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Ola Money Complaints & Reviews

3.1
Updated: Jan 23, 2026
Complaints 1398
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792
Unresolved
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Ola Money reviews & complaints page 54

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M
maduraiponnuthai
from Malappuram, Kerala
Oct 4, 2017
Resolved
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Address: Madurai, Tamil Nadu, 625402

Yesterday around 6 pm, i received a phone call claiming to be from sbi and they asked for my bank otp. As the person called said they are calling from sbi, i gave the otp to them. Then immediately, rs.10, 000/- and rs.9, 999/- was debited to my bank a/c. These two transactions have been done under transaction no.[protected] and [protected]. Today, when i contacted my bankers, i was told that these two amounts are debited under ola money. My sbi a/c no. Is [protected] with state bank of india, samayanallur branch, madurai. I would, therefore, now request you
Not to process the above two transactions and not to settle these amounts. Please return my money to me and take legal action on the frauders.
Nov 11, 2017
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Oct 04, 2017
Updated by maduraiponnuthai
Name of the complainant is K Ashok kumar
Verified Support
Oct 11, 2017
Ola Money Customer Care's response
We request you to kindly write to us from registered E-mail ID with Ola Money at [protected]@olacabs.com or contact us at 3355 3355 with area code, so that we can do the needful.
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    V
    Vidhya91
    from Chennai, Tamil Nadu
    Oct 3, 2017
    Resolved
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    Resolved

    Address: 600024

    Dear sir/madam,
    I recieved a call from someone, mobile number [protected], claiming to be from sbi on oct 2 wanting to validate my aadhar and debit card. Using my opt, he transferred rs19998/- by 2 transactions to ola money - zipcash txn#[protected] & txn#[protected]. Fir filed. Bank notified. Pl reverse the transaction, return my money and take legal action against the fraud.
    Nov 11, 2017
    Complaint marked as Resolved 
    Ola Money customer support has been notified about the posted complaint.
    Oct 03, 2017
    Updated by Vidhya91
    Dear sir/madam,
    Someone (Mob:[protected]) claiming to be from sbi called me on oct 2, to validate my aadhar and debit card. Using my otp, he transferred money by 2 transactions to the mobile wallet txn#[protected]Rs 30, 000/-) & txn#[protected]Rs 20, 000/-). Fir filed. Bank notified. Pl take legal action against fraud, reverse transaction & return my money
    Verified Support
    Oct 11, 2017
    Ola Money Customer Care's response
    We request you to kindly write to us from registered E-mail ID with Ola Money at [protected]@olacabs.com or contact us at 3355 3355 with area code, so that we can do the needful.
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      D
      DoNy AntoNy
      from Lala, Assam
      Oct 1, 2017
      Resolved
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      Resolved

      Address: 795001

      Respected sir/madam, i recieved a call from one person, phone number [protected], fraud claiming that he is from sbi manager, shillong branch has illegally transfered 49997 rupees by three transection in the name of gst, transaction were made 9999 in ola money zip cash txn#[protected], another 19999 in pos [protected] at mpesa txn#087284, and last one 19999 at pos [protected] at tps*phonepe private li txn 88101. Fraudulent fund transfer been done illegally in ola money zip cash wallet of rupees 9999, s o i request you to take legal action against this fraud.

      The details are list below:
      Date of transaction : 30/09/17
      Time : 15:37, 15:42, 1 6:01.. The transection detail are attached image below.
      With regards, pangambam meenakshi
      Nov 1, 2017
      Complaint marked as Resolved 
      Ola Money customer support has been notified about the posted complaint.
      Verified Support
      Oct 01, 2017
      Ola Money Customer Care's response
      Hello

      Greetings for the day!

      Kindly accept our sincere apologies for the inconvenience caused. ​

      We tried calling you on your registered mobile number multiple times to seek information on your Ola Money transactions but couldn't connect with you because your number was switched off.

      We would request you to please let us know the convenient time​ and the alternate number​ to call you so that we can resolve the issue. ​

      ​Awaiting your response to assist you on the same.

