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One97 Communications Complaints & Reviews

www.one97.com

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Updated: Jan 21, 2026

Complaints 1249

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105

Unresolved

1144

Bad 😕 It seems that One97 Communications has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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One97 Communications reviews & complaints page 36

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I have ordered food from domino's last night.. The payment had been done and the money got deducted and payment had been done at ' one 97communications limited' from my account but the order had not been placed.. The swiggy customer care support is saying to contact with the bank because the order was not placed.. So please check and make the refund as soon as possible.
Reference no:[protected]

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Address: BE-165, Sector 1 , Slat Lake City, Kolkata, West Bengal, 700064

Website: One97 communicator.

Hi, yesterday i have paid my electricity bill of rs 2635 to wbecdl through paytm and the money has been debited. But my bill is still pending.
The reference id is ref#igagyarec0.
I will share the screenshot and part of msg.
"thx for inb txn of rs.2635.0 frm a/c x6354 to one97 comm... Ref#igagyarec0 on 06sep19."

Can you complete the transaction.

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A

Antriksh Nagar

from Mumbai, Maharashtra

Sep 9, 2019

I have booked a train ticket on 5th September 2019 from Dimapur Station to New Tinsukia Station in irctc rail connect app through payment gateway one97 communications but transaction go failure (Ticket not booked ) and money debited from my account.
Please refund my money as soon as possible...
Money to be refunded-650/

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Sir/madam,
On dt.31.8.2019 booked a train ticket. Amount rs. 1436.76 has been deducted from my card but irctc has not received payment hence they have not book my train ticket. After that i have booked another ticket from direct irctc site and also payment mode has been. Changed and i got train tickets of various dates of. Y travel.

You are request to revert my payment and credit in my card.

Thanks

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Address: Dis Aundh Pune-67, Pune, Maharashtra, 411067

To
The MD, Director, Manager, Customer care
ONE97 COMMUNICATIONS LTD.

Dear Sir,

Main apna Dish TV ko 399/- se SBI net Banking ke madhyam se dinank 27/08/2019 samay dopahar 12.48 pm par Recharge kiya. Mera Rupya bank A/c se deduct ho gaya aapke account me "ONE97 COMMUNICATIONS L." lekin mera Dish TV ka recharge ka koi sms nahi aya.aur dish tv ko payment nahi mila mera Dish TV ka VC No. [protected] hai

Kripya aap se nivedan hai ki aap jitna sighra ish samsya ka samadhan kare.

Dish TV Account Name: Babaso Shripati Patil
VC No. : [protected]

Details of Transactions
VC no.: [protected]
Payment amount: 399.00
Transaction id:[protected]
Transaction Date:27/08/2019
Bank/ Wallet Name: SBI Net Banking

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R

Ramen malo

from Mumbai, Maharashtra

Sep 3, 2019

I booking a durby match ticket on sunday of 1st September. But my ticket i not get. My booking status not confirmed. But ticket Price duducted my bank a/c Rs. 107.80/-. Please send my ticket as soon as possiable

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Address: 413512

My train was Fully cancelled due to floods.But till date I have not received the refund amount. The ticket was booked through paytm using UPI payment gateway of paytm. I asked IRCTC and they provided me the following data stating that Refund is issued on[protected] and will credit in my account within 6 -7 days. Today is 10 th day but still payment is not credited to my bank account. Now IRCTC told me to contact one97 communications regarding this issue. But unfortunately any of their phone number is not answered/responded by them . The email id shown on www.one97.com is also not replying.
Following are The Refund order details sent to me by IRCTC on email
PNR: [protected]
Transaction Id: [protected]
RFND AMT 2525.0
STATUS - REFUNDED
SETTLEMENTID - [protected]
ACTUAL REFUND DATE - 17-Aug-2019
REMARKS - RDS Refund TopUp
RFND TYPE - Refund for Cancellation
BANK RFND TXN ID - [protected]

Aug 28, 2019

Complaint marked as Resolved

Today at 12.30 AM I received my Refund Amount from Paytm to my bank through UPI gateway.

One97 Communications customer support has been notified about the posted complaint.

