OneAssist Consumer Solutions Complaints & Reviews

Website: One assist

Cancellation of One Assist Membership
I am a HDFC bank credit card holder . I have received an email for the auto debit of renewal amount for one assist plan.I am not interested about this service and don't want this membership any more. So cancel the membership and do not deduct any amount without my permission

OneAssist Relationship Number : 10823471
Plan Name: Enhanced WA Power single plan
Name :- Sachin Khuraschev

Aug 5, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 28, 2021

Verified Support

Dear Sachin Khuraschev, This shouldn't have happened, please allow us to rectify this and provide you a resolution. We have forwarded your details to the relevant team and they shall connect with you within 24 - 48 working hours. Your patience in the meantime is highly appreciated -Prachi, Team OneAssist.

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Cancellation of One Assist Membership
I am a HDFC Bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 7175 without my concern on Jun 24/06/2021 Time 8:15 am. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

OneAssist Relationship Number : [protected]
Name :- Don A Peter
Credit Card Number Ending :-7175

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: Delhi

After many False offer.deduction I told the staff of company to cancel the delivery of voucher and refund my Rs 8990 next day but they are refusing to cancel and refund

Aug 6, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2021

OneAssist Consumer Solutions Customer Care's response Dear Mazhar Imam, This shouldn't have happened, please allow us to rectify this and provide you a resolution. We have forwarded your details to the relevant team and they shall connect with you within 24 - 48 working hours. Your patience in the meantime is highly appreciated -Prachi, Team OneAssist.

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Cancellation of One Assist Membership
I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899 from my credit card number ending with 3556without my concern on date:25/06/2021. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

Aug 5, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 25, 2021

Verified Support

Dear Vijay, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.

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Hi

One of your agent Shilpi Kumari called me four times on behalf of ICICI Bankand I was continuously disconnecting the call. Then I picked one of her call and clear indicated that I am in a meeting and disconnected.

She again called me after an hour when I clearly told don't I am busy. I disconnected my office call and picked her call and that too a useless call.

His manager Akash Sharma too just apologised. Why you guys are continuously calling we too have office.

Aug 5, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Pooj09

Jun 24, 2021

I will raise the issue to ICICI too. We have account with them and their third parties are continously disturbing the customers

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 24, 2021

Verified Support

Dear, This shouldn't have happened, That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.

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Address: Banadurga colony, Udaynagar, Damodar road

My TV screen is not visible and unstable.please solve the problem

Aug 5, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2021

OneAssist Consumer Solutions Customer Care's response Dear Akshaya Swain, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.

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TV screen is appears a straight line horizentaly & picture is unstable & flactuating.

Aug 8, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2021

OneAssist Consumer Solutions Customer Care's response Dear Akshaya Swain, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.

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This is to state that my Xiaomi TV screen got accidentally broken. I already had it covered by the One Assist. A formal complaint was made to the company the next day. The complaint was attended by the executive but the claim was rejected without assigning any valid reason thereof. I am dejected with the kind of response I got from a company like One Assist with which I have already covered my mobile, refrigerator and another TV. This kind of response has made me think how serious the company is in resolving customer complaints. I humbly request you to look into the issue and get my TV repaired as soon as possible as promised by the company in all respects.
Relationship No. 12420322

Aug 6, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2021

OneAssist Consumer Solutions Customer Care's response Dear, This shouldn't have happened, please allow us to rectify this and provide you a resolution. We have forwarded your details to the relevant team and they shall connect with you within 24 - 48 working hours. Your patience in the meantime is highly appreciated -Prachi, Team OneAssist.

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Oneassist is not providing me the claim. They prompted my give details as slipped from my hand ans now they are saying slipping from hand is not covered. This was no way informed to me

Aug 5, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 23, 2021

Verified Support

Dear Hobin, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.

