Ola Money Complaints & Reviews

Address: Mohali, Punjab, 160016

I have added 3000 and 3050 rs in my ola money at 14 dec 2017. That money reduced from my bank account but not added in ola money and i did not get refend in my bank account also till today after 10 days waiting.
Because i read in faq money will refend in your bank account in 10 days but i did not get any thing till today.

Name:- rakesh kumar
Mobile number:- [protected]
Email:- itcz. [protected]@gmail.com

Ola Money customer support has been notified about the posted complaint.

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Address: 4000080

Yesterday evening for the first time i had installed ola money. I transferred 300 rs from my hdfc account through net banking. The transaction was complete and even got the deduction msg. I even checked in my account. 300 rs was deducted from my account but it's not showing in my ola money account. This is seriously not done.. I want my money back.

Jan 29, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2017

Ola Money Customer Care's response Hello,

Greetings for the day!

We regret the inconvenience caused to you.

Request you to share the registered email id and contact number in order for us to track the issue and update you on the same.

We value your business, kindly write to us for any assistance.
Regards,

Team Ola Money

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Spandan Gautam

from Bengaluru, Karnataka

Dec 28, 2017

Hello,

I was booking train ticket by using ola money where money deducted successfully but ticket didn't book.

My account is linked with my cell phone number [protected]

Regards,
Gautam
[protected]

I have transferred money but it's not showing in my ola money - Comment #2958511 - Image #0

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Address: Gurgaon, Haryana, 122011

Website: Ola money

I took a ride from which was costing me 92 rs. I was having a balance of 8rs.in my ola money account and the driver charged it. For the rest of the balance i added an amount of 84rs and paid to him. He was arrogantly claiming that he hasn't received the money and also that he wants the money now. He was shouting and also threating us for the payment. So i have paid him 84rs.in cash also.

Please charge back his account and credit mine and from the next time, please hire some decent drivers who maintain the standard of your company

+1 photos

Jan 27, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2017

Ola Money Customer Care's response Hello,

Greetings of the day!

Thank you for bringing the issue to our notice.

Please write to [protected]@olacabs.com or call on 3355 3355 prefixed with your city STD code for the same.

They are the concerned department who can have your issue resolved at the earliest.

Regards,

Team Ola Money

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Bibek Jha

from Delhi, Delhi

Dec 28, 2017

I have top up my ola money wallet through internet banking, since my amount is deducted from my bank account but same is not credited in ola money so plz kindly arrange the refund or provide the balance in ola money

My user id for ola is [protected]@gmail.com

the driver is claiming that he hasn't received the money.. i want my deducted charge back.. - Comment #2958436 - Image #0

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A

abhor

from Noida, Uttar Pradesh

Dec 28, 2017

I have the ola money app in my Moto G phone, but i want to download the same i my Redmi phone.

The app is getting downloaded but not opening.

What could be the problem?

Please help

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Address: 411027

For the ride taken on 18th of december, cash payment was done but still ola money also got deducted. When i was going to book a cab today, i came to know that it got deducted (Despite of cash payment being done).
The driver says ola is not going to transfer money to him as he was able to see method as cash. Ola says it won't help at all in this case as i didn't complain within 3 days. Who keeps checking ola money got deducted or not?
Fraud company, and there attitude towards customer is pathetic.

Feb 6, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2017

Ola Money Customer Care's response Hello,

Greetings of the day!

Thank you for bringing the issue to our notice.

Please write to [protected]@olacabs.com or call on 3355 3355 prefixed with your city STD code for the same.

They are the concerned department who can have your issue resolved at the earliest.

Regards,

Team Ola Money

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A

aksjal

Dec 27, 2017

I called them and they said that since you noticed this after 3 days we are not going to help you on this.

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I transferred money from my bank account to my ola money account 2 times on 15th dec and the amount was deducted both the time from my account. That is 600 and 600. But it was didn't add on my ola money account. And i didn't recieved my refund also till date (25th dec). Please resolve the issue and return me my amount as soon as possible. My register mail id is [protected]@gmail.com
Thank you

Feb 1, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2017

Ola Money Customer Care's response Hello Akanksha,

Greetings for the day!

We regret the inconvenience caused to you.

We would like to inform you that, we are unable to trace any transaction details with this email ID - [protected]@gmail.com.

We request you to share us the registered mail ID, which is used for this transaction, we can be able to resolve the same at earliest.

Awaiting your response to assist you on the same.

