Omaxe Complaints & Reviews

this is about omaxe mall in ludhiana.. i am a member in burn gym in the mall and there is free parking for the gym members..the mall parking staff always put the barrier for the gym cars and say the parking is full while it is half vacant.. this has haappened with me for about 5 6 times..and it happened yesterday..they told me there is no space and told me to park my vehicle outside.. i told him i ll go in and check myself..there were a lot of parking spots available so i parked my car and went to the gym.. when i came back and took my car .. one tyre was flat..when checked it was brutally cut with something sharp.. and now i have to get a new tyre..i suffered a loss of 7-8000 they can do it with the other members too..please take this matter into account and get me my refund and take some action against the staff..

this is brought to your kind information that the innocent public had boked a flat in gt 4 ambala chandigarh highway, derabassi distt mohali in the year 2006 but the omaxre limited had not yet given the possession inquestion to that the same question been arise with the punjab government but no action been taken by them against this company why they are plying game with innocent public but no action been taken till yet this matter is in the intrest of public.

Purchased furniture from Wooden Dezire (Owner: Amit Kapoor), Sohna Road, Gurgaon. In less than one year the furniture broke. Went to the store with a picture of the broken furniture and at the outset the owner said, "You broke it and you are lying about it." We tried to explain but he was adamant that we were lying. The conversation got very ugly and he showed us the exit door. We feel extremely sorry for Mr. Amit Kapoor for not having basic manners and etiquette...undoubtedly he is a millionaire, foreign return, etc., but wish all this could help him buy some humility and manners.

Dear sir, I have purchased 99sq mtr plot in Baddi (HP), but not approved the Map from the legal authority, he says there are some issues with Omaxe, cannot contact to the right person who deal this matter, many times phone call to customer care, but no response from the Office side, Please do the needful, mu customer ID- PWB/144/T2 Regards/ SS Upadhyay

