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OneAssist Consumer Solutions Complaints & Reviews

3.9
Updated: Dec 24, 2025
Complaints 4088
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P
Prasad Ved
from Pune, Maharashtra
May 18, 2018
Resolved
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Resolved

Hello

One assist membership fee of rs 1399/- was debit dt 05/05/2018 from my hdfc bank credit card.
I had never subscribed for such membership.
Also i was never asked before debiting such amount.
Hence would like to unsubcribe from this plan and get the refund of membership fees deducted.

Name: prasad ravindra ved
Mobile no: [protected]
Email : [protected]@yahoo.co.in
Jun 22, 2018
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
May 21, 2018
OneAssist Consumer Solutions Customer Care's response
"Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3189053 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)
"
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    M
    mallikarjunarao597
    May 18, 2018
    Resolved
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    Resolved

    Address: 500045

    Dear sir/madam,

    I am a icici bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 8002 without my concern on date:16/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

    Reg mobile no.[protected]
    Jun 27, 2018
    Complaint marked as Resolved 
    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
    Verified Support
    May 21, 2018
    OneAssist Consumer Solutions Customer Care's response
    "Dear Customer

    Greetings from OneAssist...!

    We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3189029 & the refund will get processed in 7 working days.

    Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

    Regards

    Sagar

    (Team OneAssist)
    "
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      S
      Sandy1313
      from Dirba, Punjab
      May 18, 2018
      Resolved
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      Resolved

      Address: Ludhiana, Punjab, 141415

      Hello
      I am sandeep singh. I received sms from hdfc bank ltd that rs-1399/ deducted from my credit card to one assist plan withour my permission. I also got a mail from one assist team i don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really criminal act and the co.

      Please deactivate and refund my money
      My hdfc credit card no - xxxx7930
      One assist relationship no - 1931403
      Contact-[protected]
      Please solve my issue as soon as possible.
      Jun 22, 2018
      Complaint marked as Resolved 
      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
      Verified Support
      May 21, 2018
      OneAssist Consumer Solutions Customer Care's response
      "Dear Customer

      Greetings from OneAssist...!

      We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3148393 & the refund will get processed in 7 working days.

      Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

      Regards

      Sagar

      (Team OneAssist)
      "
      Jun 12, 2018
      Updated by Sandy1313
      Today is 12th may and i didn't receive any refund amount from one assist.
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        S
        Suren ngl
        from Chennai, Tamil Nadu
        May 18, 2018
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        Address: 560098

        Hai madam,

        I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 6523 without my concern on date:11/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

        My one assist relation ship no - 2073626. Please check. And my registered mobile no - [protected]
        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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          R
          rajumahraulia
          May 18, 2018
          Resolved
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          Resolved

          Address: Aligarh, Uttar Pradesh

          Hello,

          I had never asked for the one assist plan. Also, a sum of rs.1, 899 has been debited from my account today 18 may 2018. I want my refund.

          This is the fraud to customer i have call more time to your department but your representative doesn't give any proper answer.

          Prior to take any legal action i am writing you here if can refund otherwise i 'll file case against you.

          Acc no icici[protected]
          Mob no - [protected]

          Thanks
          Jun 24, 2018
          Complaint marked as Resolved 
          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
          May 18, 2018
          Updated by rajumahraulia
          my email id is [protected]@gmail.com
          Verified Support
          May 21, 2018
          OneAssist Consumer Solutions Customer Care's response
          "Dear Customer

          Greetings from OneAssist...!

          We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3188908 & the refund will get processed in 7 working days.

          Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

          Regards

          Sagar

          (Team OneAssist)
          "
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            G
            Geethathiru
            from Bengaluru, Karnataka
            May 18, 2018
            Resolved
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            Resolved

            Hai team,
            This is thirupathi from hyderabad. I have a credit card with hdfc bank without my concern you people activated the service. Yesterday i received my statement i really shocked. Iam requesting to deactivate the service imidiatly other wise i will escalate to superior consumer forum.
            Thanks & regards
            K thirupathi
            [protected]
            Jun 29, 2018
            Complaint marked as Resolved 
            OneAssist Consumer Solutions customer support has been notified about the posted complaint.
            Verified Support
            May 21, 2018
            OneAssist Consumer Solutions Customer Care's response
            "Dear Customer

            Greetings from OneAssist...!

            We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3188898 & the refund will get processed in 7 working days.

            Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

            Regards

            Sagar

            (Team OneAssist)
            "
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              U
              Ushaind
              from Hyderabad, Telangana
              May 17, 2018
              Resolved
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              Resolved

              Address: Hyderabad, Andhra Pradesh, 500017

              I would like to cancel the one assist service. I was not able to do it by calling either icici customer service or one assist customer service. My call was getting cut, i told clearly i would like to discontinue the service as i have not used it nor am i going to in future, the amount was deducted from my credit card without informing me. The very same day i called icici customer service and pklaced a request, i told the same to one assist customer service people too. But to no avail.

              My relationship number is 2046485. Please cancel my one assist account and refund my amount.

              Usha rani p
              Jun 20, 2018
              Complaint marked as Resolved 
              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
              Verified Support
              May 18, 2018
              OneAssist Consumer Solutions Customer Care's response
              "Dear Customer

              Greetings from OneAssist...!

              We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3174823 & the refund will get processed in 7 working days.

              Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

              Regards

              Sagar

              (Team OneAssist)
              "
              But in spite of your assurance I keep getting calls from One Assist trying to persuade me to continue with the plan . I talked to three One Assist people and the last one assured me of discontinuation of the subscription after a long dialogue . I was happy, the job is done, but immediately I got a message from One Assist thanking me for continuing with the service . I do not know what to make of this.
              OneAssist Consumer Solutions Customer Care's response, May 28, 2018
              Verified Support
              Dear Customer,

              Greetings from OneAssist..!

              We deeply regret for the inconvenience caused to you & appreciate your patience.

              We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [email protected]

              Should you require any further assistance, please reach us at 1800-123-3330.

              Regards,

              Riddhi

              Team OneAssist
              My money has been refunded at last .

              One Asst should notify people by email well in advance before they renew the account and give the choice to the customer to either continue or discontinue . They should not force it on customers like this .
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                R
                ranjit_pph
                from Nagar, Rajasthan
                May 17, 2018
                Resolved
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                Resolved

                Address: Haridwar, Uttarakhand, 249402

                Why customer care team not answering any fraud related mail of one assist plan??? I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my salary a/c. I don't need this plan actually. Please deactivate this plan and refund my money asap

                Name : ranjit kumar
                Mob: [protected]
                Email: [protected]@gmail.com
                Jun 18, 2018
                Complaint marked as Resolved 
                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                Verified Support
                May 18, 2018
                OneAssist Consumer Solutions Customer Care's response
                "Dear Customer

                Greetings from OneAssist...!

                We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3179956 & the refund will get processed in 7 working days.

                Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                Regards

                Sagar

                (Team OneAssist)
                "
                Dear Ranjit Kumar,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                As per your comments already cancelled my unwanted plan but again 1899 Rs deducted in my salary and i ave not get return refund last year amount so i am fade up with ICICI bank

                so kindly return my money ASAP.
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                  K
                  kunal7473
                  from Noida, Uttar Pradesh
                  May 17, 2018
                  Resolved
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                  Resolved

                  When got credit hdfc credit card they sent me one assist for wallets along without asking me. I let go for one year and now they renewed it again without asking me. I really don't need this one assist plan now i need to cancel it and i want refund my money for this year. This is hdfc bank fault. How come they can ask their customer to pay for one product without asking. It's surprising for me. I wish i could sue them.
                  My relationship no 2072728
                  Name : kunal patil
                  Jun 19, 2018
                  Complaint marked as Resolved 
                  OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                  Verified Support
                  May 17, 2018
                  OneAssist Consumer Solutions Customer Care's response
                  "Dear Customer

                  Greetings from OneAssist...!

                  We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3177462 & the refund will get processed in 7 working days.

                  Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                  Regards

                  Sagar

                  (Team OneAssist)
                  "
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                    G
                    gkaur1
                    from Hyderabad, Telangana
                    May 17, 2018
                    Resolved
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                    Resolved

                    I received sms from icici bank that rs-1399/- has been deducted from my savings account to one assist plan on 2/5/18 for their card protection plan without my permission..
                    I am not at all interested in this services and they are deducting the amount without any consent/agreement.
                    Upon calling the customer care service they play smart by telling that our voice is not audible to them and keep on diverting the issue instead of listening to our complaint.

                    I want my full refund of 1399 rs in my account.

                    Please deactivate and refund my money asap
                    Date of incident : 2/05/2018
                    Icici debit card no. Xxxxxxxxxxxxx250
                    Jun 19, 2018
                    Complaint marked as Resolved 
                    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                    Verified Support
                    May 18, 2018
                    OneAssist Consumer Solutions Customer Care's response
                    "Dear Customer

                    Greetings from OneAssist..!

                    We deeply regret for the inconvenience caused to you & appreciate your patience.

                    We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                    Should you require any further assistance, please reach us at[protected].