Regards,

Team Ola Money

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Address: 635305

, i transferred money from my ola money account ([protected]) to my indian bank account on dec 21 mrng 12 am. Rs.149 was the amount. Once done, the transaction shown pending. But after sometime, it was seem to be successful. But the amount is not reflected in my bank account. My ola money account also does not have that amount. Please check into the issue and refund my money quickly.
My mail id [protected]@gmail.com
Successful msg in ola is attached below... Still the amount is not reflected in my bank

+1 photos

Jan 30, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2017

Ola Money Customer Care's response Hello Abhinesh,

Greetings for the day!

We regret for the inconvenience caused to you.

We are checking our resources and working on said issue to resolve it at the earliest.

We request you to kindly provide us additional 2 business days time for the same. You may have our assurance that your issue will be resolved on high priority.

We are taking your feedback on this issue and we will pass the same to the concerned management and technical team to work on it so that in near future you do not face any kind of issues.

We value your business, kindly write to us for any assistance.

Regards,

Team Ola Money

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B

battashekar

from Mumbai, Maharashtra

Feb 13, 2018

Hi team,

I am unable to transfer Ola money to my bank account from last one week i m trying.

Can you please check the issue and solve the issue as soon as possible.

My mail id : [protected]@gmail.com

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I made a transaction on 12th december from my axis bank debit card. Amount of 200 has been deducted from my card but the same was not added in ola money.
Its been a longer than a week and the i did not get any refund.
This is very disappointing and not expected.
My registered email id is - [protected]@gmail.com
And my registered mobile no. Is +91-[protected]

Kindly refund the amount asap

Dec 20, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2017

Ola Money Customer Care's response Please note that your query has been resolved, your reference number #667598. We request you to kindly check the inbox with the email ID [protected]@gmail.com.

For further queries in future, we request you to kindly write to us from registered E-mail ID with Ola Money at [protected]@zipcash.in or contact us at 3355 3355 with area code so that we can do the needful.

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Address: Kolkata, West Bengal, 700091

Please note that rs 599/- got debited from my bank a/c vide sequence no.[protected] but the amount is not reflecting in my ola money a/c. Again i need to recharge with rs 599 and same is processed. Therefore request you to arrange for a refund of rs 599/- the transaction was made on 19th dec at 22:05 pm. Which got failed. Subsequently another transaction was made which was successful. As a result my a/c is debited twice with the same amount. Request you to arrange refund of one amount

Regards

Rupsa

Jan 20, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2017

Ola Money Customer Care's response We request you to kindly write to us from registered E-mail ID with Ola Money at [protected]@zipcash.in or contact us at 3355 3355 with area code so that we can do the needful.

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Address: 641027

Website: olamoney.com

I have attached my complaint copy to cybercrime department about how i lost rs.7500 to ola money. It all started with 400rs and i had to escalate to the customer care regarding the failed transaction. Ultimately, they looted by 7500rs from my indian bank account on dec 14, 2017. See the attached complaint copy for more details. Please take necessary action and get my money back to my bank account ending 296.

+1 photos

Ola Money customer support has been notified about the posted complaint.

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Address: Kolkata, West Bengal, 700117

My name is vishal chourasiya i have try to transfer ₹1380/- on 15/12/2017 to ola money account but the transaction was not successful and the money was deducted from my bank account against reference no. Igacnyczm4 there is no customer care mail i'd or contact no. For ola money customer service.
Pls share customer service mail i'd and

Also refund my money as soon as possible.

Thank you

Ola Money customer support has been notified about the posted complaint.

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N

Neelkam

from Mumbai, Maharashtra

Dec 18, 2017

I have been debited for the above amt but no ticket has been booked by IRCTC.
Please refund my deductions.

Regards
Neelesh

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Address: 380013

My name is shivkumar gupta and i traveled from my house to metropolitan magistrate court ghee kanta ahmedabad.in bill destination shows mayuri apartment iim vastrapur. My booking amount was 56 rupee on auto riksha. The bill appeared on driver phone was 145. I asked driver how to complain about excessive fare. But he charged me without reply
Shivkumar gupta

Jan 16, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2017

Ola Money Customer Care's response We request you to kindly write to [protected]@olacabs.com

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Kodamana Mallika Nair

from Addanki, Andhra Pradesh

Dec 18, 2017

Dear sir, I was travelled today evening around 5.40 pm. I said the driver to deduct from ola money he said he need cash he is collecting only RS.29/- please give cash. I paid the cash. But unfortunately ola amount also deducted. Please refund the money at the earliest. Thanking you sir.

