Ola Money Complaints & Reviews

Address: Mumbai City, Maharashtra, 400701

Dear company.
In my debit card through fraud fund transfer in ola money account. Refrence no is [protected]. Any one hag my debit card no in 01 aug 2017 and amt tranfer in your account. Pls cancel this transaction and amt reverce in account. Icici bank take a compaint fraud debit card transaction in my acount and i also complant in police. So you also corporate me.

Durgavati jaiswar
[protected]

Sep 4, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Aug 04, 2017

Updated by PRAVESH JAISWAR at time a reciveced a call [protected] they also told me you give your debit card no

Aug 04, 2017

Updated by PRAVESH JAISWAR if any call from any mobile no so pls dont reply and given any details they tell i refund in your account money so pls dont give details

Verified Support

Aug 04, 2017

Ola Money Customer Care's response We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money

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Hello sir my father name sarabjit singh mobile number[protected] and last debit card number 1052.. Yesterday call ayi thi mere dad ko ke hum sbi bank mumbai se bol rye hai appka atm card band hone wala so debit card number de dad ne diya aur os fraud ne appke jaha use kita jiska pos payust[protected] at ola money-zipcash txn#[protected]
Zipcash txn#[protected] cancel kar de aur mere dad ke account me paise bhej de apne opr bhi mail ki hai bank thru so please cancel this order and help me.. Fraud person number [protected] & [protected] pleas cancel transaction and back my father money in account dad ka phone number hai[protected]

Aug 5, 2017

Complaint marked as Resolved

My email id - [email protected] any msg here..So thnx i remove one complaint and new complaint here

Ola Money customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2017

Ola Money Customer Care's response We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money

Aug 05, 2017

Updated by Daljeet Ghotra Please delete my account and my complaint bcoz too much fake call from ola money on my mobile number please sir urgently

Aug 05, 2017

Updated by Daljeet Ghotra Please my complaint remove and remove mobile number

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Website: olamoney

Sir,
On 3 august 2017, at 3:08 pm i got call from [protected] his
Email id was [protected]@gmail.com. He called me as a sbi rep he told me to link my adhar card to my atm. He convinced me smartly i gave all details. Then he asked me for my otp. After sometime i got 2 messages first for purchased worth rs. 500 on pos payust[protected] at ola zipcash txn#[protected] and 2nd purchase worth rs.10000
On pos payust[protected] at ola money zipcash txn#[protected]. My card no. 559*5999
Sir i request you to kindly stop the above payment to him immediately whosoever he is & share with us his registered number & address details and pls try to get our money back from him. It was my fathers saving. He was saving from last so many years & we belong lower middle class family. We don't have enough money to survive. Kindly help us soon.

Sep 4, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2017

Ola Money Customer Care's response We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to please provide the first six and last four digits of the card for us to block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money

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Address: Mumbai City, Maharashtra, 400076

Website: Ola money zipcash

Today morning at 12.30 i got call from a paerson and he told me that your adhar card has to be linked so give all the details of adhar card and bank details also..
I thought really he is the person of sbi and i gave all the details. He was done all the transaction by using ola money - zipcash.
I then i got to know that i was cheated and around 7000 rs has been withdrawn from my sbi account... Please please help me...

Sep 4, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2017

Ola Money Customer Care's response We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to please provide the first six and last four digits of the card for us to block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money

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There have been two fraudulent mobile recharges done from my ola money account and the details are:
Transaction id ola-logo [protected]
Date: 3-august, 2017
Amount: 100 rs

Date: 2 august 2017
Amount: 349rs

Neither of the transactions are done my me and my credentials are also not shared any where. I complained after the first one and the customer care executive replied ola money wallet login credentials with others. So i changed my password. Still another transaction took place.
Please investigate the issue here.

Sep 20, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2017

Ola Money Customer Care's response Ola Tuli,

Greetings for the day!

We regret the inconvenience caused.

Please note that, we have passed on the details to the relevant team. We request you to provide us 2 business days to get back with an update regarding the same.

Your patience and co-operation is highly appreciated.

Kindly write to us for further queries.

Regards,

Team Ola Money

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Sir,
1. There are two fraudulent transactions of an amount of rupees 9999.00 each for online purchase at ola money zipcash is taken place through my mother’s pension account at sbi branch station road ara (Bihar) from asking debit card number through mobile number [protected]. Debit card no. Is [protected].

