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Ola Money Complaints & Reviews

www.olamoney.com

3.1

Updated: Jan 23, 2026

Complaints 1398

Resolved

792

Unresolved

606

Good! Ola Money values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ola Money step up their efforts to fully resolve all complaints 👍

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Ola Money reviews & complaints page 51

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Website: OLA MONEY

I dr p. Yadagiri transferred amount of rs 3000 through my cell number [protected] yesterday at 10.13a. M to p. Sai praneeth a /c no[protected] axis bank ifsc utib0000008, begumpet branch hyderabad. So far no amount is credited to beneficiary. Due to urgency i have deposited the amount to beneficiary through cash counter of the bank. Reverse the amount my ola money account. My transaction id is dook-v5cy-airu.

Dec 22, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2017

Ola Money Customer Care's response This is to keep you informed that, the amount has been transferred from our end successfully to your bank account with the RRN No.[protected].

We would request you to check the transaction status with the RRN No and do write to [protected]@zipcash.in for further queries.

We value your business

Regards,
Team Ola Money

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L

Lakshmi Sowjanya Akurathi

from Hyderabad, Telangana

Nov 22, 2017

Hi ola money,

375rs deducted as I tried to make a payment to IRCTC.co.in on 17th Nov, however the transaction got failed, money deducted from my wallet ...

Transaction details :
Debit amount - 375
Date and time - 17 Nov 17, 11:36 AM
Transaction id - DOOV-JJRR-O3HI

Please check the problem and refund ola money..

Thank you

G

ganesan Nadar

from Pune, Maharashtra

Nov 23, 2017

My registration no. is[protected] and I had transferred amount from ola money to my bank account on 19.11.17 but it's not reflecting in my bank account but it is showing has successfully.

Attached is the screenshot

Kindly check and refund my money

Regards

Ganesan Nadar

R

RR STAR

from Noida, Uttar Pradesh

Nov 23, 2017

Sir, my ola money balance is 1999 and my ola account is show blocked.. what i do ? i m poor student. my ola money mobile no. is [protected]

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Address: 560103

There have been 2 unsolicited transactions without my knowledge which happened on my wallet and i came to know about it only today when balance was low.

I am rishi jain and my phone no. Is [protected].

Ola without my knowledge charged 499/- 2 times without my knowledge.

You customer care phone has been a terrible experience with my call being transferred 6 times without any resolution.

If customer doesn't have a look, the money is gone for ever.

Dec 25, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2017

Ola Money Customer Care's response We have forwarded the issue to concern team and you will receive an update on your registered email id.

View replies

P

parner prasad parner

from Bengaluru, Karnataka

Nov 15, 2017

Transaction with Ola money Bank withdrawals with Transaction ID D006-QB6G-2NB6 showing successful in the history. But the amount not yet reflecting in the bank account.

S

S.k. Jarwal

from Lucknow, Uttar Pradesh

Nov 17, 2017

सिर मेरी बाइक नम्बर RJ14 HT 9704 चलता हूं पर मेरा पमेंट बहुत कम डाला है जो कि मने रोजाना काम किया है पर 1250+26रुपय डाला है अब तक का और मै तो 26अटुम्बर से 15 नवंबर तक चल रह हु अब तक का क्या इतना सा है पेमेंट बनता है और ओला वाले जो ऑफर देते है उस मेंसे भी काटते है और हमे बताया जाता है कि पूरा मिलेगा पर ऐसा कुछ भी नही होता है

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Address: Bangalore, Karnataka, 560043

Hi team

I have transferred the balances from ola money to paytm my mobile account, transaction shows successful but i have received money in my paytm wallet. I request you to please provide the reason why the money is not received. If it's not possible please reverse my transaction to my wallet

Transaction detail
Transaction id : [protected]
Date 12/11/2017
Amount 200 and 50

Dec 22, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2017

Ola Money Customer Care's response Please note that you can only transfer amount from one Ola Money wallet to other Ola Money wallet.

The amount has been successfully credited to Ola Money wallet associated with [protected].

View replies

D

Darsini Kumar

from Chennai, Tamil Nadu

Nov 15, 2017

As jio offers going to end on 10 th november 2017 .I recharged my jio with ola money on 9 th november 2017 at 1.30 pm but the recharge shows pending even after the deduction of ola money of RS.399.please quickly resolve this issue.
The transaction id is D003-95FZ-ASZT.

Thank u

A

Antony1987

from Mumbai, Maharashtra

Nov 15, 2017

Since Nov 1 2017 i am not able to WithDraw my balance Money from OlA Money App.