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Address: Bangalore, Karnataka, 560082

Hi my contact no is [protected]
I tried recharging a mobile no through ola app, balance was 0 so i added money from axis bank. Once details n atm pin was given, money was deducted from bank but app showed bad request.
I again tried add 100 rs to valet from axis bank but again same issue..
So i. Supposed to get rs.195/-
Hope it will be credited back to account or ola app

+1 photos

Jan 16, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2017

Ola Money Customer Care's response We request you to kindly write to [protected]@zipcash.in

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Acs Sakshi Nirmal

from Pundri, Haryana

Dec 18, 2017

I had recharged my ola money account (Tel no [protected]) on 12.12.17, two times with rs 599 each. The amount credited to ola money was only once but twice the money was debited from my bank account.

Proof as bank statement is reproduced below.

money deducted from bank but not reflecting in ola money app - bad request - Comment #2950482 - Image #0

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elranitya123

from Bapatla, Andhra Pradesh

Dec 19, 2017

Rs. 1999/- deducted from my State Bank of India savings bank account but not credited to ola money today morning.

Please look into the issue.

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My name is sandesh, transferred ₹1000/- to my ola money account from my sbi bank account 12/12/2017. This amount is deducted from my account but it is not transferred to my ola money account. I was in some emergency since this transaction failed i had to face some inconvenience. I am very much unhappy with the service. I hope that i get my hard earned money back to my account.

Jan 17, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2017

Ola Money Customer Care's response We request you to kindly write to [protected]@zipcash.in

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Devashis Acharya1

from Mysore, Karnataka

Dec 18, 2017

Hi, rs499 has been deducted from my olamoney wallet on 28th oct 2017 for a ride which i hv never requested/taken(transaction id CZS4-HUHM-TEKG). This is a complete fradulent transaction..even my ola cab booking history clearly shows no transactions for this(pic attached). Requesting you to refund my rs488 at the earliest.

ola money transactions fail but amount deducted from bank account - Comment #2950479 - Image #0

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K

Ketaki Saxena

from Vadodara, Gujarat

Dec 18, 2017

Hi booked tickets in tatkal yesterday through irctc app. And both times my ola money got deducted and tickets were not booked and I haven't received refund yet. Please tell me what to do

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Address: Coimbatore, Tamil Nadu, 641027

Website: Ola money

Today morning at 12:15 am, i transferred money from my ola money account ([protected]) to my indian bank account. Rs.400 was the amount. Once done, the transaction shown pending. But after sometime, it was seem to be successful. But the amount is not reflected in my bank account. My ola money account also does not have that amount. Please check into the issue and refund my money quickly. I need it urgently.

Ola Money customer support has been notified about the posted complaint.

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Dear sir,

My mobile [protected].

I have transferred money to idea for recharge on 8th dec. Transaction id ola-logo[protected].

Instead of recharge, money was used to buy data pack which i never asked for. Since then i have been following up but no response.

Please look in to this and cancel the transaction immediately.

Will appreciate if some timelines are given for the same.

Thanks and regards

Jan 13, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2017

Ola Money Customer Care's response We request you to write to [protected]@zipcash.in in order to assist you further on the same.

Jan 18, 2018

Updated by KiranOla Have sent mail to [protected]@zipcash.in but received no response inspite of repeated reminders over last one month.

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KiranOla

from Pune, Maharashtra

Jan 15, 2018

Complaint is not even attended but is marked as resolved.

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Address: Mumbai City, Maharashtra, 400099

I attempted transferring money from net banking to ola money. Amount has been debited from my account but not transferred to ola money.
You can see the reference no mention below amount being deducted 2 times while the recharge was done.
1. 11 dec 2017 ref no - zipcash[protected]
2. 13 dec 2017 ref no - zipcash[protected]
I am waiting for my refund here and i can't even contact them as they don't seem to have customer care helpline.
This is really helplessly sad...

Jan 13, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2017

Ola Money Customer Care's response We request you to write to [protected]@zipcash.in in order to assist you further on the same.

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I attempted transferring money from my card to ola money. Amount has been debited from my card but not transferred to ola money.
In images you can see the amount being deducted 2 times while the recharge was done a single time.
I am waiting for my refund here and i can't even contact them as they don't seem to have customer care helpline.
This is really helplessly sad.

+2 photos

Jan 13, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2017

Ola Money Customer Care's response Hello Rajasa,

Greetings for the day!

We regret the inconvenience caused to you.

We would like to inform you that, we are unable to trace any transaction details with this email ID - [protected]@gmail.com.

We request you to share us the registered mail ID, which is used for this transaction, we can be able to resolve the same at earliest.

Awaiting your response to assist you on the same.

