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Ola Money Complaints & Reviews

3.1
Updated: Jan 23, 2026
Complaints 1398
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792
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Ola Money reviews & complaints page 56

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S
sahi2006&
from Coimbatore, Tamil Nadu
Sep 17, 2017
Resolved
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Address: tax#04001954156; tax

09/09/2017 between 7.30am and 8.00 money transferred to ola money through fraudulent. After getting my atm debit card details regarding change of new card for some security reasons, she transferred rs.10000+10000=rs20000 to her ola money a/c. I urge you to refund fund the money as soon as possible. I have already informed to ccb. Please take it seriously.
Oct 21, 2017
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Sep 20, 2017
Ola Money Customer Care's response
Hi

We request you to write to [protected]@olacabs.com with the following details:

Card number (first 6 digits and last 4 digits of the Card):
Transaction date and time:
Amount:

Further, we request you to contact the cyber crime department or the concerned bank immediately and lodge a complaint. Please request them to forward the below details from their official email ID to [protected]@olamoney.com / [protected]@olacabs.com / [protected]@olacabs.com.

Regards
Team Ola Money
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    Z
    Zafar14
    from Kolkata, West Bengal
    Sep 16, 2017
    Resolved
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    Address: 700039

    On 15th Sep My father got fraud call saying calling onbehalf of SBI bank asking for bank details and OTP. Due to points put by fraud person my father got confused and gave away bank details which let to transaction of Rs 10, 000 + 10000 + 10000 from the account.

    Details of transaction :

    Thank you for using your SBI Debit Card 62XX5940 for a purchase worth Rs 10000.0 on POS PAYUST[protected] at Ola Money – Zipcash txn#[protected]
    From BZ-ATMSBI
    15/09/2017
    04:10PM

    Thank you for using your SBI Debit Card 62XX5940 for a purchase worth Rs 10000.0 on POS PAYUST[protected] at Ola Money – Zipcash txn#[protected].
    From BZ-ATMSBI
    15/09/2017
    04:03PM

    Thank you for using your SBI Debit Card 62XX5940 for a purchase worth Rs 10000.0 on POS PAYUST[protected] AT Ola Money – Zipcash txn#[protected].
    From BZ-ATMSBI
    15/09/2017
    04:01PM

    Kindly check this on high priority and please cease the account where money was transferred to.
    Oct 18, 2017
    Complaint marked as Resolved 
    Ola Money customer support has been notified about the posted complaint.
    Verified Support
    Sep 17, 2017
    Ola Money Customer Care's response
    We understand your concern regarding an unauthorized transaction processed towards Ola Money.

    We would request you to please provide the first six and last four digits of the card for us to block the wallet.

    In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

    Please feel free to revert with queries and we would be happy to assist you.

    Regards,

    Team Ola Money
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      S
      Swapn@10
      from Mumbai, Maharashtra
      Sep 16, 2017
      Resolved
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      Done transaction for paying for IRCTC ticket booking with transaction Id CZGZ-RIEE-W27B . Yesterday dated, 15th September 2017

      But yesterday it was showing waiting for that transaction. Today it is showing successful transaction but at IRCTC it is showing that transaction is failed.

      So what's the reason
      May I get refund for not booking my ticket?
      Oct 20, 2017
      Complaint marked as Resolved 
      Ola Money customer support has been notified about the posted complaint.
      Sep 16, 2017
      Updated by Swapn@10
      *booking
      Verified Support
      Sep 17, 2017
      Ola Money Customer Care's response
      We regret the inconvenience caused to you.

      Please be informed that currently, we are working with our merchant in order to get the confirmation on booking or applicable refund. We kindly request you to allow us 2 business days to update you on the same.

      We value your business and kindly write to us for further assistance.