2. Further i state that the otp has not been provided for the said transaction.in view of the above i request that the delivery of an item being purchased through above debit card must be stopped on top priority.

Thanking you,
Sunil kumar

Sep 6, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2017

Ola Money Customer Care's response Ola Sunul,

Greetings for the day!

We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We request you to please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com / [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money

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S

Shravan Bareth

from Jawad, Madhya Pradesh

Aug 3, 2017

Dear sir
A fraud hached my acount and purchased online for 1999/- from ola money zipcs 27july at 12:47pm .pls try to refuned my mony to my acount .
My name is shravan kumar bareth acount no sbi [protected] mo.no [protected]
Thanking you sir.

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Address: New Delhi, Delhi

Website: Foodpanda.com

I have ordered my food from food panda app and paid the amount via ola money. The restaurant name is "the kitchen crew". It was placed by me "vasundhara shekhar" on 31st july 2017 at 03:02:21 pm. The transaction id was cyyv-f0c8m0l4. Amount paid via payuglobal ola money wallet was 202.3 rs.
At 3:17 pm have got a sms from food panda that order u1tk-tur from the kitchen crew is cancelled we will refund the amount if charged. Please process my complain and revert me soon if possible.

+1 photos

Aug 26, 2017

Complaint marked as Resolved

It has not been resolved yet. It seems all are fraud. Bullshit

Ola Money customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2017

Ola Money Customer Care's response Ola Vashundhara,

Greetings for the day!

We regret the inconvenience caused to you.

Request you to share the registered email id and contact number in order for us to track the issue and update you on the same.

We value your business, kindly write to us for any assistance.
Regards,

Team Ola Money

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V

Vashundhara Shekhar

from Noida, Uttar Pradesh

Aug 12, 2017

Reference to the query with transaction id cyyv-f0c8m0l4. Details are as follow
Email id- [protected]@gmail.com
Contact no. [protected]

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Address: Darbhanga, Bihar, 846004

I am sharique. My father's atm (Debit card) has been debited for 9999 on ola money on 2nd' august '17.
My card details can be found below:
459115*6398.
The bank manager has dropped an email on the given email by the ola money support team as "[protected]@olacab.com" regarding the details of transaction.
Kindly help me in getting my money revert.. Thanking you
Sharique bahar

Sep 5, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2017

Ola Money Customer Care's response Ola Sharique,

Greetings for the day!

We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We request you to visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com / [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money

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R

Rachana_rachana

from Bengaluru, Karnataka

Sep 14, 2017

Hi Sharique, I also faced same problem last week. I have also followed the same way and the bank manager has dropped a mail to Ola. I would like to know what happened in your case. Did Ola money refund your money?

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An unknown person called me over mobile [protected] on[protected] and gathered particulars about atm. Soon sms has been received to the effect that my chengam sbi acct has been
Debited for rs10000.00 and rs9900.00 by transfer to ola money
Zip cash - purchases worth of rs19900.00 0n pos payust[protected] txn#[protected] and[protected]
Kindly cancel the transactions transfer the amount to my acct
Yours sincerely
Subramaniyan. S

Sep 16, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Aug 02, 2017

Updated by Subramaniyan S ola money zip cash transactions must be cancelled by transfer credit to sbi acct

Aug 02, 2017

Updated by Subramaniyan S Transfer the fraud money to sbi acct

Verified Support

Aug 03, 2017

Ola Money Customer Care's response Ola Subramaniyan,

Greetings for the day!

We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to please provide the first 6 and last 4 digits of the card for us to trace and block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com / [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money

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Address: 491001

Sar, may name chanchal tamrakar, durg, c. G. Sar, call[protected] call may mobail no.[protected] and send otp no. Comfarmesan. Don't transaction deted 01/08/2017 on ola mony zip cash from total rs 20, 000/, from 5 time transaction. Sar iam vary poowar lady. Fraud case. Please help me. And stop transaction and riwars may account no.[protected]. Than you sar. Please call me. [protected], [protected]

Sep 2, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2017

Ola Money Customer Care's response Ola Mukesh,

Greetings for the day!