Dear Sir I have purchased my flat at Omaxe Plam Greens, Greater Noida and documents got transfered in my account and now in Feb 2015 when I have requested for registry documents they were not issuing the registry letter. But when put force they came out with the problem of covered parking not available and have confirmed me to give open parking and refund 1 lacs. My objection is as under : 1. If they have taken booking and advance 7-8 years back how can they refuse to give covered car parking. 2. Even if I am forced to accept open parking they should refund 1.5 lacs as open car parkign was available at 50000/- till last six months. 3. They have taken 100% money 7-8 years back and they should also pay interest for the last 7-8 years on the refund amount. They were not giving any response on phone so I have started communication on mail with their customer care. Copy of mail trail attached for your reference. Please help me in getting the right solution. Regards, Shalendra Sinha Please share the contact number of Mr Hitesh Kumar, so that I can call him directly. I am going ahead with my complains with external bodies. 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{margin:0in;margin-bottom:.0001pt;font-size:8.0pt;}#yiv[protected] p.yiv[protected]msochpdefault111, #yiv[protected] li.yiv[protected]msochpdefault111, #yiv[protected] div.yiv[protected]msochpdefault111 {margin-right:0in;margin-left:0in;font-size:10.0pt;}#yiv[protected] span.yiv[protected]msohyperlink21 {color:blue;text-decoration:underline;}#yiv[protected] span.yiv[protected]msohyperlinkfollowed21 {color:purple;text-decoration:underline;}#yiv[protected] span.yiv[protected]msohyperlink111 {color:blue;text-decoration:underline;}#yiv[protected] span.yiv[protected]msohyperlinkfollowed111 {color:purple;text-decoration:underline;}#yiv[protected] span.yiv[protected]emailstyle19111 {color:#44546A;}#yiv[protected] span.yiv[protected]emailstyle3111 {color:#44546A;}#yiv[protected] span.yiv[protected]emailstyle451 {color:#44546A;}#yiv[protected] span.yiv[protected]emailstyle461 {color:#1F497D;}#yiv[protected] span.yiv[protected]BalloonTextChar {}#yiv[protected] span.yiv[protected]EmailStyle69 {color:#44546A;}#yiv[protected] .yiv[protected]MsoChpDefault {font-size:10.0pt;} _filtered #yiv[protected] {margin:1.0in 1.0in 1.0in 1.0in;}#yiv[protected] div.yiv[protected]WordSection1 {}#yiv[protected] Dear Sir/ Ma’am, Greetings from Omaxe! This is in regards to your property- GNMU/922/T2 in Omaxe Palm Greens, we would like to inform you that covered car parking space is not available in the said tower. We request you to please visit the site and select one covered car parking as per the availability. For further assistance, you may contact Mr. Hitesh Kumar at the site. Please Note: You can also interact with us anytime through our LIVE CHAT facility. Make your visit to our office convenient by taking Online Appointment through- http://onlineappointment.omaxe.com/ You may also call Omaxe Care at[protected] from your phone Thanks & Regards Customer Care Department Omaxe House, 10, L.S.C., Kalkaji, New Delhi - 110 019 – India Visit : www.omaxe.com From: sinha shalendra [mailto:[protected]@yahoo.co.in] Sent: Wednesday, April 22, 2015 9:22 PMTo: CareSubject: Re: Automatic reply: Change of My Address - GNMU/922 Dear Management As I have mentioned earlier I am not able to come due to my present job and schedule and nor I have any representative who can meet you on my behalf. Please help me out of this situation and arrange a call or share number so that I cal call to resolve issue. Regards, Shalendra Sinha From: Care <[protected]@omaxe.com>To: Shalendra Sinha <[protected]@yahoo.co.in> Sent: Monday, 20 April 2015 1:12 PMSubject: RE: Automatic reply: Change of My Address - GNMU/922 Dear Sir/ Ma’am, Greetings from Omaxe! This is in regards to your property- GNMU/922/T2 in Omaxe Palm Greens, you have been informed several times that we would not be able to allot the covered car parking space due to non-availability the same. As of now, we regret to inform you that covered car parking space is not available with us, hence we are offering you an open car parking allotment with refund of balance amount. If you are not able to visit then you may assign someone along with authorization letter to discuss the matter with our Customer Relation Manager. Please Note: You can also interact with us anytime through our LIVE CHAT facility. Make your visit to our office convenient by taking Online Appointment through- http://onlineappointment.omaxe.com/ You may also call Omaxe Care at[protected] from your phone Thanks & Regards Customer Care Department Omaxe House, 10, L.S.C., Kalkaji, New Delhi - 110 019 – India Visit : www.omaxe.com From: Shalendra Sinha [mailto:[protected]@yahoo.co.in] Sent: Saturday, April 18, 2015 8:23 PMTo: CareSubject: RE: Automatic reply: Change of My Address - GNMU/922 If you see the mail trail I have mentioned my inability to personally visit office. Ones you clear the understanding I will come for transfer.Please help me out this situation.RegardsShalendra Sent via YU On Apr 18, 2015 2:17 PM, Care <[protected]@omaxe.com> wrote: Dear Sir/ Madam, Greetings from Omaxe! We pay our sincere apology for the inconvenience caused. We request you to please visit our Customer Relation Department in any working day between 11am to 5pm. Please Note: You can also interact with us anytime through our LIVE CHAT facility. Make your visit to our office convenient by taking Online Appointment through- http://onlineappointment.omaxe.com/ You may also call Omaxe Care at[protected] from your phone Thanks & Regards Customer Care Department Omaxe House, 10, L.S.C., Kalkaji, New Delhi - 110 019 – India Visit : www.omaxe.com From: sinha shalendra [mailto:[protected]@yahoo.co.in] Sent: Friday, April 17, 2015 7:29 PMTo: CareSubject: Re: Automatic reply: Change of My Address - GNMU/922 Again Same cut paste reply. If you continue doing this I am not left with any other option than to go for consumer forum. Please arrange discussion with Sr. person to sole the issue. Regards, Shalendra Sinha From: Care <[protected]@omaxe.com>To: sinha shalendra <[protected]@yahoo.co.in> Sent: Thursday, 16 April 2015 11:51 AMSubject: RE: Automatic reply: Change of My Address - GNMU/922 Dear Sir/ Ma’am, Greetings from Omaxe! This is in reference to your property - GNMU/922/T2 in project Omaxe Palm Greens, we would like to reiterate you that we would not be able to allot the covered car parking space due to non-availability the same. Covered car parking space was allotted on first come first serve basis after clearing the necessary dues. As of now, we regret to inform you that covered car parking space is not available with us, hence we are offering you an open car parking allotment with refund of balance amount. If you are not able to visit then you may assign someone along with authorization letter to discuss the matter with our Customer Relation Manager. Please Note: You can also interact with us anytime through our LIVE CHAT facility. Make your visit to our office convenient by taking Online Appointment through- http://onlineappointment.omaxe.com/ You may also call Omaxe Care at[protected] from your phone Thanks & Regards Customer Care Department Omaxe House, 10, L.S.C., Kalkaji, New Delhi - 110 019 – India Visit : www.omaxe.com From: sinha shalendra [mailto:[protected]@yahoo.co.in] Sent: Wednesday, April 15, 2015 9:02 PMTo: CareSubject: Re: Automatic reply: Change of My Address - GNMU/922 Please do not rely like a automated reply again and again. Due to my job and location I can't visit your place. Please help me in speaking to sr. authority and stop sending automated mails. Regards, Shalendra From: Care <[protected]@omaxe.com>To: sinha shalendra <[protected]@yahoo.co.in> Sent: Wednesday, 15 April 2015 2:08 PMSubject: RE: Automatic reply: Change of My Address - GNMU/922 Dear Sir/ Madam, Greetings from Omaxe! This is in reference to your property - GNMU/922/T2 in project Omaxe Palm Greens, we would like to inform you that we would not be able to allot the covered car parking space due to non-availability of the same. For further assistance, you may visit our Customer Relation Department in any working day between 11am to 5pm. Please Note: You can also interact with us anytime through our