OneAssist Consumer Solutions Complaints & Reviews

Dear sir,

I have plan with this company with membership id : [protected], when i called them to cancel this plan, they told me that this plan cannot be cancel and they always deduct auto debit payment from my bank account, however i have sent email regarding this last year as well.

Please take necessary action towards this.

With regards,

Mamta arora

I got a mail from one assist stating that my account has been upgraded and whne i checked my hdfc credit card amount from credit card rs1399/- debited for one assist... I shocked because already called to customer service executive to not to continue this service at any cost.. And we had discussion... For that and executive tried to convince me to continue the service but i did not agree for that.. It is huge inconvenience for me... Im getting disturbed... I spent more my valueable time to speak to cc and to give this complaint... Plz credit my one assit fee back rs.1399/- and i lost my business to spent the time to give this complaint worth 17000/- and for internet charges rs..20/- total one assist has to pay me total amount rs.18419/-

I got my samsung galaxy s8 handset insured with this company and recently my phone got a crack on the front screen due to an accidental fall from my pocket and on contacting the customer care of the company first they said its not insured and behaved rudely and when i talked in a strong voice and told registration number they agreed hes its covered, on hearing everything the representative told me to do all required formalities online and wait for next step and told me whole process will take 15-20 days and oi will be notified about the charges to be borne by me (Which at time of taking the plan was told to me that only handling charges will be paid be me and nothing else and called it as "zero debt" plan) and when i asked him for stand by handset he said the service is not available at your pin code, but i clearly remember at the time of taking the insurance i twice confirmed about the same and the guy told me yes sir it will be available to you and we will not charge you for anything except handling charges if any for repairs (Which acc to him were shipping) and he checked all my addtess and city details as well, and convinced me to pay extra then the one i was about to buy form local vendor with his gurantee of service providance just for these 2 reasons:
1) providing of standby handset (Door pickup & drop)
2) no depreciation what so ever..

Now my concern is if the company at the time of selling the plan was so sure of everything why are they not providing the same now..?

I would like to warn everyone not to fall in their trap and go for other companies in market which have their offices in your city because these so called online portals are looting us, promising something and at time of delivery not standing to same promises done.

Also i some one could tell me if i can knock court for same..??

For ref my reg no: 2045561

Hello there

I received sms from axis bank today that rs-1899/- deducted from my saving account to one assist membership fee. I dont even know the company and this kind o[censored]nsolicited charging of my saving account and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back.

Please deactivate and refund my money asap...

My debit card ending with 1042

My name sindu reddy bade mobile no :[protected]

My account no:[protected]

Ifsc code:- utib0003241,

Regards,
Sindhu reddy bade
[protected]

You people don't respond to our queries. No further action is taken place in processing of my claim req no. 2645886 from past one month i'm hearing that it's under ic approved.
It's been two months since my laptop was picked up for repair. You keep on providing tentative dates but no progress is seen from past 1 month.
I don't know what deep investigation you have to do to provide me an update and details od my claim.
You are such a fraud company. All these conditions should be informed at the time of purchase of insurance.

I am a hdfc bank credit card holder. The bank has auto debited rs. 2999- from my credit card number ending with 5697 without my concern as no sms confirmation or a call confirmation on date:22.01.2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund the amount as soon as possible.

Oneassist membership id : [protected]
Name :- aravindkumar
Plan details :- enhanced wa privilege single 2 year plan
Plan start date :- 22-jan-2018
Mobile no. :- [protected]
Credit card number ending :- 5697

I broke my mobile screen on 11th jan, i was on a travel, so could not call, so searched for online help from their website. But their website is not working properly. I could find the clause saying the claim needs to be filed within 2 days, neither i could get their email address from their website as it's not working properly.
As a result, i called the customer care once i am back from the trip on 16th of jan, i. E. After 2 working days.
But now they have cancelled the claim, saying it's my fault. When their website is not working. How is customer supposed to find information? Later i did not even receive any pro[per assistance from them.
Even after paying for the insurance, they are asking me to get things done by paying more to the company and getting the mobile repaired on my own.
They have completely misusing rules, and without being understandable towards the customer trying to get money out of them.

Hello there

I received sms from axis bank today that rs-1899/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap

Sir,

I have availed oneassist membership last year and on jan-16-2018 it got expired. And the oneassist deducted my hdfc credit card account ending with 1593 on jan-17-2018 of amount inr 1899 with out any communication to me in any form i. E. Sms/email/call. The deducted amount has reflected in my credit card statement.

I am not at all interested with the service and i have mailed them multiple times. As of now no received any info or communication from them. I am requesting them to cancel my oneassist membership immediately and refund the amount to my credit card account.

How they can deduct amount on my account with out any information/communication.

I am requesting the oneassist team to look into the issue and resolve at the earliest. Also please do cancel the autopay which you setup with out my consent. I am not interested in the service.

Thanks.