      Regards,

      Team Ola Money.
      Today I have recharge of 100 rs. my mobile at 4.35 pm. I found from ola money app. 200 rs. got cut. So I need refund of 100 rs.
      I have booked a train ticket through irctc mobile app and paid it through ola money. Around 900 rs has been transacted, but there there is no confirmation of my rail ticket. Kindly refund my money back to my account. please do it as soon as possible.
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        N
        Niru Kumari
        from Raha, Assam
        Sep 29, 2017
        Resolved
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        Resolved

        Address: Saharsa, Bihar, 852201

        Sir, i would like to registered complain regarding fraudent transaction happen with me on 24/09/2017. I received a phone call from [protected] on 24/09/2017. He told me that he is bank staff and the verification of atm of your college staff is going for increasing the validity of atm card. Just now your atm card is stopped working for few minutes. That’s why we are giving one otp no and tell me to give otp no. Since he has taken the name of all my college staff whose account was there in sbi agwanpur branch, saharsa, i gave the otp number, but within second i realize and try to stop transaction. Immediately call customer care sbi to block my atm but transaction was done.

        So, please enquire the matter and get my money back. Transaction detail are given below.

        1. Then first transaction done payust[protected], ola money-zipcash 1 0000.00 through sbi debit card459xx2433 transaction number[protected]

        2. Then second transaction done payust[protected], ola money-zipcash 9999.00 through sbi debit card459xx2433, transaction number[protected]
        Nov 2, 2017
        Complaint marked as Resolved 
        Ola Money customer support has been notified about the posted complaint.
        Verified Support
        Oct 01, 2017
        Ola Money Customer Care's response
        Hello,

        Greetings for the day!

        Kindly accept our sincere apologies for the inconvenience caused. ​

        We tried calling you on your registered mobile number multiple times to seek information on your Ola Money transactions but couldn't connect with you because your number was switched off.

        We would request you to please let us know the convenient time​ and the alternate number​ to call you so that we can resolve the issue. ​

        ​Awaiting your response to assist you on the same.

        Regards,

        Team Ola Money.
        Sar mere a/c se 9999rs ki farod tranjeksan hui hai so abhi tak koi fid back sms nahi aaya may mo no.[protected]
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          N
          Niru Kumari
          from Raha, Assam
          Sep 29, 2017
          Resolved
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          Resolved

          Address: Saharsa, Bihar, 852201

          Sir, i would like to registered complain regarding fraudent transaction happen with me on 24/09/2017. I received a phone call by this no [protected] on 24/09/2017. He told me that he is bank staff and the verification of atm of your college staff is going for increasing the validity of atm card. Just now your atm card is stopped working for few minutes. That’s why we are giving one otp no and tell me to give otp no. Since he has taken the name of all my college staff whose account was there in sbi agwanpur branch, saharsa, i gave the otp number, but within second i realize and try to stop transaction. Immediately call customer care sbi to block my atm but transaction was done.

          So, please enquire the matter and get my money back. Transaction detail are given below.

          1. Then first transaction done payust[protected], ola money-zipcash 1 0000.00 through sbi debit card459xx2433 transaction number[protected]

          2. Then second transaction done payust[protected], ola money-zipcash 9999.00 through sbi debit card459xx2433, transaction number[protected]
          Nov 2, 2017
          Complaint marked as Resolved 
          Ola Money customer support has been notified about the posted complaint.
          Sep 29, 2017
          Updated by Niru Kumari
          .Then first transaction done PAYUST[protected], Ola Money-Zipcash 1 0000.00 through SBI debit card459XX2433 transaction number[protected]

          2. Then second transaction done PAYUST[protected], Ola Money-Zipcash 9999.00 through SBI debit card459XX2433, transaction number[protected]

          If This transaction blocked then intimate me by email
          Verified Support
          Oct 01, 2017
          Ola Money Customer Care's response
          Hello
          Greetings for the day!

          Kindly accept our sincere apologies for the inconvenience caused. ​

          We tried calling you on your registered mobile number multiple times to seek information on your Ola Money transactions but couldn't connect with you because your number was switched off.

          We would request you to please let us know the convenient time​ and the alternate number​ to call you so that we can resolve the issue. ​

          ​Awaiting your response to assist you on the same.

          Regards,

          Team Ola Money.
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            D
            djdino
            from Delhi, Delhi
            Sep 28, 2017
            Resolved
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            Resolved

            Address: Mumbai City, Maharashtra, 400005
            Website: www.ola.com

            My ola account has been blocked without mentioning the reason. This came to my notice after trying to book a cab through ola on 20 sep 2017.

            I have already tried contacting ola support numerous times to find out the reason as of why my account was blocked and to refund the amount which is present in my ola money account. There was no satisfactory response given to me by the company representatives nor any initiative from their side for refund of the money present in the ola account. A new ticket number will be issued whenever i call or email them and then no response after trying to follow up on the ticket.