      Regards,

      Team Ola Money
      Today while my trip I credited rs 599 in ola money but when I reached my destination I had to pay in cash and my ola money shows 0 balance
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        S
        swati dadhwal
        from Mumbai, Maharashtra
        Sep 16, 2017
        Resolved
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        Address: Mohali, Punjab, 140301

        Respected sir i want to inform you that this no debit card to execute a cyber crime .
        The person asked all details about the debit card by giving false reason of all other government issues.
        so i humbly request you to stop any further transaction of money for this no or any transaction related to account no xxxxx...2248.
        Almost he had withdrawn 12814 approx in three transaction by zipcash through state bank debit card. so its my humble request if you could do anything for us it would be a great help .
        Oct 19, 2017
        Complaint marked as Resolved 
        Ola Money customer support has been notified about the posted complaint.
        Verified Support
        Sep 17, 2017
        Ola Money Customer Care's response
        We understand your concern regarding an unauthorized transaction processed towards Ola Money.

        We would request you to please provide the first six and last four digits of the card for us to block the wallet.

        In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

        Please feel free to revert with queries and we would be happy to assist you.

        Regards,

        Team Ola Money
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          B
          Boomibalan
          from Chennai, Tamil Nadu
          Sep 16, 2017
          Resolved
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          Respected sir i want to inform you that my debit card was fraudulently used.
          The person asked all details about the debit card by giving false reason of my card renewal.
          so i humbly request you to stop any further transaction to/from zip money related to my account no [protected]/ debit card number.
          Almost he had withdrawn[protected]+4000) on 16.09.2017 at 3.15 pm in two transaction by zipcash through state bank debit card. so its my humble request if you could do anything for us it would be a great help .call me immediately to the number [protected] for clarification.
          Oct 18, 2017
          Complaint marked as Resolved 
          Ola Money customer support has been notified about the posted complaint.
          Verified Support
          Sep 17, 2017
          Ola Money Customer Care's response
          We understand your concern regarding an unauthorized transaction processed towards Ola Money.

          We would request you to please provide the first six and last four digits of the card for us to block the wallet.

          In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

          Please feel free to revert with queries and we would be happy to assist you.

          Regards,

          Team Ola Money
          SBI Debit card details:. First six digit: 459150, . Last 4 digit: 5601. Please block the wallet since money transferred from this debit card is wrongly done. Thanks.
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            K
            KUMUD MAHANTA
            from Nazira, Assam
            Sep 16, 2017
            Resolved
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            Dear Sir,

            One of our customer Sri Debeswar Borah's credentials were used by fraudsters and his account no.[protected] IFSC CODE SBIN00104IN was debited as per the details given below.

            Date Reference No. Amount Txn details
            09/09/17 SBIPG [protected] 19999.00 OLA MONEY MUMBAI
            09/09/17 SBIPG[protected].00 OLA MONEY ZIP CASH
            MUMBAI

            You are requested to look into the matter and recover the amount at the earliest.

            With regards

            KK Mahanta
            Alt Channel Manager
            SBI Jorhat
            kumud.[protected]@sbi.co.in
            Oct 18, 2017
            Complaint marked as Resolved 
            Ola Money customer support has been notified about the posted complaint.
            Verified Support
            Sep 17, 2017
            Ola Money Customer Care's response
            We understand your concern regarding an unauthorized transaction processed towards Ola Money.

            We would request you to please provide the first six and last four digits of the card for us to block the wallet.

            In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

            Please feel free to revert with queries and we would be happy to assist you.

            Regards,

            Team Ola Money
            08th Sept, 2017 at1.00 pm fake a call Person told him he was Banker mob. no.[protected] He had taken all the details of the card and deducted 9999 /- from my
            brother account. Then we went to the bank and immediately block the card and get bank statement trnj. no. {04292 ATM SWITCH CEN SBIPG [protected]}& make the complain.pls refund mony
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              T
              Tridiv
              from Bengaluru, Karnataka
              Sep 16, 2017
              Resolved
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              Website: www.olamoney.com

              Hi
              We became a victim of debit card fraud. A fraud person his telephone number is [protected] pretended to be a state bank of india staff made following fraudulent transactions with our debit card with details -
              1. Inr rs. 10000 from sbi saving bank account on (15/09/17) at around 3.30 pm towards a fraud purchase on pos payust[protected] at ola money zip cash txn #[protected] and sbi card used is *...7098

              I request you to please cancel the transaction and refund the money back to the original bank account.
              Kindly help me. I will be highly obliged.

