protected]

Ola Money customer support has been notified about the posted complaint.

View replies

D

Dota

from Delhi, Delhi

Feb 8, 2018

I recharged my dmrc card[protected] from ola money...
Here it is showing successful but it didn't happen...
no help too

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 560068

Money got deducted from bank account but ola money hasn't got added to the wallet. Transaction was unsuccessful. A amount of 599 rupees got deducted. Kindly let me know when can i get back my money. Please help!!!

Incident happen: 5 feb 2018 morning around 4am.
Mail id : [protected]@gmail.com

Please drop a mail so that i can share more details of my mobile number and all for further processing.

Mar 10, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2018

Ola Money Customer Care's response Kindly request you to write the query at [protected]@zipcash.in.

View replies

S

Shilpashree Krishna

from Bengaluru, Karnataka

Feb 6, 2018

My OLA account has got refreshed and the OLA Money is missing. I was asked to re-login to the Account. The last ride I took was CRN[protected].

K

K kumar 24

from Hyderabad, Telangana

Feb 6, 2018

I added Rs. 599 in my Ola money get confirmation through bank that 599 has debited from account still my Ola balance showing zero balance so what to do let me know this is happening with me second time... Is there any problem with Ola money ... why this is happening again and again ...

N

Nandalal Sahis

from Hyderabad, Telangana

Feb 9, 2018

I am not able to withdraw left over amount from ola money. Every time transaction getting failed error

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Website: giftease.com

I have ordered a gift from giftease.com today.Payment done by ola money. Through paybiz payment gateway.2times 199 rupees deducted seperatly from my accouny but confirmation not recievd by merchant.There are 2 transactions and 2 diff transaction ids.1.DOVB-VH9U-6D01
2.DOVB-VO9U-WC4K Pls solve this issue.photos added to the complaint.pls let me knw if my order is placed on that site or not.If not then pls refundmy money

+2 photos

Mar 10, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2018

Ola Money Customer Care's response Hello Ashwini,

Greetings for the day!

We regret to know that your amount deducted order not processed.

We request you to share your email id and mobile number registered with the Ola Money wallet in order to assist you.

The information will help our team in assisting you more effectively. We’ll do everything necessary to address this at the earliest.

We value your business and kindly write to us on [protected]@zipcash.in for any further assistance.

Regards,

Team Ola Money

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400101

Via ola money, i had placed withdrawal request of rs. 299.49
But its showing transaction successful but still not received money in my account.

This is my first experience of withdrawal but its one of the worest experience.
Requesting you please increase customer touch point, if this kindly of incident happened with any other person then how to contact to ola.

Very very poor service.

Userid - [protected]

Ola Money customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400080

Money got deducted from bank account but ola money hasn't got added to the wallet. Transaction was unsuccessful. A amount of 599 rupees got deducted. Kindly let me know when can i get back my money. Please help!!!

Incident happen: 30 jan 2018 morning around 12pm.
Mail id : [protected]@gmail.com

Please drop a mail so that i can share more details of my mobile number and all for further processing.

Regards,
Ramya sriram

Ola Money customer support has been notified about the posted complaint.

View replies

A

Aditya2222

from Bengaluru, Karnataka

Feb 3, 2018

I tried to add 1100rs on my olamoney wallet.
The money from my bank account gets deducted but it doesn't reflects on my olamoney wallet.

money got deducted from account but not reflecting in ola money - Comment #2993517 - Image #0

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 560037

Website: ola

Money got deducted from bank account but ola money transaction was unsuccessful. A amount of 3000 rupees got deducted. Kindly let me know when can i get back my money. Please help!!!

Incident happen: 29 jan 2018 morning around 8.30 am.
Mail id : [protected]@gmail.com

Please drop a mail so that i can share more details of my mobile number and all for further processing.

Regards,
Shantilata

Jan 30, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 411048

Website: www.olamoney.com

It was 27th january 11:40am.
I tried to add money to ola money using hdfc netbanking on android phone.
I got following message from hdfc after submitting otp"your session is invalid. Please try after some time". I also simultaneously received sms from bank that rs1999/has been deducted. This money is not credited to ola money wallet.
I have raised compliant to bank. Hdfc bank officer replied that money has been transferred from bank. It can maximum take 5 working days.
?
Can you please look into this & help me out?

