Ola Money Complaints & Reviews

I tried to upload inr 250.00 to ola money today. Amount was debited from my bank a/c but it was not added in ola money. I got error message as transaction failed after it was debited from my a/c. (Further details: dear customer, purchase of inr 250.00 has been made on debit card linked to acct xx1353 on[protected]. Info: iin*i-debit*ola.)
Please do the needful, since it may disappoint the customers.
Thank you.

Took ola cab on 6 december at 2:24pm from howrah station ola stand to go to landsdowne manor, 2/8b, sarat bose road.

I left my vivo mobile phone in the ola. Lost phone number +[protected] jio sim. Phone cost rs10000 approximately.

Ola driver name: sunil kumar roy
Car: white dzire wb04g8223
Driver phone number:[protected]

Please look into the matter urgently.

My current phone number is [protected] on which you can contact me and my email address is agarwala. [protected]@yahoo.com

I had recharged my ola money account (Tel no [protected]) on 16.10.17, two times with rs 1999 each. The amount credited to ola money was only once but twice the money was debited from my card.

Bank has confirmed that both transaction were successful and have given the transaction details asking me to get in touch with merchant. Mail from bank is reproduced below

Quote"we understand from your mail that you have certain reservations regarding the aforesaid transaction. We would like to confirm that the transaction have been processed successfully to your card account from our end basis the instruction received from the merchant. Details of the transactions processed to your card account are given below for your reference.

Transaction date settlement date merchant name amount auth code
16/10/2017 17/10/2017 www olacabs com 1, 999.00 082052
16/10/2017 17/10/2017 www olacabs com 1, 999.00 082762

In this regard, we request you to take this mail as a proof to the merchant confirming the transactions were successfully processed to your card account and also request the merchant to liase with the bank for further clarification. Incase, you still have any clarification, we request you to revert to us with recent dated confirmation from the merchant validating that they are not in receipt of the payment towards the aforesaid transactions to enable us do the needful. Unquote

Hi,

I made an error while transferring money to[protected]. I accidentally typed[protected]. Rs 250 transferred but it's showing pending and i am unable to retrieve the money. Please help.

I have searched everywhere in the app but unable to find any option to correct any manual error. Why is that? Pls help?
Also why would you not give an option to call an associate at office so that we can call and inquire.

So i used ola money for the first time. I booked a share cab from mrk bike point, horamavu, bangalore to byapanahalli metro station. The amount was 35. I added rs.35 to my ola wallet and i didn't know how it worked, so i didn't bother to pay through the app, instead i have the driver rs.35 from my hand. But later on when i was trying to book a cab from yelachanahalli metro station, i saw that the rs.35 in my ola account was gone. I need a refund of rs.35 because i did not use it anywhere and i also paid the other cab driver from my hand.

Dear ola
I am a frequent user of ola money and ola taxi and never met with such a problem.
This is the first time i got such problem.
Money has been deducted and showing pending. And recharge is not done.

Mobile no. - [protected]
Transaction i'd - d09f-w54u-shqz
Amount of recharge pending - 80rs
Time and date - dec 04, 2017. 10:25 am

Plz either return my money back in my wallet or do the recharge.
Thank you team.

I recharged my telenor no from ola money but i didnt received recharged amount into sim but money deducted from ola money account i called to telenor customer care they said recharge not succesfull but money deducted from ola money & even if not succesed not refunded also
03-12-17 i recharged 150
04-12-17 i recharged 10

But my mobile sim did nt get recharge please do favour

I have recharged my aircel mobile number with 34rs on 15th november.!
Amount had been deducted from my balance but recharge is still pending..!
Its been more than 2 weeks that i have initiated the transaction.
I want my money refunded to my account..!
I have emailed already to ola support, but didnt get reply till date...!
My ticket id in ola money complaint is 639469..!

Whenever i use ola wallet to add money to it from my bank account it always takes more than expected. When i give to take 5.16 rs it hikes it to 6 rs when i am authenticating the transaction. However the 0.84 paise is saved in ola wallet. But why is ola taking my money in this way. This is worst e-money can handle paise also. I will goto consumer court and lodge a complaint.

Dear team,
Yesterday morning i have recharged my ola money with 100 rupees which is not yet received into my account by axis net banking... And money has been deducted from bank account account.. I lost my money from account.. When i checked it is showing as money has been deducted.. When checked in the ola money it's still the same showing previous balance.. I want my money back or my ola mony wallet...

Please take a action immediately..