              Please kindly contact on the following numbers for any additional information if required. [protected]

              Thank you.
              Tridiv ghosh
              Oct 18, 2017
              Complaint marked as Resolved 
              Ola Money customer support has been notified about the posted complaint.
              Verified Support
              Sep 17, 2017
              Ola Money Customer Care's response
              We understand your concern regarding an unauthorized transaction processed towards Ola Money.

              We would request you to please provide the first six and last four digits of the card for us to block the wallet.

              In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

              Please feel free to revert with queries and we would be happy to assist you.

              Regards,

              Team Ola Money
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                V
                vicky_sodhi
                from Ludhiana, Punjab
                Sep 15, 2017
                Resolved
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                Address: 143401

                Sir, my father is a old man and he became the victim of debit card fraud. Unknown person calling from [protected] pretends to be calling from head office sbi and asked about the debit card details so that he can renew the card otherwise it gets blocked. My father unaware of the facts give the details of 2 cards and fraudulent has transferred rs 100000 from both accounts. Of rs 9999 total of 10 transactions to ola money zip cash.
                We request you to cancel the above transactions and refund our money to our accounts.
                Contact at [protected]
                Oct 21, 2017
                Complaint marked as Resolved 
                Ola Money customer support has been notified about the posted complaint.
                Verified Support
                Sep 17, 2017
                Ola Money Customer Care's response
                We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                We would request you to please provide the first six and last four digits of the card for us to block the wallet.

                In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                Please feel free to revert with queries and we would be happy to assist you.

                Regards,

                Team Ola Money
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                  R
                  raghum6
                  Sep 15, 2017
                  Resolved
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                  Hi
                  We became a victim of debit card fraud. A fraud person who said him self bank manager, his telephone number is [protected] pretended to be a state bank of india staff made following fraudulent transactions with our debit card with details -
                  1. Inr rs. 9999 from sbi saving bank account on (14/09/17) at around 10.17 am towards a fraud purchase on pos payust[protected] at ola money zip cash bank general number [protected] and sbi card used is *...2001
                  Total fraud deduction = inr 19, 998.

                  I request you to please cancel the transaction and refund the money back to the original bank account.
                  Kindly help me. I will be highly obliged.

                  Please kindly contact on the following numbers for any additional information if required.
                  [protected], [protected]

                  Thank you.

                  Santhi chebrolu.
                  Oct 21, 2017
                  Complaint marked as Resolved 
                  Ola Money customer support has been notified about the posted complaint.
                  Sep 15, 2017
                  Updated by raghum6
                  update on Total fraud deduction = INr 9, 999.
                  Verified Support
                  Sep 17, 2017
                  Ola Money Customer Care's response
                  We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                  We would request you to please provide the first six and last four digits of the card for us to block the wallet.

                  In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                  Please feel free to revert with queries and we would be happy to assist you.

                  Regards,

                  Team Ola Money
                  Today fraud transaction happened with my account no..can u please stop this transaction.
                  Or please help me about how can i reverse this amount to my saving bank account
                  hi praveen,
                  The same person duped me also. nothing will happen here, lodge a FIR and get the #######
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                    P
                    parmanand jha
                    from Pune, Maharashtra
                    Sep 14, 2017
                    Resolved
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                    Address: Patna, Bihar, 800024

                    @ola team

                    Someone has uploaded money into their ola money account wrongly (Without our approval) using our sbi bank debit card (Ending with 8470)

                    Details are as below -
                    Amount: rs. 9999 transaction id - sbipg[protected]ola
                    Amount : rs. 9990 transaction id - sbipg[protected]ola

                    Time : 3:00 pm today (September 14, 2017)
                    Sbipg[protected]ola, sbipg[protected]ola

                    Since the ola money account to which it has been uploaded is not yours, hence please make the refund to the source card / bank asap and freeze this fraudster's ola money wallet.

                    Please call us on [protected]
                    Oct 18, 2017
                    Complaint marked as Resolved 
                    Ola Money customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 17, 2017
                    Ola Money Customer Care's response
                    We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                    We would request you to please provide the first six and last four digits of the card for us to block the wallet.

                    In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                    Please feel free to revert with queries and we would be happy to assist you.