Regards,

Team Ola Money

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Address: 600049

Actually i booked a ola auto at 10/12/2017 7:11 pm i was waiting for auto but we didn't received call or nothing. So i was tryied to call driver but he didnot pick up the call and at 7:16 pm he picked the call and shoutinf at me in bad (Otha * - tamil bad word) for not coming and impolite & uneducated. And then he cancelled the pick up

But actually he didnot reached the pickup place. Then why i have to bear the cancellation charges. So retrieve my cancellation charge.

We are not your servants to scoldings from everyone and we are paying for your services so i need immediate action or else i am going to put a case in court on ola company to compensation for insulating me in bad words. I have evidence for all the things.

Auto no: bajaj re tn13e4154
Driver name:ramraj
Ph no:[protected]

I need immediate action otherwise case wiil be booked against your company.
Regards,
Nivetha
[protected]

Jan 12, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

Ola Money Customer Care's response Hello Suriya

Greetings of the day!

Thank you for bringing the issue to our notice.

Please write to [protected]@olacabs.com or call on 3355 3355 prefixed with your city STD code for the same.

They are the concerned department who can have your issue resolved at the earliest.

Regards,

Team Ola Money

Dec 12, 2017

nikhilt's response A fraud transaction made by mobile no. [protected] through zip cash debited to ola money for an amount of rs.500/- on 27.10.2017 at 06.05 hrs.

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N

nikhilt

from Delhi, Delhi

Dec 13, 2017

Money deduct from bank account but ola money account not refile

driver impolite - Comment #2946986 - Image #0

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Address: Gurgaon, Haryana, 122001

Driver took 500rs from me didnt had change fare was 55 rs, so driver said for the remaining money you need to contact support but now they are refusing to do the same.
This company is looting people, and they dont trust there customers at all the reply that i got from ola was pathetic, completely you are plundering us and not returning our money...

Dec 11, 2017

Complaint marked as Resolved

Got called from supervisor now sorted happy with ola now

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

Ola Money Customer Care's response Ola Pappu,

Greetings for the day!

We regret for the inconvenience caused to you.

We request you to, please write to [protected]@olacabs.com. You may also contact them on 3355 3355 along with the city code as they are the concerned department.

Regards,

Team Ola Money

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P

patil420

from Mumbai, Maharashtra

Dec 13, 2017

Dear Sir
My OLA account C V PATIL; Tel:[protected]
For Ola Money I made recharging of Rs 1999/- at 12:00 Noon Today[protected]
Transfer of Rs 1999/- was unsuccesful 3 times and
only One time Rs 1999/- is credited in Ola Money
BUT
From my Axis Bank account 3 times 1999/- is debited; Where this unsuccessful amount is gone?
Kindly Check

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I have transferred money (Rs. 599) from my ola money account with no. [protected] to another account. But transfer is showing pending in both of the account while it has been deducted from the donor account. It is to be noted that i have already submitted e-kyc in ola app.

I request to ola team to return the deducted amount or kindly suggest the solution to get back the transferred amount in either of the donor or receiver account.

Regards,

Jan 21, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

Ola Money Customer Care's response Hello Raj,

Greetings for the day!

We regret the inconvenience caused.

Please note that the Peer to Peer transfer of Rs.599/- was not successful as the number was not registered at the time of money transfer. Kindly note that the money transfer happens instantly only when the Initiator and beneficiary is active at the time of money transfer.

Kindly note that the amount is successfully retracted to beneficiary's account.We request you to check your Ola money wallet for the same.

We value your business, kindly write to us for any assistance.

Regards,

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R

raj.elec

from Bhagalpur, Bihar

Dec 11, 2017

Thanks for your response.
I got the amount in my ola money account. But still withdraw option is not available in the app while I have updated my E-kyc.

Regards,

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R

rishabh sah

from Mumbai, Maharashtra

Dec 13, 2017

Dear team, I am unable to see balance transfer in my wallet kindly resolve this issue ASAP . My money get stuck resolve ASAP.

Ola Money Complaints & Reviews

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Ola Money reviews & complaints page 49

money reduced from my bank account but not added in ola money

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I have transferred money but it's not showing in my ola money

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the driver is claiming that he hasn't received the money.. i want my deducted charge back..

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paid cash still ola money got deducted

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money deducted from account but not added on ola money

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ola money transfer to bank from wallet

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ola money not added but deducted from account

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recharge failed but bank a/c got debited

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money looting by ola money customer care

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amt debited from my account

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excess of charges

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money deducted from bank but not reflecting in ola money app - bad request

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ola money transactions fail but amount deducted from bank account

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amount transfer from ola money to bank account

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money transferred to wrong account

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refund

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amount debited from bank but not added in ola money

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driver impolite

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money looting by ola

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transfer from one ola money account to another ola money account is pending

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