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OLX India Complaints & Reviews

3.3
Updated: Feb 26, 2026
Complaints 4714
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2856
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OLX India reviews & complaints page 44

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P
Pranath D
May 7, 2022
Resolved
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Resolved

Date of incident-06/05/2022
client number- [protected]

A Seller named to be as ML NARAYAN. posted a household items to be in sales (sofa set, tv, etc).He tricked my brother to buy this item and convinced him, and somehow collected approx 50000 rupees. he claimed himself as an soldier in indian army...but truly a fraud.
Jun 11, 2022
Complaint marked as Resolved 
Verified Support
May 08, 2022
OLX India Customer Care's response
Dear OLX User,

We apologize for the unpleasant experience. To immediately address your concern, please share the below details with us at [protected]@olx.in: -
• AD Id on which you contacted the user
• Contact details of the suspicious user
• Proof of fraud (like payment screenshots, delivery receipt, etc.

Thanks,
Team OLX
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    A
    Aditya_r
    from KOLKATA, West Bengal
    May 7, 2022
    Resolved
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    Resolved

    Dear Team,
    I am using OLX from last few years. From NOV 2021 i cant access my account as it is shows "Your account is suspended". I dont know why this is showing.
    Please reactivate my account . My registered mobile number is[protected] and email id is "[protected]@gmail.com".
    If any valid documents require please let me know i can provide.
    I humbly request please allow me to access my account.
    Thank You
    Jun 14, 2022
    Complaint marked as Resolved 
    Verified Support
    May 08, 2022
    OLX India Customer Care's response
    Dear OLX User,

    We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
    In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

    Thanks,
    Team OLX
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      S
      Sayed Zaeem
      May 5, 2022
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      Whenever I tried to log in to OLX from the mobile app it shows my account has been blocked, there is no clear information on why my account is blocked or not received any mail informing me my account is blocked, This is so unprofessional from OLX.
      Dear OLX User,

      We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
      In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

      Thanks,
      Team OLX
      Dear OLX User,

      We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.

      In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

      Thanks,

      Team OLX
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        J
        JerryAtha
        from Ernakulam, Kerala
        May 5, 2022
        Resolved
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        Resolved

        I already paid 59(to boost) plus 79(to post one free ad) for my TV ad today may 5th 2022. It got active for some time. And now it shows inactive and asks me to wait 5 more days to post free ad why is it? Add id [protected]. Again it also shows as my ad will expire in 04/06/2022 when I open my ad.
        Jun 14, 2022
        Complaint marked as Resolved 
        Verified Support
        May 07, 2022
        OLX India Customer Care's response
        Dear OLX User,

        We apologize for any inconvenience this may have caused you.
        Please share the ad id with us on [protected]@olx.in . Our support team will provide you with a proper resolution.
        For immediate assistance, you may also visit our help page:-https://help.olx.in/hc/en-us/articles/[protected]Items-not-allowed-on-OLX

        Thanks,
        Team OLX
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          A
          Abbhijith
          from Tirur, Kerala
          May 5, 2022
          Resolved
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          Resolved

          I recently got my account suspended for absolutely no reason at all and I am no longer able to further be in touch with some serious job offerings I had through olx! And they provide no reason as to why this is happening!! I'm frustrated and jobless and everything I've been working towards for the last month to get hired is absolutely ruined. Why?
          Jun 7, 2022
          Complaint marked as Resolved 
          Verified Support
          May 07, 2022
          OLX India Customer Care's response
          Dear OLX User,

          We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
          In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

          Thanks,
          Team OLX
          My account also got suspended without any reason i was about to close a deal with a client but this thing has cancelled cz of the ban ?? Why is it like this? Ik that It is a great platform to sell and purchase with a great market out there but you can play like this right
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            N
            NITIN 360•
            May 4, 2022
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            Olx account is showing it is banned and click on help to know more which is uttrly unrealted ...and i am not able to understand this ...
            my mo no is [protected]
            my email id is ca.[protected]@gmail.com

            i dont know what to do
            Dear OLX User,

            We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.