Ticket ID: 614165

K

Kūñāl Ñâñdkår

from Mumbai, Maharashtra

Nov 16, 2017

My friend is trying yo send me money from last 2 months but they are showing transaction error..

Y

Yogesh D. Patil

from Mumbai, Maharashtra

Nov 16, 2017

Money deducted from bank not credited to ola money
Mobile no. [protected]
Mail id - yogesh.d.[protected]@ril.com

Thank you
Yogesh

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Address: 411041

Yesterday i booked ola auto but when he drop me at my drop point then, i pay money using ola cash but, at that time he declined to accept that money even i shown that transaction is successfully done, he arguing with me and demand 45rs even the actual bill is 29 and said send message to ola for refund my deducted amount, i also tried using your support option but still no refund amount, please do needful regarding this either i have to take a legal action against you.

Ola Money customer support has been notified about the posted complaint.

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R

Rashmi Chowdary Burugupalli

from Bengaluru, Karnataka

Nov 15, 2017

I did a transaction of 599 from HDFC to olamoney using netbanking. the transaction failed and money got deducted from bank account but not credited in olamoney.Could you please check on this.

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Address: Salem, Tamil Nadu, 600099

I booked ola auto from retteri to villivakkam jaganathan st in app i saw 29 rs only but they charged 115 rs plus 40 rs my ola money also they taken i need my balance money back to my wallet that is balance 126. I need my money or otherwise here after i will not book ur cab don't cheat us like this return my money immediately.

Ola cab is one of the best cheating cabs in world i need my amount i attached all details of my trip

The basic kilometers from kolathur to villivakkam jaganathan st is around 3.5-4km only but how it shows me 11.5 km how it is possible

You ola just think about it

Ola Money customer support has been notified about the posted complaint.

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V

vamsi0347

from Hyderabad, Telangana

Nov 13, 2017

I have submitted all the documents for kyc verification. Thereafter, there has been no response from ola money. I'm not able to transfer the amount also. The money is stuck in the app. Please do the needful as soon as possible and provide information to my registered mobile no or email. My ticket id is 615669. Thanking you,

N

nehamis333

from Bengaluru, Karnataka

Nov 14, 2017

Today morning i made a payment of rs. 415 to clear ola dues, amount has been deducted from bank ( i got a message) but in my OLA account it is still showing my amount is due.
Pls check the issue

M

Md Rizwan Haider

from Kolkata, West Bengal

Nov 15, 2017

I have recharged on Saturday night ..and recharge was showing pending...soo plz help me in this as soon as possible.

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Website: www.olamoney.com

Hi ola money,

500 rs deducted as i tried to make a payment to mybustickets.in on 13th oct, however the transaction got failed, money deducted from my wallet never refunded by ola money/zip cash.

Ticket (602925) raised, followed up 5-6 times but no response.

Transaction details are below.

Debit amount - 500
Date and time - 13th oct 2017 4:37:12 pm
Transaction id - czqn-2kfn-3ps5

Thank you

Dec 25, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Nov 09, 2017

r4rukmini's response Ola drivers don't accept the short distance booking shares

They want to travel far away

When we customers cancel the booking you charge us fine Rs 25/

When you ola guys yourselves cancel the booking why don't we get the benefit of it

This is ### ola policy to harass the customers

Nov 11, 2017

Alamelupaulraj's response He called today also. The fraud person mobile # [protected]. Pls check your account status and return my money soon. He transferred money from my IOB saving bank account on[protected] to your ola account. We have already compliant to chennai crime police. Pls support me to get my money soon.

Verified Support

Nov 21, 2017

Ola Money Customer Care's response We regret the inconvenience caused.

We would like to inform you that, we have forwarded the issue to concerned merchant (mybustickets). However, you are requested to contact them with the unique bill ID YM3MAVDW1D3ZRGT4N2 to get a speedy response on the raised concern.

We value your business and sincerely appreciate your continued patronage. Please reply to this email if you have any questions. We will be happy to help.

Regards,
Team Ola Money

View replies

A

Alamelupaulraj

from Chennai, Tamil Nadu

Nov 13, 2017

Sir,
Anyone fraud person transferred money from my IOB Account to your ola account. Pls return my money to my bank account where transferred money. I am old senior citizen person. I do not have money to run my routine family expenses. Pls return my money soon. I attached my passbook copy for your ready references.

S

SANJAY PADAVI

from Mumbai, Maharashtra

Nov 13, 2017

My name is Sanjay Padavi my mob no is [protected]. On 4th Nov 2017 I had done recharge of 600 with offer code MMT, but still I have not received MMT code for MMT wallet balance offer of 1000. I actually it will be sent within five days but I want book cab on MMT. So I request you to kindly sent me code urgently.