LIVE CHAT facility. Make your visit to our office convenient by taking Online Appointment through- http://onlineappointment.omaxe.com/ You may also call Omaxe Care at[protected] from your phone Thanks & Regards Customer Care Department Omaxe House, 10, L.S.C., Kalkaji, New Delhi - 110 019 – India Visit : www.omaxe.com From: sinha shalendra [mailto:[protected]@yahoo.co.in] Sent: Wednesday, April 15, 2015 9:24 AMTo: CareSubject: Re: Automatic reply: Change of My Address - GNMU/922 Dear Management I am expecting logical answer as in case of any change from earlier mutually agreed terms you need to take consent from other party also...other wise this is forced and not acceptable. Please inform the senior management to further move ahead. I am clear about my logic and will not accept one sided approach. I may go to consumer forum if required. Regards, Shalendra Sinha From: Care <[protected]@omaxe.com>To: Shalendra Sinha <[protected]@yahoo.co.in> Sent: Tuesday, 14 April 2015 2:24 PMSubject: RE: Automatic reply: Change of My Address - GNMU/922 Dear Sir/ Ma'am, Greetings from Omaxe! This is in reference to your property - GNMU/922/T2 in project Omaxe Palm Greens, we would like to inform you that covered car parking space is not available with us, hence we are providing one open car parking and balance amount will be refunded to you after completion of the certain formalities.We request you to please provide us your consent so that we can proceed further and to avoid penalty.Please Note:You can also interact with us anytime through our LIVE CHAT facility.Make your visit to our office convenient by taking Online Appointment through- http://onlineappointment.omaxe.com/ You may also call Omaxe Care at[protected] from your phone Thanks & RegardsCustomer Care DepartmentOmaxe House, 10, L.S.C., Kalkaji, New Delhi - 110 019 – IndiaVisit : www.omaxe.com-----Original Message-----From: Shalendra Sinha [mailto:[protected]@yahoo.co.in] Sent: Monday, April 13, 2015 8:52 PMTo: CareSubject: RE: Automatic reply: Change of My Address - GNMU/922Dear managementTill the time I do not receive registry document as per our agreement I am not liable to pay any penalty.Secondly if space is not available buyer is not responsible, on what ground you have taken booking?Omaxe has not even cared to inform buyer and when I have requested for registry this issue came up.Please do not try to decide one sided and allow me to take this matter to higher authorities of Omaxe.Hope you understand the issue and will try to find out solution acceptable to both parties.RegardsShalendra SinhaSent via YUOn Apr 9, 2015 2:57 PM, Care <[protected]@omaxe.com> wrote:>> Dear Sir/ Ma'am, >> Greetings from Omaxe! >> This is in reference to your property - GNMU/922/T2 in project Omaxe Palm Greens, we would like to inform you that covered car parking space is not available and same was allotted on first come first serve basis. >> Open car parking space will be allotted @ Rs. 1 lakh and balance amount will be refunded and regret to inform you that we would not be able to pay any interest on that. >> We request you to please share your concern at the earliest so that we can proceed further and penalty will be applicable as per the norms. >> Please Note: >> You can also interact with us anytime through our LIVE CHAT facility. >> Make your visit to our office convenient by taking Online Appointment through- http://onlineappointment.omaxe.com/ >> You may also call Omaxe Care at[protected] from your phone >> Thanks & Regards > Customer Care Department >> Omaxe House, 10, L.S.C., Kalkaji, > New Delhi - 110 019 – India > Visit : www.omaxe.com >> -----Original Message----- > From: Shalendra Sinha [mailto:[protected]@yahoo.co.in] > Sent: Wednesday, April 08, 2015 10:23 PM > To: Care > Subject: RE: Automatic reply: Change of My Address - GNMU/922 >>> Dear Management > Omaxe >> I do not accept this forced approach of management . > 1. If you have taken the money long back and and per terms and acceptance you have taken money many years back and have also confirmed my booking. > 2. Even if you force me to take open parking charge @ 50000/- cost at the time of transfer and pay interest @14% on the balance amount of 1.5 lacs. > 3. You are also responsible for any delay in sending the registry document and should not invite any penalty in my account. > 4. Lastly any further delay you are responsible for the loss of my rental income from the property. >> Hope you will take this matter seriously and will find out a solution mutually agreed by both parties. >> Regards > Shalendra sinha >> Sent via YU >> On Apr 8, 2015 12:28 PM, Care <[protected]@omaxe.com> wrote: > > > > Dear Sir/ Ma’am, > > > > > > > > Greetings from Omaxe! > > > > > > > > This is in reference to your property - GNMU/922/T2 in project Omaxe Palm Greens, with reference to our discussion with the concerned department, would like to inform you that we would not be able to allot the covered car parking space against the allotted unit due to non-availability of the same. > > > > > > > > One open car parking space will be given and balance amount (Rs. One Lakh) will be refunded to you. > > > > > > > > We request you to please give us your consent so that your we can proceed further for the conversion and registry letter can be issued after calculation of stamp duty on the basis of open car parking space. > > > > > > > > Please Note: > > > > > > > > You can also interact with us anytime through our LIVE CHAT facility. > > > > > > > > Make your visit to our office convenient by taking Online Appointment through- http://onlineappointment.omaxe.com/ > > > > > > > > You may also call Omaxe Care at[protected] from your phone > > > > > > > > Thanks & Regards > > > > Customer Care Department > > > > Omaxe House, 10, L.S.C., Kalkaji, > > > > New Delhi - 110 019 – India > > > > Visit : www.omaxe.com > > > > > > > > From: sinha shalendra [mailto:[protected]@yahoo.co.in] > > Sent: Sunday, April 05, 2015 8:38 AM > > To: NRI CARE; Addresschange; Care > > Subject: Re: Automatic reply: Change of My Address - GNMU/922 > > > > > > > > Hi > > > > > > > > I have not yet received any confirmation of change of my address? > > > > > > > > Please confirm and also sent the registry documents. > > > > > > > > We are not responsible for this delay and any penalty due to this. > > > > > > > > We are also loosing money of rental income due to delay in giving us registry document and accordingly procession. > > > > > > > > Regards, > > > > > > > > Shalendra Sinha > > > > > > ________________________________ > > > > From: sinha shalendra <[protected]@yahoo.co.in> > > To: "[protected]@omaxe.com" <[protected]@omaxe.com>; "[protected]@omaxe.com" <[protected]@omaxe.com> > > Sent: Monday, 30 March 2015 6:18 PM > > Subject: Fw: Automatic reply: Change of My Address - GNMU/922 > > > > > > > > Dear Sir / Mam > > > > > > > > Please change my address to : > > > > > > > > A202, Plot 3, Majestic Apartment, Sector 18A, Dwarka, Delhi -110075 Monile -[protected] > > > > > > > > I Own the property at Peach Palm - C-1203 and have requested to send the registry documents to my address. > > > > > > > > Copy of agreement attached for your reference. > > > > > > > > Regards, > > > > > > > > Shalendra Sinha > > > > [protected] > > > > > > > > > > > > > > > > > > > > Dear Customer, > > > > > > > > This is a system-generated response to acknowledge receipt of your e-mail. This interaction is being tracked through the above “Subject line” and we request you not to change the subject line in future correspondence, for the same concern. Your feedback is important to us and we are committed to provide a satisfactory resolution. We will respond to you within two working days. > > > > > > > > Please Note: > > > > For change of address, email id and contact details, kindly mail your details along with the scanned copies of the address proof and other documents on [protected]@omaxe.com. > > > > You may also call Omaxe Care at[protected] from your phone > > > > Assistance for NRIs is available at [protected]/ [protected]@omaxe.com > > > > Assuring you of our best of services. > > > > > > > > Thanks & Regards > > > > Customer Care Department > > > > Omaxe House, 10, L.S.C., Kalkaji, > > > > New Delhi - 110019 – India > > > > Visit : www.omaxe.com > > > > > > > > > > > >

