OneAssist Consumer Solutions Complaints & Reviews

My insurance claim got rejected saying because of my negligence. My mobile accidentally slipped from my hand. when submitted for claim they rejected saying it our duty to take care of mobile. Then why the hell I need to take insurance. Its completely cheating people

Hi...Iam using hdfc credit card ...Plz deactivated my one assistant membership...

Hi, I am trying to reach customer care of oneassist, to get my membership cancelled. However there is no proper response.

Please deactivate immediately and dont charge me the renewals. I dont want to continue anymore with one assist

Name : Naveen B

Contact: [protected]

Mail id : bandi.[protected]@gmail.com

K m Ravi Kumar
I am Kmrk m Ravi Kumar a hdfc bank credit card holder.The bank has activated one assistant and charged a sum of Rs 1899/- from my credit card number ending with 0487 without my concern on date 20/06/2021.I am not interested about this service and don't want this membership. So cancel the membership. I'm calling hdfc customer care visited the bank and also called one assistant but there is no response. So please do the needful. I don't need your security. Please refund the money too.
Name: k m Ravi Kumar
Mobile no (protected)
Credit card no ending :0487

Hi...Iam using hdfc credit card ...Plz deactivated my one assistant membership..

I had purchased 2 Bluestar AC's 2 years back with 5 years OneAssist extended warranty.
From last year I have continuous cooling issues for both the AC's and I raised the complaint multiple times (More than 7-8 times), but still they are not able to fix it and everytime their employee came at my home and says that everything is fine but they will escalate this issue to higher level so the problem gets fixed and they will contact you, but as soon they left the complaint gets closed with the reason "Customer said unit is working fine".

I bought my laptop with one assist attached to it . i had several problems with my laptop, there were internal and external problems with my laptop . i have registered a complaint last year and they rejected it, and i have complaint many times then . and this year when i registered the complaint, they are saying that the previous complaint should be solved myself then only they can solve my current issues with my device . this is a extreme fraudism . its because when i get repaired my laptop from the shop, they can demand that, they will not take repairs after touching by a third party services .
i am official going to consumer court with this complaint, with all my evidences documented .

I Received SMS from HDFC BANK that RS-2999/- deducted from my credit card to ONE ASSIST MFEE PLAN without my approval.. I also got a mail from one assist team. I never knew such plan is existing in my card.

Please deactivate and refund my money ASAP
date of incident : 30-Jun-2021
HDFC Credit Card No.xx2749
OneAssist Membership ID : [protected]

I had initiated a cancellation of the one assist wallet cover for membership no [protected] on the 28 of June 2021 after receiving a auto renewal prompt by mail.

Spoke to Mr Sandeep who said that he had initiated the cancellation n I received a mail to that effect the same day.

Next morning I received the auto renewal prompt again n I spoke to Mr Priyank who confirmed that the cancellation process was in place n I had nothing to worry about.

This morning I received a message from my credit card company that the one assist fees of Rs 1899 was deducted by a pinless operation.

I called assist again n the lady Rituja tells me that the amount will be refunded within 7-10 working days !!

What amazes me is that there is no cancellation option on the one assist website n the customer service executives are only bothered about reciting the lines they are taught n not really listening to the customer query or addressing their concern...

How does one auto renew a contract without giving the customer an option to continue or back out of the contract ???

Very unethical n unprofessional practice.

Address my complaint n refund the deducted amount ASAP.

Laaj Ganapathy
[protected]
Rel 1111643

My ICICI Bank debit 1899/- for its ONE ASSIST PLAN as on 29/06/2021 without my permission I want my money back 100%. And think about changing the bank

Sir, I am a HDFC Credit Card Holder From last 3 Years they are deducting MemberShip fee of 1899rs for 3 Years with out my Consent..I request You to Refund the Amount as early as Possible

Cancellation of One Assist Membership
I am a HDFC bank credit card holder . I have received an email for the auto debit of renewal amount for one assist plan.I am not interested about this service and don't want this membership any more. So cancel the membership and do not deduct any amount without my permission

OneAssist Relationship Number : 10823471
Plan Name: Enhanced WA Power single plan
Name :- Sachin Khuraschev

Cancellation of One Assist Membership
I am a HDFC Bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 7175 without my concern on Jun 24/06/2021 Time 8:15 am. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

OneAssist Relationship Number : [protected]
Name :- Don A Peter
Credit Card Number Ending :-7175

After many False offer.deduction I told the staff of company to cancel the delivery of voucher and refund my Rs 8990 next day but they are refusing to cancel and refund

Cancellation of One Assist Membership
I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899 from my credit card number ending with 3556without my concern on date:25/06/2021. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

Hi

One of your agent Shilpi Kumari called me four times on behalf of ICICI Bankand I was continuously disconnecting the call. Then I picked one of her call and clear indicated that I am in a meeting and disconnected.

She again called me after an hour when I clearly told don't I am busy. I disconnected my office call and picked her call and that too a useless call.

His manager Akash Sharma too just apologised. Why you guys are continuously calling we too have office.

My TV screen is not visible and unstable.please solve the problem

TV screen is appears a straight line horizentaly & picture is unstable & flactuating.

This is to state that my Xiaomi TV screen got accidentally broken. I already had it covered by the One Assist. A formal complaint was made to the company the next day. The complaint was attended by the executive but the claim was rejected without assigning any valid reason thereof. I am dejected with the kind of response I got from a company like One Assist with which I have already covered my mobile, refrigerator and another TV. This kind of response has made me think how serious the company is in resolving customer complaints. I humbly request you to look into the issue and get my TV repaired as soon as possible as promised by the company in all respects.
Relationship No. 12420322

Oneassist is not providing me the claim. They prompted my give details as slipped from my hand ans now they are saying slipping from hand is not covered. This was no way informed to me