OneAssist Consumer Solutions Complaints & Reviews

After many False offer.deduction I told the staff of company to cancel the delivery of voucher and refund my Rs 8990 next day but they are refusing to cancel and refund

Cancellation of One Assist Membership
I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899 from my credit card number ending with 3556without my concern on date:25/06/2021. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

Hi

One of your agent Shilpi Kumari called me four times on behalf of ICICI Bankand I was continuously disconnecting the call. Then I picked one of her call and clear indicated that I am in a meeting and disconnected.

She again called me after an hour when I clearly told don't I am busy. I disconnected my office call and picked her call and that too a useless call.

His manager Akash Sharma too just apologised. Why you guys are continuously calling we too have office.

My TV screen is not visible and unstable.please solve the problem

TV screen is appears a straight line horizentaly & picture is unstable & flactuating.

This is to state that my Xiaomi TV screen got accidentally broken. I already had it covered by the One Assist. A formal complaint was made to the company the next day. The complaint was attended by the executive but the claim was rejected without assigning any valid reason thereof. I am dejected with the kind of response I got from a company like One Assist with which I have already covered my mobile, refrigerator and another TV. This kind of response has made me think how serious the company is in resolving customer complaints. I humbly request you to look into the issue and get my TV repaired as soon as possible as promised by the company in all respects.
Relationship No. 12420322

Oneassist is not providing me the claim. They prompted my give details as slipped from my hand ans now they are saying slipping from hand is not covered. This was no way informed to me

Hi my id 2258362
SM kumar
My plan is diactivate/ cancelled❌
I inform customers care center back 2year again but still plan is not close repeat my is 1899₹ debited this plan me not use fast 4year waste my money again reply my plan black diactivate

Mere credit card se har saal bina parmision k 1399 rupay kaat liya jata hai, aur main har baar complain karta hoon, ki meri service band kar do aur mera rupay bapas karo, lekin iske babjud ye bina jankari ke service activate kar dete hain, aur is baar aaj 20 Jun 2021 ko fir 1399 rupya kaat liya, please aap mere card se Parmanent ye service deactive kariye aur mera pura rupaya bapas kijiye

Cancellation of One Assist Membership
I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 2602 without my concern on date:20/06/2017. I am not interested about this service and don't want this membership any more. So cancel the membership.

Membership id: [protected]
Plan : Enhanced WA Privilege Single Plan

Hi Team,

My laptop is in extended warranty period.

I called to one assist customer care for claim but they are not ready to provide clain. They are saying that they are not having any details in their computer regarding my purchase of extended warranty.

Although I am ready to provide invoice, warranty card & any other details regarding order.

Please help in this regard.

Thanks & Regards,
Anil Maurya

HI
i took two year extended warranty of one assist for my MI tv, my tv started having lines on its display, i raised a service request for the same. after twenty days they rejected my request saying that i rejected payment request,
even though i was having a valid warranty for the same.

Don’t renew my assist . As mail you before about stop Renewal

It’s a fraud company don’t come in their talks as they tend to speak big words and show you the brighter pictures but when it comes to service commitments not only they are zero and fraud but change their terms.I happen to took a iPhone 8months back from Apple store and was told to buy the Mob insurance of OneAssist which will cover all the damages for 1 year n will be replaced free of cost thou.Now utmost shock was whn my ph fell down from the bed and I informed them the same then they say this is a mysterious activity and not accidental. Being in vain I’ll express this to all people seeing this review to not get lured with their sweet talks and not waist money buying from them and save your valuable time and then energy.

I am a HDFC bank credit card holder . The bank has auto debited Rs. 2999/- from my credit card number ending with 7950 without my concern on date:11/6/2021. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.2999/-

OneAssist Relationship Number : 2225282
Name :- Julie Varghese
Mobile No. :- [protected]
Credit Card Number Ending :- 7950

I had bought a samsung z flip mobile for more than 1 lakh rupees. Also took a mobile protection plan from one assist worth rs 6599
After few months the mobile screen was damaged accidentaly. I raised a claim with them they right away rejected the claim stating lame reaaons. Wats the use to get a mobile protection insurqnce when they dont want to fullfill their commitments.

I Received SMS from HDFC BANK that RS-1399/- deducted from my credit card to ONE ASSIST MFEE RENEWAL policy premium. without my permission. They already called me and tell about the premium details that time i told no need that just deactivate my account from ONE ASSIST. But these people took money from my credit card.

Please deactivate and refund my money ASAP
date of incident : 09.07 hrs.[protected]
HDFC BANK CREDIT CARD No.xx3097
OneAssist Relationship Number : 4396276

Date:10/06/2021...
I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 0503 without my concern. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

OneAssist Relationship Number : 7172375
Name : Prabakaran

Kindly help me and refund the amount..

₹1399 HAVE BEEN DEDUCTED FROM MY ICICI CREDIT CARD TODAY WITHOUT MY CONSENT, WITHOUT ANY OTP. I want refund of this ASAP as i have not subscribed to any service from this company

Dear Sir/Madam,
I would like to inform you that my phone fell down into swimming pool accidentally (I was talking over phone and when I turned back I hit the stone and as a result my phone fell down into the swimming pool) and got damaged and the same was reported to your customer care immediately but unfortunately my claim was rejected. My complain I'd is mentioned below. You are requested to kindly go through the same.

Complain ID: 9860561

I have gone through your terms and conditions thoroughly and it is clearly mentioned that if "phone slip from your hands or pocket accidentally and breaks you don’t need to worry about the pain of taking it to service and bearing a huge repair cost, OneAssist will arrange for a pickup of your device from your doorstep, take it service center, get it repaired and deliver it back to you without you stepping out of your house and spending a single rupee".
It would be great if you can let me know when you can send your representative to collect my phone from my given below address in order to get it repaired as per aforesaid terms & conditions.
Your kind cooperation in this regard will be greatly appreciated.

Regards
Yash vardhan