            In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

            Thanks,

            Team OLX
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              S
              Saurabhh1001
              May 4, 2022
              Resolved
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              Resolved

              Account and phone number banned for no reason/ totally unprofessional behaviour

              Here below is the issue details

              I was doing some conversation with one of the buyer and he asked me to share the mobile number and I have shared my another mobile number because the number that is registered on OLX is having some network issue in my area so to avoid any problem to buyer I haved shared another number.

              If this is the reason of blocking my account, I was totally unaware of this.

              Please...
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              B
              Bhajan Sindhu
              May 3, 2022
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              This person saying his name "Sanjay Singh" called me saying he wants my house for rent . He asked for some pics and told me that he is from Army moving in Punjab . He said he will immediately book our house and asked us again and again to tell our gpay . But suspecting that it maybe a fraud i searched on net if anything similar happened to somebody and yes i got confirmed that its a fraud . I hope it won't happen again
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                M
                Matriix
                May 3, 2022
                Resolved
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                Resolved

                All my accounts are getting banned without any information and no way to contact the olx customer care as the helplines numbers are not displaying on this help page

                My accounts numbers are

                [protected]

                Prakash.[protected]@gmail.com

                [protected]

                But no response from olx team as per me earlier compliant. If I write to them on mail also they are not responding to the maila
                Jun 14, 2022
                Complaint marked as Resolved 
                Verified Support
                May 03, 2022
                OLX India Customer Care's response
                Dear OLX User,

                We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
                In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

                Thanks,
                Team OLX
                Not able to view your mail id share the id to share you the details.

                [protected]@olx.in this is what we see through your response.

                Plz resond in my maild at prakashh.[protected]@gmail.com
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                  P
                  p10101
                  May 3, 2022
                  Resolved
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                  Resolved

                  A person name M s chauhan is fraudster. he told us that he is an Army personnel, and contacted me to buy a product on OLX and agreed to pay the asked price. He claimed that he is posted in near by Bangalore and he cannot come to take the physical delivery, nor can he pay the money in cash and hence, needs to transfer the money online. also he told that his wife will be coming to purchase the product at home. After striking a deal, he told that in army, we have different kind of payment method and he provided us the upi id then he told us to enter the Rs. 1 amount there and then he credited Rs. 2 in our account in order to build the trust. later he said that he will be paying us the money, but he actually without telling us has taken our money from our account. He guided us through the process tellling that army and government has such kind of process in Google Pay. Money, instead of being credited, gets debited from our account .
                  he claimed that this was a mistake and that now he is again giving UPI id for twice the amount (to account for the money that has been mistakenly debited from ours account) but this time also the amount again gets debited from ours account. he was forcing, abusing and threatening us to repeats this exercise again.
                  this is the complete case of fraud done by M s chauhan with us. without informing us he has taken our money, and not giving us back. he threatened me and my family. and now we are helpless. we became victim of this fraud and scam. we dont know where to ask for justice.
                  we are requesting, please help us in this case.
                  we hope this forum can help us and other victim like us to get the justice.
                  Jun 9, 2022
                  Complaint marked as Resolved 
                  Verified Support
                  May 03, 2022
                  OLX India Customer Care's response
                  Dear OLX User,

                  We apologize for the unpleasant experience. To immediately address your concern, please share the below details with us at [protected]@olx.in: -
                  • AD Id on which you contacted the user
                  • Contact details of the suspicious user
                  • Proof of fraud (like payment screenshots, delivery receipt, etc.

                  Thanks,
                  Team OLX
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                    J
                    Jino KA
                    May 2, 2022
                    Resolved
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                    Resolved

                    Https://www.olx.in/profile/[protected]
                    This seller cheated and took my advance 2K for furniture advance. Profile name is Lakshmi Narayana and telling he is from Indian Army. After cheating he cancelled account and created today and trying to cheat others. Payment made to account gpay [protected] Rahul Kumar HDFC Bank Bijnor. Kindly take action on him. Please find attached photos of payment paid and ID showing for cheating others. Details given for me bank transfer is below.

