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Ola Money Complaints & Reviews

3.1
Updated: Jan 23, 2026
Complaints 1398
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792
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Ola Money reviews & complaints page 59

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A
amitjocky3
from Lala, Assam
Aug 26, 2017
Resolved
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On 24 august 2017 i have tried to fill bihar police constable form bt after deducting two times money from my account i m not able to get got registration number so i compained regarding this issue to citrus payment then today i got a call from customer complaint number and they said they are refunding my money and then ask me to share otp and i think my mind is not working properly and i didn't see that i am sharing otp for online payment nd my rs 8506 has been deducted from my account.
Here are fraudelent debit transaction details
Thank you for using your sbi debit card 459xx6109 for a purchase worth rs8506.0 on pos payust[protected] at ola money - zipcash txn#[protected].
Debit card details - 459150xxxxxx6109.
I am in process of lodging a police complaint. Kindly resolve this issue at the earliest.
Sep 29, 2017
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Aug 29, 2017
Ola Money Customer Care's response
Hello

We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We have notified the team with your details and same is traced and we have blocked the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries at [protected]@olacab.com and we would be happy to assist you.

Regards,

Team Ola Money
I got a call regarding sbi card authenticity from mobile no [protected] and He took my debit card details after OTPs And Money about Rs. 30000 has been withdrawn from my debit card ending 5749. Please stop the payment to the end receiver.
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    R
    rainis dholasaniya
    from Mumbai, Maharashtra
    Aug 26, 2017
    Resolved
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    some one use my debit card to transfer money in olacabs

    Respect sir
    On 25/8/2017 morning i got call from tel:[protected] and he asking me otp and i give to him and following amount was deducted from my account and transfer to ola money
    Ansaction id: s8963241 amount-9999
    Transaction id: s8971848 amount-9999
    Translation id: s8994894 amount -4700
    I have all ready mail to [protected]@olacabs with cyber crime office fir copy and bank statements
    br...
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    S
    Susa1997
    from Papanasam, Tamil Nadu
    Aug 25, 2017
    Resolved
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    Resolved

    My card has been used for 6 transaction of rs.9999 and rs 19999. They claimed to be bank officials. Even though i refused it, he proved it with my first 8 digits of my debit card number. He was all right about my card number. I doubt that some bank officials are behind it. I request you to take necessary actions and please refund the money transferred through id pos payust[protected] at zipcash tnx#[protected] and pos payust[protected] at zipcash tnx#[protected].
    I hope u will take necessary actions
    Sep 26, 2017
    Complaint marked as Resolved 
    Ola Money customer support has been notified about the posted complaint.
    Verified Support
    Aug 26, 2017
    Ola Money Customer Care's response
    Hello,

    Greetings for the day!

    We understand your concern regarding an unauthorized transaction processed towards Ola Money.

    We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

    In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

    Please feel free to revert with queries and we would be happy to assist you.

    Regards,

    Team Ola Money
    My SBI card no is 622018xxxxxxxxx2322. Please try to cancel that transaction and refund the amount debited
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      R
      Rajivkumarchanda
      from Gurgaon, Haryana
      Aug 24, 2017
      Resolved
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      Address: Warangal, Andhra Pradesh, 506002

      Hi,

      My father became a victim of debit card fraud. A fraud person pretended to be a bank person made following two fraudulent transactions with my fathers debit card details.
      Transactiom date 22/08/2017

      1) thank you for using your sbi debit card 504xx0108 for a purchase worth rs9999.0 on pos payust[protected] at ola money - zipcash txn#[protected].

      2) thank you for using your sbi debit card 622xx6568 for a purchase worth rs9999.0 on pos payust[protected] at ola money - zipcash txn#[protected].

      I request you to please cancel the transaction and refund the money back to the original bank account.

      I would greatly appreciate your help in this matter.

      Please let me know if you need any more information.

      Thank you.

      Rajivkumar chanda
      Monile [protected]
      [protected]@gmail.com
      Sep 24, 2017
      Complaint marked as Resolved 
      Ola Money customer support has been notified about the posted complaint.
      Verified Support
      Aug 24, 2017
      Ola Money Customer Care's response
      We understand your concern regarding an unauthorized transaction processed towards Ola Money.

      We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

      In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

      Please feel free to revert with queries and we would be happy to assist you.