Without Approval OMAXE Launched Project at Residence II Lucknow, Withdrawn Project, not giving Interest of two years of 4 Lacs Even saying they will deduct money from which i was paid for booking . OMAXE RESIENCY II Lucknow property detail - ORL/P/4/65, CUSTOMER CODE- ORL/2041, RECEIPT ID - 887724, RECEIPT DATE 3 APRIL 2013, INVOICE NUMBER[protected] WITH THE ABOVE GIVEN DETAILS I want to register my complaint against OR-II-LKO, 3 April 2013, I paid 4 Lac rupees against to book a Flat with OR-II-LKO, Now I am near to complete two years to paid that amount, No News of OR-II-LKO, When I n personally went OMAXE office they are saying that this project has been delayed because of few approval, they are convincing me to shift my money on another project, I refused to do that, I requested them to return my money so they refused to do that in first discussion, when i was pressurized them to do they are saying they will deduct 10% of my booking amount . Now fault from the builder side they stared booking of flats without getting clearance from govt, they are using public money for their projects to fooling the Public &amp; Collecting money, when we are asking our money they are saying they will deduct the 10% instead of giving bank interest for two years, Need the serious help from NCH, I am based out of country, These people are not listening at all.

I BOOKED ONE FLAT AT BAHADURGATH IN 2013 & AFTER ONE & HALF YEAR THEY ARE ABLE TO GIVE ME THE PROPER DETAIL THAT WHEN THEY GIVE ME THE ALLOTMENT FOR THE SAME. IF I GO FOR CANCELLATION THEN THEY ARE ASKING AFTER 6 MONTH WE WILL GIVE THE REFUND AMOUNT FOR THE SAME WITHOUT INTEREST, ....