            My concern is since, i am not able to avail the service from ola, i should be given a refund of the money present in the ola money account which amounts to rs.823, which i could have used for other expenses. This is a serious violation by the company. Kindly request to consider my case and take an appropriate action against the company for following such fraudulent practices.

            Ticket numbers as follows:

            [protected]
            [protected]
            [protected]
            [protected]

            Name : dinesh jaiswal
            Ola account no: [protected]
            Email_id: [protected]@gmail.com
            Ph no: (P) -+91 [protected], [protected]
            Nov 1, 2017
            Complaint marked as Resolved 
            Ola Money customer support has been notified about the posted complaint.
            Verified Support
            Oct 01, 2017
            Ola Money Customer Care's response
            Hello

            Greetings for the day!

            Kindly accept our sincere apologies for the inconvenience caused. ​

            We tried calling you on your registered mobile number multiple times to seek information on your Ola Money transactions but couldn't connect with you because your number was switched off.

            We would request you to please let us know the convenient time​ and the alternate number​ to call you so that we can resolve the issue. ​

            ​Awaiting your response to assist you on the same.

            Regards,

            Team Ola Money.
            I made a online transfer but did not receive credit. Requesting either credit to account or a refund to ola money.
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              B
              Bikas Rai
              from Hyderabad, Telangana
              Sep 28, 2017
              Resolved
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              Resolved

              Address: 500082

              Hello sir/madam,

              I had received a fraud call from the number:[protected] and asked me that the card is deactivated and to reactivate share the card details, as he gained my trust he asked all the details of of my sbi card as then he asked me otp for 2 times he had then transferred an amount of total "rs.49, 892"
              As the details are given below:-

              1. Inr rs.9999 from sbi saving bank account on (27/9/17) at around 3:30 pm towards a fraud purchase on pos payust[protected] at ola money - zipcash txn#[protected].

              2. Inr rs.9999 from sbi saving bank account on (27/9/17) at around 3:34 pm towards a fraud purchase on pos payust[protected] at ola money - zipcash txn#[protected].

              3. Inr rs.9999 from sbi saving bank account on (27/9/17) at around 3:43 pm towards a fraud purchase on pos payust[protected] at ola money - zipcash txn#[protected].

              4. Inr rs.9995 from sbi saving bank account on (27/9/17) at around 3:47 pm towards a fraud purchase on pos payust[protected] at ola money - zipcash txn#[protected].

              5. Inr rs.9900 from sbi saving bank account on (27/9/17) at around 3:48 pm towards a fraud purchase on pos [protected] at ani technologies pvt l txn#[protected].

              The total amount of fraud deduction = 49, 892.
              As i kindly request you to please refund the money to my real account.

              Please it would be very greatful if you help me in this matter.

              Kindly take the neccesary action and the refund the money to my account.

              Thank you.
              Nov 2, 2017
              Complaint marked as Resolved 
              Ola Money customer support has been notified about the posted complaint.
              Sep 28, 2017
              Updated by Bikas Rai
              if you may need to contact please call on [protected] or [protected]
              Verified Support
              Oct 01, 2017
              Ola Money Customer Care's response
              Hello

              Greetings for the day!

              Kindly accept our sincere apologies for the inconvenience caused. ​

              We tried calling you on your registered mobile number multiple times to seek information on your Ola Money transactions but couldn't connect with you because your number was switched off.

              We would request you to please let us know the convenient time​ and the alternate number​ to call you so that we can resolve the issue. ​

              ​Awaiting your response to assist you on the same.

              Regards,

              Team Ola Money.
              Oct 01, 2017
              Updated by Bikas Rai
              You may please call on [protected] or [protected], but we haven't received any call.
              I transfered RS 599 from my mobile no [protected] to [protected] and the money is still in pending position...when will the payment transfered get updated.
              I transfered on 27 September at 05:17:46 PM.
              Consumercomplaints
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                B
                Bikas Rai
                from Hyderabad, Telangana
                Sep 28, 2017
                Resolved
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                Resolved

                Address: 500082

                Hello sir/madam,

                I had received a fraud call from the number:[protected] and asked me that the card is deactivated and to reactivate share the card details, as he gained my trust he asked all the details of of my sbi card as then he asked me otp for 2 times he had then transferred an amount of total "rs.48, 892"
                As the details are given below:-

                1. Inr rs.9999 from sbi saving bank account on (27/9/17) at around 3:30 pm towards a fraud purchase on pos payust[protected] at ola money - zipcash txn#[protected].

                2. Inr rs.9999 from sbi saving bank account on (27/9/17) at around 3:34 pm towards a fraud purchase on pos payust[protected] at ola money - zipcash txn#[protected].

