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One97 Communications Customer Care
One97 Communications Ltd.
Customer satisfaction rating: 8%
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723
COMPLAINTS

One97 Communications Customer Care

One97 Communications Ltd.

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Address
B 121, Sector 5
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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285
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114
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89
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51
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90
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62
+91 80 4123 7197  (Bangalore)
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72
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63

Fax:
Fax:
+91 12 0477 0771  (HQ)

Additional info
Corporate Headquarters
B 121, Sector 5, Noida 201301
Tel: +91 12 0477 0770
Fax: +91 12 0477 0771

Mumbai
4th Floor, Enterprise Centre, Domestic Airport, Next To Orchid Hotel, Vile Parle East, Mumbai 400099
Tel: +91 22 2613 3197

Bangalore
144/533, 2nd Floor, 22nd Main, 150 Feet Ring Road, HSR Layout 1st Sector (Agara), Bangalore 560102
Tel: +91 80 4123 7197

Chennai
2nd Floor, Balammal Building, No 33, Burkit Road, T Nagar, Chennai 600 017
Tel: +91 44 2435 0197

Kolkata
6th Floor, Eco Station, BP 07, Salt Lake, Sec-5, Kolkata 700091
Tel: +91 33 4000 5197

International
Kenya
Lr No. 209/638/1, 12th Floor, Pension Towers, Loita Street, PO Box 10032 00100, Nairobi, Kenya

Bangladesh
Premises # 3, (Boshoti Dream), Flat: B#6, Room No: 1, Road-20, Gulshan-1, Dhaka-1212, Bangladesh

Dubai
106, 1st Floor, Building No. 11, Dubai Internet City Dubai, UAE

Nigeria
Adol House 15, Cipm Avenue, Alausa Ikeja, PO Box 4929, Lagos, Nigeria

View More Information...

Customer satisfaction rating
8%
Complaints
723
Pending
0
Resolved
57
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

One97 Communications related photos (521)

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One97 Communications Complaints & Reviews

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 Nita Gupta
What the hell team support i have complaint an hour back and it's showing that resolved but still not received my amount plz don't cheat the customer yaar really fade up of typing the complaints again and again all the paytm member be supportive not irritating plz credit my amount my mobile number is [protected] plz plz request u all i have no more patients and dond delete the complaints without solving it.


Amount deducted twice from my account

Complaint Status


[Dec 05, 2016] One97 Communications customer support has been notified about the posted complaint.
Updated by Nita Gupta Dec 04, 2016
On dated 3/12/16 I have credited 3500/- amount to paytm wallet but the amount has been deducted twice from my account I tried to call the customer support number but all numbers are bullcrap not helpful at all so I am just requesting to credit my amount 3500/- I am waiting for your reply so pls credit the amount ASAP and from now never cheat your customers like this not good at all and my number is [protected].
Updated by Nita Gupta Dec 04, 2016
Yesterday i have credited 3500/- to my paytm wallet and i got an otp i tried with that otp after that it was showing that the amount didnt get credited to my wallet and i tried once again and that time amount got credited but it was debited twice from my account i got an msg so i want to say that please credit the amount of 3500/- which has been debited twice to my account ASAP. regards nita my number [protected].
Updated by Nita Gupta Dec 04, 2016
hey all still no reponse
Complaint comments  Add a commentComplaint category Credit Cards

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     Rakeish Kumar
    Dear Sir/Madam
    On 2nd of May I received a call from your office that I have won bajaj motor cycle in Idea season 8 contest. Thereafter, I completed all the formalities. Then I was asked to sent a demand draft of ₹12900/- and I sent a demand draft of ₹12900/- to your office in 10th of August. Thereafter, I again and again contacted your office through Email and on 14th October I received the following message:

    "We are raising the PO to the vendor we will confirm once it is done."