R

r4rukmini

from Mumbai, Maharashtra

Nov 15, 2017

Ola drivers don't accept the short distance booking shares

They want to travel far away

When we customers cancel the booking you charge us fine Rs 25/

When you ola guys yourselves cancel the booking why don't we get the benefit of it

This is [censored]ing ola policy to harass the customers

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Address: Mumbai City, Maharashtra, 400055

Withdrawal tab was disabled from my ola money app they told to do the kyc verification i submitted my documents on 3rd november today is 10th november but my kyc documents are still in process kindly enable my withdrawal tab asap in my ola money app as i need to withdraw my cash stuck in the ola money ac
My request no is 610273
Please enable my ola money withdrawal tab in my ola money app

Dec 25, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Nov 10, 2017

Updated by Jayesh Nayak Waiting for my withdrawal tab to get enable in ola money app

Verified Support

Nov 21, 2017

Ola Money Customer Care's response Hello jayesh,

Greetings for the day!

We apologize for the delayed response caused due to sudden surge of KYC verification requests.

Thank you for providing the requested documents. We would like to inform you that your KYC documents have been verified and approved. Your Ola Money Wallet refill limit has been increased to INR One Lakh per month.

Please note that, we have considered only your Passport for the KYC verification purpose only and your
bank transfer and wallet to wallet transfer will be activated in One business day.

We value your business with us and please write to us for any further assistance.

Regards,
Team Ola Money

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Address: 625003

Website: [email protected]

Requistion of refund unauthorized transaction in my debit card by afraud person. Transaction detialed below:

1 pos olacabs62398 txn#973778 4999 12/10/2017
2 pos olacabs62398 txn#975942 9999 12/10/2017
3 pos olacabs62398 txn#983932 9999 12/10/2017
4 pos olacabs62398 txn#986178 8999 12/10/2017

Total 33996

Sbi debit card no.[protected]
Account name:v. S. Ulaganathan & u. Mohana

Dec 22, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Nov 10, 2017

Updated by gegeke Fraud person Olacabs ID is OLACABS62398 and his mobile no.[protected]

Verified Support

Nov 21, 2017

Ola Money Customer Care's response We have already shared the details to bank. hence request you to contact bank for the update.

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P

Preshanth Rajagopal

from Tumkur, Karnataka

Nov 13, 2017

Dear Team,
My phone number with the ola account is [protected].
I recharged 999 with ola money. Amount debited from my account (savings) but did not reflect in ola money. Please help.

R

Rohit Pahwa

from Delhi, Delhi

Nov 13, 2017

Documents sent for kyc, but ola money wallet is not yet updated. I have added money but Unable to withdraw money back. Its urgent to withdraw money. Ticket id - 611597 for kyc request. Also, Not getting any response from ola money about when wallet would be updated and I can withdraw money

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On 8/11/2017, i had tried to recharge ola money with rs. 300 from my bank account, using net banking. My bank got debited, with the transaction ref no. Igacihzbn7, but ola money did not get recharged.

The claims say that i'll get a refund within 8-10 days, but this is the second time i am facing this issue where i got no refund.

On 12/10/2017, for transaction ref. No. Igacejvjj0, my bank got debited for rs. 60, using netbanking again, but ola money did not get recharged, neither did i get a refund.

Please resolve this matter.

Dec 24, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2017

Ola Money Customer Care's response Please write to [protected]@zipcash.in so that, our concern team can check and update you at the earliest.

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J

james2mify

from Bengaluru, Karnataka

Nov 9, 2017

My previous month electricity bill has still not yet been paid. I paid the same through ola money last month and the transaction was confirmed. Called customer complaint number and got no response. Pathetic service.

R

Raghavaclprasad

from Mahbubabad, Telangana

Nov 9, 2017

Hi Sir/Madam
I am not able to log in to ola app.
I hv updated my new password & tried with new password as well, but could not able to log in
My contact number is [protected]

Regards
Raghavendra C L

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Address: 500016

I have submitted all the documents for kyc verification. Thereafter, there has been no response from ola money. I'm not able to transfer the amount also. The money is stuck in the app. Please do the needful as soon as possible and provide information to my registered mobile no or email. My ticket id is 617163. Thanking you,

Ramesh adabala
Email id: [protected]@gmail.com

Dec 24, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2017

Ola Money Customer Care's response We regret to inform you that, we are unable to process your KYC documents, as the provided document is not clearly visible.

Please provide the Original scanned copy of Aadhar Card in order to proceed with the KYC procedure.

We value your business with us and please write to us for any further assistance.