                    Account Holder: RAHUL KUMAR
                    Account Number: [protected]
                    IFSC: HDFC0000863
                    Branch: BIJNOR
                    Account Type: SAVING
                    Whatsapp No. in sale photo- [protected]
                    Jun 3, 2022
                    Complaint marked as Resolved 
                    Verified Support
                    May 03, 2022
                    OLX India Customer Care's response
                    Dear OLX User,

                    We apologize for the unpleasant experience. To immediately address your concern, please share the below details with us at [protected]@olx.in: -
                    • AD Id on which you contacted the user
                    • Contact details of the suspicious user
                    • Proof of fraud (like payment screenshots, delivery receipt, etc.

                    Thanks,
                    Team OLX
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                      A
                      Abhay007
                      from Ghugus, Maharashtra
                      May 2, 2022
                      Resolved
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                      Resolved

                      AD ID - [protected]
                      Activate my AD as early as possible as due to some technical issue it is not active.
                      May 3, 2022
                      Complaint marked as Resolved 
                      Dear OLX User,

                      We apologize for any inconvenience this may have caused you.
                      Please share the ad id with us on [protected]@olx.in . Our support team will provide you with a proper resolution.
                      For immediate assistance, you may also visit our help page:-https://help.olx.in/hc/en-us/articles/[protected]Items-not-allowed-on-OLX

                      Thanks,
                      Team OLX
                      Dear OLX User,

                      We apologize for any inconvenience this may have caused you.
                      Please share the ad id with us on [protected]@olx.in . Our support team will provide you with a proper resolution.
                      For immediate assistance, you may also visit our help page:-https://help.olx.in/hc/en-us/articles/[protected]Items-not-allowed-on-OLX

                      Thanks,
                      Team OLX
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                        N
                        Nimuchand
                        from Thrissur, Kerala
                        May 1, 2022
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                        Address: Thrissur -Kerala
                        Website: Www.Olx.In

                        Dear Sir/ Madam,

                        My Accounts suspended without any reason and without providing intimation or notice. One account is runni g with a paid ad for one month which also suspended.

                        Kindly do the needful ractivetion of the below accounts at the earliest.

                        1)[protected] - long term use
                        2)[protected]
                        3)[protected] - Paid ad

                        You can reach me on [protected] or [protected]@gmail.com for further informations.

                        Thanks and regards,
                        Nimesh Pangil Chandran.
                        Dear OLX User,

                        We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
                        In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

                        Thanks,
                        Team OLX
                        Nimuchand's [Complaint's author] reply, May 1, 2022
                        Olx account associated with below mentioned numbers :-
                        9400323235
                        8943722721
                        9895009901
                        Kindly do the needful for reactivation of the account at the earliest.
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                          P
                          prathapani balakrishna
                          from Delhi, Delhi
                          Apr 30, 2022
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                          Address: [email protected]

                          None of the representative will be there to answer queries my account is suspended and i want to know why it is suspended and how to unlock it no one is responding to mails
                          [protected]@gmail.com is my account mail id
                          Dear OLX User,

                          We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.

                          In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

                          Thanks,

                          Team OLX
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                            S
                            Saurabhh1001
                            Apr 30, 2022
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                            What is wrong with OLX, why it is suspending the running accounts, Olx people are so unprofessional. Do they really want people to stop their services.
                            OLX logged out my account and when I looked in. I got to know this. I was about to close my deal and now that buyer would think of me as fraud. What is this behaviour?
                            Dear OLX User,

                            We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.

                            In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

                            Thanks,

                            Team OLX
                            Hi Team,

                            I have shared the details on [protected]@olx.in.

                            Please acknowledge and resolve this issue as I am a frequent user of your services.

                            Just because of this the buyer might be thinking of me as fraud.

                            This is ruining the deal
                            You cannot run away without answering, this will surely be reported to authority.

                            You are blocking the accounts arbitrary may be because you cannot manage the customers.
                            Dissatisfied
                            Dissatisfied
                            Need resolution or answer to justify your act.
                            How can you treat us as fraud?
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                              S
                              Sheik Khader Habibulla
                              Apr 29, 2022
                              Resolved
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                              Resolved

                              Address: Koyumputhur

                              Ad id [protected].ali received money for delevery car.but he didnt delevery
                              May 31, 2022
                              Complaint marked as Resolved 
                              Verified Support
                              Apr 30, 2022
                              OLX India Customer Care's response
                              Dear OLX User,



                              Unfortunately, it is not the experience we wish to create for any of our users as it is always our endeavour to make OLX a safer platform for our users.