      Regards,

      Team Ola Money
      Today i transfer money from my account to ola money.the amount get detected from my account but the balance still zero in my ola money
      I am J.Demudu Naidu from Andhrapradesh, here to inform you that my A/C [protected] Sbi has been deducted with Rs.9999 for ola money zip cash at 6pm on 18.08.2017.So please stop the transaction and resend it.I got the call from the no.[protected] and they inquired in wrong manner and my wife has given the data unknowingly.
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        D
        Dhanasekar R
        from Chennai, Tamil Nadu
        Aug 23, 2017
        Resolved
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        Address: Chennai, Tamil Nadu, 600063

        It is to alert you that by fraudulent act of one person claiming sbi official has illegally transfered 19998 rs by two
        Transactions though total transactions were 6 in number, two transaction were made in ola money zip cash wallet
        The two fraudulent fund transfer which is done illegally in ola money zip cash wallet of rs 9999 each.

        It is expected from you to take legal action against this fraud and block the account immediately.

        The details are as follows
        Sbi card no. Starting 6 digits and last 6 digits are 49363483
        Date of transaction : 22/08/17
        Time 10.30 to 10.50 am
        Amount - 2 transactions of rs. 9999 each
        Fir copy shall be submitted to you by tomorrow.
        Enclosure
        Bank account statement
        Regards
        Dhanasekar
        On behalf of my father in law
        Mobile - [protected]
        Chennai tamilnadu
        Sep 23, 2017
        Complaint marked as Resolved 
        Ola Money customer support has been notified about the posted complaint.
        Aug 23, 2017
        Updated by Dhanasekar R
        Sbi card no. Starting 6 digits and last 6 digits are[protected]
        Verified Support
        Aug 23, 2017
        Ola Money Customer Care's response
        Hello,

        Greetings for the day!

        We understand your concern regarding an unauthorized transaction processed towards Ola Money.

        We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

        In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

        Please feel free to revert with queries and we would be happy to assist you.

        Regards,

        Team Ola Money
        Aug 24, 2017
        Updated by Dhanasekar R
        Sure Team,

        Though I already provided above, I am providing it again. Starting 6 digits and last digits of the card are[protected]
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          A
          anuja mishra
          from Mangalore, Karnataka
          Aug 23, 2017
          Resolved
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          Address: Khordha, Odisha, 751030

          My mother had been a victim of sbi atm fraud. She got a call on 18th aug 2017 from a number [protected] saying they are from sbi bank and took all details and immediately she received a transaction message saying rs 9999 has been transferred to. Ola money.

          The debit card ends with 0304 and the transaction was done on 18th aug 2017 at 16:30. The transaction is ola money txn no[protected].

          Kindly block the amount and help us transferring the amount back to my mother's account.
          Sep 23, 2017
          Complaint marked as Resolved 
          Ola Money customer support has been notified about the posted complaint.
          Verified Support
          Aug 23, 2017
          Ola Money Customer Care's response
          Hello,

          Greetings for the day!

          We understand your concern regarding an unauthorized transaction processed towards Ola Money.

          We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

          In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

          Please feel free to revert with queries and we would be happy to assist you.

          Regards,

          Team Ola Money
          Hello,

          on 17th Aug2017, while transferring some amount of money is deducted from my bank account but same is not reflecting into OLA money account.

          from the bank statement money has been deducted !!

          Please look into this on priority.
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            A
            anshulanand
            from Lucknow, Uttar Pradesh
            Aug 22, 2017
            Resolved
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            Address: Basti, Uttar Pradesh
            Website: ola money

            Respected sir i want to inform you that this no [protected] used my mothers debit card to execute a cyber crime .
            The person asked all details about the debit card by giving false reason of gst and and other all government issues.
            so i humbly request you to stop any further transaction of money for this no or any transaction related to account no xxxxx...7868.
            Almost he had withdrawn 29000 in three transaction by zipcash through state bank debit card. so its my humble request if you could do anything for us it would be a great help .
            Sep 23, 2017
            Complaint marked as Resolved 
            Ola Money customer support has been notified about the posted complaint.
            Verified Support
            Aug 23, 2017
            Ola Money Customer Care's response
            Hello,

            Greetings for the day!

            We understand your concern regarding an unauthorized transaction processed towards Ola Money.

            We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

            In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

            Please feel free to revert with queries and we would be happy to assist you.

