Ola Money Complaints & Reviews

Yesterday i booked ola auto but when he drop me at my drop point then, i pay money using ola cash but, at that time he declined to accept that money even i shown that transaction is successfully done, he arguing with me and demand 45rs even the actual bill is 29 and said send message to ola for refund my deducted amount, i also tried using your support option but still no refund amount, please do needful regarding this either i have to take a legal action against you.

I booked ola auto from retteri to villivakkam jaganathan st in app i saw 29 rs only but they charged 115 rs plus 40 rs my ola money also they taken i need my balance money back to my wallet that is balance 126. I need my money or otherwise here after i will not book ur cab don't cheat us like this return my money immediately.

Ola cab is one of the best cheating cabs in world i need my amount i attached all details of my trip

The basic kilometers from kolathur to villivakkam jaganathan st is around 3.5-4km only but how it shows me 11.5 km how it is possible

You ola just think about it

Hi ola money,

500 rs deducted as i tried to make a payment to mybustickets.in on 13th oct, however the transaction got failed, money deducted from my wallet never refunded by ola money/zip cash.

Ticket (602925) raised, followed up 5-6 times but no response.

Transaction details are below.

Debit amount - 500
Date and time - 13th oct 2017 4:37:12 pm
Transaction id - czqn-2kfn-3ps5

Thank you

Withdrawal tab was disabled from my ola money app they told to do the kyc verification i submitted my documents on 3rd november today is 10th november but my kyc documents are still in process kindly enable my withdrawal tab asap in my ola money app as i need to withdraw my cash stuck in the ola money ac
My request no is 610273
Please enable my ola money withdrawal tab in my ola money app

Requistion of refund unauthorized transaction in my debit card by afraud person. Transaction detialed below:

1 pos olacabs62398 txn#973778 4999 12/10/2017
2 pos olacabs62398 txn#975942 9999 12/10/2017
3 pos olacabs62398 txn#983932 9999 12/10/2017
4 pos olacabs62398 txn#986178 8999 12/10/2017

Total 33996

Sbi debit card no.[protected]
Account name:v. S. Ulaganathan & u. Mohana

On 8/11/2017, i had tried to recharge ola money with rs. 300 from my bank account, using net banking. My bank got debited, with the transaction ref no. Igacihzbn7, but ola money did not get recharged.

The claims say that i'll get a refund within 8-10 days, but this is the second time i am facing this issue where i got no refund.

On 12/10/2017, for transaction ref. No. Igacejvjj0, my bank got debited for rs. 60, using netbanking again, but ola money did not get recharged, neither did i get a refund.

Please resolve this matter.

I have submitted all the documents for kyc verification. Thereafter, there has been no response from ola money. I'm not able to transfer the amount also. The money is stuck in the app. Please do the needful as soon as possible and provide information to my registered mobile no or email. My ticket id is 617163. Thanking you,

Ramesh adabala
Email id: [protected]@gmail.com

Hi ola team,

Could you please let me know the status of this complaint which was registered in april 2017.
Ola ticket number: 368013

Attaching all the details related to this complaint. (Fir/ debit card details).
Also be informed that as suggested by ola team the concerned bank (Bank of india, rourkela) has already mailed you the required details from their end.

Kindly take necessary action at the earliest.

Regards,
Ipsita das
Contact - [protected]/ [protected]

Yesterday i took an ola auto, after boarding that auto the driver took a long route to reach to my destination that's why instead of 35 rs. I got charged 84 rs. After that when i made a complaint about this i got a reply from ola that they refunded 49 rs to my ola account, which was yesterday but till now no money credited on my ola account. My crn number was crn [protected]

Kumar varma on nov 7, 2017
I have submitted all the documents for kyc verification on last week. Thereafter, there has been no response from ola money. I'm not able to transfer the amount also. The money is stuck in the app. Please do the needful as soon as possible and provide information to my registered mobile no or email. My ticket id is 605509. Thanking you,

I have submitted all the documents for kyc verification. Thereafter, there has been no response from ola money. I'm not able to transfer the amount also. The money is stuck in the app. Please do the needful as soon as possible and provide information to my registered mobile no or email. My ticket id is 610753. Thanking you,

Ananthan suresh
Email id: ananthan. [protected]@gmail.com

I have done the kyc verification process with ola money.. I was being informed that post submission of the kyc documents i will be able to transfer money from wallet to my bank a/c. Unfortunately nothing has happened.
Could you please check and get in touch with me in my registered number or my email id.