Register number=[protected]
Email id=[protected]@gmail.com

Sir mera ola money me 700 rupe ka balance tha, mere account ko block kar dia he mene customer care per call kia unhone kaha ki aap ne offer ka galat use kia he islie account block kia he, aap kyc jama karo account unblock ho jaega per mene 10 baar se jada baar kyc jama ki baar baar ye ke kar ki incomplite he mera account abhi tak unblock nahi kia sir mere account me 700 rupe the, muje mere account se koi matlab nahi he mera amount vapas de digie muje bs

I hv already raised a ticket (Ticket[protected] on nov 6 regarding unauthorised access to my account. The person had changed my email id and then mobile number.
On raising the issue to ola customer care ; i managed to know that his name is lohith and mobile number 9*

The last booking i used ola money was on nov 3 for crn[protected] for rs. 86.
2. I was not able to log in my account on nov 4 and the ola app was registering my mobile number ([protected]) as a new user.
3. At this point of time if you try to see my account under this mobile number it shows blank and my entire rides etc have been erased off.
4. I have record of all my emails / invoices etc and i have attached a few for your reference in the emails sent with the ticket #.

* i need to raise this as an big security issue because some one has been able to do this to my account - he can or is doing it with so many other users.
*i also need to ensure my ola balance is restored back asap.

My money got debited from the bank but was not credited to my ola money wallet on nov 21, 2017
I have transfer 300 rupees in to ola money from my bank andhrabank account on 21.11.17 at 02-24 pm and same debited from the bank but was not credited to my ola money so please initiate for refund the same in to my account.

Please refund asap
[protected]

I have transfer 1200 rupees in to ola money from my bank hdfc bank account on 22.11.17 at 11-43 am and same debited from the bank but was not credited to my ola money so please initiate for refund the same in to my account.

Please refund asap

Name - divya n r
Email - [protected]@gmail.com
Amount-1200 rupees
Date of incident - 22.11.17 at 11-43 am

Hi, my entire family uses the ola app for our daily commute and we were happy with it too, until recently when my dad's ola app got blocked. This was on 9th november, 2017, and we couldn't even open the app to check anything because it just stated that "the account has been blocked either temporarily or permanently" and that we need to contact ola support for the same. He also had rs. 1800/- of ola money saved in his ola wallet to use for daily commute. We called on ola customer care number and informed them regarding the same. They were clueless regarding the same and said it has happened through the system directly, and they cannot help us. They asked us to wait for 3 days and asked us to mail on [protected]@olacabs.com and [protected]@olacabs.com and even though my dad isn't that tech savvy and doesn't know how to use mails, i did it for him from his mail id. We got an automated reply saying that we will get back after 24-48 hours. After more than 3 days we got a revert saying that the account has been blocked permanently. On asking for the reason for the same, they did not have an answer. And when we asked for the ola money to be transferred back in our account, and mailed on [protected]@zipcash.in and [protected]@olamoney.com 8 days back, there has been no reply for the same. This is highly disappointing. This is the final and last communication we are trying to have with
Ola to either unblock the app for mobile number - [protected] - or transfer rs. 1800/- into our bank account. We will not hesitate to go legal for the same. This is an absolute unacceptable behaviour exhibited by ola and we are not going to let it go. Thanks!

My ola money wallet had around 1000/- and now the wallet balance is showing up as zero.. I have raised the concern in ola money website but have received no response. Seriously, i will suggest nobody to use ola services as this is the worst services that i have faced. And i regret for being a regular customer of ola for around 2 years. Uber is much better. If cannot handle to provide best services why do you have your cabs for??? Just close your service. Else provide proper customer support. I called the customer service number [protected] and its of no use. Nobody picks up the call ever. I don't know what customer support they are providing. They are just looting money as much as possible. Is this your way of making money???

Dear sir,
I am dr sc das. I have performed the local trip from lucknow rly
Station to lucknow airport (Amausi) by tata indigo white vehicle no. (Crn[protected]) run by the driver sri anil kumar on 15.11.2017 at about 11.37 am. After the journey, i paid rs.201/- in cash and clicked for mail invoice. There was message that the invoice was successfully sent to my email id: [protected]@gmail.com however, the money receipt is not received till the time. I request you to send the said journey money receipt (Rs.201/-) in any of my two emails : [protected]@gmail.com or [protected]@gmail.com.

This is required to submit my ta bill as i was in office trip.

Waiting for your reply.

Dr sc das
[protected]// [protected]

I dr p. Yadagiri transferred amount of rs 3000 through my cell number [protected] yesterday at 10.13a. M to p. Sai praneeth a /c no[protected] axis bank ifsc utib0000008, begumpet branch hyderabad. So far no amount is credited to beneficiary. Due to urgency i have deposited the amount to beneficiary through cash counter of the bank. Reverse the amount my ola money account. My transaction id is dook-v5cy-airu.

There have been 2 unsolicited transactions without my knowledge which happened on my wallet and i came to know about it only today when balance was low.

I am rishi jain and my phone no. Is [protected].

Ola without my knowledge charged 499/- 2 times without my knowledge.

You customer care phone has been a terrible experience with my call being transferred 6 times without any resolution.

If customer doesn't have a look, the money is gone for ever.

Hi team

I have transferred the balances from ola money to paytm my mobile account, transaction shows successful but i have received money in my paytm wallet. I request you to please provide the reason why the money is not received. If it's not possible please reverse my transaction to my wallet

Transaction detail
Transaction id : [protected]
Date 12/11/2017
Amount 200 and 50