                    Regards,

                    Sagar

                    Team OneAssist"
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                      E
                      eshwarvs
                      from Bengaluru, Karnataka
                      May 17, 2018
                      Resolved
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                      Resolved

                      Address: 560041
                      Website: www.oneassist.in

                      Deactivate one assist plan
                      I received sms from kotak mahindra bank that rs-1299/- deducted from my credit card for one assist plan without my permission i also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. Should refrain from such acts. The bank in question kotak bank should also refrain from sharing customer details with such fraudulent companies. Its really annoying to say the least.

                      Please deactivate and refund my money asap
                      Date of incident : 16 may 2018
                      Kotak credit card no. Xx9265
                      Oneassist relationship number : 4412897
                      Jun 17, 2018
                      Complaint marked as Resolved 
                      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                      Verified Support
                      May 17, 2018
                      OneAssist Consumer Solutions Customer Care's response
                      Dear Customer,

                      Greetings from OneAssist...!

                      We deeply regret for the inconvenience caused to you.

                      As per your request, plan has been cancelled vide Service Request number 3176503 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                      Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                      Regards,

                      Riddhi

                      Team OneAssist
                      Hey there! Looks like you’re in a fix. Can we help? Please write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected]. ^Team Kotak
                      One assist is a Fraud company, rjected claim of my hansate 2 times, . My money is wasted two times, Rs. 650+500.
                      They dont tell consumer all the things.

                      Don't trust on them
                      My email id is
                      [protected]@gmail.com
                      Respected sir,

                      This is saleem syed from Andhra pradesh i used Hdfc bank credit card few years but one assists fee 1399/- deducted on 5/5/2018 dated from my credit card without my permission i called about this issue to one assist they not respond please return back my amount my mobile no: [protected]
                      OneAssist Consumer Solutions Customer Care's response, May 21, 2018
                      Verified Support
                      "Dear Customer

                      Greetings from OneAssist...!

                      We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3162223 & the refund will get processed in 7 working days.

                      Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

                      Regards

                      Sagar

                      (Team OneAssist)
                      "
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                        M
                        mkumar7056000014
                        from Samalkha, Haryana
                        May 16, 2018
                        Resolved
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                        Resolved

                        Address: Sonipat, Haryana, 131101

                        I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 1065 without my concern on date:05/05/2018 i am not interested about this service and don't want this membership any more. So cancel the membership and refund this amount
                        Many times am compained but still not getting refund if this type of cheating done
                        With customers thats no long term relationship

                        Thanks

                        Name manoj kumar
                        [protected]
                        Jun 20, 2018
                        Complaint marked as Resolved 
                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                        Verified Support
                        May 16, 2018
                        OneAssist Consumer Solutions Customer Care's response
                        Dear Customer,

                        Greetings from OneAssist...!

                        We deeply regret for the inconvenience caused to you.

                        As per your request, plan has been cancelled vide Service Request number 3152247 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                        Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                        Regards,

                        Riddhi

                        Team OneAssist
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                          S
                          Suren ngl
                          from Chennai, Tamil Nadu
                          May 16, 2018
                          Resolved
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                          Resolved

                          Address: Bangalore, Karnataka, 560098

                          I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 6523 without my concern on date:11/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

                          My hdfc bank account no -

                          Savings account no.: [protected], rajarajeshwari nagar, bangalore
                          Jun 20, 2018
                          Complaint marked as Resolved 
                          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                          Verified Support
                          May 16, 2018
                          OneAssist Consumer Solutions Customer Care's response
                          Dear Customer,

                          Greetings from OneAssist..!

                          We deeply regret for the inconvenience caused to you & appreciate your patience.

                          We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                          Should you require any further assistance, please reach us at[protected].

                          Regards,

                          Riddhi

                          Team OneAssist
                          May 16, 2018
                          Updated by Suren ngl
                          HAI MADAM,

                          MY ONE ASSIST RELATION SHIP NO - 2073626. PLEASE CHECK. AND MY REGISTERED MOBILE NO - [protected]
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                            S
                            Siddhant Bhakuni
                            from Bengaluru, Karnataka
                            May 16, 2018
                            Resolved
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                            Resolved

                            I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 6122 without my concern on date:08/05/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

                            Oneassist relationship number : 4339927
                            Name :- siddhant singh bhakuni
                            Mobile no. :- (Protected)
                            Credit card number ending :- 6122
                            Jun 16, 2018
                            Complaint marked as Resolved 
                            OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                            May 16, 2018
                            Updated by Siddhant Bhakuni
                            The date will be 08/05/2018
                            Verified Support
                            May 16, 2018
                            OneAssist Consumer Solutions Customer Care's response
                            Dear Customer,

                            Greetings from OneAssist...!