Regards,
Team Ola Money

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Hi ola team,

Could you please let me know the status of this complaint which was registered in april 2017.
Ola ticket number: 368013

Attaching all the details related to this complaint. (Fir/ debit card details).
Also be informed that as suggested by ola team the concerned bank (Bank of india, rourkela) has already mailed you the required details from their end.

Kindly take necessary action at the earliest.

Regards,
Ipsita das
Contact - [protected]/ [protected]

Dec 23, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Nov 09, 2017

Updated by ipsitadas1990 Hello OLA!!

Could you please update me on this request.

Regards,
ipsita

Verified Support

Nov 21, 2017

Ola Money Customer Care's response Please note that we have shared the complete case details to respective authority where you have raised the complaint earlier.

Reference ticket id: 369373 and 368684.

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C

Cijo Jose

from Perambalur, Tamil Nadu

Nov 9, 2017

I recharged fory friend mobile number [protected] on 7th november 2017 @ 10:04pm . But recharge for the mobile has not happened yet. It's still showing pending even after more than 12 hours.I need refund for this. Amount Rs.399 has been deducted for this recharge from.my olamoney wallet. Screenshot for the same is attached with this complaint.

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Address: Bangalore, Karnataka, 560029

Website: www.olacabs.com/contact

Yesterday i took an ola auto, after boarding that auto the driver took a long route to reach to my destination that's why instead of 35 rs. I got charged 84 rs. After that when i made a complaint about this i got a reply from ola that they refunded 49 rs to my ola account, which was yesterday but till now no money credited on my ola account. My crn number was crn [protected]

Ola Money customer support has been notified about the posted complaint.

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S

Shivkant Kumar Singh

from Kolkata, West Bengal

Nov 9, 2017

I want to say my registered no. to old money is[protected]. I have sent my adhar xerox and photo to your KYC verification email. but at that time i have not received any msg regarding this verification. I have already load money to our wallet and unable to transfer amount to bank. so i want to say please provide withdrawn optin. in my ola money.

D

D.C Agarwal

from Chennai, Tamil Nadu

Nov 9, 2017

Money is deducted without notification from Account and this is not first time.
Amount 2200
Bank name HDFC bank
Date 3/11/2017

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Address: 560016

Kumar varma on nov 7, 2017
I have submitted all the documents for kyc verification on last week. Thereafter, there has been no response from ola money. I'm not able to transfer the amount also. The money is stuck in the app. Please do the needful as soon as possible and provide information to my registered mobile no or email. My ticket id is 605509. Thanking you,

Dec 22, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2017

Ola Money Customer Care's response We apologize for the delayed response caused due to sudden surge of KYC verification requests.

Thank you for providing the requested documents. We would like to inform you that your KYC documents have been verified and approved. Your Ola Money Wallet refill limit has been increased to INR One Lakh per month.

Please be informed that bank transfer and wallet to wallet transfer will be activated in One business day.

We value your business with us and please write to us for any further assistance.

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V

Vibhu Paliwal

from Aligarh, Uttar Pradesh

Nov 8, 2017

Really pathetic service ...I m also sending them repeated mails and their contact number never works...however I have made a file against them and ready to lodge a complaint also in consumer forem.

K

Kumar Varma

from Bengaluru, Karnataka

Nov 8, 2017

Kumar varma on Nov 7, 2017
I have submitted all the documents for kyc verification on last week. Thereafter, there has been no response from ola money. I'm not able to transfer the amount also. The money is stuck in the app. Please do the needful as soon as possible and provide information to my registered mobile no or email. My ticket id is 605509. Thanking you

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I have submitted all the documents for kyc verification. Thereafter, there has been no response from ola money. I'm not able to transfer the amount also. The money is stuck in the app. Please do the needful as soon as possible and provide information to my registered mobile no or email. My ticket id is 610753. Thanking you,

Ananthan suresh
Email id: ananthan. [protected]@gmail.com

Dec 22, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Nov 08, 2017

Updated by Ananthan Suresh My money was stuck in ola money app, so i put a complaint in this site, and received help from mr. Rahul thripati. He told me to wait for 2 days so that he can resolve the problem and get me my money back. After 2 days i got two messages saying that 1000 rs and 600rs have been used for dth recharge and a mobile recharge respectively. So now i've lost a total of 1600 rs. I don't know what happened. The above mentioned transactions were not informed to me and i'd no knowledge of it. So please look into this problem and do the necessary as soon as possible.

Verified Support

Nov 21, 2017

Ola Money Customer Care's response We have forwarded the issue to our concern team and you will receive an update within 1 business day.