                3. Inr rs.9999 from sbi saving bank account on (27/9/17) at around 3:43 pm towards a fraud purchase on pos payust[protected] at ola money - zipcash txn#[protected].

                4. Inr rs.9995 from sbi saving bank account on (27/9/17) at around 3:47 pm towards a fraud purchase on pos payust[protected] at ola money - zipcash txn#[protected].

                5. Inr rs.9900 from sbi saving bank account on (27/9/17) at around 3:48 pm towards a fraud purchase on pos [protected] at ani technologies pvt l txn#[protected].

                The total amount of fraud deduction = 48, 892.
                As i kindly request you to please refund the money to my real account.

                Please it would be very greatful if you help me in this matter.

                Kindly take the neccesary action and the refund the money to my account.

                Thank you.
                Nov 2, 2017
                Complaint marked as Resolved 
                Ola Money customer support has been notified about the posted complaint.
                Sep 28, 2017
                Updated by Bikas Rai
                sorry the Total amount of Fraud Deduction = 49, 892 (9999+9999+9999+9995+9900).
                Verified Support
                Oct 01, 2017
                Ola Money Customer Care's response
                Hello,

                Greetings for the day!

                Kindly accept our sincere apologies for the inconvenience caused. ​

                We tried calling you on your registered mobile number multiple times to seek information on your Ola Money transactions but couldn't connect with you because your number was switched off.

                We would request you to please let us know the convenient time​ and the alternate number​ to call you so that we can resolve the issue. ​

                ​Awaiting your response to assist you on the same.

                Regards,

                Team Ola Money.
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                  C
                  Chandan M L
                  from Mumbai, Maharashtra
                  Sep 27, 2017
                  Resolved
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                  Resolved

                  Address: 560036

                  Hi

                  I'm requesting on behalf of my father.
                  We became a victim of debit card fraud. A fraud person with telephone number is [protected] pretended to be a state bank of india staff made following fraudulent transactions with our debit card with details -
                  1. Inr rs. 9999 from sbi saving bank account on (27/9/17) at around 11.19 am towards a fraud purchase on
                  Pos payust[protected] at ola money zip cash mumbai txn #[protected] and sbi card used is *...1123

                  2. Inr rs. 9999 from sbi saving bank account on (27/9/17) at around 11.29 am towards a fraud purchase on
                  Pos payust[protected] at ola money zip cash mumbai txn #[protected] and sbi card used is *...1123

                  Total fraud deduction = inr 19, 998.

                  I request you to please cancel the transaction and refund the money back to the original bank account.
                  Kindly help me. I will be highly obliged.

                  Please kindly contact on the following numbers for any additional information if required.
                  Chandan : [protected]

                  Thank you.

                  Chandan m l

                  Loknath m d
                  Nov 2, 2017
                  Complaint marked as Resolved 
                  Ola Money customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 01, 2017
                  Ola Money Customer Care's response
                  Hello
                  Greetings for the day!

                  Kindly accept our sincere apologies for the inconvenience caused. ​

                  We tried calling you on your registered mobile number multiple times to seek information on your Ola Money transactions but couldn't connect with you because your number was switched off.

                  We would request you to please let us know the convenient time​ and the alternate number​ to call you so that we can resolve the issue. ​

                  ​Awaiting your response to assist you on the same.

                  Regards,

                  Team Ola Money.
                  Oct 23, 2017
                  Updated by Chandan M L
                  Please call to this number : [protected]
                  This is my alternate number (chandan)
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                    J
                    Jitender Singh Dhankhar
                    from Delhi, Delhi
                    Sep 27, 2017
                    Resolved
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                    Resolved

                    To
                    Cyber crime branch
                    Parliament police station
                    New delhi-110001.

                    Sub:- complaint against ola money - zipcash – reg.

                    Sir/madam,

                    I, jitender singh, working in the ministry of information & broadcasting.

                    It is stated that i, jitender singh on 09.09.2017 received a call from the no, [protected], the person was saying that he is calling from sbi branch, the person intimidated me saying that you have done some fraud in the gst procedure & your card will be blocked if you do not provide us atm no. Valid through and pin,

                    As we, the family have been undergoing some drastic pressure for some days and after getting threatened to listen that ‘as gst is the government procedure’ i could not think about that some fraudulent can be happen to me, and i could not think wrong about giving my atm details.