                            We deeply regret for the inconvenience caused to you.

                            As per your request, plan has been cancelled vide Service Request number 3173975 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                            Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                            Regards,

                            Riddhi

                            Team OneAssist
                            The company One assist is a fraud company. I dont know how it got my details and issued me a relationship no. of 3885571 and autodebit of my credit card of Rs. 1399 without my authorisation! I need this account to be closed and money to be reversed immediately. The customer care is pathetic and have failed to address my issue
                            OneAssist Consumer Solutions Customer Care's response, May 21, 2018
                            Verified Support
                            "Dear Customer

                            Greetings from OneAssist...!

                            We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3188844 & the refund will get processed in 7 working days.

                            Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

                            Regards

                            Sagar

                            (Team OneAssist)
                            "
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                              O
                              OMKAR PARKAR
                              from Noida, Uttar Pradesh
                              May 16, 2018
                              Resolved
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                              Resolved

                              I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on 12/05/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on custumer care no, but they not cancelling the servicing.

                              Please deactivate and refund my money asap
                              Date of incident : 12/05/2018
                              Hdfc credit card no. Xx9901
                              Jun 25, 2018
                              Complaint marked as Resolved 
                              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                              Verified Support
                              May 16, 2018
                              OneAssist Consumer Solutions Customer Care's response
                              Dear Customer,

                              Greetings from OneAssist...!

                              We deeply regret for the inconvenience caused to you.

                              As per your request, plan has been cancelled vide Service Request number 3173820 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                              Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                              Regards,

                              Riddhi

                              Team OneAssist
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                                B
                                bevara kishore
                                from Visakhapatnam, Andhra Pradesh
                                May 15, 2018
                                Resolved
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                                Resolved

                                Address: Krishna, Andhra Pradesh

                                I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan on 14/5/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

                                Please deactivate and refund my money asap
                                Date of incident : 14/05/2018
                                Hdfc credit card no. ××7064
                                Jun 15, 2018
                                Complaint marked as Resolved 
                                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                May 15, 2018
                                Updated by bevara kishore
                                9th may i am receiving this mail...

                                Verified Support
                                May 15, 2018
                                OneAssist Consumer Solutions Customer Care's response
                                Dear Customer,

                                Greetings from OneAssist..!

                                We deeply regret for the inconvenience caused to you & appreciate your patience.

                                We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                                Should you require any further assistance, please reach us at[protected].

                                Regards,

                                Riddhi

                                Team OneAssist
                                May 15, 2018
                                Updated by bevara kishore
                                I send my id&phone number to your mail id
                                Pls do needful
                                May 15, 2018
                                Updated by bevara kishore
                                Pls refund my money (1899/-)
                                May 15, 2018
                                Updated by bevara kishore
                                Pls refund my money

                                May 20, 2018
                                Updated by bevara kishore
                                Dear sir
                                Still your not refund my money& account cancellation..
                                May 20, 2018
                                Updated by bevara kishore
                                Pls cancellation my membership & refund my money
                                May 21, 2018
                                Updated by bevara kishore
                                What is this sir
                                The bill also came but your not cancle my membership, your not refund my money

                                Pls refund my money

                                Kishore bevara plan no : 434509
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                                  M
                                  Md shakil khan2
                                  from Mokokchung, Nagaland
                                  May 14, 2018
                                  Resolved
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                                  Resolved

                                  Address: Muzaffarpur, Bihar, 842008

                                  I received sms from hdfc bank that rs-1399- deducted from my credit card to one assist plan on 11/5/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

                                  Please deactivate and refund my money asap
                                  Date of incident : 09/05/2018
                                  Hdfc credit card no. Ending with *4560
                                  May 17, 2018
                                  Complaint marked as Resolved 
                                  Pls refund my mony 1399 debit in my cc account i continue follow up call and mail but not response your end such a mentally distrub your company so pls resolve ASAP otherwise i will go leagal process
                                  OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 14, 2018
                                  OneAssist Consumer Solutions Customer Care's response
                                  "Dear Customer

                                  Greetings from OneAssist..!

                                  We deeply regret for the inconvenience caused to you & appreciate your patience.

                                  We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                                  Should you require any further assistance, please reach us at[protected].