Ola Money customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had used Ola money for paying my ielts fees and money got deducted from my account but according to the British council my money hasn't reached them. I would like to know where my money went and when I will get it back. I trust Ola money that is why I used the app as a payment method, please do something about this or else I will have to take serious measure.

+2 photos

Ola Money customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Someone has call to my another mobile number which is linked with my union bank account number and asked otp, my mother can not understand any matter and told him otp. After this 5000/- rupees transferred from my account. When i seen my transaction details i contact to my bank, they said that this money transfer to ola account, so you can contact ola service provider. I requested to you pls give me more details about ola transaction[protected] and stop the any further transaction of this ola account.

Ola Money customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 400063

I have done online ola money recharge (Money in) of 999 inr for my ola cab account linked with mobile number +91 [protected] (Nivid mantri) on 26.01.2018. The amount has been deducted from my debit card but the ola money is showing zero balance.
Kindly transfer the recharge amount at earliest to my ola cab account or return to the bank account please.
I am having travelling plans for today. So your quick action is highly appreciated....

Helpful

Found this helpful?

Address: Bangalore, Karnataka, 560016

I care a damn how many devices i am logged into... Just refund my money i have loaded. Not able to talk to your customer service numbers, as they are always busy. Open a category ""#in refund me". Your auto drivers dont want to come if its ola money. Your cab drivers dont want to come if its ola #in money... Then why have an app for it and loot people, when it cant be used you # of a grade.. Shut the # up and refund my account... You #in # who are worth a piece of #. _i_ to the owners... Have them talk to me and i can give a good history of why i am so furious. My number is [protected] or [protected]. You either call me or i am a stone's throw away from the bangalore office. I can talk to you face to face.

Feb 28, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Jan 22, 2018

Sunder1976's response I can't withdraw money from Ola money

Verified Support

Jan 28, 2018

Ola Money Customer Care's response Hello Kariappa,

Greetings for the day!

We certainly understand your query regarding refund from Ola Money wallet and we regret the inconvenience caused.

Your Ola Money wallet balance: Rs.140/-

We request you to revert to us whether we can refund the amount that you have refilled your Ola Money wallet from the bank to the original mode of payment which will reflect in 7-10 business days as per standard banking procedures.

We appreciate your kind understanding and patience in this regard.

We value your business and kindly write to us on [protected]@zipcash.in from your registered email id for any further assistance.

Regards,

Team Ola Money

View replies

S

Sunder1976

from Mumbai, Maharashtra

Jan 29, 2018

I can't withdraw money from Ola money, it says it is blocked

Please look in to it

H

hitesh karel

from Pune, Maharashtra

Aug 16, 2018

I am tired of with your service. Specially your app. First case It is Booking two cab at same time. And when I picked first cab second cab cancellation charged me. Here is referance of it CRN 44778288. Second case your cab Driver was not coming and ask me to cancel and then you again charged me. CRN 38497121. It is disgusting service ever.

P

Pratistha Adhikari

May 5, 2022

I have repeatedly tried to transfer my money which has been stuck in Ola Wallet (Money) since the past week and it always shows that an error has occurred. I need the Ola money to be transferred into my bank account immediately or I'll be forced to take stricter actions against the company. Please reach out to me on [protected] for the same at the earliest

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Website: ola app

This is to keep you informed that i had initiated a ola money transaction for adding rs.1999 from my hdfc account.
The transaction failed but the money got deducted from my bank.

Following is the transaction details, need help in getting this money refunded back to my hdfc account.

Transaction details

Date of ola money transaction - 14th jan 2018
Money deducated from bank - rs. 1999/-
Transaction ref no:[protected]
Olaumoney refer - [protected]

Regards

Ravindra kg
[protected]

Mar 3, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2018

Ola Money Customer Care's response Hi Ravindra,

Greetings for the day!

We certainly understand your query regarding Ola Money wallet refill and also regret the inconvenience caused in this regard.