                    Once i provided my details to him, i got my account debited with rs. 10000, and i received msg "thank you for using your sbi debit card 459xx1642 for a purchase worth rs. 10000 on pos payust[protected] at ola money - zipcash txn #[protected]" at 04:20 pm on 09/09/2017 and then second time when i told him that my account has been debited with rs. 10000 the person was saying that i will pay you back and told me to say again the otp received on my mobile and as i gave him the otp, my account again got debited to rs. 10000, and i once again received msg "thank you for using your sbi debit card 459xx1642 for a purchase worth rs. 10000 on pos payust[protected] at ola money - zipcash txn #[protected]" at 04:37 on the same day. Total rs. 20, 000 has been debited to my account.

                    I belong to very poor family, it is very difficult for me to serve my family in this condition.

                    It is requested to look into the matter and the help me for taking back of my rs, 20000. However, i have filed an fir in my nearest police station and have intimated about the same in my bank also.

                    All the necessary papers in this case are attached.

                    Jitender singh,
                    Contact no:- [protected]
                    Office:- room 646, shastri bhawan,
                    Ministry of information & broadcasting
                    New delhi-110001

                    Residence:- 17-a, p block, gopal nagar,
                    Nanak piau-ii, najafgarh, new delhi-110043.
                    Nov 2, 2017
                    Complaint marked as Resolved 
                    Ola Money customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 01, 2017
                    Ola Money Customer Care's response
                    Hello
                    Greetings for the day!

                    Kindly accept our sincere apologies for the inconvenience caused. ​

                    We tried calling you on your registered mobile number multiple times to seek information on your Ola Money transactions but couldn't connect with you because your number was switched off.

                    We would request you to please let us know the convenient time​ and the alternate number​ to call you so that we can resolve the issue. ​

                    ​Awaiting your response to assist you on the same.

                    Regards,

                    Team Ola Money.
                    Oct 17, 2017
                    Updated by Jitender Singh Dhankhar
                    Dear

                    As you are saying that my mobile is getting switched off continuously. I always keep my mobile in the ON mode, I didnt get any response from the Ola Money,

                    Kindly note my number again i.e. [protected], and do the needful. My convenient time is 24X7 to talk to you.

                    Kindly understand my problem and reverse my amount, It is requested.
                    It is also requested to provide me you mobile or support number so that i can be connected to your office.

                    Jitender Singh Dhankhar
                    M. No [protected].
                    Dear

                    As you are saying that my mobile is getting switched off continuously. I always keep my mobile in the ON mode, I didnt get any response from the Ola Money,

                    Kindly note my number again i.e. [protected], and do the needful. My convenient time is 24X7 to talk to you.

                    Kindly understand my problem and reverse my amount, It is requested.
                    It is also requested to provide me you mobile or support number so that i can be connected to your office.

                    Jitender Singh Dhankhar
                    M. No [protected].
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                      T
                      Tara1987
                      from Kolkata, West Bengal
                      Sep 26, 2017
                      Resolved
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                      Resolved

                      Address: Etah, Uttar Pradesh, 207001
                      Website: www.olamoney.com

                      Hello sir/mam

                      I'm complaining on behalf of my father who is a senior citizen.

                      Today, he received a call on 26 september 2017 from a person (No. [protected]) claiming to be sr. Manager of sbi, and asked to link aadhar card to debit card right then otherwise his debit card would be blocked, and asked for card details if my father wanted to continue using the card, till the time my father submitted the documents on the bank himself,

                      Details of transaction :

                      Thank you for using your sbi debit card 510xx6679 for a purchase worth rs 9999.0 on pos payust[protected] at ola money - zipcash txn#[protected]

                      Name on the account holder: taradatt upadhyay
                      Transaction date and time: 26/09/2017 & 1:02 pm
                      Amount: rs 9999.0
                      Card number (First 6 digits and last 4 digits of the card): 510xxxxxxxxx6679
                      Bank name: state bank of india

                      Kindly check this on high priority and please cease the account where money was transferred to and cancel the transaction. My humble request to refund my money back to my below account details, it would be a great help for me


                      Please do the needful.

                      Thanks & regards

                      Taradatt upadhyay
                      Nov 2, 2017
                      Complaint marked as Resolved 
                      Ola Money customer support has been notified about the posted complaint.
                      Sep 28, 2017
                      Updated by Tara1987
                      Dear Sir/Mam,

                      Please do the needful.

                      Still I am not received any reply from your side.
                      Verified Support
                      Oct 01, 2017
                      Ola Money Customer Care's response
                      Hello

                      Greetings for the day!