--- On Tue, 10/7/14, kumar gaurav bhasin <[protected]@yahoo.com> wrote: From: kumar gaurav bhasin <[protected]@yahoo.com> Subject: PROBLEM IN ISSUANCE OF ALLOTMENT LETTER To: [protected]@omaxe.com Date: Tuesday, October 7, 2014, 7:03 PM RESPECTED AUTHORITIES WE HAD BOOKED A FLAT IN YOUR NEW PROJECT "ROYAL VIEW EXECUTIVE PHASE-2" ON 09.06.2014. AT THAT TIME WE HAD CONIRMED THE BOOKING AT OLD PRICE LIST BUT NOW WE HAD CHECKED...

Inspite of delay in possession o[censored]nit No. 903 in Oscar Tower, Omaxe Heights partial compensation was only given. Secondly, PLC is being charged even if the unit is on Top floor, without facing Garden etc. Moreover it has been refunded to few residents in the same line ( viz Unit no. 803 etc). When contacted and requested multiple times they agreed to consider it but refused later on. To the top of it they have issued letters for VAT collection even though no clarity on refund was given and delay in registry was on their account. Ashish Agarwal 903 Oscar Tower Omaxe Heights (M) [protected]

Refund of 19.25 Lacs pending with OMAXE LTD as they failed to develop booked property at Lucknow.Now Omaxe not refunding money also as per agreement.Hundreds of trapped people running for years behind Omaxe for refund & Omaxe utilising their money in other projects.Most of the people have chosen for legal assistance to get bck their money.

Dear sir,
this is inform you that worked with omaxe infrastructure & construction limited. he is not paying my salary and
My full & final payment still pending and no body given the right feedback against my regular correspondence regarding my Salary & F&F.
But now it’s my request to you that please help me for my full & final as soon as possible.

It is more than 6 months I have left the organisation but still our salaries are pending, And there is hardly any response to my calls or mails.

I belong to a middle class family and as there is no other income source other than salary, Hence request you to please help me for my outstanding as soon as possible.

I had booked a flat with omaxe limited for omaxe swarnaprastha floor sonepat, Haryana and paid RS 6 lakhs in Jul 2011. I was informed that buyer builder agreement shall be prepared within 1 month, home loan shall be available within 2 months and possession shall be given in 1 year. Till now, no home loan is available. Approx 80% of the cost as Rs. 22 lakhs are already paid. Date of offer of possession is not clear and seems to be indefinite. Now omaxe ltd is forcing to sign an unfair and one sided buyer builder agreement in which the date of offer of possession is 2 year from the date of signing the agreement, extendable by 6 months and no compensation from builder on delay. All binding terms and conditions are for buyers and all evasion terms and conditions are for builder. It is one sided agreement and omaxe limited in not ready to amend the T&C of agreement. I have read on internet that all the cases lost by customers are due to this unfair buyer builder agreement only. Now omaxe ltd is forcing me that there will be no home loan and no offer of possession if this agreement is not signed. Now i am helpless in front of a large builder as a common people. Being a govt servant, i don't have time to file court cases and attend dates. I am just waiting for real estate bill to be passed by parliament, which shall control nuisances from builders.

I have the following grievances:-

Non Adherence of Timelines - At the time of booking it was informed that project shall be completed within one year. However, considering a reasonable time with extensions, it must have been completed with 2 years during Mar 2013. Date of booking Feb 2011, project commenced – Oct 2011, Buyer Builder Agreement prepared – Jan 2014, Project completion status – Not completed and PDC Known by customers.

Malpractices – Omaxe Ltd and almost all real estate players are involved in malpractice by selling all units of project to their cartels of brokers and indulge in non-consumer friendly practices. In my particular case, when I wanted to buy a floor at Sonepat, I was informed that only BATRA Properties holds all the floors of Swaranprastha Floor project of Omaxe Ltd. This malpractice enables brokers/builder the following non-consumer friendly practices:-

(a) to earn profits of advance booking concessions by brokers only
(b) resale these with profits/premium at increase prices
(c) builder avoids queries from consumers which might be raised at the time of initial bookings.
(d) unfair terms, conditions and agreement are easily forced on consumers at the time of resale.

Wrong Information. During Jun 2011, I purchased a unit No. 1354 in Omaxe Swarnaprasth Floors at Sonepat from Broker M/S Batra Properties. The broker informed me that the project will be completed within one year, Buyer-Builder Agreement will be prepared within one month and thereafter home loan will be available on the said property. The construction commenced during Oct 2011 and buyer-builder agreement was prepared during Jan 2014. In between the builder demanded instalments amounting a total of 13 lakhs without sanction of home loan, which harassed me for managing the amount without home loan.

No PDC. The probable date of completion is not known yet by the customers.

No Home Loans. Even after 3 ½ years of launch, no home loan was available for customers. During Jul 2011, I applied for home loan through LIC HFL. My loan was provisionally sanctioned subject to submission of NOC from Omaxe Ltd. Since then, I sent more than 10 e-mails to Omaxe Ltd, but never got any NOC for home loan. Thereafter, during Dec 2012, I approach HDFC Home Loans and submitted all relevant documents. HDFC Home loans approved my home loan for 20 lakh subject to submission of map of property duly approved by HUDA. I requested Omaxe Ltd through numerous e-mails for the map but all in vain. Now, during May 2012, I was informed by Omaxe Ltd that loan is available from LIC HFL. When I contacted LIC HFL, I was informed that my leftover amount is 5 lakh only, and for this meagre amount home loan is not provided by them.