                              For the safety of our users we regularly update the safety tips which is available here:- https://help.olx.in/hc/en-us/categories/[protected]Trust-and-Safety or please write to [protected]@olx.in



                              Thanks,

                              Team OLX
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                                S
                                Sohail_050
                                from Hyderabad, Andhra Pradesh
                                Apr 29, 2022
                                Resolved
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                                Resolved

                                Whenever i try to sell something on OLX the company has always suspended my account without any reason given by them, recently i have created a new account and wanted to sell my iPhone 13 pro but the went online for 2 days now when i tried to see the progress the company has suspended my account again without any reason or so, this is the worst pathetic service i have seen in my life where a user got suspended without any reason
                                May 31, 2022
                                Complaint marked as Resolved 
                                Verified Support
                                Apr 30, 2022
                                OLX India Customer Care's response
                                Dear OLX User,



                                We would like to extend our apologies for the unpleasant experience. For the privacy of your account and immediate resolution please write to [protected]@olx.in along with the details. Please be rest assured, we are always there to help you.



                                Thanks,

                                Team OLX
                                Olx people are so unprofessional they have banned my account for no reason why they advertise so heavily if they do not want people to buy or sell on their site i was seriously searching to buy and they have just suspended it. I didn't offer or receive money in any form nor did any freaud. But they have blocked it just like that. My email id is [protected]@gmail.com
                                Olx people are so unprofessional they have banned my account for no reason why they advertise so heavily if they do not want people to buy or sell on their site i was seriously searching to buy and they have just suspended it. I didn't offer or receive money in any form nor did any freaud. But they have blocked it just like that. My email id is [protected]@gmail.com
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                                  D
                                  dentedenied
                                  from Lucknow, Uttar Pradesh
                                  Apr 28, 2022
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                                  Hi,

                                  OLX is not allowing me to chat with buyers. Buyers are not receiving my messages. I tried from both desktop and mobile. Each time I logout and login, the chat gets cleared. I believe this is to force me to purchase premium ads.
                                  Dear OLX User,

                                  We would like to extend our apologies for the unpleasant experience. For the privacy of your account and immediate resolution please write to [protected]@olx.in along with the details. Please be rest assured, we are always there to help you.

                                  Thanks,
                                  Team OLX
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                                    A
                                    Anwesha PalChaudhuri
                                    Apr 24, 2022
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                                    I requested for my cars valuation and inspection from OLX and the same was done the very next day. However, instead of sending me a quote I am going on getting spam calls (almost 4-5) for the past one week following up regarding the confirmation of the car valuation and inspection that has already been done. Please provide me a quote instead of incessantly calling me. This is too annoying.
                                    Dear OLX User,
                                    We apologize for the inconvenience caused. We would request you to contact the concerned team directly at:-
                                    Email address: [protected]@olx.com
                                    Phone Number:[protected]:00am - 07:00pm).
                                    Warm Regards,
                                    Team OLX
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                                      L
                                      Lakshya3100
                                      Apr 24, 2022
                                      Resolved
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                                      Resolved

                                      Website: olx.in

                                      Olx people are so unprofessional they have banned my account for no reason.I have not broken any rules.I have account from the beginning of olx in India.I have sold several items through it and never ever any complaints for me or from me.If you don't want genuine people then yes please suspend our accounts like this only.
                                      Jul 8, 2022
                                      Complaint marked as Resolved 
                                      Dear OLX User,

                                      Unfortunately, it is not the experience we wish to create for any of our users as it is always our endeavour to make OLX a safer platform for our users.

                                      For the safety of our users we regularly update the safety tips which is available here:- https://help.olx.in/hc/en-us/categories/[protected]Trust-and-Safety or please write to [protected]@olx.in

                                      Thanks,

                                      Team OLX
                                      Lakshya3100's [Complaint's author] reply, Apr 25, 2022
                                      Sir, Please mention which guideline has been not followed by me.Since, my account was blocked without any reason or prior notice not even after blocking they sent me reason.So, please check since i have not made any work for banning my account.Please reactivate it
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