Good! OLX India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that OLX India step up their efforts to fully resolve all complaints 👍
My account has been suspended on Olx, for no reason whatsoever. I was on the other hand scammed by the buyer of my product. I had promised the sale but later suspended the sale of my books to the buyer. I am sure that my ads breach no policy of Olx.
Hence I request Olx to reactivate my account since I did nothing wrong.
View replies
OLX India Customer Care
from Gurgaon, Haryana
Oct 10, 2021
Verified Support
Dear OLX User,
We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.
I search a mobile phone second hand in olx then I will mobile phone samsung a32 his price 7500 then I am telling him to price negotiation than he will agree in 5000 then he will send a no. On olx and telling me to come to WhatsApp and chat me than he was say he is an Indian army than he telling me to I am in duty in rajasthan so i will give you my mobile by courier through than he telling me to give my detail and i am give him my post details then show me the courier details and he was telling me to give me a shipping charge 350 than pending payment give after the mobile phone is arrived by the courier man then the courier man calling me 5 PM and telling me to my address and my name and say me to sir your courier packages are ready but sir you can give me 2001 for my company stamp than you will give me pending money when you receive mobile tha I am send him 2001 rupees
After some time he was saying me to give also 2700 because the company will full charge of courier than he will give you your parcel then I understand he was fraud please help me my name is yuvraj Kumar my no.[protected] I am from faridabad sector 31 pincode 121003 please help me I am a middle class family
Nov 9, 2021
Complaint marked as Resolved
Verified Support
Oct 08, 2021
OLX India Customer Care's response https://www.consumercomplaints.in/olx-olx-fraud-c3008907
Verified Support
Oct 08, 2021
OLX India Customer Care's response Dear OLX User,
Thank you for sharing your concern with us and we regret the inconvenience caused to you.
We understand your concern; however, we would request you to elaborate your concern along with the adequate proofs.
- Your registered phone number on OLX
- Transaction receipt if any, in context to advance payment.
- Ad id through which you have contacted the suspect.
- Chat/message history with the suspect.
- Contact number/email address of the suspect.
This will help us not only take appropriate action on such accounts but also control any further suspicious activity on the site.
Kindly call us on our hotline number[protected]:00 am to 7:00 pm) available seven days a week from your registered mobile number or you can write to us on [protected]@olx.in.
Olx has been so unprofessional with me. i tried to contact them multiple times with their email support at olx in. They didn't even cared about my question all I get is auto-reply which leads to their help olx page which again leads me to the same email.
This has been happening with me for the last couple of days. I don't like the olx support at all. They don't even care about customers.
My email is ncdemerz @ gmail
Verified Support
Oct 08, 2021
OLX India Customer Care's response Dear OLX User,
We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.
Thanks,
Team OLX
Oct 08, 2021
Updated by ajay0212 Well, I can't see your mail here. Send me a mail on that Gmail account or mention the email with spacing.
My mothers olx account has been suspended for no reason. Please look into the matter and have it resolved.
Incident date - 5/10/21
+1 photos
Nov 13, 2021
Complaint marked as Resolved
Verified Support
Oct 08, 2021
OLX India Customer Care's response Dear OLX User,
We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.
My 2 Accounts Banned for no reason,
i have posted 1 TV and Fridge for sale,
If posting add requires ban then every account should be banned
My accounts: [protected], [protected]
wasim.[protected]@gmail.com, Wasim.[protected]@gmail.com
View replies
OLX India Customer Care
from Gurgaon, Haryana
Oct 6, 2021
Verified Support
Dear OLX User,
We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.
I did but got no support, customer care just tell you will get call from concern team . Today got my next EMI hit to account . This is not how I want my experience to be.
I have been a regular user of OLX over the last couple of years. I was so disappointed to see that OLX bans my account for absolutely no reason. I created another account with my other number and this too was blocked immediately next day.
I spent a full week attempting to contact OLX customer care on both their numbers, however there is no one who answers the call on these numbers and neither does anyone call you back when...
I'm using olx since years, and recently my account got banned, I have no reason why it got banned. Please sort got and unban my account. Navi.[protected]@gmail.com
+1 photos
Nov 9, 2021
Complaint marked as Resolved
Verified Support
Oct 06, 2021
OLX India Customer Care's response Dear OLX User,
We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.
On 1st june 2021 I brought a phone by olx after 15 days police came to my doorstep It was stolen phone now police treating me as i were thief, now i need my chat history to prove that i am inocent but they are not cooperating.