                    Regards,

                    Team Ola Money
                    Sep 20, 2017
                    Updated by parmanand jha
                    Hello sir, Bank authorities has sent details of this fraudulent case to your aforesaid emails id, please now consider to revert the amount in bank account/debit card. Reference ola complaint number is - 537818

                    At least update me status.
                    Hello sir, Bank authorities has sent details of this fraudulent case to your aforesaid emails id, please now consider to revert the amount in bank account/debit card. Reference ola complaint number is - 537818

                    At least update me status.
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                      M
                      M singh chauhan
                      from Tral, Jammu and Kashmir
                      Sep 13, 2017
                      Resolved
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                      Resolved

                      Address: New Delhi, Delhi, 110011

                      Dear sir/maiḍam

                      On dated 11.09.2017 at 1539 hrs a fraud transaction have been done in ola money for rs. 9983/- as per following details-

                      Sbi card no. 622018xxxxxxxx2064

                      Translation details-sbipg[protected] ola money-zipcash mumbai

                      I have already lodged an fir and compliant have already been send to ola money from sbi branch nirmaṇ bhavan, new delhi. It is therefore requested that kindly reverse the above amount in my sbi account.

                      For any information please call me on [protected]
                      Oct 24, 2017
                      Complaint marked as Resolved 
                      Ola Money customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 17, 2017
                      Ola Money Customer Care's response
                      Please note that we have already shared the necessary details to the bank from where you have registered the complaint dated on 14th september 2017.

                      Hence, we request you to kindly contact them and they will be able to help you in this regard.

                      We value your business and kindly write to us for further assistance.

                      Regards,

                      Team Ola Money
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                        G
                        gob123@
                        from Pune, Maharashtra
                        Sep 13, 2017
                        Resolved
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                        Address: Pune, Maharashtra

                        I have a bank account in icici bank. Account no.[protected]. Someone attempt a proud transaction from my bank account using my debit card details. Icici bank is saying that it is not our responsibility because the transaction completed through atm pin. And for further details please contact to ola moeny. Below is the details for transaction -

                        Debited amount detail with transaction id -

                        S no. Value date transaction date transaction remarks withdrawal amount (Inr)

                        1 09/09/2017 08/09/2017 iin/i-debit/ola money/[protected] 2, 000.00

                        Please deactivate this payment transactions and help me to get my money back.

                        Thanks,
                        Gourav patil
                        Mobile no :- [protected]
                        Oct 18, 2017
                        Complaint marked as Resolved 
                        Ola Money customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 17, 2017
                        Ola Money Customer Care's response
                        We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                        We would request you to please provide the first six and last four digits of the card for us to block the wallet.

                        In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                        Please feel free to revert with queries and we would be happy to assist you.

                        Regards,

                        Team Ola Money
                        Dear Customer ([protected]@),

                        Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          Achala Kumari
                          from Bareilly, Uttar Pradesh
                          Sep 13, 2017
                          Resolved
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                          Resolved

                          Address: Sonbhadra, Uttar Pradesh, 231222

                          Dear sir,
                          My self ayodhya prasad. Someone had call me on my mobile no. [protected] from mobile no. [protected] and asked for my atm details. After getting my atm details he transfer near about 20000/- in ola money. Therefore i request to you please return my money to my sbi account no.[protected]. Journal no.[protected] rs. 9999 &[protected] rs. 9999.
                          Oct 18, 2017
                          Complaint marked as Resolved 
                          Ola Money customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 17, 2017
                          Ola Money Customer Care's response
                          We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                          We would request you to please provide the first six and last four digits of the card for us to block the wallet.

                          In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                          Please feel free to revert with queries and we would be happy to assist you.

                          Regards,

                          Team Ola Money
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                            I
                            indra nil
                            from Kolkata, West Bengal
                            Sep 13, 2017
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                            Address: 713201

                            Respectfully, i beg to state that, suddenly after telephonic conversation (Mob no.:[protected]) on dated 11.09.2017 with an unknown person offering himself as a sbi staff asking for my sbi atm card no. Otherwise card will be block.