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M

Mitul valand

from Delhi, Delhi

Sep 3, 2019

Money deducted for my account bot not received other side please solve

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Address: Flat no 8, 22 vivekananda park, 700082

Dear sir

It is very setback to inform you that through your payment app one 97 communication, someone has fraudulently withdraw rs. 5000/- from my bank of baroda account no [protected] on 24/08/2019 at the time of 10:28:07 at pos tid-[protected], ref[protected].
We request you to refund the same

Sudhir prasad
Haridevpur kolkata
[protected]

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Address: Meerut, Uttar Pradesh, 250002

Dear
Maine ek payment ki thi tata aig me jisme paytm ka bill desk khul tha wo payment tata me bhi nahi gayi na hi mere account me wapis ayi hai payment date 11/07/2019 thi aur maine apne bank se bat ki toh unhone kaha humari taraf se payment sucess fuul hai

Payment id :[protected]
Payee id :[protected]
User id : 85712176
Consumer code :[protected]
Payment amount : inr 23499.00/-
Date of payment : 07/11/2019
Payee name : one97 communications limited
Bill reference information :[protected] payment remarks ins pat

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Address: Thiruvananthapuram, Kerala, 695521

Sir,
I had cancelled a IRCTC Ticket on 18 th August 2019. I have paid tickets through Paytm gateway usung credit card. IRCTC issued refund to paytm ( Refund reference no : [protected]) date of refund issued on 18 August 2019. Refund amount is Rs. 1820/-
.Refund amount didn't credit back to my creditcard yet. Please make needful action regarding this transaction

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M

Mahaprabhu

from Bengaluru, Karnataka

Aug 29, 2019

I made a payment to NGO.
reference: BIL/ONL/[protected]/One97 Comm/201
[protected].
would like to know who is the receiver

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An amount of ₹2000 was debited from my sib account but the registration was not successful. The payment was made in favour of the institute of chartered accountatnts of india for articleship registration fees. The amount has not been credited back. The payment was made on august 13th. Please kindly initiate the refund. Its been more than 10days now

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Address: 121 B block sector 5 noida, Gautam Buddh Nagar, Uttar Pradesh

Please refund my money. On date 16.8.19 a deduction is taken from one 97 communication l noida rs 9999 +9999+9999 has been deducted from my account. I was shoked that how this was possible. On that day didn't eat anyting i got very dissapoint tereafter i seached for this company and i got some little information about this... Kindly i request u to refund my money on
A/c [protected]

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I have ordered a phone as per the offer and paid rs.2499/- on 10.08.19. But not now i have received the phone or a mail. On verification i know that the payment was received by you through pay tm. The related transaction reference i have received is[protected]. Please give me a reply at your earliest. If any additional details required please inform me by email.

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Address: AURANGABAD, 431103

Sir my homeLight bill paid by online through your company one97 communications on 4 Aug 2019 Rs.640 for consumer no[protected] Billing unit 4578 Chawani Aurangabad.
This bill not transferred on my MSEDCL account or not refund to me .Re 640 deducted from my account.so make payment to MSEDL OR REFUMD THE MONEY.
Please transfer the money or refund me.
Mobile no. [protected]
magarb.[protected]@rediffmail.com
Thanking you.

One97 Communications customer support has been notified about the posted complaint.

Aug 16, 2019

Updated by Magarbk Company replay that your complain is small so we will not resolved.company negate the complain .so register again complain this is not according to rule and regulation..

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Address: Sirsa, Haryana, 125102

I am an idea customer mobile no [protected] and repeatedly money is being deducted from my account. I have not downloaded anything from internet but still i m getting message from iz-ideacms mentioning that...
Dear customer,
Thank you for downloading sports from one97. You have been charged rs. 5. Your balance is rs. 19.73
I don't know what to do now.

One97 Communications customer support has been notified about the posted complaint.

Aug 10, 2019

Updated by ajayarora1111421 Why are you not answering

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S

sailaja ganji

from Delhi, Delhi

Aug 12, 2019

I have made an online payment of Rs 29017 through PayTM link provided by the authorities to whom the payment has to be made by me. The amount was deducted from my account vide reference number[protected]IGAGSVEZE4. But the final receipt was not generated and as a result the dues remained unsettled. Please resolve the problem.