            Regards,

            Team Ola Money
            We made a transaction in ola money we debited RS 600 to debit card xxxx8074 we went to ATM to withdraw the money the money Is not coming it is telling insufficient funds I want my money back Otherwise I will take legal action upon OLA money
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              J
              Joseph Patrick
              from Chennai, Tamil Nadu
              Aug 22, 2017
              Resolved
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              Address: tnx#020025600184

              Respected sir, lost 20th august 2017, 2.50pm one phone call to me that person asked please tell me your adar number because sbi account singranice it so i am telling the adar number and next he wants to atm number and i'll telling also again he ask sir finely the message is coming please tell me number iam terribly confused to tell the otp number next second rs 10000/=transfered to ola money zipcash txn#[protected], iam shocked and cut it out, so please consider this fraudulent transactions block the money and sent back to the original account k. Joseph patrick, cell phone number is :[protected] thank you.
              Sep 7, 2017
              Complaint marked as Resolved 
              I have submitted a complained to cyber crime cell city police commissioner in Thiruchirappalli District, tamil nadu and my Mobil number 9442284373, Email ID [email protected], my debit card no 622xx1874 for purchase worth rs. 10000 POS PAYUST 000000386 at ola money zipcash txn#020025600184 please pay back my money in original account
              Ola Money customer support has been notified about the posted complaint.
              Verified Support
              Aug 23, 2017
              Ola Money Customer Care's response
              We understand your concern regarding an unauthorized transaction processed towards Ola Money.

              We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

              In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

              Please feel free to revert with queries and we would be happy to assist you.

              Regards,

              Team Ola Money
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                A
                Amit Khadtare
                from Mumbai, Maharashtra
                Aug 20, 2017
                Resolved
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                My father is a victim to fraudulent of one transaction of of rs. 9999/- once on 20/08/2017 from my father's account using debit card ending with *7286. The person asked to provide the otp otherwise amount in account will be forfeited. The transaction details are as below:
                "thank you for using your sbi debit card 6xxxxxxx6 for a purchase worth rs9999.0 on pos payust[protected] at ola money - zipcash txn#[protected]."

                Please block the ola money account used to make a fraud and refund the amount to my father's account from where amount was debited...
                Sep 21, 2017
                Complaint marked as Resolved 
                Ola Money customer support has been notified about the posted complaint.
                Verified Support
                Aug 21, 2017
                Ola Money Customer Care's response
                We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

                In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                Please feel free to revert with queries and we would be happy to assist you.

                Regards,

                Team Ola Money
                Aug 21, 2017
                Updated by Amit Khadtare
                Here is the details- 622018xxxxxxxxx7286
                Can you confirm if money would be reverted back?
                We have informed about the same to crime cell.
                How can I transfer bank money to ola money?
                Txn id: [protected]IGABVKYPR1
                money has been deducted from my bank account but it is not added to my ola account.
                Dear sir,

                This is complaint regarding to fake call and than transfer money to old money app this sides u for bank Ford's please help on this
                Our SBI Bank have sent across the required details to [protected]@olacabs.com and [protected]@olacabs.com. kindly consider and rollback money to the original account holder's account.
                Hi Sharique, my cousin also faced same problem last week. I have also followed the same way and the bank manager has dropped a mail to Ola. I would like to know what happened in your case. Did Ola money refund your money?
                Mk Khan's reply, May 28, 2018
                Hi Rachan, my father god tricked too.. yesterday.. is there any guidance you can provide on the same.. what happened in your case, the transaction was for 24939 rupees, i appreciate your quick response
                My father also got same fraud. This number [protected] had called my father and asked the card number and otp. He had done 4 transactions ola money, PhonePe, balance hero india private limited, mpesa. Same problem my father also facing. We have done all the complains to police station. Please guide me what to do next. Is this problem is resolved
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                  H
                  harikishan6676
                  from Gurgaon, Haryana
                  Aug 20, 2017
                  Resolved
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                  Website: www.olamoney.com

                  I am a victim to fraudulent two transaction of of rs. 9999/- twice on 20/08/2017 from my account using debit card ending with *8881. The person asked to provide the otp otherwise amount in account will be forfeited. The transaction details are as below.
                  1. On 20/08/2017 on pos payust[protected] at ola money - zipcash txn#[protected].
                  2. On 20/08/2017 pos payust[protected] at ola money - zipcash txn#[protected].