Violation of Right to Information. All customers have right to be informed for current status. Omaxe Ltd has never informed me of current status of the project, PDC, reasons for delay in commencements, reasons for delay in preparation of Buyer-Builder Agreement, Reasons for non-availability of home loan etc. This all reflect mismanagement, negligence and careless attitude of builder towards customers. The above stated facts prove that these are ‘Restrictive Trade Practices’ and are absolutely unethical on the part of seller.


Unfair Agreement. Now Omaxe ltd is forcing an unfair buyer builder agreement on the customers which is biased towards the seller. The noticeable and objectionable terms are as follows:

(a) As per agreement, all plans, designs, specifications, drawings, layouts, amenities, facilities etc are tentative and always subject to change without any protest and demur from Buyers and shall be binding to Buyers. (Refer page No. 2 para E & G)

(b) The builder is entitle to effect variations, modifications, additions, alterations which may involve change of position, location, orientation, number, dimensions, area, floor etc without any consent from buyers. (Refer page no 3, para 4).

(c) The buyers have to pay the extra amount in case of any exorbitant increase in the cost of construction material or costs or increase/change in area/height etc. (Refer Page 5 para 11)

(d) The cost of any changes, additions in facilities, better specifications material is to be paid by buyer, as and when demanded by builder. (Refer page 5, para 12) Who will decide that material is inferior or superior? In case of inferior, the cost shall be refunded.

(e) Now I have to acknowledge that all information & clarifications were provided to me as and when asked. (Refer page 5, para 13). Whereas since last 3 years I am asking for probable date of completion, reasons for non-availability of home loan, NOC for home loan, reasons for delay in preparation of buyer-builder agreement etc, wherein no information was provided to me. In fact it is not provided till date also.

(f) The seller has coined a new term as ‘Earnest Money’ as 20% of total sum paid by buyer, which is non-refundable in all circumstances. This practice is non-consumer friendly and unethical. There should be no such earnest money concept. However, if considered essential, it may be earmarked as 5% only. (Refer pate 10, para 33)

(g) If the buyer defaults the payment schedule, he is liable for penal interest upto 24% which is consider higher. It should be max upto 12% only. It must be added that if seller cancels the allotment, the entire amount paid shall be refunded to buyer with 12% interest. (Refer page 11, para 35).

(h) It is to be agreed by the buyers that super area given in the agreement is tentative and subject to change upon approval of final building plan/completion. (Page 12, para 38)

(i) The buyer is not entitled to get the name of his assignees substituted in his place. (para 39)

(j) The agreement stipulates the time for completion of project from date of signing of the agreement. Here, the agreement is prepared by seller after 3 years of delay for unknown reasons, which clearly indicates malpractice to cover-up the delay. The time required for completion of project must start from the date of booking. (Refer page 12, para 40 a).

(k) The builder is entitled for extension of time for completion of the project on numerous reasons, for which it is not mentioned that the reasons are valid during which period. These reasons cannot be valid indefinitely. It must be included that these reasons when arisen within 2 years of booking are entitling builder for extension of time for completion of project. (refer page 12, para 40 b).

(l) The buyer has to take over the building within 30 days of offer of possession and thereafter it shall lie on the cost and risk of buyer. (Page 14, para 40 d)

(m) The builder shall not be liable for any defects, loss or damage to structure, finishes, fittings and fixtures after handing over the possession. (Refer page 14, para 40 d) There is no warranty period for the building.

(n) The offer of possession is subject to no default by buyer. This agreement nowhere stipulates that seller must inform the buyer about the default as and when occur. Seller is to be penalised only for the defaults which are duly communicated to him and a time to rectify is given to him as per principles of natural justice. (Refer page 13, para 40 d).

(o) As per the agreement, the seller has always the excuse for defaults / evasion for reasons beyond their control, whereas, there is no scope for defaults on the part of buyer. With every penalty, there must be clause ‘as exception for the reasons beyond the control of buyer’ as catered for SELLER only. (Refer page 14, para 40 e)

(p) The buyer cannot claim for inferior work, defects and deficiency in work after a certain time period. Buyer shall have the right to get the work done as per specifications agreed. There is no warranty period for the building. (Refer page 14, para 40 e)

(q) After taking over the possession, which is compulsorily to be done within 30 days, buyer cannot claim for any defect, deficiency, inferior material, structural defects or damages. (Refer page 15, para 40 f).

(r) The buyer is entitled for compensation if possession is not offered within 30 months from the date of signing this agreement. The reasonable time for construction after booking is 24 months only. All the customers of this project are already entitle for compensation as the booking date being Feb 2011. This term of agreement is unlawful. (Refer page 15, para 40 g).