ಚ

ಚಂದು ಗೌಡ

from Mysore, Karnataka

Aug 12, 2019

Payment Ref no[protected] yesterday shows great iindian mega sale i booked mobile amount is 1499 i pay online order id[protected] where it shows what about my payment

ಚಂದು ಗೌಡ's reply, Aug 7, 2019

What about my payment detail

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I had ordered shirt from paytm mall order no.[protected] and paytm has send message to me 2 days ago that your product will be delivered today and yet now i haven't received my product and in message paytm has given the delivery boy phone no. I contacted him his nature was very rude and is saying that i'll not come today and my awb. No. Is [protected]
I had got very very rude behavior from the delivery boy and paytm is giving worst services to me im complaining daily to paytm agents but they are saying we'll deliver it don't worry what's this i'm waiting for my order since last 2 days and till now i haven't received my order.

And delivery boy mentioned wrong entry in the books that delivery attempted but i'm at home since last 2 days no one came here to deliver order what's this matter.

Please help me please

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My account is debited an amount 5310 /- on 3-8-2019 without booking anything. My account number is [protected]. My bank is sbi areekode branch of kerala having cif no.[protected]. This fund is very much important for me.
Reference no.[protected]... Please credit the amount as early possible... If not done i have to complain against you... Please credit the amount back

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M

Mitesh diyoral

from Noida, Uttar Pradesh

Aug 9, 2019

Please provide and information for transaction done on 18 july 2019.

Rs 5227
INB/[protected]/one97communications limited (ccavenue)
Please provide the destination account details asap.
My Bank account is Mahi Enterprise, with axis bank current account. For any other query you can call me +91-[protected]. Or write us m.[protected]@gmail.com

J

Joelmon

from Mulbagal, Karnataka

Aug 16, 2019

I was registering myself as an article assistant with Institute of Chartered Accountatnts of India. ₹ 2000 was deducted from my bank account but the registration was not successful. The amount has not yet been credited back to my account. Please clarify. When i tried registering again I was asked to make payment again.

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Address: flat no - 301, sai wisteria by dsr builders, kakateeya hills, Hyderabad, Andhra Pradesh, 500033

Hi,

I had made a bud travel booking from paytm app and when i tried to cancel the booking it is showing error. I reached customer care to cancel the booking and they raised the complaint and assured that the ticket will be cancelled and full amount to be refunded to my wallet - case number :[protected].

It has almost four weeks and no response from them.

Mobile - [protected]
Sai sandeep s

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T

Thoothukudipearl

Aug 12, 2019

Please make a earliest credit of Rs.717.
I have send the maximum possible
Details from my side.

Thoothukudipearl's reply, Aug 11, 2019

Till now my account not credited with717 rupees.please do something.

S

Sudhir Sekhsaria

from Kolkata, West Bengal

Aug 12, 2019

Sir
i sudhir sekhsaria owner of kk sekhsaria impex llp would urge you to provide me the payee details for the payment made through your payment portal on 01.07.2019 .Details of amount debited from my account no[protected] ofsbi kolkata are:21127.90/, 2371.80/-, 4094.60/-.I m under confusion whom i have paid.Help is highly solicited

S

Sapphire A.

from Mumbai, Maharashtra

Aug 12, 2019

Rs.124 was debited from my bank account in the name of ONE97 COMMUNICATIONS. This transaction was not authorized by me.

M

Momeen

from Darbhanga, Bihar

Aug 14, 2019

Dear sir
As above i am going to book railway tatkal ticket on 13/08/2019 with transaction id -ECOM[protected] ONE97 COMMUNICATION/. But at that time due to serve problem my amount has been detected actual ticket not generate.