We are pleased to inform you that the transaction of Rs.1999 has reached our payment gateway and the same will be updated to your Ola Money account within 1 or 2 business days.

We appreciate your kind understanding and patience in this regard.

We value your business, kindly write to us for further queries.

Regards,

Team Ola Money

View replies

N

Nilesh Lanjekar

from Mumbai, Maharashtra

Jan 29, 2018

Res pected sir, my name is nilesh lanjekar my mobile no.is [protected].today I download Bola wallet and sign up .first time I use this wallet I added rs 1000 Cash in my ola money wallet but not added in wallet account .its showing 0 balance but debited re 1000 by my account.so please help me out thanks

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 411028

Website: irctc rail connect App

I Chose ola money while booking ticket in irctc app.
I got mesaage as money will be refunded due to technical issue we could not book your ticket.
After 10 min i got another message you paid 111 rs to irctc partner. And displayed my balance amount.

From my side : Ticket is not booked.
So i need the refund amount.
Please look into this issue asap

+2 photos

Ola Money customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi my ola money of rs 600 has been transferred to a wrong number ([protected]).
I want to reverse it back. I also tried calling that number and they confirmed that they do not use ola and they don’t have this number registered with ola so they are unable to reverse back.
Please revert the amount of 600 re back into my ola account [protected]
Please help asap.

Ola Money customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 412303

Hi Ola Money team,
Multiple amount (total amount: 25, 000/-) deducted from SBI Saving bank account of Ms. Yati Rajendra Gujrathi
Date of incident:[protected]
POS:[protected]
at WWW OLACABS COM
Txn- Amount- Time
[protected]/- 13:02
[protected]/- 13:21
[protected]/- 13:22
[protected]/- 13:25
[protected]/- 13:26

Request you to provide details of account credit in this case.
We had also filled FIR for same. Request your help in tracing fraud people & safe other users from such frauds.

Please contact below for more details:
Ruchika Gujrathi - [protected]
Atikant - [protected]

Ola Money customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 122015

Website: Ola Auto

I have opted for ola auto today morning and should pay amount in the form of cash. But i transferred the amount from another mobile number from which i did not book the auto. Now the issue is the auto driver received the amount through both paytm and ola money (Which is transferred from other number) which means i have paid twice. So i need the amount to be transferred back.

+1 photos

Ola Money customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 411037

Website: Domino's Pizza Addroid App on mobile

I paid inr 642 to domino's pizza via ola money today (22/01/2018), the amount gets deducted from my ola money, but it has not reached to domino's pizza. Hence i have to pay inr 642 via cash to domino's pizza via delivery boy. Hence request to reverse the ola money transaction of inr 642 which i made for domino's pizza to my ola money back.

The domino's pizza order no: 103
Amount: 642.00
Order date: 22/01/2018

+1 photos

Ola Money customer support has been notified about the posted complaint.

View replies

C

catchabhiagg

from New Delhi, Delhi

Jan 24, 2018

Money has been deducted from Bank but no credit in ola money shown.
Amount : 300
Internet Banking
Dated on 11-Jan-2018
Transaction ID: ICACSBQEF5

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Ganjam, Odisha, 760002

Ola money transferred in fraudulent way from SBI account .
Call was from Phone number - [protected]

Amount: Rs4999.0
txn# 405432

Name on the account holder: Bhagyabati Sahu
Transaction date and time: 19th-January-2018 03:15 PM (just 90 minutes back)
Amount: Rs4999.0
Card number (first 6 digits and last 4 digits of the Card): 5103-72XXXXX-4327
Bank Name: State Bank of India (SBI)

Please take action and STOP/Revert the transaction.

I have dropped mail also to - [protected]@olamoney.com,
[protected]@olacabs.com,
[protected]@olacabs.com

No response yet. Whom to call to report the fraud.

Feb 10, 2018

Complaint marked as Resolved

Received Full amount

Ola Money customer support has been notified about the posted complaint.

View replies

R

Raghavendra Mattepudi

from Hyderabad, Telangana

Jan 24, 2018

I paid Rs 50 towards DTH, but it's show's pending since 1week

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines