OneAssist Consumer Solutions Complaints & Reviews

SR ID 23870063

I AM UPDATED SINCE LAST 15 days.
Every time they want a new things to upload. Now they wanted to upload a new affidavit..

My name is Midhun Mohan M, and I purchased a laptop from Flipkart on January 11, 2023. Along with the laptop, I also purchased complete protection insurance worth Rs. 3, 819 that covered accidental and liquid damage. The laptop was delivered to me on January 13, 2023, and I have attached the supporting documents for your reference.

On April 1, 2023, while I was traveling from Chennai to Trivandrum on a train, a bottle of water spilled over my bag and seeped into the laptop. Since then, the laptop has not turned on. I immediately contacted the OneAsist toll-free number and followed their instructions to download their app and upload the necessary images and documents.

However, despite explaining how the water spilled over the laptop, various OneAsist executives kept asking me pointless questions. I grew increasingly frustrated.
After that when I had escalated the same on the social media they agreed to collect the laptop and collected the same.

After that they said that the laptop is on total damage category and they cant repair and transfered me half of the invoice amount and when I asked about it they are saying that this is mentioned on the Terms and Conditions. I dont know whether they have damaged any components for making repair cost higher.

Furthermore, upon researching
further, I discovered that my claim had been rejected with no valid explanation. This is highly disappointing and unacceptable, as I had paid for the complete protection insurance precisely for situations like this.

When I have checked about this company on other websites, almost all the consumers are got cheated from them and all are giving negative reviews for the company.The documents supporting all this attacted below.

I kindly request that you investigate this matter and provide a solution as soon as possible. I am seeking total compensation for the repair or replacement of my laptop, which should be covered by the insurance policy that I had purchased.

Thank you for your time and attention to this matter. I look forward to hearing back from you soon.

On 1st October I was booking a gas cylinder from my Mobikwik wallet. After the booking was done there was a popup informing that I had enrolled in the oneassist wallet assist plan and a sum of Rs 79 was deducted from my account without my consent

I had purchased a Hitachi airconditioner alongwith Oneassist 3 years extended warranty from Tata cliq on March 2022.
After that Oneassist asked me to activate with the code for the extended warranty, but I don't had received any activation code. I asked Oneassist through reply email to send me the code for it, but they don't and I forgot it.
After completion of one year Hitachi asked me to purchase their warranty further but I denied as I have a already one (one assist ) for that.
On the month of September 2023, the airconditioner started malfunctioning and I tried to register a service request under the extended warranty, but surprisingly there is no option for me in their system.
Then I contacted to the one assist customer care service and explained them the issue I faced and requested them to start repairing it.
But next day they told me that they found in their system that extended warranty will start after 3 years once the original manufacturer warranty will expire.
Then I send a email with attachment of the warranty card showing the warranty from the original manufacturer was expired.
The same was vetted also from Tata cliq.
But now they told me over phone that I had written in their system that extended warranty will start after 3 years.
Then I forwarded them the request email for the activation code, which I didn't receive as of now.
Now, it's clear from the above facts that they never send me any activation code and neither it was activated from my side.
Tata cliq also agreed that the airconditioner warranty is for 1 year.
But one assist claims, as it was written in their system that extended warranty will start after 3 years. So, don't do anything now.
My question is who activate it that extended warranty will start after 3 years, which is completely wrong. Tata cliq or myself didn't do this.
So it's a clear case of dis- trust, brich of contract and misleading.
Therefore, requesting you to take action and resolve it ASAP

I purchased a headphone in may 2022 and taken the extended waranty from the fraud company oneassist and when i contacted them in aug 2023 for claiming my warranty, they said "we are sorry, we can't proceed with your request"....

I purchased a Google Pixel phone from Amazon India and got in insured with One Assist. Recently my phone fell and front and back panel was damaged. I sent it for repair. they denied claim saying it is overseas model even though I purchased in india. Moreover they damaged it further. The screen was attached to main body when I gave the device and phone was working. Now the screen is detached and phone not working. they say they will do nothing...

Please note when I started my TV on[protected], it did not start. I do not know what is the problem. Your technician will have to look into it. Kindly do the needful. It was purchased in April 2022 . Now it is under 3 years extended warranty with OneAssist Consumer Solutions.