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Address: 22 indhar nagar erode Tamil Nadu

Hi my id 2258362
SM kumar
My plan is diactivate/ cancelled❌
I inform customers care center back 2year again but still plan is not close repeat my is 1899₹ debited this plan me not use fast 4year waste my money again reply my plan black diactivate

Aug 7, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2021

OneAssist Consumer Solutions Customer Care's response Dear SM kumar, We have forwarded your details to the relevant team. Our team will connect with you within 24-48 working hours. Your patience in the meantime is highly appreciated - Prachi, Team OneAssist.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 22, 2021

Verified Support

Dear SM kumar, Your membership will be canceled within 24 hours and a complete refund of 1, 899 INR will be credited to the source account within 4-5 working days. Thank you - Prachi Team OneAssist.

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Mere credit card se har saal bina parmision k 1399 rupay kaat liya jata hai, aur main har baar complain karta hoon, ki meri service band kar do aur mera rupay bapas karo, lekin iske babjud ye bina jankari ke service activate kar dete hain, aur is baar aaj 20 Jun 2021 ko fir 1399 rupya kaat liya, please aap mere card se Parmanent ye service deactive kariye aur mera pura rupaya bapas kijiye

Aug 5, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 21, 2021

Verified Support

Dear Sanjeev Kumar Mitra, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.

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Cancellation of One Assist Membership
I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 2602 without my concern on date:20/06/2017. I am not interested about this service and don't want this membership any more. So cancel the membership.

Membership id: [protected]
Plan : Enhanced WA Privilege Single Plan

Aug 5, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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nilesh.mungra

Jun 20, 2021

hdafc credit card number ending with 6359.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Jun 20, 2021

Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 21, 2021

Verified Support

Dear Nilesh Mungra, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.

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Hi Team,

My laptop is in extended warranty period.

I called to one assist customer care for claim but they are not ready to provide clain. They are saying that they are not having any details in their computer regarding my purchase of extended warranty.

Although I am ready to provide invoice, warranty card & any other details regarding order.

Please help in this regard.

Thanks & Regards,
Anil Maurya

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2021

OneAssist Consumer Solutions Customer Care's response Dear Anil Maurya, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.

Jun 25, 2021

Updated by vinaymaurya001 Worst Service Experience!
Got call from Customer Care Executive, I provided invoice no from amazon regarding order & then she said she found the record of warranty purchase. But then I said I need claim, she said she need to check with his senior & she will call me with 1 hour.
Waited 24 hour for his call but not got any call.

Jul 22, 2021

Updated by vinaymaurya001 I request you to share "Service Denial" letter saying that one assist cannot claim the warranty for "Dell Vostro 3568 Intel Core i3 6th Gen 15.6-inch Laptop (4GB/1TB HDD/Windows 10 Home/MS Office/Black/2.18 kg)" that was purchased on 10 October 2018 with amazon purchase Order #[protected].

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vinaymaurya001

Jul 22, 2021

I request you to share "Service Denial" letter saying that one assist cannot claim the warranty for "Dell Vostro 3568 Intel Core i3 6th Gen 15.6-inch Laptop (4GB/1TB HDD/Windows 10 Home/MS Office/Black/2.18 kg)" that was purchased on 10 October 2018 with amazon purchase Order #[protected].

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HI
i took two year extended warranty of one assist for my MI tv, my tv started having lines on its display, i raised a service request for the same. after twenty days they rejected my request saying that i rejected payment request,
even though i was having a valid warranty for the same.

Aug 5, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 21, 2021

Verified Support

Dear, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist

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[email protected]'s [Complaint's author] reply, Jul 12, 2021

No solution provided, even after 22 days(actually around 45 days). they are just saying it will be done, but no response from actual technical team.

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Don’t renew my assist . As mail you before about stop Renewal

Aug 5, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 18, 2021

Verified Support

Dear Dr. Uday Shrigave, We are here to assist you, Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.