                                  Regards,

                                  Sagar

                                  Team OneAssist"
                                  May 17, 2018
                                  Updated by Md shakil khan2
                                  Not refund my mony till date continue follow up cancellation all ready done
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                                    A
                                    anu.govindula
                                    from Hyderabad, Telangana
                                    May 14, 2018
                                    Resolved
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                                    Resolved

                                    Address: Karimnagar, Andhra Pradesh, 505001

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                                    Insuranceoneassist consumer solutions deactivate one assist plan
                                    [resolved] one assist — deactivate one assist plan

                                    39 reviews
                                    Mary prince on feb 6, 2017
                                    Submit a complaint
                                    Hello there

                                    I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I haven't registered for any of the plan related to one assist.. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

                                    Please deactivate and refund my money asap
                                    Jun 19, 2018
                                    Complaint marked as Resolved 
                                    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 15, 2018
                                    OneAssist Consumer Solutions Customer Care's response
                                    Dear Customer,

                                    Greetings from OneAssist...!

                                    We deeply regret for the inconvenience caused to you.

                                    As per your request, plan has been cancelled vide Service Request number 3170477 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                                    Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                                    Regards,

                                    Riddhi

                                    Team OneAssist
                                    Helpful
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                                      M
                                      Manali Datta
                                      from Kolkata, West Bengal
                                      May 16, 2018
                                      Resolved
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                                      Resolved

                                      Address: Kolkata, West Bengal, 700123

                                      Suddenly, in the current month's statement I saw an amount of Rs. 1399 debited from my credit card of HDFC Bank. On inquiry, found it to be the service fee of One Assist, which I have never subscribed. I really do not need this service,

                                      Want this to unsubscribe, as soon as possible and want the refund money to be credited to my account ASAP.

                                      Cust name: M. Datta
                                      Plan details: Enhanced WA Power Single Plan
                                      Cust id: [protected]
                                      Jun 27, 2018
                                      Complaint marked as Resolved 
                                      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 16, 2018
                                      OneAssist Consumer Solutions Customer Care's response
                                      Dear Customer,

                                      Greetings from OneAssist...!

                                      We deeply regret for the inconvenience caused to you.

                                      As per your request, plan has been cancelled vide Service Request number 3173778 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                                      Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                                      Regards,

                                      Riddhi

                                      Team OneAssist
                                      Helpful
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                                        S
                                        Shabab05
                                        from Delhi, Delhi
                                        May 13, 2018
                                        Resolved
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                                        Resolved

                                        Address: New Delhi, Delhi, 110037

                                        I have received an sms on 8th may 2018 saying that one assist plan has been activated to my hdfc credit card. I haven't activated it and they activated it without my permission. So i installed there app and with app chat feature i ask them to cancel my membership and refund my money. They says that it will be deactivate within 2 days. But it's been 5 days and i haven't received any confirmation call or sms that my plan is deactivate. I have received 2 calls in which they ask me not to cancel it.
                                        I am warning you guys if my plan will not get deactivated urgently i will take legal action against you.
                                        Name - md shabab
                                        Relationship number - 4356844
                                        Jun 14, 2018
                                        Complaint marked as Resolved 
                                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                        May 13, 2018
                                        Son of bareli imran khan's response
                                        Pls arjent
                                        Verified Support
                                        May 14, 2018
                                        OneAssist Consumer Solutions Customer Care's response
                                        Dear Customer

                                        Greetings from OneAssist...!

                                        We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3165239 & the refund will get processed in 7 working days.

                                        Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                                        Regards

                                        Sagar

                                        (Team OneAssist)
                                        Dear sir & mam
                                        Pls deactivate my plan 1899
                                        I am not interested my mob no [protected]
                                        And my relationship no 162988

                                        Regards
                                        Imran khan
                                        OneAssist Consumer Solutions Customer Care's response, May 18, 2018
                                        Verified Support
                                        "Dear Customer

                                        Greetings from OneAssist...!

                                        We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3179921 & the refund will get processed in 7 working days.

                                        Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

                                        Regards

                                        Sagar

                                        (Team OneAssist)
                                        "
                                        Refund my amount back, I do not want this year renewal.

                                        auto debit from my account.

                                        Send it back
                                        OneAssist Consumer Solutions Customer Care's response, May 18, 2018
                                        Verified Support
                                        "Dear Customer

                                        Greetings from OneAssist..!

                                        We deeply regret for the inconvenience caused to you & appreciate your patience.

                                        We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [email protected]

                                        Should you require any further assistance, please reach us at 1800-123-3330.

                                        Regards,

                                        Sagar

                                        Team OneAssist"
                                        Dear sir & mam

                                        Pls deactivate my enhanced WA Privlege plan
                                        Plan 1899
                                        Pls refund my mony and deactivate plan
                                        My mob no [protected]
                                        And my Relationship no 162988
                                        Pls argent deactivated plan

                                        regards
                                        imrankhan
                                        bareli mp pin464668
                                        [protected]
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