Arjun Sipahimalani
Mobile [protected]

Please note I purchased SONY led tv in April 2022. I took 3 yrs. warranty
from the shop. They executed it through OneAssist, valid from 2023 to 2026.
It was confirmed through sms on[protected]. On[protected], I made a complaint about my tv not working. It was rejected stating that my claim has been closed. Reason : IC reject undefined. when i contacted on [protected], I was told to contact my shop ARCEE. It appears that Arcee shop is closed since last month. I would like to know why my complaint is not entertained. I have taken a valid insurance for my tv.
Arjun Sipahimalani
Mobile [protected]

Hello Sir/Mam
Actually I am victim of the online fraud of 833000 Rs. from my HDFC bank account no. [protected] Branch Name - sector 37 chandigarh on 7 and 8 may 2023. Actually It was the scam with me to Invest the money by unligal fraud way by scammers in PNB and Yes bank account. I file the FIR in police station with FIR no. 0142 in dehradun in Rajpur police station Under section 420. Also I file the case in CGM court againest scam.Police is on the way to investigation.
I have the complained in RBI and HDFC bank also already. But the money is not recover. I have the Insurance with oneassist Insurance company with customer Id 12463494 and shared the all details in multiple requests. Membership ID : [protected] and Sr. No : 20070239. But Sir the Oneassist did not recover any claim for me and rejected my claim with rejection letter.Please take a action againest him and help me for the claim.

I bought an asus chromebook from flipkart same time i also one assist complete protection plan for 3 year. After using 2 year my chromebook display broken. I raised request for claim they denied. I m not satisfied with there reason for rejection i want to complain

One assist has been providing me with their annual plan worth Rs. 1, 399/- pe year starting from 10th Jan'2020.

I had never applied or given approval/consent for such a coverage niether to one assist nor to IndusInd Bank.

Attaching screenshot for the same where it clearly mentions that it was bank induced sale (which means no consent/ approval was taken from me).

Membership number:[protected]

I would like to claim a refund of Rs. 5, 596/- (1, 399 *4) that has been deducted from my account since 4 Years.

It came to my notice today 11th July, 2023.

I received a call from axis bank today. They told me this for my card protection. Without
My permission they took my 2599rs from my debit Card. Then I call to axis bank they told me this is another service. So we can't help you.

I just want to deactivate this service and refund the money. Otherwise I will also no more as axis Bank customer. Thanks

Worst service provider.. took membership on feb 2013..membership number [protected] later denied to repair product also more than 5 months money not refunded

On[protected] they've debited 2599/- without my knowledge and I didn't give any permission so please return it back. I don't have job and I can't move e further

Hi Team,

I have purchased realme 43inch Tv with one assist in policy from Flipkart on 6th aug 2022.

Now I have applied for accidental claim wherein as policy document and inspection report i m eligible for claim, but company instead if repairing offer 50% cost of repairing.

While I called in customer care they informed me that terms and conditions mentioned in website and policy that 50% value...

When i bought my protection plan there was no information about it that you have to at least 18 to avail the insurance (at the time of buying it), and now when i am 18 plus and i am trying to claim it they are rejecting my request by saying that you are an underage customer even though i am not at the time of incident. So basically it was all waste for me to buy this protection plan and i wasn't even informed about it.
I want them to accept my claim and fix my device as soon as possible because i have all my important data on the device.
Relationship number is 19170296
Complaint number: #20270710

Customer executive called me and says You have cc 2.5L limit increase available so you update following my commend and your CC amount will be increase and im also doing follow hes comment but finally 2199 rs debited my cc . finally i realized this is not limit upgrade process this is card protection app scam . i dont want this service i want my money back Rs 2199
note " This is a card protection app but he's scam to purchase membership" what a difference scammers and you i want my money backor i have a voice records between me and Your executive representatives voice conversation defiantly i will give complaint against you in cyber crime..

relationship Id : 23632415

SR Number:19941503
The technician came with a damaged cooling coil which he said got damaged on his bike. I emailed your team and explained everything and also emailed the pictures and video of it, however the response was that I need to raise a new request because the current request is closed stating that the customer refused the service. The request was closed without taking my consent or speaking to me which clearly shows the inadequate approach towards the customer service.

Actually took plan gadget service plan, for 5 appliances, in 2022, but got a call 4-5 days before from ur customer care lady, do u want to proceed with the plan, I said I don't use it, i
Don't use it, cancell my plan, till amount autodebited from my account, without intimation, I dont understand if I m saying I don't want ur plan still u people forcefully give the plan. I have cancelled ur plan, please refund my amount deducted 999rs as early as possible, otherwise I will have to forcefully file a complaint against ur company.

Thanks & Regards
Santosh shetty

Hello sir I am Eshant kumar from Prayagraj yesterday morning 10 am i was Riding bike when i reached my home and check my cell phone 1099 amount debited from my bank account..
I don't purchase any plan of one assist plz help me sir and refund my money..