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It’s a fraud company don’t come in their talks as they tend to speak big words and show you the brighter pictures but when it comes to service commitments not only they are zero and fraud but change their terms.I happen to took a iPhone 8months back from Apple store and was told to buy the Mob insurance of OneAssist which will cover all the damages for 1 year n will be replaced free of cost thou.Now utmost shock was whn my ph fell down from the bed and I informed them the same then they say this is a mysterious activity and not accidental. Being in vain I’ll express this to all people seeing this review to not get lured with their sweet talks and not waist money buying from them and save your valuable time and then energy.

Aug 5, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 15, 2021

Verified Support

Dear Saket Malhotra, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.

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I am a HDFC bank credit card holder . The bank has auto debited Rs. 2999/- from my credit card number ending with 7950 without my concern on date:11/6/2021. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.2999/-

OneAssist Relationship Number : 2225282
Name :- Julie Varghese
Mobile No. :- [protected]
Credit Card Number Ending :- 7950

Aug 5, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 14, 2021

Verified Support

Dear Julie Varghese, We have forwarded your Relationship number details to the relevant team. Our team will connect with you within 24-48 working hours. Your patience in the meantime is highly appreciated - Prachi, Team OneAssist.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 14, 2021

Verified Support

Dear Julie Varghese, We want to inform you that membership will be cancelled within 24 hours and complete refund of 2999.0 INR will be credited to the source account within 4-5 working days. Thank you -Prachi Team OneAssist.

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I had bought a samsung z flip mobile for more than 1 lakh rupees. Also took a mobile protection plan from one assist worth rs 6599
After few months the mobile screen was damaged accidentaly. I raised a claim with them they right away rejected the claim stating lame reaaons. Wats the use to get a mobile protection insurqnce when they dont want to fullfill their commitments.

Aug 5, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 14, 2021

Verified Support

Dear Sandesh Agrawal, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.

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I Received SMS from HDFC BANK that RS-1399/- deducted from my credit card to ONE ASSIST MFEE RENEWAL policy premium. without my permission. They already called me and tell about the premium details that time i told no need that just deactivate my account from ONE ASSIST. But these people took money from my credit card.

Please deactivate and refund my money ASAP
date of incident : 09.07 hrs.[protected]
HDFC BANK CREDIT CARD No.xx3097
OneAssist Relationship Number : 4396276

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: Tiruppur, tamilnadu

Date:10/06/2021...
I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 0503 without my concern. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

OneAssist Relationship Number : 7172375
Name : Prabakaran

Kindly help me and refund the amount..

Aug 5, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 11, 2021

Verified Support

This shouldn't have happened, please allow us to rectify this and provide you a resolution. We have forwarded your details to the relevant team and they shall connect with you within 24 - 48 working hours. Your patience in the meantime is highly appreciated -Prachi, Team OneAssist

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 11, 2021

Verified Support

Dear Prabakaran, Your membership will be canceled within 24 hours and a complete refund of 1899 will be credited to the source account within 4-5 working days. Thank you -Prachi Team OneAssist.

OneAssist Consumer Solutions Complaints & Reviews

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OneAssist Consumer Solutions reviews & complaints page 14

Insurance renewal auto debit without permission

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HDFC Bank Credit Card Cancellation of One Assist

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Trans vertical discount offer

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Product complaint

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Continuously calling in working hours after even indicating that we are in meeting

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TV

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Sanyo TV 43 inch

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Xiaomi TV Care Plan

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One assist not providing claim

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Plan is cancelled

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Oneassist service deactivate karne ke liye.

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Cancellation my plan

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Deny claim for repairing Laptop within Extended Warranty period

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Service request rejected, even on warranty

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Stop Renewal

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Fraud Company & Imposters

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HDFC Credit card- Cancellation of membership of oneassist

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Claim for my samsung mobile being rejected

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Without my permission took my money

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HDFC Bank Credit Card Cancellation of one assist membership

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