    Thereafter, no response from your office has been received. Kindly look into the matter.
    Thanks
    Rakesh

    Complaint Status


    [Nov 30, 2016] One97 Communications customer support has been notified about the posted complaint.
    Complaint comments  Add a commentComplaint category Lottery and Sweepstake Emails

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       mumbaidude
      Paytm says money was transferred to my bank account on 234th from my wallet.However my bank denies any knowledge of the transfer.Transfer id provided by paytm not acceptable by my bank.Despite repeated ticket opened & escalation to grievance officer, no steps taken by Paytm to release my funds.Their helpline[protected] is a robot which tells us to mail at paytm/care though no response, no humans seem to be working for this company

      Complaint Status


      [Nov 28, 2016] One97 Communications customer support has been notified about the posted complaint.
      I order one mobile from paytm for giving gift to my daughter on Diwali. But after Diwali I received a message that your order has been dispatched. But when I conform from my daughter she told me that I have not received any parcel. Then I complaint to paytm as well as delhivery courier partner of paytm. After complaint 3to 4 times delhivery courier sent me delivery proof but on that there was some fraud signature. Then I complained it to both but after 2 month there is no response. I am very worried.
      Kindly help.
      My order no. [protected]
      My complaint ticket no. 09142776
      I have Videocon D2H HD set top box. But from last one month it is not working. I have booked many complaints through mail/phone. But every time they says within 48 hrs. Problem will be solved but till now problem is not solved.
      Kindly do needful to solve my problem.
      My customer ID 34128132
      Reg. mob. No. [protected]
      Regards
      Deepak jain
      Complaint comments  Add a commentComplaint category Online Shopping

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         kushal shah9200
        Dear,
        I'm purchase lenovo laptop 310 on paytm via sbi credit card at 9th, Nov.16. But product is defective and deal of laptop threatening on call I'm replace laptop in onetime than after we are not replace it. Therefore I'm cancel my order on 14th Nov.16. So many time I'm sent mail for refund my money.
        They are reply me we are working on your complaint. There are not give me proper answer and not give me proper day when they refund it.
        please help me as soon as posible
        my mobile no is [protected]

        Thanking you.
        KUSHAL SHAH

        Complaint Status


        [Nov 23, 2016] One97 Communications customer support has been notified about the posted complaint.
        Complaint comments  Add a commentComplaint category Laptops / Notebooks

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           Rakesh Jonnala
          I saw an offer on a website saying that if i pay through paytm i will get 100% cash back. then i paid through paytm but i didnt get cashback and when i reported it to them, they didnt even replied. i mailed them twice til now no response. this s not a right way to treat a customer. i didnt expect this from paytm. poor customer satisfaction. i think you gonna loose valued customers if you do like this

          Complaint Status


          [Nov 21, 2016] One97 Communications customer support has been notified about the posted complaint.
          The product amount 6995 was deducted from my bank account on 30th November 2016, but the site from where i bought the product againt these money would not received money from you.
          Here i send my copy of sms from bank.

          Complaint comments  Add a commentComplaint category Food

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             Dheerajk
            Hi,

            Kindly stop the payment from this unauthorized Merchant mentioned below. This is a fraud Merchant. Request you to revoke the transaction. Because of these fraud Merchant, people won't buy things online.

            Merchant no-[protected]
            Amount sent- Rs 4832

            My registered number is [protected] in paytm

            Kindly do the needful the same on priority

            Regards,
            Dheeraj /Rahul
            [protected]

            Complaint Status


            [Nov 19, 2016] One97 Communications customer support has been notified about the posted complaint.
            Complaint comments  Add a commentComplaint category Mobile Handsets

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               anshuman 1974
              I visited Paytm office in Sector-6, to find rude behaviour staff starting at the entry point.

              I went for Business development with Paytm and asked at reception to guide, wherein they did not entertain and said we dont know anything and used absured language.Upon requesting for contact number in order to fix prior appontment to avoid waiting, they say we dont know anyone in office and Number

              Complaint Status


              [Nov 10, 2016] One97 Communications customer support has been notified about the posted complaint.
              Complaint comments  Add a commentComplaint category Other

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                 ummittal
                I ordered a intex power bank from paytm and which is not working properly. First they approved my return request as the policy of 15 day return i return it by the courior and gave 300 rupees to the courior. And now after 13 days they cancelled my return request and they denied to refund it. I mailed the company many times but they dont give positive response. Please solve this issue, i m so frustrated by that company.