                      Kindly accept our sincere apologies for the inconvenience caused. ​

                      We tried calling you on your registered mobile number multiple times to seek information on your Ola Money transactions but couldn't connect with you because your number was switched off.

                      We would request you to please let us know the convenient time​ and the alternate number​ to call you so that we can resolve the issue. ​

                      ​Awaiting your response to assist you on the same.

                      Regards,

                      Team Ola Money.
                      Oct 05, 2017
                      Updated by Tara1987
                      Dear Sir,

                      I didn't received any call from your side, my register mobile number never switched off, because it is my personal number & used regularly,

                      I requested to you kindly call me any time on my registered mobile or provide your contact number so I will contact you. also contact my another number [protected]

                      Please do the needful.

                      Thanks & regards
                      Taradatt upadhyay
                      Dear Sir/Mam,

                      Please do the needful.

                      Still I am not received any reply from your side.
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                        P
                        puneet84
                        from Delhi, Delhi
                        Sep 26, 2017
                        Resolved
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                        Resolved

                        Address: New Delhi, Delhi, +91
                        Website: www.consumercomplaints.in/new_complaint

                        Dear sir i received phone no. [protected], yesterday he was saying he is employee of sbi head office delhi that he will update the kyc through to link the aadhar card with your account no. But he has fraud with me and steal the money aprox-4600/- from my account through by purchaseing worths, 3000/-, 1500, 500, all transaction at pospayust[protected]
                        Oct 27, 2017
                        Complaint marked as Resolved 
                        Ola Money customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 26, 2017
                        Ola Money Customer Care's response
                        Hello
                        Greetings for the day!

                        We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                        We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

                        In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                        Please feel free to revert with queries and we would be happy to assist you.

                        Regards,

                        Team Ola Money
                        Oct 22, 2017
                        Updated by puneet84
                        plz refund my money in my account
                        1. 521651 is your one time password for Online purchase of Rs.5500.0 at Ola Money Zipcash thru State Bank Debit Card ending 0657, 2. 6752111 is your one time password for Online purchase of Rs 3000.0 at Ola Money Zipcash thru State Bank Debit Card ending 0657, 3. 638509 is your one time password for Online purchase of Rs.1500 at Ola Money Zipcash thru State Bank Debit Card ending 0657, 4.861103 is your one time password for Online purchase of Rs.999 at Ola Money Zipcash thru State Bank Debit Card ending 0657, 5. 375952 is your one time password for Online purchase of Rs.500 at Ola Money Zipcash thru State Bank Debit Card ending 0657, 6. 241883 is your one time password for Online purchase of Rs.4647 at Ola Money - Zipcash thru State Bank Debit Card ending 0657 All message came on my Phone No.[protected] Yesterday. Plz return my money from this person
                        puneet84's [Complaint's author] reply, Oct 22, 2017
                        plz refund my money in my account
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                          A
                          Adiyogi
                          from Bardoli, Gujarat
                          Sep 26, 2017
                          Resolved
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                          Resolved

                          I recieved a call from a number [protected] today on 26.09.17 (Around 7.00-7.30 am) telling that he is calling from consumer forum for irctc ticket refund. He asked for an otp he sent to my mobile number and i gave him one. The money (9998/-) has been sent to his ola money zipcash. After that my call was forwarded and i could not contact that number again.

                          Please help me get the money back into my account...
                          Nov 2, 2017
                          Complaint marked as Resolved 
                          Ola Money customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 01, 2017
                          Ola Money Customer Care's response
                          Hello,

                          We request you to kindly write to us at [protected]@zipcash.in with your registered e-mail i'd in order to get the issue resolved.
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                            Kavithamadhuri Konkasatyam
                            from Hyderabad, Telangana
                            Sep 25, 2017
                            Resolved
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                            Resolved

                            Address: Hyderabad, Andhra Pradesh

                            Two weeks ago i used ola credit money and played back the ola credid amount and after that i purchased share pass using play money. I got pass but the remaining play money got lost and my saved debit card is trouble shooting. Please help i need okay money app to work. I am using cash payments because play money adding by saved debit card got struct
                            Oct 28, 2017
                            Complaint marked as Resolved 
                            Ola Money customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 26, 2017
                            Ola Money Customer Care's response
                            We request you to kindly write to us at [protected]@zipcash.in with your registered e-mail i'd
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                              U
                              Udayk0429
                              from Jind, Haryana
                              Sep 25, 2017
                              Resolved
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                              Resolved