                            During the conversation i lost my rs. 44998/- (Rupees forty four thousand nine hundred and ninety eight only) from my sbi savings bank account vide no. : [protected]

                            Here is to be mentioned that two transaction of rs. 9999/- & rs. 9999/- were made through sbipg[protected] and sbipg[protected] at ola money zipcash mumbai on 11.09.2017.
                            Sir please corner the account and details may please forwarded to dcp, (Cyber crime), mumbai. (Mumbai police complaint number is 77944)
                            Therefore i request you to kindly take necessary action against this cyber fraud and please do the needful for refund of my money.
                            (Indranil ghosh)
                            Mob:[protected]
                            Account no - [protected]
                            Sbi a-zone branch, durgapur-713204
                            Sep 11, 2017
                            Updated by indra nil
                            Respectfully, i beg to state that, suddenly after telephonic conversation (Mob no.:[protected]) on dated 11.09.2017 with an unknown person offering himself as a sbi staff asking for my sbi atm card no. Otherwise card will be block. During the conversation i lost my rs. 44998/- (Rupees forty four thousand nine hundred and ninety eight only) from my sbi savings bank account vide no. : [protected]details enclosed.

                            Therefore i request the officials to kindly take the necessary action against this cyber fraud and please do the needful for the refund of my money.

                            Your co-operation is earnestly solicited.

                            (Indranilghosh)
                            Mob:[protected]
                            Account no-[protected]
                            Sbi a-zone branch, durgapur-713204
                            1) Here is to be mentioned that two fraud transaction of Rs. 9999/- & Rs. 9999/- were made through SBIPG[protected] and SBIPG[protected] at Ola Money Zipcash MUMBAI on 11.09.2017.

                            2) one Fraud transaction of Rs. 5000/- was made through OTHPG 769873 at UCO Bank MUMBAI on 11.09.2017.

                            3) And one fraud transaction of Rs. 20, 000/- was made through OTHPG 769184 at MPESA MUMBAI on 11.09.2017 FIR copy enclosed.
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                              S
                              shan isundar
                              from Ahmedabad, Gujarat
                              Sep 13, 2017
                              Resolved
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                              Resolved

                              Address: 625016

                              Sir
                              Today 12.09.17 received call from this number [protected] and asked my credit card details regarding change of new card for some security reasons so that given all details and after some time received call from this no. [protected] and informed your my rewards points to be redeem process for that we send on otp and asked that also.
                              Then receive sms for the transaction of rs.10000. Both number are in switched off.
                              Suspected and called customer care, came to know that call has been fake.
                              My transaction made to www ola cabs com so called ola office
                              So kindly look in this matter serious and take necessary action to corresponding person stop this transaction and reimburse to my account

                              Regards
                              Ssundar
                              Oct 18, 2017
                              Complaint marked as Resolved 
                              Ola Money customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 17, 2017
                              Ola Money Customer Care's response
                              We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                              We would request you to please provide the first six and last four digits of the card for us to block the wallet.

                              In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                              Please feel free to revert with queries and we would be happy to assist you.

                              Regards,

                              Team Ola Money
                              Verified Support
                              Sep 17, 2017
                              Ola Money Customer Care's response
                              We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                              We would request you to please provide the first six and last four digits of the card for us to block the wallet.

                              In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                              Please feel free to revert with queries and we would be happy to assist you.

                              Regards,

                              Team Ola Money
                              my card number 420739xxxxxx4662 and already communicated to SbI customer care and they are send mail to you as requested by you.
                              meanwhile i request kindly stop the transaction and revert back to my account
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                                A
                                anitagandhi
                                from Delhi, Delhi
                                Sep 13, 2017
                                Resolved
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                                Resolved

                                @ola team

                                Someone has uploaded money into their ola money account wrongly (Without our approval) using our sbi bank debit card (Ending with 8143)

                                Details are as below -
                                Amount : rs. 9998.00
                                Time : 4:16 pm today (September 12, 2017)
                                Mobile number of the ola money account : [protected]

                                Since the ola money account to which it has been uploaded is not ours, hence please make the refund to the source card / bank asap and freeze this fraudster's ola money wallet.

                                Please call us on [protected] /[protected]
                                We are in heavy financial distress due to this

                                Thanking in advance
                                Oct 18, 2017
                                Complaint marked as Resolved 
                                Ola Money customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 17, 2017
                                Ola Money Customer Care's response
                                We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                                We would request you to please provide the first six and last four digits of the card for us to block the wallet.

                                In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                                Please feel free to revert with queries and we would be happy to assist you.

                                Regards,

                                Team Ola Money
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                                  T
                                  Tulip1989
                                  from Bengaluru, Karnataka
                                  Sep 13, 2017
                                  Resolved
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                                  Resolved

                                  Address: Bangalore, Karnataka, 560067

                                  Hi,
                                  We got a fraud call from [protected] on 12th september 2017. And sum of rs. 34997 (3 transactions worth 9999 and one 5000) was debited from my account on 12th september 2017 and transferred to ola money-back zipcash through sbi debit card through online transaction. The bank card ends with 5374. I urge you to refund the money as soon as possible. I have already filed fir. Please take it seriously.
                                  Oct 18, 2017
                                  Complaint marked as Resolved 
                                  Ola Money customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 17, 2017
                                  Ola Money Customer Care's response
                                  We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                                  We would request you to please provide the first six and last four digits of the card for us to block the wallet.

                                  In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                                  Please feel free to revert with queries and we would be happy to assist you.

                                  Regards,

                                  Team Ola Money
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                                    R
                                    RADHIKA BAPODARA
                                    from Jobat, Madhya Pradesh
                                    Sep 12, 2017
                                    Resolved
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                                    Resolved

                                    Address: Bhavnagar, Gujarat, 364001

                                    Dear sir/mam,

                                    Today we received a phone call from [protected] and they made fraud and transfer rs 5000/- from our bank account to ola cab wallet a/c. The transaction details form the bank system it attached for your ready reference. Sbi pg[protected]ola

                                    We request you to kindly check and send the money back in our bank account.

                                    1, atm card : 5596 xxxx xxxx 3508
                                    2. Date of transaction : 12th sep-17
                                    3. Amount : rs. 5000/-
                                    4. Aadhar card attached
                                    5. A/c statement attached
                                    6. Contact no. : [protected]

                                    Kindly check at your end and we will oblige if you will able to help us.

                                    Kindly contact us on given no. If you have any query.

                                    Thanking you.

                                    Best regards
                                    Radhika bapodara
                                    Oct 27, 2017
                                    Complaint marked as Resolved 
                                    Ola Money customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 17, 2017
                                    Ola Money Customer Care's response
                                    We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                                    We would request you to please provide the first six and last four digits of the card for us to block the wallet.

                                    In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                                    Please feel free to revert with queries and we would be happy to assist you.

                                    Regards,

                                    Team Ola Money
                                    Hey there,

                                    I had booked Ola share on 10th Sep 2017 (OSN[protected] for which I was charged two times. Transaction ID on OLA Money for the both debit is same which is "CZGI-4XO7-JHFZ".

                                    Request you to resolve the issue asap.
                                    Hi dear sir my money has gone in rong mobile number pls back my money in my account
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                                      R
                                      from Hyderabad, Telangana
                                      Sep 12, 2017
                                      Resolved
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                                      Resolved

                                      Address: Rayagada, Odisha, 765002

                                      Hi sir madam,

                                      I haven't received any response for my complaint with ola money - complain no.- 492936 since 10th august 2017.

                                      On 10th august someone from sbi called me for activating sbi account for some changes after gst.

                                      Suddenly i realized the fraud has happened when she got an sms that:

                                      "thank you for using your sbi debit card 459xx6187 for a purchase worth rs 9999.0 on pos payust[protected] at ola money-zipcash txn#[protected]."

                                      I immediately called the ola cab team and requested them to freeze the account of the fraud person and thankfully they did after verifying transaction from debit card number. They provided complain no.- 492936.

                                      They told me to request sbi branch or police dept to send an email to - [protected]@olacabs.com to get the details of the fraud person and get back the money kept in the fraudster's account currently.

                                      I have already informed the cyber crime branch.
                                      My sister's name/account holder of sbi - rashmi behera

                                      Debit card number - 4591xxxxx86187

                                      Account number - 329xxxxxx4486
                                      Complaint number with cid-complaint no:[protected]

                                      Need your kind support in getting back the money from the fraud.