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Address: House no.12 Ambedkar Nagar Bhusawal, Jalgaon, Maharashtra, 425201

Website: Cromo browser

Please refund my amount that you have debited but not credited in my account i have apply for nsdl pan that is failed please refund my amount transaction id is[protected] rs.106.90 and id is[protected] rs.106.90 there two transaction that has been failed please cheque my complaint and solve the problem company policy is that if transaction failed company should refund with in 7day please cheque my quairy and solved my problem thank you

Aug 2, 2019

Complaint marked as Resolved

Please refund my amount that you have debited but not credited in my account I have apply for NSDL Pan that is failed please refund my amount transaction ID is 919709161701 RS.106.90 and ID is919609187974 RS.106.90 there two transaction that has been failed please cheque my complaint and solve the problem company policy is that if transaction failed company should refund with in 7day please cheque my quairy and solved my problem thank you

One97 Communications customer support has been notified about the posted complaint.

Aug 02, 2019

Updated by Khan Lal Please solve

Aug 02, 2019

Updated by Khan Lal I have apply for NSDL Pan Card through ATM card payment given but failed debited amount not credited in my account please refund my amount through one97communication I have given photo copy of transaction please solve my problem than you

Aug 02, 2019

Updated by Khan Lal Please refund my amount that you have debited but not credited in my account I have apply for NSDL Pan that is failed please refund my amount transaction ID is[protected] RS.106.90 and ID is[protected] RS.106.90 there two transaction that has been failed please cheque my complaint and solve the problem company policy is that if transaction failed company should refund with in 7day please cheque my quairy and solved my problem thank you

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 7, 2019

To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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Address: Plot No.90/91 Radhey Govind Kunj, Siddaratha Colony Near Samudaya Bhavan, Bellary, Karnataka, 583103

Sir/Madam
I have ordered and get a few more promocodes and using 9 electricity bill payment and using promocodes in the month of May-19. but this month is showing three electricity bill payments allowed using a promocode in a month. But in order time you have not mentioned in term and conditions in order time. And I also attached screenshot of term and condition for your reference. So in this regard I call paytm customer few times but no one solve the problem till totodaypp
Thanking you

With regards
C Manjunatha
[protected]

Aug 2, 2019

Complaint marked as Resolved

[email protected] 9483111341 Regarding electricity bill payments using promo codes

One97 Communications customer support has been notified about the posted complaint.

Jul 30, 2019

Updated by Manjunatha C and this month pay only two promocodes

Jul 30, 2019

Updated by Manjunatha C Sir
Please provide using bijali bill payments using promocodes

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Address: mig sec 7 block7 flat 27bhootnath road kankarbagh patna 26, Patna, Bihar, 800026

I am complaining about rummy and casino game that is controlled fully by artificial intelligence technology. All player are not real so many people lost money inthe game. No baody can win actually game are fraud so he should return my money. I am lost approx 1 lakh in 1 year and in last seven day 30000 from 3 account. The game is fraud i have 3 proof. I am not explaining it here. One of the account number is [protected]

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M

mevikhurd

from Delhi, Delhi

Aug 2, 2019

Sir I am booking train ticket on July 15 my transection failed but amount cut rs 1400 by OTHPG 681853 ONE97 COMMUNICATON (SBI Debit Card 542XX3715 for a purchase worth Rs1400.0 on POS 99017021 at ONE97 COMMUNICATIONS L txn# 681853) please refund my amount rs 1400 in my account

M

Munna@12345

from Delhi, Delhi

Aug 6, 2019

Money debited from sbi account but not credited in paytm account. My transaction I'd is[protected].Transaction date[protected].

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Amount is not credited to recipient and debited from giver account.
Below mentioned details (Bill reference information):

Payment id[protected]
Payee id[protected]
Consumer code[protected]
Payment amount inr 25520.06
Date of payment 07/12/2019
Payee name one97 communications limited
Bill reference information[protected]
Payment remarks ashmi class iii sec term

One97 Communications customer support has been notified about the posted complaint.

Jul 26, 2019

Updated by PANJABI RAVI DO we have any update on this?

Jul 29, 2019

Updated by PANJABI RAVI Its 1 week I have not heard back. Is there any one who looks into this?

Aug 06, 2019

Updated by PANJABI RAVI DO WE HAVE ANY UPDATE ON THIS.. ANYONE LOOKING INTO THIS...

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