Regards,
Vinod kumar b,
Email: burogini. [protected]@gmail.com

My realation id number :- 733196. Name m. Venkateswararao. Withou my permission.. Renew my membership. I have complained last year but not done. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and cancel the membership.

Oneassist renewed policy without confirmation and deducted rs 1899 from hdfc credit card on 3rd jan 2018. How they can do it without client confirmation. When i called to customer care they only insist about plan benefit. Hdfc also doing the same. Hdfc and oneassist are looted many using this oneassist plan.

Oneassist is a cheated company. No one buy there plans so they started money earning with auto renew process with help of hdfc bank.

I want my hard earned my rs 1899/- back.

Name - krishnendu saha
Oneassist and hdfc link mob-[protected]

I have received amassege in my mobile no that, card protection scheme is activated against my hdfc credit card, and rs 1899 is deducted from my credit balance. But i was misguided about the plane because different information received about the plane from your end and hdfc bank marketing division, so i am confused and i need not this type of plane, i want to cancell it if activated and request your division not to insist to accept the plane. I am not interested to any kind of plane which is related to card, please deactivate it if activated the card protection scheme, i can't understand what is relation between the plane and hdfc credit card sector? It is very confusing and irritating, the two kind of information, it from your side it was told i have to pay the deducted amount from credit card and from bank side information was i need not to pay the amount, so don't miss guide the customer, if do so i will go to consumer fouram against hdfc credit card marketing department and against oneassist solution,..

I have received amassege in my mobile no that, card protection scheme is activated against my hdfc credit card, and rs 1899 is deducted from my credit balance. But i was misguided about the plane because different information received about the plane from your end and hdfc bank marketing division, so i am confused and i need not this type of plane, i want to cancell it if activated and request your division not to insist to accept the plane. I am not interested to any kind of plane which is related to card, please deactivate it if activated.

Received sms from hdfc bank that rs-1299/ on feb 2017 deducted from my credit card to one assist membership fee. I spoke to hdfc credit card customer care, and complaint them regarding this matter they said speak to one assist team, they will refund your amount and cancel this service, then i spoke to one assist customer care for cancel my service, on that time they confirm me that i am cancel your service and refund your amount whatever we charged, i said ok, then i stop using hdfc card due to this activities. But after six month i got mail that they dont reverse my amount and hdfc also charged for not paying that amount, now this amount became around rs.6000, hdfc credit card persons now touchier me to pay this amount, i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please refund my money asap
Name: nikee kumari
Date of incident : feb. 2017
Hdfc credit card no. [protected]
Mobile no: [protected]
Email : [protected]@gmail.com

I received an sms on my mobile number xxxxx21223 from one assist on 20.01.2018 at 5.40 pm informing me about upgradation of some plan to enhanced wa power single plan as per my request.

Further, i received an sms from icici bank that an amount of inr 1, 399.00 was charged on 20.01.2018 at 18:00:35 hrs from my icici bank credit card xxxx4001.

However, the transaction was executed without my consent/permission and i didn't request for any upgrade/renewal of any plan with oneassist.

This kind of activity amounts to fraud by the company. Therefore i ask you to refund the entire amount without delay and deactive all plans in my name immediately.

Krishanu mahanta
Relationship no. 1646512

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan on 16/01/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 16/01/2018
Hdfc credit card no. Xx1543
Relationship no: 1556621
Name : shawkath ali
Phone : [protected]

I was charged rs 1899 from my icici account for enhanced wa privilege single plan without my knowledge by oneassist. Previous year also they charged me without informing me and now they have renewed the policy and deducted rs 1899 for the same without any information.

I request you to kindly refund my money and deactivate this oneassist plan.

Name: avi kothari
Relationship number: 1639835
Email id - kothari. [protected]@gmail.com

Date:16.01.2018

I received the credit card on 16.01.18 from kotak mahindra bank but the same day before opening the card i received the message from oneassist consumer solutions pvt. Ltd stating inr 1399/- has been deducted from my credit card, at that time i didn't even know my credit card credentials but how can they charge 1399/- all of a sudden?

Oneassist consumer solutions pvt. Ltd has charged me inr 1399/- from my credit card by activating their services which i did not ask for. I called one assist customer support but they said "it is already activated, we can not refund the full amount" which is not acceptable. I did not receive any calls from their end before activating this service.

Resolution: i spent more than inr 50/- for contacting the bank to take the details of this fraud and i have spent one hour in this so for that i demand
1399/- deduction amount from my credit card + 50/- + 20000 for the inconvenience caused so one assist should pay inr 21, 449/-

I received sms from hdfc bank that rs-2499/- deducted from my credit card to one assist plan on 30/11/17. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 30/11/2017
Hdfc credit card no. Xx9051

Received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: saju r
Date of incident : 18/11/2017
Hdfc credit card no. Xx1225
Mobile no: [protected]
Email : [protected]@gmail.com