We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to please provide the first 6 and last 4 digits of the card for us to trace and block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com / [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money

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Dear sir fradulester call on my father cell [protected] and done these transaction dated 01/08/2017 on ola money zipcash for rs 4999, 4999, 2000 by reference no[protected],[protected],[protected]. Please make effort to stop these transaction and do the needful in this regard caller name as showing by true caller sourav gupta cell no [protected] from bihar regards

Sep 2, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2017

Ola Money Customer Care's response Ola,

Greetings for the day!

We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to please provide the first 6 and last 4 digits of the card for us to trace and block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com / [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money

Aug 02, 2017

Updated by Pushk146 Dear sir card no is459177XXXXXX3654

Aug 02, 2017

Updated by Pushk146 Dear sir Fradulester call on my father cell [protected] and done these transaction dated 01/08/2017 on ola money zipcash for Rs 4999, 9999, 4999 by reference no SBIPG[protected]O1, SBIPG[protected]O1 SBIPG[protected]O1 RESPECTUVEL BY CARD No45977XXXXXX3654.Please make effort to stop these transaction and do the needful in this regard caller name as showing by true caller Sourav gupta cell No [protected] from bihar Regards

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D

Dannyrawat

from Dehra Dun, Uttarakhand

Aug 3, 2017

Sir we are waiting for your response if any important information for us please provide us .we called you so many times but no response from your side .sir please sort out our problem for this we will be very grateful to you.

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Sir,
I am moh. Saleem today my account ([protected]) has been debited with rs. 9999/- (Transaction number [protected]) and rs. 9999/- (Transaction number [protected]).

It is to inform you that somebody has fraudulently transfer this amount to ola money zip cash on 01.08.2017.

You are requested to provide the detail of beneficiary to whom this amount is transferred and stop the payment against the beneficiary account and kindly refund the money to my account.

Please treat this matter as most urgent.

Thanking you

Mo. Saleem
[protected]

+1 photos

Sep 2, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2017

Ola Money Customer Care's response Ola Saleem,

Greetings for the day!

We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to please provide the first 6 and last 4 digits of the card for us to trace and block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com / [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money

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P

Pradeep Narode

from Mumbai, Maharashtra

Aug 2, 2017

I credited Rs. 599 in my in my OLA money through net banking but the payment is not credited. What if I was travelling in ola cab and phone battery was about to die!

Pradeep
[protected]

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Address: Khordha, Odisha, 751003

Dear sir,
Fraud has been done by the cyber criminal by asking details about debit card. He has debited money by asking atm debit card number from my father's saving account costing rupees-9700/- payust[protected] at ola money zip cash txn[protected] thr sbi 0459 & rs 9, 999 a pos payust[protected] at ola money zip cash txn[protected].. Could please find out the account holder and block the number so people further wont face problem.. And can i get a refund of the money that is transacted, we have lodged a complaint in the nearest police station
Regards,
Arpita mohanta
[protected]

Sep 1, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2017

Ola Money Customer Care's response Ola Arpita,

Greetings for the day!

We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to please provide the first 6 and last 4 digits of the card for us to trace and block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com / [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money

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A

anil puttappa

from Bengaluru, Karnataka

Jul 31, 2017

Paid money from [protected] ola money to [protected] to Auto But he denied that he had not received please check and let me no

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S

Shriram Padawal

from Kolhapur, Maharashtra

Aug 2, 2017

Ahamadashb ali tamhankar a/c no [protected] state bank of india

fraudential money from my father's sbi account has been debited on 29/7/2017 - Comment #2806197 - Image #0

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Address: Vaishali, Bihar, 844102

Dear sir,
Fraud has been done by the cyber criminal by asking details about debit card. He has debited money by asking atm debit card number from my saving account costing rupees-9999/- and purchase materials from zipcash.
Time of extraction of money 11:58:46am, dated:-28/07/2017.

Request #478809 lodged with ola money yet to receive any response.

Regards,
Rajendra sharma
[protected]

+1 photos

Sep 1, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Jul 30, 2017

Updated by Rajendrahjp47 PAYUST[protected] transaction number by which amount was deducted. Debit card number first 6 digit 459151, and last 4 digit 9398.