                                      Regards,
                                      Raasmi behera.
                                      Oct 18, 2017
                                      Complaint marked as Resolved 
                                      Ola Money customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 17, 2017
                                      Ola Money Customer Care's response
                                      Please note that we have already shared the necessary details to the bank on dated 15th september 2017 from where you have registered the complaint.

                                      Hence, we request you to kindly contact them and they will be able to help you in this regard.

                                      We value your business and kindly write to us for further assistance.

                                      Regards,

                                      Team Ola Money
                                      Sep 18, 2017
                                      Updated by [email protected]
                                      Hi Ola Team,

                                      SBI chief manager has sent an email to [protected]@olacabs.com to revert the money to Rashmi Behera- Debit card no is 459*****6187 and Account Number is [protected].

                                      Please see the email screenshot of email and return the money immediately.

                                      Regards,
                                      Rakesh

                                      Sep 18, 2017
                                      Updated by [email protected]
                                      Kindly Contact -Ambika Prasad Bhuyan
                                      Chief Manager
                                      SBI Rayagada Main Branch
                                      Rayagada-765001
                                      Mob- [protected]
                                      Phone[protected]
                                      Fax[protected]
                                      E-mail- sbi.[protected]@sbi.co.in

                                      Sep 19, 2017
                                      Updated by [email protected]
                                      I am not sure how and whom you have shared the necessary information. SBI chief manager informed me he has not received any information from Ola team.
                                      Kindly share the information and revert the money with help of SBI chief manager, Rayagada branch where the fraud happened.
                                      Kindly Contact -Ambika Prasad Bhuyan
                                      Chief Manager
                                      SBI Rayagada Main Branch
                                      Rayagada-765001
                                      Mob- [protected]
                                      Phone[protected]
                                      Fax[protected]
                                      E-mail- sbi.[protected]@sbi.co.in

                                      Regards,
                                      Rashmi Behera
                                      Sep 26, 2017
                                      Updated by [email protected]
                                      Any update yet?
                                      Sep 27, 2017
                                      Updated by [email protected]
                                      Any update team?
                                      Hi,
                                      My name vanny steven suting yesterday 11.09.2017 i ricieved a call from person telling he is a sbi bank manager asking about my credit card details and i lost Rs 29997 please help me i don't know why they are doing this and i already screen shot all the massege please check it i already upload the photo
                                      Cheats on you and I have a good day at work and
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                                        N
                                        nungsang02
                                        from Mohali, Punjab
                                        Sep 12, 2017
                                        Resolved
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                                        Address: Kohima, Nagaland, 797001
                                        Website: www.olamoney.com

                                        On behalf of the mr. T. Hanthuba (Herein referred to as the victim), a victim of bank fraud, i am filling this complaint. I am assisting the victim as he is illiterate and ignorant about online pos transaction system.

                                        Complaint:
                                        Please cancel the following pos payust[protected] of sbi transactions #[protected] of amount rs. 5, 000/- & pos payust[protected] of transaction #[protected] of amount rs. 4, 000/- dated : 11.09.2017 at ola money - zipcash. This complaint is initiated as it was an illegal transaction, an act of fraud.

                                        An unknown caller (Ph. No. [protected]) made fraudulent call to the account holder and was able to debit money from the account through the aforementioned transaction. Therefore, in all fairness and end of justice, i request you to immediately cancel the two transaction and refund back the money to the same bank account (Sbi).

                                        Nungsang. C. Jamir,
                                        Osd, nagaland state legal services authority,
                                        Kohima, nagaland.
                                        Contact - [protected].

                                        Thank you.
                                        Oct 19, 2017
                                        Complaint marked as Resolved 
                                        Ola Money customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 17, 2017
                                        Ola Money Customer Care's response
                                        We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                                        We would request you to please provide the first six and last four digits of the card for us to block the wallet.

                                        In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                                        Please feel free to revert with queries and we would be happy to assist you.

                                        Regards,

                                        Team Ola Money
                                        I have submitted a complained to city police commissioner in Thiruchirappalli District, Tamil nadu cyber crime cell on 24th August 2017, 12.30am, when will my money return back to the original account of K. Joseph Patrick, Thank you
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