Also i had followed up multiple times regarding my request but ola money is not responding anything to it. The request # is 603767

Name - teerth ranjan singh
Phn: [protected]
Email:er. [protected]@yahoo.com.

Dear team,
As i have recharged my mts data card from 299 but it was failed due to some mts reason and the same refund is not showing in our ola money as the i tried from other payment gateway there was also same situation but refund amount credited within 15 min not in your gateway so please go through it and get back my refund asap.
Thanks.
Pradeep maurya

Trying to add money to the wallet. Two consecutive transactions made, one on 31.10.17 & the other on 01.11.17. Each time rs.650/- have been deducted from my bank account but money not got reflected in ola money.

Calling up customer care since last 2 days, sent a mail also. Customer care executives picking up, listening my issue and saying they are forwarding my issue to some concerned department, they will call me back in few hrs. But no one called.

Seems like i have lost my money. Unable to know even what is the problem with my ola money wallet.

Hi olamoney,

I did a transaction of amount 2124 to airpay using olamoney gateway but the transaction got failed and my money too got deducted from card amd wallet.
Till now i have not heard in a single mail from ola regarding this, please consider this urgent as this money has been deducted from some long time now.

I have attached the transaction details in this form. I also have raised two consumer problem tickets but of no use.

Ticket 1 : 606465
Ticket 2: 603974

I have done the kyc verification process with ola money.. I was being informed that post submission of the kyc documents i will be able to transfer money from wallet to my bank a/c. Unfortunately nothing has happened.
Could you please check and get in touch with me in my registered number or my email id.

Also i had followed up multiple times regarding my request but ola money is not responding anything to it. The request # is 597410

Name - suniel kumar sahu
Phn: [protected]
Email:swarnavo. [protected]@gmail.com

On 19.10.2017 i have recharged my relience dth for rs.100. Two times.
In first recharge was successful but the second recharge for rs.100 was unsuccessful the status of the payment was showing still pending. The transaction id czr8-gx01-098a. I have given complain by email & several reminder for the issue to the customer care mail id - [protected]@zipcash.in but still now no reply from the authority. So please kindly look into the matter to slove the issue

Sir,
I n. Karunakar, sub-inspector of police, palvoncha town police station of bhadradri kothagudem of telangana state humbly submit that, a case in cr. No. 420/2017 u/s 420 ipc, sec669c), 66 (D) of it act was reported at our police station. Where in a fraudulent transaction took place on 25.10.2017 from the debit card of the complainant with no. 504xx5331 for a purchase of worth rs. 10000.00 on pos [protected] at pay*www olacabs com with txn# 602777.

Therefore i request you to kindly furnish the details of transactions and the beneficiaries of the transactions to whose account the money was flown.

Thanking you

Si of police
Ps palvoncha town

On 29th october sunday, i top up my ola money wallet (App) of rs 999 but all of sudden i realize and decided to withdraw money (Rs 999) from ola money to my bank account but failed to do that because ola money company has disabled withdraw option from mobile app due to lack of kyc.
When i understood through customer care dept of ola money that i have to submit kyc documents, i immediately submitted the documents (Pan card, aadhar card & passport size photo) on 29th october around 08:30 pm via email and i have been assured this will be immediately update & withdraw option will be enabled by executive named ansari (But didnt happened at all) so i again called to customer care and again other baseless assurance from another executive that this will take maximum 3 day working days to get kyc details update & then only i will able to withdraw money from ola to my bank account.

Today it has been 4th day since i have submitted documents but no positive results on my concern/request.

Every time i follow up with the customer care dept, i only get baseless promise and fake assurance and top of it today i have been informed that no body has time to take my request from ola money dept since all are busy.

I only want my money back to my account & i promise i'll never use ola service again.

Consumer complaints team please help me to get my money back from ola.

Dear sir/madam,
My request ticket id is 600216.
My name in my profile is selvam and my mobile number in my profile is [protected] and my mail id in my profile is [protected]@yahoo.co.in and the balance amount in my account is rs. 849.
I have used this number for transaction and recently on 14/10/2017, i had recharged rs. 599 to this number. (The transaction id : czqq-h1g9-4yo9)
As this jio number is expired, i could not able to transfer this amount to my present number [protected].in this account i am having rs. 494.
I want to cancel my previous account number of [protected] and kindly transfer the total amount of rs.849 to my present number of [protected].
I have tried this and could not able to transfer from my phone.
So, kindly do this help.

This is very important and due to this reason, i am not able to travel in ola cabs. After this transaction, as early, i will use ola cabs regularly.
Pl do this help.

Respectfully,
Selvam