                  Please block the ola money account used to make a fraud and refund the amount to my fathers account from where amount was debited.
                  Sep 24, 2017
                  Complaint marked as Resolved 
                  Ola Money customer support has been notified about the posted complaint.
                  Aug 20, 2017
                  Updated by harikishan6676
                  I also need the all detail who is the person using your app and doing froud .
                  Verified Support
                  Aug 21, 2017
                  Ola Money Customer Care's response
                  We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                  We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

                  In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                  Please feel free to revert with queries and we would be happy to assist you.

                  Regards,

                  Team Ola Money
                  Aug 21, 2017
                  Updated by harikishan6676
                  CARD DETAIL - 622018XXX8881
                  I NEED THE DETAIL WHO IS USE THIS WALLET AND HIS LOCATION..
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                    R
                    Rameshkumar11
                    from Chandigarh, Chandigarh
                    Aug 20, 2017
                    Resolved
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                    Resolved

                    Address: Mohali, Punjab, 140301

                    1. Rs. 9999/- ola money – trxn#[protected]
                    2. Rs. 9999/- ola money – trxn#[protected]
                    3. Rs 9999/- ola money -
                    Txn no

                    I am having a pension account in sbi kullu from which 3 fraud txn has been done by some person of rs 9999 each on 20 aug 2017... Through debit card ending 9112...
                    Kindly refund the amount as soon as possible in my account as this is a fraud txn

                    Ramesh kumar anand
                    [protected]i am having a pension account in sbi kullu from which a fraud txn has been done by some person of rs 20000 on 20 aug 2017 vide txn no[protected]... Through debit card ending 9112...
                    Kindly refund the amount as soon as possible in my account as this is a fraud txn

                    Ramesh kumar anand
                    [protected]
                    Sep 23, 2017
                    Complaint marked as Resolved 
                    Ola Money customer support has been notified about the posted complaint.
                    Aug 12, 2017
                    Purti Kulkarni's response
                    My SBI debit card is misused. Kindly cancel all the purchase made ony debit card dated 10/8/17.
                    Verified Support
                    Aug 21, 2017
                    Ola Money Customer Care's response
                    We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                    We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

                    In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                    Please feel free to revert with queries and we would be happy to assist you.

                    Regards,

                    Team Ola Money
                    I have recharged my jio no by amounting 399 but that is not received in jio account because that was not a valid amount for recharge and money has deducted from my ola money account.
                    My card is misused kindly please cancel the purchase from my SBI debit cards on 10/8/17. My contact no is [protected].
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                      S
                      Sanjeev Kumar_29
                      from Varanasi, Uttar Pradesh
                      Aug 19, 2017
                      Resolved
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                      Address: Katihar, Bihar, 854105

                      My father became a victim to fraudulent transaction of of rs. 9999/- twice on 08/11/2017 from his account using debit card ending with *2904. The person asked to provide the otp otherwise amount in account will be forfeited. The transaction details are as below.
                      1. On 11/08/2017 sbipg[protected]ola money - zipcash
                      2. On 11/08/2017 sbipg[protected]ola money - zipcash

                      Please block the ola money account used to make a fraud and refund the amount to my fathers account from where amount was debited.
                      Sep 30, 2017
                      Complaint marked as Resolved 
                      Ola Money customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 21, 2017
                      Ola Money Customer Care's response
                      We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                      We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

                      In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                      Please feel free to revert with queries and we would be happy to assist you.

                      Regards,

                      Team Ola Money
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                        M
                        Mohammed Tayyib
                        from Jhunjhunun, Rajasthan
                        Aug 18, 2017
                        Resolved
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                        Resolved

                        Address: Jaipur, Rajasthan, 302002
                        Website: olamoney

                        : 1. Rs. 9999/- ola money – trxn#[protected]
                        2. Rs. 9999/- ola money – trxn#[protected]
                        That yesterday i. E. On 17-aug-2017 at about 5:30 pm, the abovementioned customer received a call from the number [protected] from a person masquerading as your bank official from sbi mumbai office.

                        That person asked debit card details and threatened if not provided the card would be blocked and the money in the account would be forfeited by sbi.
                        . After that it was found that the account was debited with four transactions as mentioned in reference through platform of ola money – two transactions of rs. 9999/- each and one each of rs. 4999/- of payu and rs. 2000/- of oxigen services.