Verified Support

Jul 31, 2017

Ola Money Customer Care's response Hi Rajendra,

We are unable to trace any transactions on Ola Money with the given card number

Regards
Team Ola Money

Jul 31, 2017

Updated by Rajendrahjp47 Hi team,
The complete debit card no is[protected]. Transaction number is PAYUST[protected] from OLA money. Can you please check and update. Today again I received call from below person seeking account details saying, he is representative of OLA money from Ranchi. As per him ola money has office in ranchi for jharkhand and Bihar. "cell no [protected] mail. id. [protected]@gmail.com Bihar, India"

Regards,
Rajendra Sharma,
[protected]

Jul 31, 2017

Updated by Rajendrahjp47 Hi Team,
Complete SBI debit card number is [protected]. Kindly check and do the need full.

Regards,
Rajendra Sharma

Aug 01, 2017

Updated by Rajendrahjp47 Hi Team,
Kindly Update.

Aug 01, 2017

Updated by Rajendrahjp47 Hi Team,
The fraud caller number was " [protected] "

Aug 08, 2017

Updated by Rajendrahjp47 Hi Team,
Can you please update .

Aug 09, 2017

Updated by Rajendrahjp47 Can anyone check on this thread.

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R

Rajendrahjp47

from Thanesar, Haryana

Jul 31, 2017

Hi team,
The complete debit card no is[protected]. Transaction number is PAYUST[protected] from OLA money. Can you please check and update.

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P

Premanand Gunjal

from Mumbai, Maharashtra

Jul 31, 2017

Metro card no [protected]

Recharge amount done - Rs.100

Date and Time- July 19, 2017, 10:20:38am

Trasaction ID : CYXO-PJR5-ZGFP

Status - Successful

Balance reflecting on metro card- Zero recharge amount deposited

fraud transaction by the cyber criminal. please stop the supply and return the money to my account. - Comment #2803917 - Image #0

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Address: Kolkata, West Bengal, 711112

Website: OLA

Rs. 300 from my ola money wallet has been transferred to wrong account ([protected])... The money has been debited from my ola money balance. I would like to reverse this transfer. I even tried to call this account number ([protected]); however i get the message that this number is not working.

Please resolve this asap.

Appreciate help.

Thanks and regrads,

Dipa das ([protected])

Jul 29, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2017

Ola Money Customer Care's response Ola Dipa,

Greetings for the day!

We regret the inconvenience caused.

We wish to inform you that an amount of Rs. 300/- has already been retracted back to the initiator account ([protected]) on 29th Jul 2017, at 07:43 pm.

However, request you to kindly logout and re-login to the account in order to see the credit.

We value your business, kindly write to us for further queries.

Regards,

Team Ola Money

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Address: ZIP CASH

Website: www.ola comsumer complainte

On 26/7/2017 evening around 5, 30pm said name santosh working has a manager sbi main branch hyderabad said that your branch manager informed us that your account &atm has not enrolled with aadhar, card. Mobile no [protected] approx 8 times my younger brother lifted, he has no knowledge on online fraud, ultimately drawn from my debit card rs 26000 and he deposited in olamoney rs 19998,

+2 photos

Sep 2, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Jul 29, 2017

Updated by kulkarnipradeepkumar On 26/7/2017 evening around 5, 30pm said name santosh working has a manager sbi main branch hyderabad said that your branch manager informed us that your account &atm has not enrolled with aadhar, card. Mobile no [protected] approx 8 times my younger brother lifted, he has no knowledge on online fraud, ultimately drawn from my debit card rs 26000 and he deposited in olamoney rs 19998,

Verified Support

Jul 31, 2017

Ola Money Customer Care's response Hi,

We would request you to please provide the first six and last four digits of the card for us to block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

Regards
Team Ola Money

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Address: Thane, Maharashtra, 421503

My last ola ride was from kalyan station to badlapur mhada colony, on 25 july 2017 early morning from 2am to 3am in mini. Crn[protected]. On my way i was about to transfer money in my ola wallet, but driver (Mr kunal rathod - [protected]) said that, his ola money account is not working so need not do the transfer, at end of ride it will show cash payment. But at end of ride ola money remaining 115 rs from my wallet was deducted so i was paying remaining 89 rs. Then he demanded complete payment of 204 rs, on same argument of non functional ola money account. He assured me about back payment before 11am in case his account is functioning. Being late night with parent being awake i had no option but to trust him. Now last 4 days, neither i received my ola money back, nor driver is answering call. Hoping for some help.