                              Address: Bastar, Chhattisgarh
                              Website: Olazipcash

                              As date 23.09.17 one fraud named manish kumar call me in my mobile no. [protected] from his m. No - [protected] tell him as bsnl company customer and asks me my mobile o. T. P. Sent by him, i tells him my mobile o. T. P. For 2 times then he withdraws 9986.00 two times, total amount 19972.00 rs.
                              I complained in my bank and cyber cell but no one recognize it. That's why i am complaining.
                              Please help and return my money
                              Thank you

                              Dt. 25.09.17

                              From

                              Sarojani yadav
                              Jagdalpur, distt bastar
                              Chhattisgarh india
                              M. No - [protected]
                              Oct 29, 2017
                              Complaint marked as Resolved 
                              Ola Money customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 26, 2017
                              Ola Money Customer Care's response
                              Hello
                              Greetings for the day!

                              We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                              We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

                              In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                              Please feel free to revert with queries and we would be happy to assist you.

                              Regards,

                              Team Ola Money
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                                Preetam Khatkar
                                from Lucknow, Uttar Pradesh
                                Sep 24, 2017
                                Resolved
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                                Resolved

                                Sir
                                Date[protected] ko ek fraud call hamare pas aaya aur usne btaya ki aap apne atm ki jankari dijiye aur aapke account me 21000 rupay transfer kiye jayenge maine apni atm card detail usko de di aur usne otp bheji aur maine usko otp bhi bata di uske bad usne mere account se 1000 rupay nikal liye. Aur ye rupay ola money ke wallet me add kiye gye the. Transaction number hai[protected] aur pos hai payust[protected] please help me.
                                Oct 28, 2017
                                Complaint marked as Resolved 
                                Ola Money customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 26, 2017
                                Ola Money Customer Care's response
                                Hello
                                Greetings for the day!

                                We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                                We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

                                In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                                Please feel free to revert with queries and we would be happy to assist you.

                                Regards,

                                Team Ola Money
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                                  kmneelabh
                                  from Jind, Haryana
                                  Sep 24, 2017
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                                  Address: Allahabad, Uttar Pradesh, 211019
                                  Website: ola zipcash

                                  Regarding cyber crime.
                                  Sir my name is urmila verma. I have received a phone call on my phone from no.-[protected] on 21.09.2017 that i am speaking from your respective branch and your atm card has been expired and you have not linked your aadhar card to your account.in lieu of that i have just tell them the card details and after then there is a debit of rs.-10000 and rs 5000 from my account of state bank of india, branch-trivenipuram, jhunsi, allahabad
                                  After then i have blocked my atm card of sbi. My account no.-[protected]
                                  After then both bank's manager have told me to lodge fir and i went at my police station and gave an application to lodge fir but they haven't lodged fir till today. Please contact me on [protected] and [protected]
                                  So sir, please help in this regard. Sir i am a medium class poor working lady. I have no political support. So please help me lodging the complaint case in manner and do some in this type of crime because sir in every 10 minutes one person is the victim in such case.
                                  Shri krishna yadav
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                                    rockerzx
                                    from Chirala, Andhra Pradesh
                                    Sep 23, 2017
                                    Resolved
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                                    Resolved

                                    Sir,
                                    On 22 sept 2017, at 2:17 pm my father got call from [protected]. He called my father as a sbi rep he told me that he will renew his atm card. He convinced him smartly and got my fathers card no. My father gave him. Then he asked my father for otp. He (Fraud person) made online purchases worth 25000/- from my fathers card. After sometime my father got a message on pos payust[protected] at ola money zipcash saying insufficient funds.
                                    Sir i request you to kindly stop the above payment to him immediately whosoever he is & share with us his registered number & address details and pls try to get our money back from him. It was my fathers saving. He was saving from last so many years & we belong lower middle class family. Kindly help us soon.
                                    Oct 27, 2017
                                    Complaint marked as Resolved 
                                    Ola Money customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 26, 2017
                                    Ola Money Customer Care's response
                                    Hello
                                    Greetings for the day!

                                    We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                                    We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

                                    In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                                    Please feel free to revert with queries and we would be happy to assist you.

                                    Regards,

                                    Team Ola Money
                                    A fraud Transation have been done in my brother sbi account no-[protected] dated 21 Sep 2017 by SBIPG[protected] Ola money.