(s) If the project is abandoned due to force majeure reasons, the buyer is not entitled for any claim except for refund of money. This should be that buyer is entitled for compensation and interest or similar property at other location, if he wishes. (Refer page 15, para 40 h)

(t) The buyer is not entitled for any objection for future development by seller in adjoining units. Here it must be added –‘subject of no interruption in facilities to the buyer’. (Refer page 16, para 40 k)

(u) The company is authorised to raise loan by creating mortgage of the project land without any objection from seller. Here it must be added that – ‘subject of no effect on home loan entitlement /eligibility of the buyer’. (Refer page 16, para 40 l)

(v) All the complaints lodged by the buyer before possession shall be rectified by the company or company shall pay a reasonable compensation for the same. Page No. (15), para 40(n)-

(w) After possession, any statutory requirement is to be carried out buyer. Here, it is to be clarified, that ‘any statutory requirement arisen after possession’ is to be carried out by buyer. (Refer page 16, para 40 o)

(x) After taking possession, the buyer shall have no claim against the company. It should be there that the company is liable for any defects within 2 year of warranty period. (Refer page 21, para 56 b)

(y) A new para is to be added as – ‘ All original rights of buyer shall remain in full force. The buyer is hereby entitled to get information as authorised as per RTI Act and company is laible to provide all information related to the project e.g. reasons for delay in commencement of work, probable date of completion, reasons for no home loan available, reasons for delay in preparation of buyer-builder agreement, any defaults by buyer, any penal interest levied etc to be informed immediately to buyer, failing which, the seller is liable to pay monetary penalty at the rate Rs. 5000/- per default.

(z) There is no penalty on seller is any instalment is demanded/raised before completion of stipulated work as per payment plan.

(aa) All govt levies payable by buyers should be subject to production of expenditure / payment documents.

(ab) Any deposit with seller is to be entitle for interest at the rate 8% p.a. Maintenance security is to be with interest.

(ac) Maintenance services shall be free of charge within warranty period of 2 years after offer of possession.

Unsure Future after investing all hard earned money. I have invested all of my savings in this property, whereas, it is still not sure whether after retirement from Defence Services, I will be able to move in my own home or not. Till date, I have invested more than 22 lakhs and waited for more than 3 ½ years and still there is no guarantee for owning a home. I had booked this floor with an aim of availing home loan thereby saving on income tax and having a home for resettlement after retirement from Indian Air Force. Omaxe Ltd has spoiled my all plans by delaying and non-providing home loan on the property.

Now from national consumer helpline, I came to know about CRADAI and filing this complaint with CRADAI with a hope to have solutions.

I had purchased a floor in omaxe swarnaprastha floors sonepat scheme in Jul 2011. I was informed that buyer builder agreement shall be prepared within 1 month, home loan shall be available within 2 months and possession shall be offered within 1 year. Now agreement is prepared after 2 years, home loan is yet not available and offer of possession date is not provided. However, installments are being demanded regularly. Till date I have paid approx 23 lakhs but PDC is still not clear. Now my request or demands are -

(1) Omaxe Ltd shall pay compensation per month from Jul 2013 onward for delay in offer of possession till offer of possession @ Rs. 5 per sq ft per month.

(2) A fair and mutually agreed buyer builder agreement is to be executed as soon as possible which should include my terms and conditions as already informed or as per amendments indicated in attached buyer builder agreement.

(3) No further installment shall be demanded till execution of buyer builder agreement and provisioning of home loan to needy customers.

(4) Omaxe Ltd shall pay penal interest on the installment money obtained with false statements of completion of work. Refer my attached e-mails.

(5) Terms and conditions relating to club cost, power backup equipment cost, and maintenance security shall be clarified to customers. I am still unable to obtain clarification on what will be my entitlements with payment of club cost, what will be my entitlement with payment of power backup eqpt money and why the maintenance security which has already been obtained is interest free?

(6) Omaxe Ltd shall share customer details e.g. addresses, contact no, e-mail etc.

(7) Omaxe Ltd shall agree for warranty of the building for 2 years after offer of possession.

(8) Omaxe Ltd shall provide any information related to project sought by the customers as authorised vide RTI act. And same shall be agreed in the agreement also. Any default to provide information related to project within reasonable time not exceeding 15 days, shall be penalised @ Rs. 5000/- per default.

(9) Any default by customers shall be informed as and when arises. Any late information more than 1 months shall not be considered as default. Any penal interest due shall be informed immediately and not at the time of offer of possession as surprise to customers. Any late information more than month about default and penal interest shall be liable to be null and void.