                        How can any wallet company open fraudulent accounts and with no or little kyc they can go off easily.
                        Why don't they put a minimum cooling off period before taking the money in fraud account.
                        Why dont they give customer a chance to revert the transaction.
                        Sep 18, 2017
                        Complaint marked as Resolved 
                        Ola Money customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 18, 2017
                        Ola Money Customer Care's response
                        Ola Customer

                        Greetings for the day!

                        We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                        We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

                        In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                        Please feel free to revert with queries and we would be happy to assist you.

                        Regards,

                        Team Ola Money
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                          T
                          TPO SWCG
                          from Nagram, Uttar Pradesh
                          Aug 18, 2017
                          Resolved
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                          Resolved

                          Address: Ajmer, Rajasthan, 305601

                          It is to alert you that by fraudulent act of one person claiming sbi official has illegally transfered 19998 rs by two transactions though total transactions were 4 in number, two transaction were made in ola money zip cash wallet and one is in pay u wallet and last is on oxigen wallet.
                          The two fraudulent fund transfer which is done illegally in ola money zip cash wallet of rs 9999 each.

                          It is expected from you to take legal action against this fraud and block the account immediately.

                          The details are as follows
                          Sbi card no. Starting 6 digits and last 4 digits are[protected]
                          Date of transaction : 17/08/17
                          Time 5.30 to 5.45 pm
                          Amount - 2 transactions of rs. 9999 each
                          Fir copy shall be submitted to you by tomorrow.
                          Enclosure
                          Bank account statement
                          Regards
                          Advocate zeeshan qureshi
                          On behalf of my aggrieved client ms baby saliqa
                          [protected]
                          Nasirabad ajmer rajasthan
                          Sep 18, 2017
                          Complaint marked as Resolved 
                          Ola Money customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 18, 2017
                          Ola Money Customer Care's response
                          We regret to hear about the unauthorized transaction processed through your card.
                          Please note that we have traced and blocked the fraud User's Ola Money wallet.
                          Further, we request you to file a complaint at Cyber Crime police station or the bank and inform them to send us a notice to [protected]@olacabs.com/[protected]@olacabs.com from their official mail ID, so that we can share the details with them for further investigation.
                          Dear Customer,

                          Apologies for any inconvenience caused. We will be glad to assist you with the concern. Please mail us your
                          contact details at [protected]@sbicard.com with Ref No. 1001 & we shall connect with you to address your
                          issues.
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                            J
                            Jai7287
                            Aug 17, 2017
                            Resolved
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                            Resolved

                            Fraudulent deduction of inr 10000 had been made from my savings account towards fraud purchase on 17 aug 2017, by debit card sbipg[protected] ola money - zip cash mumbai. Kindly cancel the transaction so that i can get my money back. Kindly help to resolve the issue. Highly appreciate early action and reversal of money into my bank account by reversing this transaction..
                            Sep 24, 2017
                            Complaint marked as Resolved 
                            Ola Money customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 18, 2017
                            Ola Money Customer Care's response
                            Hello Customer

                            Greetings for the day!

                            We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                            We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

                            In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                            Please feel free to revert with queries and we would be happy to assist you.

                            Regards,

                            Team Ola Money
                            Hello Team,

                            Please help on this case:

                            Someone fraudulently transferred 14900 rs from SBI Debit card of "Anita Chouhan" to Ola money account.

                            My sister she earn only 5000/ per month and she has come a cross this fraud.

                            As for medium class family-- the amount 14900/ matters a lot. This may happen with others too.

                            Request you to please help us on getting money back on this case. There should be appropriate legal action taken against the accused.

                            Transaction Description are-
                            1- SBIPG[protected] Ola Money - Zipcash
                            2- SBIPG[protected] Olamoney - Zipcash

                            We request you to please help us on this issue on priority.

                            Thanks,
                            Jitendra
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                              J
                              Jai7287
                              Aug 17, 2017
                              Resolved
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                              Resolved

                              I want to know to which ola account my bank debited..my bank statement shows as follows
                              17 aug 17, by debit card SBIPG[protected] ola money - zipcash mumbai ...debited amount 10000...my debit card has been misused and used for ola money...kindly provide me this information ..i have also registered for cyber crime complaint...so kindly provide details of the ola account holder nameand address..
                              Sep 18, 2017
                              Complaint marked as Resolved 
                              Ola Money customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 18, 2017
                              Ola Money Customer Care's response
                              Hello Customer

                              Greetings for the day!