                Refund not issued by the company
                Refund not issued by the company
                Refund not issued by the company
                Refund not issued by the company

                Complaint Status


                [Nov 02, 2016] One97 Communications customer support has been notified about the posted complaint.
                Complaint comments  Add a commentComplaint category Electronics & Appliances

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                   Umang Deva
                  There is one bug in their software but they did not accept it.when you book any flight then if you select any date and refresh the page and again select the same date then if your cursor touched above date you are selected then wrong date is selected. i called them multiple time they also accept issue is there .they have to check with their technical team, but there is no response.


                  Flight ticket

                  Complaint Status


                  [Oct 10, 2016] One97 Communications customer support has been notified about the posted complaint.
                  Complaint comments  Add a commentComplaint category Online Shopping

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                     deep sen
                    Wallet upgrade request has been raised, the request is pending for the last two months. Every time issue is raised only auto-generated mails are received, the customer care IVRS has no option to speak to the customer care executive.
                    The ticket 05925599 is the original ticket number, all the related concerns have been pertaining to the wallet upgrade issue.

                    Complaint Status


                    [Oct 02, 2016] One97 Communications customer support has been notified about the posted complaint.
                    Updated by deep sen Oct 02, 2016
                    nobody from paytm has contacted me as of now.
                    Complaint comments  Add a commentComplaint category Other

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                       tbindal09
                      Hi,

                      Some unknown person has used the card details of Beena Bindal (my mother) and purchased something from your portal. The transaction detail is as follows:

                      28 Sep 2016 One97Communications/260809

                      The amount deducated is Rs.9751

                      Please take appropriate action and cancel this order so, that I can get my amount back.

                      Thanks in advance.

                      Complaint Status


                      [Sep 30, 2016] One97 Communications customer support has been notified about the posted complaint.
                      Updated by tbindal09 Sep 30, 2016
                      Please help on this on priority. Thanks in advance.
                      Updated by tbindal09 Sep 30, 2016
                      Please cancel if any other order you found with the account number[protected]
                      Complaint comments  Add a commentComplaint category Banks

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                         topper last
                        Hi everyone,

                        I am really shocked and disappointed to know that i have been duped into playing a fraud game called "car hi car competition" conceptualized, organized and hosted by one97 communications ltd.in association with vodafone india. After
                        The last date of the play i was eagerly waiting for the winner announcement... To find out i sent a mail to [protected]@one97.com only to be let down with their indifferent replies (To only few) and no replies to many mails sent. I played around for nearly rs.3000.. All in vain... Such a loss.. (Sigh!). Dear all who wish to participate beware that these competitions are nothing but scams to loot. So do not get enticed and fall prey.. Just ignore any messages from 50404,, 545450 etc all such series number..

                        Complaint Status


                        [Sep 26, 2016] One97 Communications customer support has been notified about the posted complaint.
                        Complaint comments  Add a commentComplaint category Telecommunications

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                           nagaraja cr
                          Dear sir,

                          This is to bring to your notice that following fraud transactions was happened in my credit card. The following are the transcations in my sbi card ending with last four digits:xxxx xxxx xxxx 5248 and in my addon card number: xxxx xxxx xxxx 5255.

                          Transcation numbers are below which is given by sbi credit card.

                          A) 080282

                          Please do not accept the above transactions and kindly reject. Do not present for payment.
                          I have also lodged the police complaint and also blocked my credit cards.

                          Sbi credit card division informed me to forward these details to your end for not to present for payment.

                          Kindly do the needful and revert me with your positive reply.