Sir I Invested Rs. 40000/- to OMAXE FD Scheme on 14/11/2013 and received the followings :- 1. one FDR certificate no A/24/1113/010812 DTD 14.11.2013 2. PDC of Rs. 40, 000/- chq no 011802 dtd 14/11/2015 ( as return money of my invested amount) 3. PDC of Rs. 639/- chq no. 014341 dtd 31/12/2013 ( As Qtr Payout Interest for Financial Year[protected] 4. PDC of Rs. 1238/- chq no. 014342 dtd 31/03/2013 ( As Qtr Payout Interest for Financial Year[protected] But did not receive any interest with effect from 01.04.2014. Till date I didn't receive any PDC for the period of 01/04/2014 to 14/11/2015 Kindly take necessary action. Regards saswati Deb Dutta Mobile [protected]

Sir,
I have the honour to state that i am a privileged resident of omaxe Happy Homes, Rohtak, Haryana.I have purchased flat no-493-FF, Omaxe Happy Homes, Rohtak, Haryana in Nov, 2013.As i had very good opinion about Omaxe flats.Sir, it gives me pain to inform you that flats are not contructed properly.Modular Kitchen Gates has started hanging and metallic joints are degraded by corrosion.Tiles are not leveled properly.Walls are soaked with water badly.Every month i have to get the walls painted.I request you to visit the my flat and the site immediately as because of few people your company's reputation is going down.I will be very thankful if your officials pay a visit here.

As per our discussion with Amit regarding bill of maintenance & Electric bill, I remind you that we have paid all maintenance & electric bill till date. We have some issue in our Bills:- As you know that we have open our shop on 3rd June 2013 and we don't have any fridge etc in JUNE. Bills on provisional basis:--- 1- 1st month bill (JUNE)- NO READING. 2- 2 nd month bill (FROM JULY TO AUGUST)- 1424 Units 3- 3 rd month...

Hi,

I have bought a near to completion flat in May 2013 from Omaxe Builders, Kalkaji, New Delhi. My tower name is Torre Altus . It was completed since then and there were little work remaining in same.

Since then, they have been continuously delaying the posession of tower which is constantly mentally harassing me.

Every time I call there call center, they say tower will takes 2 months to posession. This is now going for last 4 months now.

Please help me out .

Dear Sir/Madam I had applied in your projects at Omaxe Connaught Place (Greater Noida), Omaxe Plaza (Ludhiana), Omaxe Novelty Mall (Amritsar) & Omaxe Sarv (Agra) in the year 2006 dtd[protected] along with a initial payment of Rs.787229/= paid vide cheque of BOI No. 400355, 400353, 400355 &406534. 2nd Installment of amount Rs. 1529074/- I have paid according to the demand on dtd. 05.03.2007 vide BOI Cheque No’s 275843, 275842, 275862...

I have purchased a flat from Omaxe limited in their Sonepat project. The company has charged me interest for minor delayes in payment such as 2-3 days. The company now has delayed the delivery of Club for which they have already collected construction charges. I need interst on the money paid for club charges and also a final deliver date of the functional Club.I have filed a written complaint but there has been no reaction from any official. There are no details of how to address this issue despite multiple follow up with their customer care Regards Sushil

Dear Sir,

This is in continuation of my discussion with Ms. Jyoti Bhalla and Mr.Shantanu at Omaxe's Lucknow office at Cyber Tower.

I would like to bring to your kind notice that i have booked a service apartment in an upcoming project Omaxe Avenue at Lucknow and have already paid 70% of the amount.

A few days back,during my visit to the site, i found that the work had stopped and the guard informed me that no work has been going on for the last 2 months and it is just 40% completed.

Also on meeting the marketing personnel at their office,a few weeks back,i was offered a service apartment in the same building(Omaxe Avenue) on the same floor as already booked by me, with 18 months of payment plan.

I would like to know that how was i promised the delivery of the apartment in December 2013 and taken 70% of the payment.

May i request you to kindly get my payment plan rearranged in accordance to the new offer given to others and in tune to the work in progress at the site.

I would also request you to give me a tentative time frame of the allotment of my property.

In spite of repeated promises by their Ms.Jyoti Bhalla, to stop the payment reminder SMS and letters(with the threat of forfeiting my earnest money and cancelling my booked unit), the letters haven't stopped,causing mental agony to all my family members.

Please do the needful at your earliest and oblige.

Thanks and Regards,
Vikram Rupani

+[protected]

Dear Sir,

This is in continuation of my discussion with Ms. Jyoti Bhalla and Mr.Shantanu at your Lucknow office at Cyber Tower.

I would like to bring to your kind notice that i have booked a service apartment in your upcoming project Omaxe Avenue at Lucknow and have already paid 70% of the amount.

A few days back,during my visit to the site, i found that the work had stopped and the guard informed me that no work has been going on for the last 2 months and it is just 40% completed.

Also on meeting the marketing personnel at your office,a few weeks back,i was offered a service apartment in the same building(Omaxe Avenue) on the same floor as already booked by me, with 18 months of payment plan.

I would like to know that how was i promised the delivery of the apartment in December 2013 and taken 70% of the payment.

May i request you to kindly re arrange my payment plan in accordance to the new offer given to others and in tune to the work in progress at the site.

I would also request you to give me a tentative time frame of the allotment of my property.

In spite of repeated promises by Ms.Jyoti Bhalla at Omaxe Office,the reminder SMS and letters ( with the threat to forfeit earnest money and cancel my booked unit) have not stopped. This is causing mental pain and torture to my family.


Thanks and Regards,
Vikram Rupani

+[protected]