Thank you in anticipation.

Mr ganesh shinde
[protected]
[protected]@gmail.com

Aug 29, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2017

Ola Money Customer Care's response Ola Ganesh,

Greetings of the day!

Thank you for bringing the issue to our notice.

Please write to [protected]@olacabs.com or call on 3355 3355 prefixed with your city STD code for the same.

They are the concerned department who can have your issue resolved at the earliest.

Regards,

Team Ola Money

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A

A Pathak

from Durg, Chhattisgarh

Jul 31, 2017

Dear sir,
I had done payment in irctc through ola money my ola money had deducted but ticket was not booked .
DETAILS ARE-
Ola money account- [protected]
Trans id- CYYD-N4ZL-VK7K

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Address: Nagapattinam, Tamil Nadu, 609801

Iam from mayiladuthurai. A phone call from unknown number to our landline number and they asked sbi card number and otp without the cvv number from ur site the money has been debiited with 9999 of 2 times totally 19998. Pls refund the mobile and i registerd complaint to your mail id. I need the money soon or i will file complaint against your wallet site and provide court notice against you please provide neccesary steps to fullfil my query as soon as possible

Sep 1, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Jul 28, 2017

Updated by Ram Naresh Govindadass Iam from mayiladuthurai .a phone call from unknown number to our landline number and they asked sbi card number and otp without the cvv number from ur site the money has been debiited with 9999 of 2 times totally 19998 .pls refund the money. and i registerd complaint to your mail id.i need the money soon or i will file complaint against your wallet site and provide court notice against you please provide neccesary steps to fullfil my query as soon as possible

Verified Support

Jul 29, 2017

Ola Money Customer Care's response Ola Ram,

Greetings for the day!

We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to please provide the first 6 and last 4 digits of the card for us to trace and block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com / [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money

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Address: 600041

Hi,

This is a fradulent transaction on my father's sbi debit card.

Date & time: 27 jul 2017, around 3.29 pm ist

From card : 622018xxxxxx0834 - sbi account

Amount : rs9999

Attaching mail sent by bank for this transaction below.

"thank you for using your sbi debit card 622xx0834 for a purchase worth rs9999.0 on pos payust[protected] at ola money - zipcash txn#[protected]."

Fir lodged with local police station and yet to receive the fir copy. Will attach the sacn copy as soon as we rceive the same.

Already spoken on customer care, would drop a mail as well. Please arrange a call back if you need further details. Have shared my number below.

Please block the money movement for the transaction immediately and would wait for your call or mail for refund of the money.

Regards,
Debendra kumar tripathy
[protected]

Aug 28, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2017

Ola Money Customer Care's response We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to please provide the first 6 and last 4 digits of the card for us to block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

Jul 28, 2017

Updated by Debendra_Tripathy please find the card number : 622018#######0834 . Will ask the bank to drop a mail at [protected]@olacabs.com

Jul 29, 2017

Updated by Debendra_Tripathy Got to know over call that the wallet has been blocked from which the transaction is made and money from that wallet is moved to one account, will ask cybercell/police to drop a mail to you guys so that account details can be shared with them so that investigation can be carried out on that account details.

Jul 29, 2017

Updated by Debendra_Tripathy Please update your risk rules so that for these type of transaction in future the money would be put hold with manual intervention and money can't be spent by the fraud.

Jul 29, 2017

Updated by Debendra_Tripathy I mean without* manual intervention

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Address: Ludhiana, Punjab, 04292

R /sir/madam
On 26/7/2017 at 3 pm someone call my wife as bank offier from mobile no [protected] and ask detail of sbi atm card failing that my atm card will blocked as she donot know much about online fraud she gave full detail and also otp password so he made transaction 0f rs 9999 (Sbipg[protected]o1 by pos) so please stop the order made by him as we have not given any order and help me to get my money back my a/c is in sbi modeltown ext - d block ludhiana thanking you

Sep 1, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2017

Ola Money Customer Care's response We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to please provide the first 6 and last 4 digits of the card for us to block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

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