Vipin Pandey
View replies
OLX India Customer Care
from Gurgaon, Haryana
Oct 5, 2021
Verified Support
Dear OLX User,
We would like to extend our apologies for the unpleasant experience. For the privacy of your account and immediate resolution please write to [protected]@olx.in along with the details. Please be rest assured, we are always there to help you.
Dear customer care
I have a account issue after long time my account is banned but I don’t know why my acc banned please unbanned my account thanks
Nov 5, 2021
Complaint marked as Resolved
Verified Support
Oct 05, 2021
OLX India Customer Care's response Dear OLX User,
We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.
My account was suspended for no reason. I don't even have any active ads posted, I was just browsing to buy on OLX. I want my account to be unblocked.
Account phone number: [protected]
View replies
OLX India Customer Care
from Gurgaon, Haryana
Oct 4, 2021
Verified Support
Dear OLX User,
We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.
I saw a ad on olx of iphone x selling at 10000 by an army officer.
I tried to contact him and he asked to chat over whatsapp.
We had a conversation and finalized the deal at 6000 .
He told to give him 2000 in advance so we did and the rest when the phone gets delivered.
Next day, he told to give rest 4000 and 500 extra for army courier service and told that delivery boy has picked up the package.
So I gave him 4500 through yono sbi to his account no [protected] so that delivery boy can deliver it.
But after half an hour he told to give 7150 as army security fees so i gave that too, but he told to give again as transaction Id didn't matched .
Then I realized that he was a fraud and gave complain against him to cyber crime department of police .
+1 photos
Nov 5, 2021
Complaint marked as Resolved
Verified Support
Oct 04, 2021
OLX India Customer Care's response Dear OLX User,
Thank you for sharing your concern with us and we regret the inconvenience caused to you.
We understand your concern; however, we would request you to elaborate your concern along with the adequate proofs.
- Your registered phone number on OLX
- Transaction receipt if any, in context to advance payment.
- Ad id through which you have contacted the suspect.
- Chat/message history with the suspect.
- Contact number/email address of the suspect.
This will help us not only take appropriate action on such accounts but also control any further suspicious activity on the site.
Kindly call us on our hotline number[protected]:00 am to 7:00 pm) available seven days a week from your registered mobile number or you can write to us on [protected]@olx.in.
I had logged into my account after a long time. and after 2 or 3hours olx banned my account.. when i contacted them they said i violated their account policies by using multiple accounts, ., but i havent done that .. i have just one account.. .. the only thing that i did was to make an enquiry about an ad.. OLX is simply banning my account and telling i violated their provisions... kindly reactivate my account..
View replies
OLX India Customer Care
from Gurgaon, Haryana
Oct 2, 2021
Verified Support
Dear OLX User,
Unfortunately, it is not the experience we wish to create for any of our users as it is always our endeavour to make OLX a safer platform for our users.
For immediate resolution please write to [protected]@olx.in and we will be happy to assist you.
Thanks,
Team OLX
I cannot login into my olx account. when i attempt to login, it is showing that my account is invalid for no reason. I wanted to login so I could sell some products online on olx....
I am unable to see chats on your Mobile App as well as on my Laptop. Have tried everything as recommended by you. Why can you not ensure that chats are seen regardless of what your clients do? Am sure this is not complicated?
Olx people are so unprofessional they have banned my account for no reason why they advertise so heavily if they do not want people to sell on their site i just posted house sale advertisement even i paid for this add but they banned my account
View replies
OLX India Customer Care
from Gurgaon, Haryana
Oct 1, 2021
Verified Support
Dear OLX User,
We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.
Olx banned my account for no reason at all and I have beared financial losses
Olx has banned my account for no reason at all after sending multiple emails to olx to unban my account still they have not acted upon it
My number for which the account has been banned is [protected] and the email id is [protected]@hotmail.com please take action as soon as possible as i have beared financial losses due to this
+1 photos
Nov 5, 2021
Complaint marked as Resolved
Verified Support
Oct 02, 2021
OLX India Customer Care's response Dear OLX User,
Unfortunately, it is not the experience we wish to create for any of our users as it is always our endeavour to make OLX a safer platform for our users.
For immediate resolution please write to [protected]@olx.in and we will be happy to assist you.
Thanks,
Team OLX
We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.
Thanks,
Team OLX