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V

Vaishnavi Slany

from Hyderabad, Telangana

Nov 6, 2017

Today morning while going to my offce my husband recharged 599.from the sbi i got confirmation that trasaction is successful but it didnot added to ola money.pls go through this issue

P

Punit Chaturvedi

from Ahmedabad, Gujarat

Nov 6, 2017

Yesterday I have recharged my metro card number 67005994 with 200 INR vide transaction id no CZS7-K6ZY-ICNU. No recharge was done.Kindly help us and recover the amount any how or recharge my metro card .

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201309

Website: olamoney.com

I have done the kyc verification process with ola money.. I was being informed that post submission of the kyc documents i will be able to transfer money from wallet to my bank a/c. Unfortunately nothing has happened.
Could you please check and get in touch with me in my registered number or my email id.

Also i had followed up multiple times regarding my request but ola money is not responding anything to it. The request # is 603767

Name - teerth ranjan singh
Phn: [protected]
Email:er. [protected]@yahoo.com.

Dec 24, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Nov 05, 2017

Updated by Ranjan.teerth i have submit document on 31 oct 2017. but still pending

Nov 08, 2017

Updated by Ranjan.teerth My ticket id- 603766 please resolve issue.

Verified Support

Nov 21, 2017

Ola Money Customer Care's response Hello Ranjan,

Greetings for the day!

Thank you for providing the requested documents.

We are pleased to inform you that your KYC documents have been verified and approved from our legal team. Your refill limit has been increased to Rs.1 Lakh per month.

We value your business with us and please write to us for any further assistance.

Regards,
Team Ola Money

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R

Ranjan.teerth

from Noida, Uttar Pradesh

Nov 8, 2017

My issue still not resolve

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Dear team,
As i have recharged my mts data card from 299 but it was failed due to some mts reason and the same refund is not showing in our ola money as the i tried from other payment gateway there was also same situation but refund amount credited within 15 min not in your gateway so please go through it and get back my refund asap.
Thanks.
Pradeep maurya

Dec 22, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2017

Ola Money Customer Care's response We regret the inconvenience caused.

Please write to [protected]@zsipcash.in from registered email id so that, our concern team can check and update you the status.

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S

Surya Banerjee

from Kolkata, West Bengal

Nov 6, 2017

KYC document submitted long ego to [protected]@zipcash.in
. still not able to transfer fund to other olamoney wallet
my number [protected]

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Trying to add money to the wallet. Two consecutive transactions made, one on 31.10.17 & the other on 01.11.17. Each time rs.650/- have been deducted from my bank account but money not got reflected in ola money.

Calling up customer care since last 2 days, sent a mail also. Customer care executives picking up, listening my issue and saying they are forwarding my issue to some concerned department, they will call me back in few hrs. But no one called.

Seems like i have lost my money. Unable to know even what is the problem with my ola money wallet.

Ola Money customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400708

Website: OlaMoney

Hi olamoney,

I did a transaction of amount 2124 to airpay using olamoney gateway but the transaction got failed and my money too got deducted from card amd wallet.
Till now i have not heard in a single mail from ola regarding this, please consider this urgent as this money has been deducted from some long time now.

I have attached the transaction details in this form. I also have raised two consumer problem tickets but of no use.

Ticket 1 : 606465
Ticket 2: 603974

Ola Money customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110017

Website: www.olamoney.com

I have done the kyc verification process with ola money.. I was being informed that post submission of the kyc documents i will be able to transfer money from wallet to my bank a/c. Unfortunately nothing has happened.
Could you please check and get in touch with me in my registered number or my email id.

Also i had followed up multiple times regarding my request but ola money is not responding anything to it. The request # is 597410

Name - suniel kumar sahu
Phn: [protected]
Email:swarnavo. [protected]@gmail.com

Nov 2, 2017

Complaint marked as Resolved

It is not yet resolved

Ola Money customer support has been notified about the posted complaint.

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Z

Zeeshanmhuzaif 13

from Bengaluru, Karnataka

Nov 2, 2017

Dear sir/madam

I have send my documents for kyc im waiting from last 2 days kindly help me in this its very urgent for me to use ola money.

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Address: Khordha, Odisha, 752050

On 19.10.2017 i have recharged my relience dth for rs.100. Two times.
In first recharge was successful but the second recharge for rs.100 was unsuccessful the status of the payment was showing still pending. The transaction id czr8-gx01-098a. I have given complain by email & several reminder for the issue to the customer care mail id - [protected]@zipcash.in but still now no reply from the authority. So please kindly look into the matter to slove the issue

Ola Money customer support has been notified about the posted complaint.

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