                          Regards
                          Nagaraja cr

                          Complaint Status


                          [Sep 25, 2016] One97 Communications customer support has been notified about the posted complaint.
                          Updated by nagaraja cr Sep 25, 2016
                          pls reply immediately
                          Complaint comments  Add a commentComplaint category Credit Cards

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                             r vijayakumari
                            A sum of rs. 5000/- twice transacted from my sbi cr card
                            total amount rs.10000- (2 transactions of rs.5000/- each).today afternoon.
                            my cr card was used twice fruadulently and and when I received the message
                            i came to know about it. please help me out to reverse the cash to me .
                            please stop payment of the above transacation and pay back the amt to me

                            Complaint Status


                            [Sep 24, 2016] One97 Communications customer support has been notified about the posted complaint.
                            Complaint comments  Add a commentComplaint category Unauthorized charges

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                               Niraj Kothari
                              Hello sir

                              I had bought "amosta eduone 7d2a tablet 4gb (Red)" from paytm with order number [protected] on august 8 2016 8:26 am by paying the quoted price rs.35. But the order was held cancelled the next day, saying it was declined by the seller.
                              Although, money was refunded but my order was cancelled and i feel cheated for the same.
                              So i request you to kindly look after the matter and do help me to get the justice.

                              Thank you.
                              Niraj kothari
                              Paytm registered number - [protected]
                              Paytm email id - [protected]@gmail.com


                              Order cancelled,after successfully placing the order

                              Complaint Status


                              [Sep 20, 2016] One97 Communications customer support has been notified about the posted complaint.
                              Complaint comments  Add a commentComplaint category Mobile Handsets

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                                One97 Communications — Fraudulent transaction occurred in my ATM Debit Card in 06.09.16.

                                 Gyanav pathak
                                Dear Mr Vijay shekhar Sharma ji,

                                I would like to inform you that a Fraudulent transaction occurred in my ATM...
                                Complaint comments  Comments  (1)Complaint category Banks

                                One97 Communications — About my order

                                 Smarty Madhav
                                I ordered a wrist watch from Paytm. And when my order is delivered to me, I found the box empty. Now I am trying to contact...
                                Complaint comments  Comments  (2)Complaint category Online Shopping

                                [Resolved]

                                 ramrati
                                Please take action against one 97 communication why this communication deduct my money R's 1091 from my SBM account and I purchased grocery through big basket via paytm and why this happend R's 1091 is very big amount for me so please soon refund money from one 97 communication please inform me immediately this is totally fraud .paytm says goli dena band karo but usne goli kaise diya koi kaise trust kare agar wo action nahi lege
                                Complaint marked as Resolved 2016-09-03 21:32:48
                                My order no MMO 14775069300816 email id [email protected] phone no 932241908 I purchased grocery from big basket on 30 september time between 12.45 to 1 pm via paytm so please refund my amount in my account immediately

                                Complaint Status


                                [Sep 03, 2016] One97 Communications customer support has been notified about the posted complaint.
                                Updated by ramrati Sep 03, 2016
                                I purchased grocery via paytm on 30 September between 12.45 to 1 pm my order no of big basket is MMO[protected]
                                Complaint comments  Add a commentComplaint category Online Shopping

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                                  One97 Communications — Unknown transaction [Resolved]

                                   Rohit1%
                                  I have to to say that there is a unknown transaction of Rs.12896 is held from my account at the name of One 97communication....
                                  Complaint category Banks

                                   uvhabib
                                  Maine 12 aug ko interview dya tha but manager k selection karne k baad mjhe bola gya k mail ayega joining k lye. But 15 days ho gye lkn aj tak call ni ayi h aur mjhe ye smjh nni a raha h k kis base pe mjhe reject kiya... HR se cmpny me baat ki to bolti h k manager ke select karne se kch ni hota h aur b parameters hote h rejectn k lye. But mjhe ye ni smjh a raha h k fir final round manager q lete h jb unko select karne ka right ni h...mere pas koi refernc ni h islye mjhe joining ni di gyi but jinke pas refernc they unka direct manager round ho raha tha. Yar ap log fir walkin q likhtr ho site pe. Manager ne ok b likh dya tha resume pe...u people r cheater

                                  Complaint Status


                                  [Aug 30, 2016] One97 Communications customer support has been notified about the posted complaint.
                                  Complaint comments  Add a commentComplaint category Job & Career

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