                              We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                              We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

                              In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                              Please feel free to revert with queries and we would be happy to assist you.

                              Regards,

                              Team Ola Money
                              Aug 19, 2017
                              Updated by Jai7287
                              First six digit of card: 459151
                              Last four digit of card: 8087
                              Aug 19, 2017
                              Updated by Jai7287
                              This was the mail received fron my bank...after deduction...""Thank you for using your SBI Debit Card 459XX5888 for a purchase worth Rs10000.0 on POS PAYUST[protected] at Ola Money - Zipcash txn#[protected].""
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                                R
                                Ricky2722
                                Aug 17, 2017
                                Resolved
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                                Hello team,

                                A cyber fraudster and used the details of sbi account number : [protected] on 14th august 2017 at around of 6:00pm with paytm. The contact number of cyber fraudster is [protected].

                                Already police complaint has be filed and they are looking into the issue.

                                So could you please hold that transaction and stop it and help us.

                                Regards,
                                Mahender
                                Sep 18, 2017
                                Complaint marked as Resolved 
                                Ola Money customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 18, 2017
                                Ola Money Customer Care's response
                                Hello Customer

                                Greetings for the day!

                                We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                                We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

                                In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                                Please feel free to revert with queries and we would be happy to assist you.

                                Regards,

                                Team Ola Money
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                                  A
                                  Anshu..p
                                  from Mumbai, Maharashtra
                                  Aug 17, 2017
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                                  Address: Mumbai City, Maharashtra, 400067

                                  Dear sir/madam,

                                  I had got a message that your account has been credited by ₹ 970. My customer shows me that the amount is deducted from his account but i didn't receive the money till now... My ola money wallet shows empty amount. What you'll do... Pls help. Even i don't know my customer so that i can't find out him... But he was clear by his side.. My wallet not showing money
                                  Ola Money customer support has been notified about the posted complaint.
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                                    praveenhm77
                                    from Bengaluru, Karnataka
                                    Aug 16, 2017
                                    Resolved
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                                    Address: 583101

                                    Ola money - zipcash transaction, is fradulently deducted 4000 rupees from my sbi card with out my confirmation by any means. On pos payst[protected].
                                    Kindly take action on them & make them credit the amount bank to respective accounts.
                                    This is morethan half month sallary. & this is not fare.
                                    Banks also should take about this without otp / password how can they deduct my amount.
                                    Sep 22, 2017
                                    Complaint marked as Resolved 
                                    Ola Money customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 17, 2017
                                    Ola Money Customer Care's response
                                    Hello Customer

                                    Greetings for the day!

                                    We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                                    We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

                                    In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                                    Please feel free to revert with queries and we would be happy to assist you.

                                    Regards,

                                    Team Ola Money
                                    Aug 28, 2017
                                    Updated by praveenhm77
                                    Dear Sir,

                                    Attached the screenshot above. kindly find the details in the complaint.
                                    There is a fraud activity through this payment gateway ola money/mumbai vide trax id is--sbipg[protected] amt is - 10, 000/- i.N.R.
                                    I may request you kindly make a charge-back against -trax id is--sbipg[protected],
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                                      S
                                      Shailesh Laghane
                                      from Mumbai, Maharashtra
                                      Aug 16, 2017
                                      Resolved
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                                      Hi,

                                      My father became a victim of debit card fraud. A fraud person pretended to be a bank person made following fraudulent transaction with my father's debit card details.

                                      1. Inr rs 9999 from sbi saving bank account yesterday (15/8/2017), at around 4 pm, towards a fraud purchase on pos payust[protected] at ola money - zipcash txn#[protected]. And the sbi card used is *9222.

                                      Total fraud deduction = inr 9, 999.

                                      I request you to please cancel the transaction and refund the money back to the original bank account.

                                      I would greatly appreciate your help in this matter.

                                      Please let me know if you need any more information.

                                      Thank you.
                                      Sep 24, 2017
                                      Complaint marked as Resolved 
                                      Ola Money customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 17, 2017
                                      Ola Money Customer Care's response
                                      Hello Customer

                                      Greetings for the day!

                                      We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                                      We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

                                      In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                                      Please feel free to revert with queries and we would be happy to assist you.

                                      Regards,

                                      Team Ola Money
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