                                    plz help to refund my money.
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                                      prat16
                                      from Mumbai, Maharashtra
                                      Sep 22, 2017
                                      Resolved
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                                      Address: Thane, Maharashtra, 400601
                                      Website: ola money

                                      I'm complaining on behalf of my father who is a senior citizen.
                                      He received a call on 16 september 2017 from a person (No. [protected]) claiming to be mr. Amit sharma c. D. A. Sr. Manager of sbi, and asked to link aadhar card to debit card right then otherwise his debit card would be blocked, and asked for card details if my father wanted to continue using the card, till the time my father submitted the documents on the bank himself, my father panicked since it was his only option to withdraw money from the bank, and gave the card details, and on the other number my father started getting the messeges of purchase of certain ammounts of money by different e-wallets i. E. Ola money, airtel money, mpesa etc. And he called called the person asking about the same, the person told him there has been a mistake by sbi branch no. 68, keep telling us the otp's to resolve the issue.
                                      Then my father gave the otp's to the said sbi manager and received the messages of money deduction from the account. Then my father called again and the said sbi manager told him to keep calm and all his money will be transfered back to his account on sunday 17th september since there have been an error from sbi branch no. 68 and he even asked if there is another debit card if he wants to send money to it. My father got suspicious and blocked the debit card. And found out the number of sbi manager has been switched off.
                                      8000/- rupees have been fraudly transferred to olamoney on pos payust[protected] at ola money - zipcash txn#[protected].
                                      We have already filed a police complaint (Attaching the copy) and police has told us to report a complaint on this site to get the money back.
                                      Kindly look into this matter, and we are hoping to get our money back, attaching relatable documents (Text messages, bank statements, police complaint)
                                      Nov 1, 2017
                                      Complaint marked as Resolved 
                                      Ola Money customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 01, 2017
                                      Ola Money Customer Care's response
                                      Hello

                                      Greetings for the day!

                                      Kindly accept our sincere apologies for the inconvenience caused. ​

                                      We tried calling you on your registered mobile number multiple times to seek information on your Ola Money transactions but couldn't connect with you because your number was switched off.

                                      We would request you to please let us know the convenient time​ and the alternate number​ to call you so that we can resolve the issue. ​

                                      ​Awaiting your response to assist you on the same.

                                      Regards,

                                      Team Ola Money.
                                      Oct 02, 2017
                                      Updated by prat16
                                      You can call on the registered number any time during the day, as i dont recall having the registered phone switched off, kindly call again to resolve this serious issue soon. Waiting for response
                                      Oct 21, 2017
                                      Updated by prat16
                                      disappointed to see no response from this website to resolve my complaint.
                                      Sir Please help me, someone called to my uncle, he convinced that he is from state bank of India called to link adhaar no with sbi. He smartly debited 3999 from account.and my uncle told all details about card no and otp.please help me sir. I request you sir.
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                                        neha kirti
                                        from Bhubaneshwar, Odisha
                                        Sep 22, 2017
                                        Resolved
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                                        Hi,

                                        My aunt became a victim of debit card fraud. A fraud person
                                        Pretended to be a bank person made following two fraudulent
                                        Transactions with my aunt's debit card details.

                                        1. Rs 10, 000.00 from sbi saving bank account today (22/10/2017), towards a fraud purchase on the debit card sbipg[protected] ola money - zipcash and the sbi card used is *9930.
                                        2. Rs 9999 from sbi saving bank account today (22/17/2017), towards
                                        A fraud purchase on sbipg[protected] ola money - zipcash, and the sbi card used is *9930.

                                        Total money lost due to fraudulent = rs 19, 999.

                                        I request you to please cancel these transactions and refund the money
                                        Back to my aunt's sbi bank account.

                                        I would greatly appreciate your help in this matter.

                                        Please let me know if you need any more information.

                                        Thank you.
                                        Oct 27, 2017
                                        Complaint marked as Resolved 
                                        Ola Money customer support has been notified about the posted complaint.
                                        Sep 22, 2017
                                        Updated by neha kirti
                                        Correction- both transactions happened today (22/09/2017)
                                        Verified Support
                                        Sep 26, 2017
                                        Ola Money Customer Care's response
                                        Hello
                                        Greetings for the day!

                                        We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                                        We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

                                        In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                                        Please feel free to revert with queries and we would be happy to assist you.

                                        Regards,

                                        Team Ola Money
                                        My transaction was successful and money has been deducted but I have not received the recharge amount. Aircel net pack recharge of 14 rupees. Transaction id CZHVDO198WUR
                                        Thanks for the response ola team!
                                        Here is the debit card number - 559601******9930

                                        We will lodge complaint to the above mentioned email address

                                        Please keep us posted with the further updates.

                                        Thank you
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